questback "the future of employee research"

INCREASING ENGAGEMENT AND INSIGHT FROM EMPLOYEE RESEARCH

CURRENT VIEW OF EMPLOYEE RESEARCH

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2 The CEO Agenda

Financial Times, 2014 1020 CEOs, presidents and chairmen interviewed

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2 The Speed of Change

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2 Why?

§  Organisations need to be more agile and reactive §  Strategic insight needed to inform decisions §  Planning cycles shorter

§  Organisations must cater for a workforce with different demands and expectations, including millennials

§  Need to support blend of quantitative data collection, ongoing dialogue and development

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2 Why?

§  Organisations need to be more agile and reactive §  Strategic insight needed to inform decisions §  Planning cycles shorter

§  Organisations must cater for a workforce with different demands and expectations, including millennials

§  Need to support blend of quantitative data collection, ongoing dialogue and development

Surveying once a year no longer sufficient

CURRENT AND FUTURE MODELS

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2 People want to talk

There’s a need to increase two-way feedback, encourage dialogue, transform culture and drive organisational change.

J L € $

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2 A Feedback Culture

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“A feedback culture is driven by daily conversations, asking for improvements on performance or giving a pat on the back. The longer the period of time between the act and the conversation, the less useful it is.“ Peter Cheese, CEO, CIPD

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2 What does this mean for Businesses?

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2 Key Themes

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§  Integration across the “employee journey” §  Implementation of “always on” feedback §  Closer ties with Line of Business management for ad hoc insight

exercises §  Linking to business outcomes rather than notional scores §  Linkage to customer insight and VoC metrics §  Employee insight as part of Business Process rather than a series of

projects

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The new Employee Insight map

Scheduled  Surveys  Annual  /  Pulse  

Employee  Voice  “Always  On”  

Company    Voice  “Ad-­‐hoc”  Ques?ons  

A@ract  

Recruit  Retain  

Develop  

Exit  

Current  Workforce  

Talent  Pool  

On-­‐board/Induct  

Employer  Branding  

Employer  Value  Proposi?on  

Dashboards & analytics to dissect/segment and analyse

Data Integration Layer – HR, Finance Etc.

Take Action

Customer Data

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2 Challenges

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§  Moving from anonymous to confidential §  Breaking the dependence on benchmarks and score targets §  Support for Line Managers; decision making & action planning §  New technology requirement; data collection / integration, analysis

and visualisation

"

Culture change; for leaders, managers and all colleagues

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PRESENTATION NAME

Integrating CX and EE – blogs and articles

TECHNOLOGY FOR THE FUTURE

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Mobile First

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2 New Technologies

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Insights for Everyone

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Insights for Everyone

Thank you For more information, please contact

0207 403 3900