learning in the workplace of the future

ripple effect group AITD May2015

Anne Bartlett-Bragg

Learning in the workplace of the future

• 5 emerging mega-trends

• The impact for organisational learning

The New Normal - the Age of Transition

What 3 issues concernyou the most about the future of

learning?

The new normal: 5 mega-trends

1Nature of workNew office designs New roles New organisational structures

Office re-designs

• Activity-based working

• Flexible ways of working

• Rise of the freelancers

• Creating new learning landscapes

One team decides to run a brainstorming session in a dedicated conference room, dialing in team members who work away from the office.

Another team prefers to socialise and discuss ideas in one of the informal workspaces - all their notes are easily transferred across the company’s intranet and different devices.

Katie sets an innovation challenge to make the company more sustainable and shares it on the companies enterprise social network.

Everyone – in the office, branches and remote workers - can access the innovation ideas from anywhere, on any device, and vote for the concepts they would like to see implemented.

The best idea is presented at the monthly innovation meeting, for further prioritisation and feedback. With the help of the enterprise social network, Katie can allocate tasks and track its impact on the company.

All the ideas are gathered on the enterprise social network and also displayed on interactive digital walls found in different workspaces across the office.

If our offices are being re-designed, why are we still building classrooms?

Digital organisational structures

The Digital Workplace 2015: http://www.digital-workplace-trends.com/

Changing structures - Changing roles

New C-Suite roles:

New IT team roles:

Chief Innovation OfficerCIO*

Chief People Experience OfficerCPXO

Chief Data OfficerCDO*

Chief Digital OfficerCDO*

Chief Customer Experience Officer

CCXO

Chief Customer Experience Officer

CCXO

Chief AnthropologistCA

Behavioural PsychologistScience Fiction Writer

Digital Ethnographer

User-experience (UX) Engineer

Artist Cultural Anthropologist

Any role that can be AI’d or automated!!

What jobs will become obsolete in the next 5 yrs?

• 44 per cent or 5.1 million current Australian jobs are at risk from digital disruption in 20 years.

• The top 3 at risk are:

• accountants, • cashiers and • administration workers

What about workplace trainers?

Meet Nao ! Nao works at the Bank of Tokyocan understand and answer customer questions in Japanese, Chinese and English.

PWC 2015 Smart Move: Future-proofing Australia’s workforce by growing skills in science, technology, engineering and maths (STEM) http://www.pwc.com.au/about-us/stem/index.htm

What workers want

Steelcase 360: What workers want

A complex mix of generations

“They don’t want a career, they want an experience.”

Millennials

Question: How is L & D responding to these trends?

2Technology

Mobile & ubiquitous Wearable & Internet of Things Architecture & infrastructures

Dash Smart In-Ear Headphones

Emotiv headband

Google Glass

Narrative Clip

Smart watch

NFC ring

FitBit Flex

Lecha shoes

Google contact lens

Omsignal

New technologies in action

• The API evolution / revolution

• Cloud-based everything

• Storage of massive data / files

• Connected sensors

• Internet of Things

• Device ecosystem: from BYOD to WYOD

Technology architecture & infrastructures

How does learning adapt to new technologies?

“Technology is less consequential to learning impact than the importance of a pedagogical framework to successfully integrate new technologies into learning environments.’’

Anne Bartlett-Bragg, 2013, PhD thesis: The Adult Learners’ Experience of Self-Publishing

Master / Apprentice

• Expert - novice relationship

• Age differential• Transfer of expertise• Unequal power

relationship

Relationship centred

• Shared experiences• Shared problem-solving• MKOs• Shifting power relationships• Mutual respect

•

Teaching & learner centred

• Power relationship exists• Focused on transmission of

knowledge• Pre-determined outcomes• Competency / skill acquisition

3Nature of learningLearning analytics Design thinking MOOCs & Gamification Social learning

Understanding learning in context: application of 70:20:10

Continuous Learning Approach

Source: Bersin by Deloitte, Re-imagining L&D capabilities to drive continuous learning, 2015.

‘Unlike traditional training, continuous learning should be a process rather than a series of programs’

• Self-directed

• Self-regulatory

• Freelance & specialised

The rise of the empowered worker/learner

Towards Maturity, 2014: The Learners Voice

Design Thinking vs Instructional Design

• People analytics

• Learning analytics

• Combined insights = Predictive analytics

Analytics: Beyond clicks & completions

Analytics: Beyond clicks & completions

Microsoft’s approach

MOOCs Mature

Curated MOOC catalogues - Bank of America

towards sustainable engagement to motivate actions.

From leaderboards & badges

Gamification gets serious

Section TitleSubtitle

https://www.youtube.com/watch?v=bGJSEEx2pXc

https://www.youtube.com/watch?v=RDiZOnzajNU

https://www.youtube.com/watch?v=2lXh2n0aPyw

https://www.youtube.com/watch?v=JOHVVwqjeFo

Challenge: What is driving people to take action?

New ways of working require

new ways of learning

https://www.flickr.com/photos/davegray/sets/72157626546771488/

Q: What new roles will we see in L & D?

Design thinking specialistsTechnologists

Hackers

Curators Educational Psychologists

Relationship Managers Engagement specialistsCommunications Generalists

Learning Experience (LX) Designers

New business modelsShared economy

Freelance economy Platform thinking

Start-up mindsets

4

Holocracy

Question:How would you re-invent the L & D department?

My 6 C’s for the future educator:

• Connector (of people)

• Collector (of resources)

• Curator (of content)

• Convenor (of learning events)

• Conversationalist

• Co-ordinator

5Connected EducatorOrganisational API integrator Collector & Curator Convenor & Co-ordinator Conversationalist

Anne Bartlett-Bragg, 2013, PhD Thesis: The Adult Learner’s Experience of Self-Publishing

The extinction of the adult educator??

2013

The Connected Educator is a mind-set NOT a skill-set.

It is not a list of tasks or a job description

It is not a competency nor a capability

It is an approach

It's about people over process

It's about people before technology Technology is the enabler / driver

The Connected Educator

What 3 issues exciteyou the most about the future of

learning?

+61 418 852 581 annebb@rippleffectgroup.com @annebb

Are you ready to take

the next steptowards the new normal?

ripple effect group