resolve overview
Post on 05-Jul-2015
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Resolve Overview
“We Drive the Processes that Drive Business”
be in good companyResolve to…
Resolve is a partner to over 1,000 blue chip clients
We can expertly handle your business processing, call center, vendor fulfillment and supply chain management needs.
Just ask:
Resolve’s BPO Service OfferingsResolve’s broad portfolio of solutions help our clients to acquire, service, and grow their customer base
Services and Solutions:Lending
Credit Card ServicingStudent Loans Search & Registration Payment Processing
AdministrativeClaims ProcessingPayments SolutionsFulfillment Process Document Imaging and ScanningLook-Book Services
Services and Solutions:
Marketing Fulfillment
Campaign Management
Distribution Consolidation
Order Processing
Warehousing and Inventory Management
Services and Solutions:
Customer Service
Customer Acquisition Programs
Rebate Programs
Loyalty Programs
Technical Support
Financial and Administrative Solutions (“F&A”)
Supply Chain Management (“SCM”)
Contact Center Services (“CCS”)
Resolve to…
Resolve works behind the scenes in concert with business, people, process and technology for mutual profitability.
Key advantages:
Process Expertise: for over 35 years we have worked with Fortune 500 corporations gaining deep expertise into the processes that run their business
Financially stable: $380M in revenues, $50M EBITDA, consistent delivery of results
Quality commitment: vigorously adopting industry standard methodologies and practices
People focus: we are passionate about recruiting only the best and the brightest
Large scale operation: over 4,500 people in 31 locations across North America and off-shore to serve you, processing over 5M applications and 21M customer calls annually
Technology infrastructure: we continue to make significant investments in technology and workflow management solutions – so you don’t have to
include us in your outsourcing decision
Markets and ClientsResolve serves leading Banks, Automotive Financing Companies, Insurers, and Governments across North America
Sample Clients:
Target Markets:
Banks and Credit Unions
Automotive Captives Insurance
Financial Services Providers
Major banks, automotive financing organizations, insurers and government departments trust Resolve to manage their critical business processes.
Financial and Administrative Solutions
RESOLVE: Solutions designed to meet your needs.
Industry leading capabilities across multiple segments :
Leading student loan service provider in Canada with over 95% market share
Over 17 years experience servicing credit cards portfolios
Market leader in Canadian PPSA registrations with over 90% market share
Service provider of choice for processing insurance claims; over 7 million annually
Why Clients Choose ResolveOur approach relies on proven expertise in people, process, and technology
Highly Scalable Environment for Volume Spikes
Employees Security cleared to Federal Government screening standard
Background Checks – professional qualifications, background, criminal record & credit checks
Performance-Based Compensation
Project Management/Change Management Methodology
Fully demonstrable compliance with all necessary regulatory bodies
Designed to meet requirements of PIPEDA, MasterCard SDP program, OSFI, SOX, SAS 70 and CICA section 5970
Fully Compliant with Canadian Payments Association (CPA) Guidelines
Performance measures tied to client outcomes
Reporting supported by Dashboard
Significant investment in best in class technology
Security
BCP/DRP
Highly regulated products with frequent changes to legislation and admin systems
Interfaces to:
• FI’s Account & GL systems
• Payment Systems (CPA)
• FundSERV
• HRSDC & CRA
People Process Technology
Brendan Jenkins, Director, Business Development
Resolve Corporation
416 561 0734
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