online password reset 1 navigation to online password reset · online password reset a guide to...

Ifyouhaveforgottenyourpassword,itcanberesetonlineifyouholdadebitcardlinkedtoyourinternetbankingpro�ile.Aftercon�irmationofyourcredentials,yourpasswordcanberesetonline.

Yourpartnerinprogress

Online password resetwww.hnb.lk

AguidetoInternetbanking

Navigationtoonlinepasswordreset

Clickon‘Forgotpassword’inyourhomepage.

ThenextpagewillrequestyouruserID.

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Enteryourdebitcarddetailscorrectlyandclickon‘Continue’.Inthenextpage,youcansetanewinternetbankingpassword.Makesureyoufollowthepasswordpolicyaspresentedbythebank.ClickonContinue.

Afteryourrecivethenotifcation,youcanlogintoebankingwithyournewlysetpassword.

ThenextscreenwillrequestyourOTPthroughyour2FA(SMSOTP,Hardwaretoken,orMobileOTP)method,oryourtransactionpasswordtocon�irmthealternationoftheChanneluserID.Aftercon�irmationyouwillreceiveanoti�ication.

Hereonwards,youmustenterthenewlysetUserIDtologintoInternetbankingormobilebanking.

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Thisisthehnb.lkhomepage

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Clickon‘Continue’Thenextpagewillrequestyourdebitcarddetails.

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