mobile subscribers’ documentation & authentication · mobile subscribers’ documentation...

Mobile Subscribers’Documentation & Authentication

A Pakistan Case Study

Sequence

Background

Biometric Verification System (BVS)

Reverification Drive

Impact & Post BVS Opportunities

Conclusions

Background

PhenomenalIncrease in

MobileSubscribers’

Base• 0.27 Million in

1999 to• 139.97 Million in

2014

Loose Controlson Subscribers’Documentation

Identity Theft

IncreasedConcerns of

LawEnforcement

Agencies

Two ProngedApproach by

PTA• Evolution of SIM

Sale Procedures• Streamlining

Existing Data ofSubscribers

PhenomenalIncrease in

MobileSubscribers’

Base• 0.27 Million in

1999 to• 139.97 Million in

2014

Loose Controlson Subscribers’Documentation

Identity Theft

IncreasedConcerns of

LawEnforcement

Agencies

Two ProngedApproach by

PTA• Evolution of SIM

Sale Procedures• Streamlining

Existing Data ofSubscribers

Stakeholders

PTA

NADRASubscribers

Independent CorporateBody to Register Citizensof Pakistan

NADRA

LEAsCMOs

Subscribers

State of the ArtCentralized DataWarehouse, NetworkInfrastructure & DataAcquisition Systems

SIM Sale ProcessCustomer

ServiceCenter

(CSC) [107]

Franchisee[1,568]

Franchisee[1,568]

Retailer[111,060]

TemporaryOutlet(Kiosk/D2D)

SIM Sale Process Evolution

LightlyRegulated Era

LightlyRegulated Era

* Sale of Active SIMs

* ImproperDocumentation

* No Restriction onSale Channels

* ManualVerification

789 Era

* Inactive SIMs

* Customer ServiceAgreement Form (CSAF)

* Activation afterOnline Verification

* Secret Questions fromNADRA

* Pre-Sale Automation

BVS EraBVS Era

* Inactive SIMs

* Electronic CSAF

* BiometricVerification

* Unique ID of SalesChannel

* Traceability /Accountability

* Inactive SIMs

* Electronic CSAF

* BiometricVerification

* Unique ID of SalesChannel

* Traceability /Accountability

Identity Theft

LightlyRegulated Era

* Sale of Active SIMs

* ImproperDocumentation

* No Restriction onSale Channels

* ManualVerification

* Inactive SIMs

* Customer ServiceAgreement Form (CSAF)

* Activation afterOnline Verification

* Secret Questions fromNADRA

* Pre-Sale Automation

BVS Era

* Inactive SIMs

* Electronic CSAF

* BiometricVerification

* Unique ID of SalesChannel

* Traceability /Accountability

* Inactive SIMs

* Electronic CSAF

* BiometricVerification

* Unique ID of SalesChannel

* Traceability /Accountability

Before 2009 2009-2014 2014 Onwards

Streamlining Existing Data of Subscribers

• Blank SMS to 667

• Ownership of SIM

• Blank SMS to 667

• Ownership of SIM

SIM IdentitySystem “667”

• Blank SMS to 667

• Ownership of SIM

• Send CNIC # to 668

• Count of SIMs AgainstCNIC

• Send CNIC # to 668

• Count of SIMs AgainstCNIC

SIMInformation

System “668”

BiometricVerification

System(BVS)

BiometricVerification

System(BVS)

Working of BVS

• Ask CNIC #

• SelectMobile #

• Scan Finger /Thumb

• Send

• CNIC ValidOr Not

• BiometricMatches OrNot

• RespondsSuccess OrFailure +Data (Ifreqd.)

• Name• Father’s

Name• Address

CNIC # +Image /

Template

CNIC # +Image /

Template

• Ask CNIC #

• SelectMobile #

• Scan Finger /Thumb

• Send

• CNIC ValidOr Not

• BiometricMatches OrNot

• RespondsSuccess OrFailure +Data (Ifreqd.)

• Name• Father’s

Name• Address

SaleChannel

SaleChannel

MobileOperatorMobile

OperatorNADRANADRA

Success /Failure

Success/ Failure+ Data (if reqd.)• Receives

Result +Data

• UpdateCRM

• Verified ?

