star knowledge project framework & governance

www.star-knowledge.com

Purpose

Value Proposition

Pre-Sales

Project Governance

Project Management

© Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 2

The purpose of this Customer Briefing Profile is to provide current and future Star

Knowledge customers with an understanding of key presales and project activities and

processes:

Value Proposition

Presales

Project Governance

Project Management

© Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 3

Star Knowledge objectives focus on the professional management of customer projects

with a ‘quality-first attitude.’ Key areas of focus include:

Technical, PM and QM Resources

Software Development & Testing

Deliverable Quality

Project Budget

Project Timeframes

Risks, Problems & Uncertainties

Scope and Approach Changes

Status Reporting

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The primary Star Knowledge goal is to successfully deliver each customer project by:

Embedding quality into every project’s fabric

Providing proactive communications

Following industry standards and best practices

Adhering to agreed timeframes

Concluding on-budget (hours and dollars)

Meeting agreed milestones

Matching 100% agreed customer requirements

Developing zero defect software

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Decreased software development expense

Shorter development times

No budget overruns

Higher quality software

Increased software reliability

Enhanced employee productivity

Improved worker morale and less stress

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Understand & Agree

Project Sizing

Proposal Statement

of Work (SOW)

Master Services

Agreement

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Decision Point

Prepare Project Information Document

(PID) to identify prospect (customer)

software development requirements

Conduct Q&A and Clarification Session

to corroborate understanding of:

Software development requirements

Business activities, processes and overall

context

Technical environment

Out-of-scope areas and restraints

Budget considerations

Agree to conduct project sizing

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Carry out software development sizing

exercise with below deliverables:

Technical Approach

Work Effort

Elapsed Time

Assumptions

Corroborate, change as required, and

baseline sizing exercise

Agree to create proposal

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Prepare proposal for software

development services based on sizing

baseline including:

Understanding of Customer Request &

Requirements

Current Technical Environment

Proposed Technical Approach

Proposed Scope of Work

Project Organization

Financial Considerations & Timing

Consultant Professional Profiles

Prepare Statement of Work (or Work

Order) following:

New customer approval of proposal

Current customer request for additional

services under exiting MSA

SOW Includes:

Agreed Project Scope

Deliverables / Milestones

High Level Work Plan

Project Governance

Information Requirements

Assumptions

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Adapt Master Services Agreement

(MSA) to individual customer including:

Description of Services and Deliverables

Service Levels and Timetable

Compensation & Payment

Term of Agreement

Ownership & Property Rights

Indemnity Liability and Disclaimers

Confidentiality and Non Disclosure

Warranty

General Provisions

Schedule for Work Orders

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Project Management Office (PMO)

Project

Management

Quality Management

Status Reporting

User Acceptance

Decision Point * Based on:

PMI - PMBOK

Star Knowledge Project Management

Office (PMO) objectives:

Oversight of customer software

development projects

Provide independent project quality

assurance

Develop and mainatin PM & QM

standards, methodology, tools and

best practices

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Project Management Office (PMO)

Standards & Plan

(v1.2 – 022212)

Star Knowledge Project Management

objectives:

Prepare and maintain customer Project

Plan for project life

Ensure project approach and environment

is appropriate to customer’s business and

technical requirements

Manage customer deliverables and UAT

Supervise project control processes: risk,

problems, and change orders

Create and review project status reports

with stakeholders throughout project life

© Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 18

Project Management

Standards & Plan

(v1.1 – 022210)

Star Knowledge Quality Management

objectives:

Define “quality” in clear, measurable terms

for each customer project

Ensure project is in alignment with agreed

quality standards

Monitor software code to ensure zero

defect deliverables

Identify and eliminate costly and non-

productive re-work

© Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 19

Quality Management

Standards & Plan

(v1.1 – 022210)

Star Knowledge Status Reporting

objectives:

Prepare Weekly Status Report with:

Project Status & Snapshot

Project Tasks Outstanding

Project Risk Register

Project Problem Register

Project Change Order Register

Planned Project Tasks – Next Week

Conduct Weekly Status Meeting

Conduct Ad-Hoc Meetings, as

Required

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Status Reporting

Standards & Plan

(v1.1 – 022210)

Star Knowledge User Acceptance

Testing (UAT) objectives:

Create Software Testing Criteria and Plan

Create UAT Test Scripts

Conduct UAT

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User Acceptance Testing (UAT)

Standards & Plan

(v1.1 – 022210)

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Initiate Plan Execute Monitor Close-Out

* Based on:

PMI - PMBOK

Decision Point

Key customer supported activities in

this phase include:

Agree business and/or technical problem

or opportunity

Understand business and technical

environments and context

Confirm scope of development

Agree technical approach

Size software development work effort,

fees, and timeline

Create Proposal, Statement of Work (or

Work Order) and MSA

© Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 24

NOTE: This Phase incorporates all prospect / customer activities outlined in Presales section

Initiate

Key customer supported activities in

this phase include:

Set-up technical environment: Star

Knowledge and Customer Site

Identify and assign PM, QM and technical

resources

Create Project Plan (Aligned to SOW or

Work Order)

Conduct Kick-off Meeting

Agree PM and QM processes and controls

Conduct Transfer of Information

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Plan

Key customer supported activities in this

phase include:

Create technical specifications

Create test criteria and test scripts

Develop and test software

Conduct User Agreement Tests (UAT)

Obtain customer sign-off on approved

deliverables

Create end user and system admin

operations manuals

Create and conduct end user and system

admin training sessions

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Execute

Key customer supported activities in

this phase include:

Create Weekly Status Reports

Conduct Weekly Status Meetings

Conduct agreed QM tests

Identify and record project problems in

project problem register

Identify and record risk problems in project

risk register

Complete Project Change Order for

changes to agreed project plan

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Monitor

Key customer supported activities in

this phase include:

Obtain customer sign-off on Project

Closure Certificate

Conduct Lessons Learned Session

Return all customer documentation and

files as stipulated in MSA

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Close-Out