marco campana - make it stop or bring it on? filtering the information overload

Make It Stop

or Bring It On?

Filtering the

Information

Overload

Marco Campana

Maytree

@marcopolishttp://www.flickr.com/photos/verbeeldingskr8/3638834128

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http://farm4.static.flickr.com/3173/2333232442_5660e57cd6.jpg

Growth of Digital Information

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Agenda

Information Overload

Is Technology our solution?

Strategy First

Creating Your Listening Post

Managing Email

Managing Social Media

Working Together & Sharing

Choose Tech, Go Deep - Did I Mention Strategy?

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Messages

• There is no information overload.

• You are the problem.

• The technology will solve everything.

• Information overload costs billions of dollars a year in lost productivity.

• It's not information overload, it's filter failure.

Huh?

Yeah.

http://www.flickr.com/photos/zachinglis/41443867/

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What's Your Problem? :-)

With a person next to you, spend 5 minutes discussing one of these questions.

What's the information problem you have, or information literacy you seek?

OR

Define/describe information overload in your own words.

Each person write summarize your anser in a Tweet.

140 characters.

Whoever wants to share with the group, please do!

Because if you can't define/identify the problem quickly and succinctly, it's kinda hard to fix.

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Information Overload

• Too much information

• Too much uncategorized information

• Too many distractions

• Too many priorities

• Poor use of technology to filter

• Feeling like you'll never be caught up

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» Common Contract – Outcome

Based Performance

» Flexible funding model to support

innovative and dynamic

programming

» Capacity building

» Report results and trends / needs

Service Provider - YOU! –

Strategic partnerships with other service

providers/responsive to emerging needs

Local needs addressed through local

planning and community-wide

coordination (LIPs, RNEN, Local Labour

Market Planning tables)

Colleagues –

Organizational priorities; oversight

and policy development

Reporting, evaluation, meetings,

office culture, small talk, etc.

Clients –

Continuum of services; no

eligibility gaps; alignment with

core programs (e.g. health,

education, housing, employment)

» Service Expectations – clear entry

points/access to services/multi-

channel

» Multi-service locations/

coverage/services mobile and dynamic

» Deliver services based on

defined client needs &

outcomes

» Refer to other support services

as required» Manage provider relationship

» Monitor performance

» Develop streamlined processes

to support integrated service

delivery

Your Day, Stakeholders, Information Flows – Pulling You

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Is Technology Our Solution?

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http://www.flickr.com/photos/dailypic/1459055735

/

http://www.flickr.com/photos/luc/1824234195/

Strategy First

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Distractions/Interruptions

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What to do:

Filter

Prioritize sources

Have multiple email accounts (i.e. keep only the most important messages in your work email)

Stop subscribing to so many non-work related newsletters that you read at work!

Have a daily workflow for checking your email

Turn off those annoying “you’ve got new mail” notifications if you can’t trust yourself to ignore them

“Inbox Zero”

Managing Email

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Flickr photo by Will Lion

Managing Social Media

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Listening

http://www.flickr.com/photos/niclindh/1389750548

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Five Questions to Refine Your Listening Strategy

• Why are you listening? What are your mission goals?

• Come up with at least Five Ways You Plan To Use the Information (link to day-to-day action)

• Internal Process – how will you organize your listening?

• Where are you going to listen?

• What tools will you use?

Adapted from http://beth.typepad.com/beths_blog/2009/02/getting-your-nonprofit-organization-ready-to-listen-.html

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Finding Information

• Where would you normally look for this information?

• Your daily web travels.

• Twitter, Facebook, other networks.

• Google, of course.

• Your browser will tell you.

RSS

RSS Feeds

Subscribe

Syndicate

News feeds

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Working Together & Sharing

http://www.flickr.com/photos/daveduarte/2817722169/

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Choose Tech, Go Deep

• So, you’ve got all these great sites and sources. You’re wondering how to manage it all. You’re overwhelmed.

• Let’s find the right tool(s)!

You want to: save once, share in multiple places:

• one place for all bookmarks, accessible anywhere you can connect to the internet

• post once, share in multiple places

– RSS feeds – get notified

– Post to blog

– Post to web page

– Post to Twitter, Facebook

– Email to network/subscriber

– Share with group/lists

• Strategy!

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21http://www.slideshare.net/cliotech/diigo-tutorial-presentation

Examples of Sharing – Social Bookmarks

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Reader2Tweet

Examples of Sharing – RSS/Google Reader

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Examples of Sharing – RSS/Google Reader

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Examples of Sharing – RSS/Google Reader

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Examples of Sharing – RSS/Google Reader

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Extending the Tool - iGoogle

• iGoogle

• Better Greader

• Feedly

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Sharing: Throwing It All Together

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