kpi retail store manager

KEY PERFORMANCE

INDICATORS

STORE MANAGER

INDEX• BUSINESS MANAGEMENT

• INVENTORY MANAGEMENT

• VISUAL MERCHANDISING & MARKETING MANAGEMENT

• PROMOTIONS & OFFER MANAGEMENT

• SEASONAL & EVENTS LAUNCH MANAGEMENT

• CUSTOMER SERVICE & AFTER SALE SERVICE MANAGEMENT

• ACCOUNT MANAGEMENT

• PEOPLE MANAGEMENT

• FLOOR MANAGEMENT

• AUDIT & SOPS MANAGEMENT

• BACK OFFICE & ADMINISTRATIVE REPORTS MANAGEMENT

• BACK STORE MANAGEMENT

BUSINESS MANAGEMENT • ANALYSIS: To Analyze the Business on daily, weekly, monthly,

quarterly & annually of individuals, departments & store this

year v/s last year.

• FACTOR IDENTIFICATION: To analyze the product, price,

customers, visual merchandising principles, marketing

strategies, public relation activities, promotions, offers, events

on calendar & service standards v/s competitors activities v/s

last year to identify the factor impacting the Business this year

v/s last year.

• HEALTH RECOGNITION: To analyze the factors which are

strength & weakness for the business.

• ACTION PLAN: To ensure that we maintain the strengths and

retain their positions and to ensure that a well designed tailor

made action plan is in practice to work out on your weaknesses

to keep the Business healthy, fruitful & profitable.

INVENTORY MANAGEMENT• ANALYSIS: Analyzed LY department wise inventory sold

on daily, weekly, promotions, monthly, quarterly & annually

basis each time to fill in the gaps TY as per the sops.

• IDENTIFICATION: Identified fast sellers, slow sellers, non

sellers, & strictly considered while placement of refill on

top priority as per the sops.

• CONSOLIDATION: End range consolidations has been

accomplished in given time frame as per the sops.

• SHRINKAGE & PILFERAGE: Maintained a very high

compliance to control the shrinkage & pilferage to the

given 0.25% of the total sales as per the set sops.

• STOCK TAKE: Participated thoroughly in stock counts

procedures and maintained very well control in maintaining

inventory losses as per the Audit Guidelines.

VISUAL MERCHANDISE &

MARKETING MATERIAL • WINDOW: Understood the VM Guidelines of display standards

of in-store window displays & maintained it updated at all times

as per the set guidelines.

• FOCAL: Understood the VM Guidelines of display standards of

focal walls displays & maintained it updated at all times as per

the set guidelines all across the focal walls.

• DEPARTMENTS: Understood the VM Guidelines of standard

usage & maintenance of VM Display Aids & marketing material

and hence maintained it updated at all times as per the set

guidelines all across the departments.

• BACKHOUSE : Understood the VM Guidelines of standard

backhouse keeping of unused VM Display Aids & marketing

material and hence maintained the same at all times in

backhouse.

PROMOTION & OFFER

MANAGEMENT • WINDOW: Understood the VM Guidelines of promotions/ offers

display standards of in-store window displays & maintained it

updated during the course of promotions/ offers.

• FOCAL: Understood the VM Guidelines of promotions/ offers

display standards of focal walls displays & maintained it

updated at all times as per the set guidelines all across the focal

walls.

• DEPARTMENT: Understood the VM Guidelines of promotions/

offers standard usage & maintenance of VM Display Aids &

marketing material and hence maintained it updated at all times

as per the set guidelines all across the departments.

• MAINTENANCE : Maintained the implemented promotions/

offers VM changes till the end of promotions/ offers very well

and brought back to the original form after it at all times on end.

SEASONAL & EVENTS

LAUNCH• WINDOW: Understood the VM Guidelines of seasonal/ eventual

display standards of in-store window displays & maintained it

updated during the course of seasons/ events.

• FOCAL: Understood the VM Guidelines of seasonal/ eventual

display standards of focal walls displays & maintained it

updated at all times as per the set guidelines all across the focal

walls.

• DEPARTMENT: Understood the VM Guidelines of seasonal/

eventual standard usage & maintenance of VM Display Aids &

marketing material and hence maintained it updated at all times

as per the set guidelines all across the departments.

• MAINTENANCE : Maintained the implemented seasonal/

eventual VM changes till the end of seasons/ events very well

and changed again to the new seasons/ events when required.

CUSTOMER SERVICE &

AFTER SALE SERVICE

MANAGEMENT• BUILDING RELATIONSHIP: Motivated team to maintain an

ambience where our customers can enjoy an unmatched quality

along with a world class customer service experience to ensure we

build relationship with our customers to bring them back to shop with

us again & again.

• DATABASE MANAGEMENT: Uploaded customers database in

ORPOS on day to day basis and maintained records for upcoming

promotions & occasions.

• AFTER SALE SERVICES MANAGEMENT: Provided our customers

with a world class customer services experiences in past 7 years

successfully and build relationship efficiently. Helped the customers

for their exchanges & refunds and helped the team in problem

solving, decision making & trouble shooting techniques.

