mcec's intranet success in worldwide intranet challenge achieved through employee engagement

Melbourne Convention and Exhibition CentreIntranet Redevelopment

Overview of today’s presentation

• What is MCEC?

• An overview of MCEC’s intranet redevelopment project

• Key outcomes from the project including results from the Worldwide Intranet Challenge

• How we achieved success through employee engagement

• What’s ahead for MCEC’s intranet

• Top tips for redeveloping an intranet

• Question and answer session

Melbourne Convention and Exhibition Centre

MCEC’s Previous Intranet

Intranet Redevelopment

• Intranet redevelopment first for MCEC.

• Main aim to provide off-site access for casual employees and improve communication among departments.

• Created as part of MCEC’s first cultural framework, unity – intranet redevelopment crucial for culture program’s success.

• Redevelopment took just under four months and involved committee from key business areas.

Introducing The Hive

Introducing The Hive

• 57 per cent increase in daily unique visitors.

• 72 per cent increase in the average amount of page views per day.

• Worldwide Intranet Challenge (April 2013)• Ranked 18 in the world/Fifth in Asia-Pacific.• #2 for homepage design and content being

accurate.• #3 for intranet look and feel, finding information,

understanding company values and culture and seeing what’s new and updated.

• #5 for providing feedback and comments.• #7 for news about organisation and industry.

Reasons for Success

Overall look and feel Homepage design Finding information.

Reasons for Success

Reasons for Success

Reasons for Success

Understanding values and culture Information for new starters News about organisation/industry Seeing what’s new and updated.

What’s Ahead

• Lots of opportunities.

• Implementing a strategy for The Hive.

• Key component of strategy will be to use employee feedback from the Worldwide Intranet Challenge, online polls, surveys and focus groups.

• Key changes:• Improve interactivity• Integrated approach• Homepage features• Accessibility

Top Three Tips

1. Listen to your employees.

2. Aim high, but be prepared to compromise.

3. Use the latest technology.

Questions?