resolve overview

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Resolve Overview “We Drive the Processes that Drive Business”

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8 slide summary on the capabilities of Resolve Corporation as a Business Process Outsourcer to the Fiinancial Services, Retail, and Government segment.

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Page 1: Resolve Overview

Resolve Overview

“We Drive the Processes that Drive Business”

Page 2: Resolve Overview

be in good companyResolve to…

Resolve is a partner to over 1,000 blue chip clients

We can expertly handle your business processing, call center, vendor fulfillment and supply chain management needs.

Just ask:

Page 3: Resolve Overview

Resolve’s BPO Service OfferingsResolve’s broad portfolio of solutions help our clients to acquire, service, and grow their customer base

Services and Solutions:Lending

Credit Card ServicingStudent Loans Search & Registration Payment Processing

AdministrativeClaims ProcessingPayments SolutionsFulfillment Process Document Imaging and ScanningLook-Book Services

Services and Solutions:

Marketing Fulfillment

Campaign Management

Distribution Consolidation

Order Processing

Warehousing and Inventory Management

Services and Solutions:

Customer Service

Customer Acquisition Programs

Rebate Programs

Loyalty Programs

Technical Support

Financial and Administrative Solutions (“F&A”)

Supply Chain Management (“SCM”)

Contact Center Services (“CCS”)

Page 4: Resolve Overview

Resolve to…

Resolve works behind the scenes in concert with business, people, process and technology for mutual profitability.

Key advantages:

Process Expertise: for over 35 years we have worked with Fortune 500 corporations gaining deep expertise into the processes that run their business

Financially stable: $380M in revenues, $50M EBITDA, consistent delivery of results

Quality commitment: vigorously adopting industry standard methodologies and practices

People focus: we are passionate about recruiting only the best and the brightest

Large scale operation: over 4,500 people in 31 locations across North America and off-shore to serve you, processing over 5M applications and 21M customer calls annually

Technology infrastructure: we continue to make significant investments in technology and workflow management solutions – so you don’t have to

include us in your outsourcing decision

Page 6: Resolve Overview

Financial and Administrative Solutions

RESOLVE: Solutions designed to meet your needs.

Industry leading capabilities across multiple segments :

Leading student loan service provider in Canada with over 95% market share

Over 17 years experience servicing credit cards portfolios

Market leader in Canadian PPSA registrations with over 90% market share

Service provider of choice for processing insurance claims; over 7 million annually

Page 7: Resolve Overview

Why Clients Choose ResolveOur approach relies on proven expertise in people, process, and technology

Highly Scalable Environment for Volume Spikes

Employees Security cleared to Federal Government screening standard

Background Checks – professional qualifications, background, criminal record & credit checks

Performance-Based Compensation

Project Management/Change Management Methodology

Fully demonstrable compliance with all necessary regulatory bodies

Designed to meet requirements of PIPEDA, MasterCard SDP program, OSFI, SOX, SAS 70 and CICA section 5970

Fully Compliant with Canadian Payments Association (CPA) Guidelines

Performance measures tied to client outcomes

Reporting supported by Dashboard

Significant investment in best in class technology

Security

BCP/DRP

Highly regulated products with frequent changes to legislation and admin systems

Interfaces to:

• FI’s Account & GL systems

• Payment Systems (CPA)

• FundSERV

• HRSDC & CRA

People Process Technology

Page 8: Resolve Overview

Brendan Jenkins, Director, Business Development

Resolve Corporation

416 561 0734