ACCOUNT MANAGEMENT• AUDIT & SOPS MANAGEMENT: Maintained the daily cash operation

within the audit & sops designed guidelines.

• ADMINISTRATION MANAGEMENT: Maintained sales reports, petty

cash, banking & cash related administration documents as per the

audit & sops designed guidelines.

• CUSTOMERS & AFTER SALE SERVICES MANAGEMENT:

Provided our customers with a world class customer services

experiences in past 7 years successfully and build relationship

efficiently.

• BULK BUYERS & CORPORATE QUERIES: Assisted the bulk buyers

& corporate queries very proficiently and reported Head Quarters.

• CUSTOMER’S FEEDBACK MANAGEMENT: Maintained customer’s

feedback records and uploaded the same on ORPOS on day to day

basis. Maintained Courier Sales & Solved quality related issues

efficiently.

PEOPLE MANAGEMENT• TRAINING & INDUCTION PROGRAM: Conducted induction program

and various training secessions for the newly joined team members.

• TEAM BUILDING & MOTIVATION: Conducted team briefings on day

to day basis for their clear understanding of business and hence

motivated them by inter staff competition to achieve their goals.

• TASK DELEGATION & MONITORING: Given tasks to each

individual team member, monitored their progress on it & helped

them to complete their given tasks.

• ONE TO ONE: Analyzed each individual team member’s, their

department’s & store performance on weekly basis and hence

conducted one to one secessions to introduce them with business

performance.

• ANNUAL APPRAISALS: Analyzed each team member’s, their

department’s & store performance on annual basis and hence

conducted their Annual Appraisals.

FLOOR MANAGEMENT• INVENTORY REPLENISHMENTS: Analyzed the required

inventory/product replenishment standards & advised the corrections

incase if any required to rectify the same across the store & window

displays.

• VISUAL MERCHANDISING STANDARDS: Analyzed the given visual

merchandising standards and advised the corrections incase if any

required to rectify the same across the store & window displays.

• MARKETING MATERIAL & VM DISPLAY AIDS: Analyzed the given

marketing material & vm display aids standards and advised the

corrections incase if any required to rectify the same across the store

& window displays.

• HOUSEKEEPING: Analyzed the cleanliness all across the store and

advised the corrections incase if any required to rectify the same and

to maintain a hygienic environment.

• STORE AMBIENCE: Analyzed that the A.C, lights, music is set all the

time and the floor is always free of unnecessary stuff to offer a

friendly store ambience for the customer to shop

AUDIT & SOPS MANAGEMENT• BUSINESS MANAGEMENT: Ensured given standards are aligned.

• INVENTORY MANAGEMENT: Ensured given standards are aligned.

• VISUAL MERCHANDISING & MARKETING MANAGEMENT: “ “ “

• PROMOTIONS & OFFER MANAGEMENT: “ “ “ “ “ “ “ “

• SEASONAL & EVENTS LAUNCH MANAGEMENT: “ “ “ “ “

• CUSTOMER SERVICE & AFTER SALE SERVICE MANAGEMENT: “ “ “

• ACCOUNTS MANAGEMENT: Ensured given standards are aligned.

• PEOPLE MANAGEMENT: Ensured given standards are aligned.

• FLOOR MANAGEMENT: Ensured given standards are aligned.

• AUDIT & SOPS MANAGEMENT: Ensured given standards are aligned.

• BACK OFFICE & ADMINISTRATIVE REPORTS MANAGEMENT: “ “ “

• BACK STORE MANAGEMENT: Ensured given standards are aligned

• Business Administration Records

• Sales Report, Petty Cash Report, Banking Records

• Daily/ Monthly Staff Attendance, PIP, Staff Personal

Records, One to One, Annual Appraisals Records,

• VM Look books (Stories/ Themes) Records,

Marketing Material, VM Display Aids, Fixed Assets

• Inventory Analysis, Orders, In/ Out, Stock take,

Damages Records

• Promotion/ Offers Execution, Repair & Maintenance

• PSR & PMR Reports etc

BACKOFFICE & ADMINISTRATIVE

REPORTS MANAGEMENT

BACKSTORE MANAGEMENT• INVENTORY: Ensured that the inventory is always kept neatly brand

wise, department wise and sub-group wise top to bottom and left to

right sequence.

• VISUAL MERCHANDISING HUB: Ensured that the unused VM

material is always kept neatly in vm hub.

• MARKETING MATERIAL & VM DISPLAY AIDS: Ensured that the

unused vm display aids are always kept neatly in their respective

hubs.

• DAMAGES: Ensured that the damage goods are always kept neatly

in their respective hubs well maintained at all times and update on

day to day basis.

• HOUSE KEEPING: Ensured that the received deliveries are always

segregated in place within 24 hours of given timelines, pullouts are

always well packed & segregated aside, house keeping standards

are always complied and the back store layout is always free for an

easy and faster mobility of the staff.

Performance Contribution

Customer Footfall

Audit Grades

VM Checklist

Business

Growth

Increased

ATV

Mystery

Shopper

ARM

Checklist

Thanks for your time & patience.

Best Regards

Jeetander Wadhwa