resume call center 2016 ny

Gabriel Santiago Ortiz 269 Hawthorne Ave Yonkers NY 10705

Contact: 787-236-9895 / 786-202-0278 / 347-884-6431

e-mail: gaby6_1@hotmail.com

Customer Service Representative with over 5 years of experience in telephone customer service, including sales,

tech support, financing, inbound and outbound calls, also providing a professional customer care. Familiar with

major service software, data entry, conflict resolution, and possess a positive attitude. Aiming to use my proven

skills to effectively fill the role in the company.

PROFESSIONAL EXPERIENCE FIRST BANK CORP San Juan, PR Customer Service

• Handle 90+ calls daily, with banking duties, data entry, including complaints, stop payments, account

analysis, and customers requests.

• Canceling and requests ATM cards

• Commercial accounts, offering a basic technical service on POS (Point of Sale)

• Credit Card, Loans and CD Promotions

• Give accurate and appropriate information to answer questions, and resolve complaints.

• Handling customers from other countries.

CLARO (Home Phone service)

San Juan , PR

Customer Service (Sales)

• Cold and warm called clients in support of numerous customer accounts to sell service and merchandise • Generate qualified sales leads and appointments for the business.

• Follow up campaigns SANTANDER BANK Telemarketing Associate

• Outbound calls, Telemarketing

• Credit cards, Loan renewals and online banking support. • Data entry in recording information into database while moving prospects along the sale. • Consults with clients to determine special needs; promote products to fulfill client requirements through

outstanding service.