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Moving towards Patient Centered Care

DR NOR FADHLINA ZAKARIA

Consultant Nephrologist Universiti Putra Malaysian_fadhlina@upm.edu.my

DISCLOSURE

Outline

• Definition of PCC• PCC Strategies in PD

Patient-centered care (PCC) • Patient- and family-centered care encourages the active

collaboration and shared decision-making between patients,families, and providers to design and managea customized and comprehensive care plan.

• Focuses on the patient and the individual's particular healthcare needs

Patient-Centered Care (PCC)

• The goal is to empower patients to become active participantsin their care.

• Associated with a higher rate of patient satisfaction,adherence to suggested lifestyle changes and prescribedtreatment, better outcomes and more cost-effective care

Harvey Picker & Picker Institute 1993 - Through Patient’s Eyes

Benefits PCC• Improve individual health outcomes, not just population health

outcomes, although population outcomes may also improve. Not only do patients benefit, but providers and health care systems benefit as well, through:

• Improved satisfaction scores among patients and their families.• Enhanced reputation of providers among health care consumers.• Better morale and productivity among clinicians and ancillary staff.• Improved resource allocation.• Reduced expenses and increased financial margins throughout the continuum

of care.

Conceptualizing patient-centered dialysis and palliative dialysis.

Sara N. Davison, and Sarbjit Vanita Jassal CJASN doi:10.2215/CJN.01050116

It is essential that ESRD Programs respond to all of the needs of their patients- physical, emotional and psychological.Ensuring their patients are engaged and that their care is patient-centered will assist in this. Barriers exist, but these barriers can be overcome through commitment and planning.

“It will be better for people…It will be better for those who care for people.We will wonder why we were so afraid of change for so long.We will regret the harm that could have been prevented had we changed sooner.We will regret the good not done because we didn’t change sooner and on a larger scale.”– Stephen Lewis, 2012 (As referenced by Stockie).

Stockie S. MBA Thesis. York University, Toronto: SB HIMP 6900, Schulich School of Business; 2012. Making patient-centred care a reality for Ontario Hospitals.

PCC strategies in PD patients

fadhsara@yahoo.com