penn foster culture code

C U LT U R EC O D E

W H AT I S C U LT U R E ?A shared set of beliefs, values & practices.

T H E P E N N F O S T E R C U LT U R E C O D EOur company belief system consisting of 8 principals.

W E D E L I V E R R E S U LT S .We set clear goals. We embrace data to make better decisions for our customers.

W E P U T S T U D E N T S A N D PA R T N E R S F I R S T.Our customers come first, always!

W E A R E T R A N S PA R E N T.We are open, honest fair and direct with our employees and customers.

W E A R E C U R I O U S .We continually grow both

personally & professionally.

W E O W N I T.We do what we say. We are accountable to one another and our students.

W E C O L L A B O R AT E .We are an agile team

of teams.

W E P L AY.We look for fun and humor in our daily work.

W E AC T W I T H I N T E G R I T Y.

We do the right thing. It’s as simple as that.

C U LT U R E = B R A N DOur brand starts with our employees,who are the catalysts for a healthycompany. What we say, how we act,& how we talk to customers is critical.

O U R VA LU E SThe attributes or behaviors

that we value in our employees.

W H AT W E VA LU E I N O U R E M P LOY E E S

T E ACH

TEAMWORK

While personal achievement is alwaysencouraged and rewarded, we most value team players who are “all in” on the success of their team and embrace playing a role in something larger than themselves.

Check your ego at the door.

EMPATHY

Our primary goal is to help people.That starts with understanding everyone’s

story and genuinely caring. Never forget,“every person you meet is fighting a battle

you know nothing about, so always be nice.”

Listen first, talk second, and never judge.

ACCOUNTAB I L I TY

It’s really that simple. Great teams are made when everyone on the team has a clear understanding of what they need to do, when they need to do it, and then follows through…no excuses.

Do the work.

COMMUNICAT ION

Open, clear, and frequent communication encourages valuable input, that leads to

collaboration, that spurs innovation, which ultimately results in a successful team. So, yeah, communication is pretty important.

Be open. Be clear. Be Available.

HONESTY

When we all commit to being a teamwithout egos, who care deeply about others, while holding ourselves accountable, andopenly communicating our thoughts and ideas, then being honest isn’t only right, it’s easy.

Your mother was right...it is the best policy.

C U LT U R EC O D E