• Yes –HandsOver SIM

• No –Guide

BVS Ecosystem Revisited

Inputs ComputerizedIdentity Card #ComputerizedIdentity Card #

Finger Impressions(Right Thumb,

Right Index, LeftThumb, Left Index)

Finger Impressions(Right Thumb,

Right Index, LeftThumb, Left Index)

Verification Result(Success / Failure)

Subscribers’ Data(Name, Father’sName, Address)

Output Verification Result(Success / Failure)Verification Result(Success / Failure)

Subscribers’ Data(Name, Father’sName, Address)

Subscribers’ Data(Name, Father’sName, Address)

OnlineConnectivity

DSL + WimaxDSL + WimaxEdge/GPRS +

Mobile Broadband(3G/4G)

Edge/GPRS +Mobile Broadband

(3G/4G)

BVS Devices

BVS Transactions

Issuance ofNew SIM

Issuanceof

DuplicateSIM

MobileNumber

Portability(MNP)

Re-Verification

Issuanceof

DuplicateSIM

Change ofOwnership

MobileNumber

Portability(MNP)

SIM Re-Verification DriveSIM Re-Verification Drive

Re-Verification Drive (Jan – Apr 2015)

• Consultation Process Commenced in November 2014– Challenges• Limited Footprint of BVS Devices• No System Readiness• NADRA Verification Charges• Legal Cover• Target Selection

• National Action Plan (NAP) Started After Peshawar Incident– Reverification of 103 Million Subscribers in 91 Days

• Legislation– Issuance of Policy Directive– Notification of Subscribers’ Antecedents Verification

Regulations 2015– Issuance of Standard Operating Procedure

• Consultation Process Commenced in November 2014– Challenges• Limited Footprint of BVS Devices• No System Readiness• NADRA Verification Charges• Legal Cover• Target Selection

• National Action Plan (NAP) Started After Peshawar Incident– Reverification of 103 Million Subscribers in 91 Days

• Legislation– Issuance of Policy Directive– Notification of Subscribers’ Antecedents Verification

Regulations 2015– Issuance of Standard Operating Procedure

Challenges During Re-Verification &Initiatives Taken by PTA

System Readiness & Limited BVS Devices• Multiple Re-Verification Models

Limited Footprint of Re-verification Channels• Door2Door / Kiosk Activities Allowed

Consumer Awareness• Extensive Consumer Awareness Campaigns through SMS, Print, Electronic &

Digital Media

Consumer Complaints• Dedicated Resources for Receipt / Resolution

Monitoring of Re-verification Channels• 1850+ Verification Points in 80+ Cities/Towns

Challenges During Re-Verification &Initiatives Taken by PTA cont…

Re-verification of BVS Exclusions/Exceptions• Alternate Process for Old Age, Amputees, Allergy Patients

Temporary Verification of Overseas Pakistanis• Verification through SMS / USSD Code• Verification through SMS / USSD Code

Progress Review & Reporting• Meetings Held at Regular Intervals & Daily Reporting

Steps to Avoid Misuse / Abuse of Subscribers’ Data

• 2 Hours Buffer Between Successive BVS Transactions &Restricting Data at Franchisees

Re-Verification Results (16.5.2015)

BVSVerified

SIMs

114.9Million

BVSVerified

SIMs

114.9Million

SIMsBlocked

98.3 Million(26.1 Million

Active)

SIMsBlocked

98.3 Million(26.1 Million

Active)

BVSVerified

SIMs

114.9Million

BVSVerified

SIMs

114.9Million

SIMsBlocked

98.3 Million(26.1 Million

Active)

SIMsBlocked

98.3 Million(26.1 Million

Active)

*Exclusions

2.2 Million

*Exclusions

2.2 Million

UniqueCNICs

Verified

44.7Million

UniqueCNICs

Verified

44.7Million

* Exclusions: Corporate Customers, Foreigners, Data SIMs Used in Machines, etc.

Impact

• CMOs Expenditure 5-6 Billion Rupees• Procurement of BVS Devices, Strengthening

Backend Systems, Verification Fees,Mobilization/Training of Sale Channels,Consumer Awareness Campaigns

FinancialFinancial

Economic • Loss of Tax Against Blocked SIMsEconomicEconomic

• My SIM is My Identity• Confidence Building for Other Projects

(Elections/Census)• Subscriber Verification Service (SVS) to FBR,

Banks, SECP, etc.• Higher Average Revenue Per User (ARPU)

PositiveOutcomes –

Opportunities

PositiveOutcomes –

Opportunities

Conclusions

BVS Reverification – A Major Milestone of National Action Plan CompletedSuccessfully

People of Pakistan Supported / Participated with Full Zeal – Stood in LongQueues

A Long Way in Supporting Other Initiatives

Cellular Mobile Industry Support (Sale Barred + Investment on Media,Devices, Customer Care)

Registration / Verification Process Does Not Matter Much, Provided Laid DownProcedures are Complied in True Letter & Spirit & Accountability of Violators isEnsured

Thank You !Thank You !