open the pod bay doors, designer - ux london may 2016

“O P E N T H E P O D B AY D O O R S , D E S I G N E R .”

@bensauerU X LO N D O N 0 5 / 1 6

VUI = Voice User Interface

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When might a VUI make a GUI redundant?

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DAN SAFFER

“future-proof yourself by ensuring that the kind of work you do cannot be easily replicated by an algorithm”

W H AT I S V U I L I K E TO DAY ?

Curious Rituals produced by The Near Future Laboratory

Curious Rituals produced by The Near Future Laboratory

VUI has no affordance; no way to discover what it can do.

@bensauer

• Limited shared vocabulary • Poor skills / co-ordination • No capacity to learn • Never sure job will get done

Using VUI is a bit like dealing with Manuel…

BILL BUXTON

(On modes of input) Everything is best for something and worst for something else. The trick is knowing what is what, for what, when, for whom, where, and most importantly, why.

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P L ATO I V : TO U C H I N 1 9 7 2 !

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P R O M I S I N G V U I P R O D U C TS

“Alexa, add glow in the dark toilet paper to the shopping list.”

• handsfree context • noise filtering + recognition • focussed feature set

ELLIE, 7

"Speaking to Alexa's a bit like a Jedi Mind Trick, isn't it Daddy? Tell her what to do, she repeats it, then does it."

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S I R I + TO U C H R E M OT E : M U LT I M O DA L

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W H E R E I S V U I G O I N G?

The promise of VUI is to simplify complex interactions into directly expressed goals.

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The price of a multifunctional touchscreen is the volume of required input.

VUI is an efficient shortcut.

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B E YO N D U S E CAS E S

“If the doorbell rings while I’m in the garden, call me.”

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V U I I S G E T T I N G S E R I O U S I N V E ST M E N T

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V I S I O N : U B I Q U I TO U S C O M P U T I N G

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W H AT WO U L D M A K E V U I T R U LY R E VO LU T I O N A RY ?

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1 . S H I F T T H E D E S I G N M I N D S E T

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2 . S O C I A L AC C E P TA N C E

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3 . I N T E L L I G E N C E B E YO N D U S E - CAS E S

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4 . P L AT F O R M I N D E P E N D E N C E

?

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5 . C O N N E C T I V E T I S S U E

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C O N N E C T I V E T I S S U E I S C O M I N G

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UNIX: thousands of tiny bits of software in your pocket.

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STEVE JOBS

“Dropbox is a feature, not a product.”

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D E S I G N I N G V U I

Bouncer

AssistantGopher

Secretary

THE ROLES OF A VUI Stephen Gay & Susan Hura

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M U LT I M O DA L R O L E P L AY

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V U I I S N O G O O D AT…

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L A R G E A M O U N TS O F I N P U T

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P R E S E N T I N G C H O I C E

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N AT U R A L B R E A K S I N L A N G UAG E

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F U Z Z Y TAS K S

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S E C U R I T Y / P R I VACY

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N O I SY E N V I R O N M E N TS

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V U I O P P O RT U N I T I E S

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S E A R C H R E S U LTS ( P L AT F O R M )

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S E A R C H R E S U LTS ( I N A P P )

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S I M P L E G O P H E R TAS K S

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C O N T E X T

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I N S U M M A RY

VUI is going to render many screen-based interactions redundant… but it can’t replace everything; so start designing multimodal, and beyond narrow use-cases.

@bensauer

Technology is not things, it is practise.

therefore…

Outcomes, not outputs.

URSULA FRANKLIN’S ‘THE REAL WORLD OF TECHNOLOGY’

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MARC WEISER

“The most profound technologies are those that disappear.

They weave themselves into the fabric of everyday life until they are indistinguishable from it.”

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I’m @bensauer. (as in ‘Jack Bauer’.)

“AUDIENCE. thanks for listening.”