NATIONAL CERTIFICATE IN GENERAL MANAGEMENT

NQF5 TAILORED PROGRAMME OUTLINE

Qualification Details: National Certificate in Generic Management Options

4 Qualification Options to choose from (first 5 modules the same and the 6th Module an elective)

NQF: Level 5 Accredited Seta: Bankseta

GENERAL MANAGEMENT

CUSTOMER MANAGEMENT

STRATEGIC MANAGEMENT

SKILLS DEVELOPMENT MANAGEMENT

Qualification ID: 59201 Learning Programme: 60269 Credits: 164

Qualification ID: 59201 Learning Programme:90699 Credits: 165

Qualification ID: 59201 Learning Programme: 96102 Credits: 165

Qualification ID: 59201 Learning Programme: 96101 Credits: 163

FINTECH AND DIGITAL DISRUPTION TOPICS OPTIONAL

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WHAT IS THE GENERAL MANAGEMENT PROGRAMME

Novia One offers a tailored General Management qualification that can be designed according to the

requirements of your business. The Generic Management qualification was designed to develop

management competencies required by individuals particularly those who manage first line managers. The

qualification is aimed at further developing the key concepts, principles and practices of management that

will enable individuals to lead, manage, organise and control first line managers and team leaders. The

learners will typically be managers who have other junior managers or team leaders reporting to them.

This qualification is further intended to empower learners to acquire the knowledge, skills, attitudes and

values required to operate confidently as individuals and to respond to the challenging economic

environment and constantly changing world of work.

The qualification is structured as a combination of:

PROGRAMME OUTLINE

Module: Team Building

Monitor and evaluate team members against performance standards

Build teams to achieve goals and objectives

Manage a diverse work force to add value

Devise and apply strategies to establish and maintain workplace relationships

Select and coach first line managers

Module: Management Practices

Develop, implement and evaluate an operational Plan

Develop, implement and evaluate a project plan

Apply a systems approach to decision making

Evaluate current practices against best practice

Recruit and select candidates to fill defined positions

Empower team members through recognizing strengths, encouraging participation in decision making and

delegating tasks

Module: Leadership Development

Use communication techniques effectively

Generic Management Qualification

Colour Accounting Cybersecurity Digitisation and Disruption

of Financial Markets

Optional

3

Analyse leadership and related theories in a work context

Apply the principles of ethics to improve organizational culture

Apply the principles of knowledge management

Lead people development and talent management

Apply the principles and concepts of emotional intelligence to the management of self and others

Module: Business Analysis and Colour Accounting

Create and manage an environment that promotes innovation

Apply mathematical analysis to economic and financial information

Manage the finances of a unit

Module: Strategic Management

Formulate recommendations for a change process

Monitor, assess and manage risk

Module: Customer Management

Monitor handling of customers by frontline customer services

Identify and manage areas of customer service impact

Close a deal with a customer

OPTIONAL FINTECH TOPICS

4

PROGRAMME OPTIONS

Full Learnership

13 Classroom training days (NQF5 Generic Management Learnership Programme)

NQF5 National Certificate in Generic Management

RPL Options

Tailored topics can be added or mapped into the programme

PRICING OPTIONS

Please leave your contact details with us via our contact page and we will contact you regarding the various options

in terms of next steps.

2019 PUBLIC CLASSROOM SCHEDULE

SANDTON GROUP

Dates Topic Covered

11 – 12 March Module 1: Team Building

11 – 12 April Module 2: Management Practices

15 – 17 May Module 3: Leadership Development

12 – 14 June Module 4: Business Analysis

11 – 12 July Module 5: Strategic Management

15 – 16 August Module 6: Customer Management

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NEXT STEP

Thank you for taking the time to look at our programme offerings

Novia One Group is a proudly 100% Black Female Owned Level 1 BBBEE Business and we would love to share the

score card optimisation benefits associated with our offerings with you.

Our passion is to tailor a programme that would specifically suite your business needs and

objective outcomes

Contact us to discuss the next step:

Tel: 011 783 9390

Email: marketing@noviaone.com