open the pod bay doors, designer - ux london may 2016

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“OPEN THE POD BAY DOORS, DESIGNER.” @bensauer UX LONDON 05/16

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Page 1: Open the pod bay doors, designer - UX london may 2016

“O P E N T H E P O D B AY D O O R S , D E S I G N E R .”

@bensauerU X LO N D O N 0 5 / 1 6

Page 2: Open the pod bay doors, designer - UX london may 2016

VUI = Voice User Interface

@bensauer

Page 3: Open the pod bay doors, designer - UX london may 2016

When might a VUI make a GUI redundant?

@bensauer

Page 4: Open the pod bay doors, designer - UX london may 2016

@bensauer

DAN SAFFER

“future-proof yourself by ensuring that the kind of work you do cannot be easily replicated by an algorithm”

Page 5: Open the pod bay doors, designer - UX london may 2016

W H AT I S V U I L I K E TO DAY ?

Page 6: Open the pod bay doors, designer - UX london may 2016
Page 7: Open the pod bay doors, designer - UX london may 2016

Curious Rituals produced by The Near Future Laboratory

Page 8: Open the pod bay doors, designer - UX london may 2016
Page 9: Open the pod bay doors, designer - UX london may 2016

Curious Rituals produced by The Near Future Laboratory

Page 10: Open the pod bay doors, designer - UX london may 2016
Page 11: Open the pod bay doors, designer - UX london may 2016

VUI has no affordance; no way to discover what it can do.

@bensauer

Page 12: Open the pod bay doors, designer - UX london may 2016

• Limited shared vocabulary • Poor skills / co-ordination • No capacity to learn • Never sure job will get done

Using VUI is a bit like dealing with Manuel…

Page 13: Open the pod bay doors, designer - UX london may 2016

BILL BUXTON

(On modes of input) Everything is best for something and worst for something else. The trick is knowing what is what, for what, when, for whom, where, and most importantly, why.

@bensauer

Page 14: Open the pod bay doors, designer - UX london may 2016

@bensauer

P L ATO I V : TO U C H I N 1 9 7 2 !

@bensauer

Page 15: Open the pod bay doors, designer - UX london may 2016

P R O M I S I N G V U I P R O D U C TS

Page 16: Open the pod bay doors, designer - UX london may 2016

“Alexa, add glow in the dark toilet paper to the shopping list.”

• handsfree context • noise filtering + recognition • focussed feature set

Page 17: Open the pod bay doors, designer - UX london may 2016

ELLIE, 7

"Speaking to Alexa's a bit like a Jedi Mind Trick, isn't it Daddy? Tell her what to do, she repeats it, then does it."

@bensauer

Page 18: Open the pod bay doors, designer - UX london may 2016
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@bensauer

S I R I + TO U C H R E M OT E : M U LT I M O DA L

@bensauer

Page 22: Open the pod bay doors, designer - UX london may 2016

W H E R E I S V U I G O I N G?

Page 23: Open the pod bay doors, designer - UX london may 2016

The promise of VUI is to simplify complex interactions into directly expressed goals.

@bensauer

Page 24: Open the pod bay doors, designer - UX london may 2016

The price of a multifunctional touchscreen is the volume of required input.

VUI is an efficient shortcut.

@bensauer

Page 25: Open the pod bay doors, designer - UX london may 2016

@bensauer

B E YO N D U S E CAS E S

“If the doorbell rings while I’m in the garden, call me.”

@bensauer

Page 26: Open the pod bay doors, designer - UX london may 2016

@bensauer

V U I I S G E T T I N G S E R I O U S I N V E ST M E N T

@bensauer

Page 27: Open the pod bay doors, designer - UX london may 2016

@bensauer

V I S I O N : U B I Q U I TO U S C O M P U T I N G

@bensauer

Page 28: Open the pod bay doors, designer - UX london may 2016
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W H AT WO U L D M A K E V U I T R U LY R E VO LU T I O N A RY ?

