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NATIONAL CERTIFICATE IN GENERAL MANAGEMENT
NQF5 TAILORED PROGRAMME OUTLINE
Qualification Details: National Certificate in Generic Management Options
4 Qualification Options to choose from (first 5 modules the same and the 6th Module an elective)
NQF: Level 5 Accredited Seta: Bankseta
GENERAL MANAGEMENT
CUSTOMER MANAGEMENT
STRATEGIC MANAGEMENT
SKILLS DEVELOPMENT MANAGEMENT
Qualification ID: 59201 Learning Programme: 60269 Credits: 164
Qualification ID: 59201 Learning Programme:90699 Credits: 165
Qualification ID: 59201 Learning Programme: 96102 Credits: 165
Qualification ID: 59201 Learning Programme: 96101 Credits: 163
FINTECH AND DIGITAL DISRUPTION TOPICS OPTIONAL
2
WHAT IS THE GENERAL MANAGEMENT PROGRAMME
Novia One offers a tailored General Management qualification that can be designed according to the
requirements of your business. The Generic Management qualification was designed to develop
management competencies required by individuals particularly those who manage first line managers. The
qualification is aimed at further developing the key concepts, principles and practices of management that
will enable individuals to lead, manage, organise and control first line managers and team leaders. The
learners will typically be managers who have other junior managers or team leaders reporting to them.
This qualification is further intended to empower learners to acquire the knowledge, skills, attitudes and
values required to operate confidently as individuals and to respond to the challenging economic
environment and constantly changing world of work.
The qualification is structured as a combination of:
PROGRAMME OUTLINE
Module: Team Building
Monitor and evaluate team members against performance standards
Build teams to achieve goals and objectives
Manage a diverse work force to add value
Devise and apply strategies to establish and maintain workplace relationships
Select and coach first line managers
Module: Management Practices
Develop, implement and evaluate an operational Plan
Develop, implement and evaluate a project plan
Apply a systems approach to decision making
Evaluate current practices against best practice
Recruit and select candidates to fill defined positions
Empower team members through recognizing strengths, encouraging participation in decision making and
delegating tasks
Module: Leadership Development
Use communication techniques effectively
Generic Management Qualification
Colour Accounting Cybersecurity Digitisation and Disruption
of Financial Markets
Optional
3
Analyse leadership and related theories in a work context
Apply the principles of ethics to improve organizational culture
Apply the principles of knowledge management
Lead people development and talent management
Apply the principles and concepts of emotional intelligence to the management of self and others
Module: Business Analysis and Colour Accounting
Create and manage an environment that promotes innovation
Apply mathematical analysis to economic and financial information
Manage the finances of a unit
Module: Strategic Management
Formulate recommendations for a change process
Monitor, assess and manage risk
Module: Customer Management
Monitor handling of customers by frontline customer services
Identify and manage areas of customer service impact
Close a deal with a customer
OPTIONAL FINTECH TOPICS
4
PROGRAMME OPTIONS
Full Learnership
13 Classroom training days (NQF5 Generic Management Learnership Programme)
NQF5 National Certificate in Generic Management
RPL Options
Tailored topics can be added or mapped into the programme
PRICING OPTIONS
Please leave your contact details with us via our contact page and we will contact you regarding the various options
in terms of next steps.
2019 PUBLIC CLASSROOM SCHEDULE
SANDTON GROUP
Dates Topic Covered
11 – 12 March Module 1: Team Building
11 – 12 April Module 2: Management Practices
15 – 17 May Module 3: Leadership Development
12 – 14 June Module 4: Business Analysis
11 – 12 July Module 5: Strategic Management
15 – 16 August Module 6: Customer Management
5
NEXT STEP
Thank you for taking the time to look at our programme offerings
Novia One Group is a proudly 100% Black Female Owned Level 1 BBBEE Business and we would love to share the
score card optimisation benefits associated with our offerings with you.
Our passion is to tailor a programme that would specifically suite your business needs and
objective outcomes
Contact us to discuss the next step:
Tel: 011 783 9390
Email: marketing@noviaone.com
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