Page 31: Open the pod bay doors, designer - UX london may 2016

@bensauer

1 . S H I F T T H E D E S I G N M I N D S E T

@bensauer

Page 32: Open the pod bay doors, designer - UX london may 2016

@bensauer

2 . S O C I A L AC C E P TA N C E

@bensauer

Page 33: Open the pod bay doors, designer - UX london may 2016

@bensauer

3 . I N T E L L I G E N C E B E YO N D U S E - CAS E S

@bensauer

Page 34: Open the pod bay doors, designer - UX london may 2016

@bensauer

4 . P L AT F O R M I N D E P E N D E N C E

?

@bensauer

Page 35: Open the pod bay doors, designer - UX london may 2016

@bensauer

5 . C O N N E C T I V E T I S S U E

@bensauer

Page 36: Open the pod bay doors, designer - UX london may 2016

C O N N E C T I V E T I S S U E I S C O M I N G

Page 37: Open the pod bay doors, designer - UX london may 2016

@bensauer

Page 38: Open the pod bay doors, designer - UX london may 2016
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UNIX: thousands of tiny bits of software in your pocket.

@bensauer

Page 40: Open the pod bay doors, designer - UX london may 2016

STEVE JOBS

“Dropbox is a feature, not a product.”

@bensauer

Page 41: Open the pod bay doors, designer - UX london may 2016

D E S I G N I N G V U I

Page 42: Open the pod bay doors, designer - UX london may 2016

Bouncer

AssistantGopher

Secretary

THE ROLES OF A VUI Stephen Gay & Susan Hura

@bensauer

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@bensauer

M U LT I M O DA L R O L E P L AY

@bensauer

Page 45: Open the pod bay doors, designer - UX london may 2016

V U I I S N O G O O D AT…

Page 46: Open the pod bay doors, designer - UX london may 2016

@bensauer

L A R G E A M O U N TS O F I N P U T

@bensauer

Page 47: Open the pod bay doors, designer - UX london may 2016

@bensauer

P R E S E N T I N G C H O I C E

@bensauer

Page 48: Open the pod bay doors, designer - UX london may 2016

@bensauer

N AT U R A L B R E A K S I N L A N G UAG E

@bensauer

Page 49: Open the pod bay doors, designer - UX london may 2016

@bensauer

F U Z Z Y TAS K S

@bensauer

Page 50: Open the pod bay doors, designer - UX london may 2016

@bensauer

S E C U R I T Y / P R I VACY

@bensauer

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@bensauer

N O I SY E N V I R O N M E N TS

@bensauer

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V U I O P P O RT U N I T I E S

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@bensauer

S E A R C H R E S U LTS ( P L AT F O R M )

@bensauer

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@bensauer

S E A R C H R E S U LTS ( I N A P P )

@bensauer

Page 55: Open the pod bay doors, designer - UX london may 2016

@bensauer

S I M P L E G O P H E R TAS K S

@bensauer

Page 56: Open the pod bay doors, designer - UX london may 2016

@bensauer

C O N T E X T

@bensauer

Page 57: Open the pod bay doors, designer - UX london may 2016

@bensauer

I N S U M M A RY

VUI is going to render many screen-based interactions redundant… but it can’t replace everything; so start designing multimodal, and beyond narrow use-cases.

@bensauer

Page 58: Open the pod bay doors, designer - UX london may 2016

Technology is not things, it is practise.

therefore…

Outcomes, not outputs.

URSULA FRANKLIN’S ‘THE REAL WORLD OF TECHNOLOGY’

@bensauer

Page 59: Open the pod bay doors, designer - UX london may 2016

MARC WEISER

“The most profound technologies are those that disappear.

They weave themselves into the fabric of everyday life until they are indistinguishable from it.”

@bensauer

Page 60: Open the pod bay doors, designer - UX london may 2016

I’m @bensauer. (as in ‘Jack Bauer’.)

“AUDIENCE. thanks for listening.”