kpi retail store manager
TRANSCRIPT
KEY PERFORMANCE
INDICATORS
STORE MANAGER
INDEX• BUSINESS MANAGEMENT
• INVENTORY MANAGEMENT
• VISUAL MERCHANDISING & MARKETING MANAGEMENT
• PROMOTIONS & OFFER MANAGEMENT
• SEASONAL & EVENTS LAUNCH MANAGEMENT
• CUSTOMER SERVICE & AFTER SALE SERVICE MANAGEMENT
• ACCOUNT MANAGEMENT
• PEOPLE MANAGEMENT
• FLOOR MANAGEMENT
• AUDIT & SOPS MANAGEMENT
• BACK OFFICE & ADMINISTRATIVE REPORTS MANAGEMENT
• BACK STORE MANAGEMENT
BUSINESS MANAGEMENT • ANALYSIS: To Analyze the Business on daily, weekly, monthly,
quarterly & annually of individuals, departments & store this
year v/s last year.
• FACTOR IDENTIFICATION: To analyze the product, price,
customers, visual merchandising principles, marketing
strategies, public relation activities, promotions, offers, events
on calendar & service standards v/s competitors activities v/s
last year to identify the factor impacting the Business this year
v/s last year.
• HEALTH RECOGNITION: To analyze the factors which are
strength & weakness for the business.
• ACTION PLAN: To ensure that we maintain the strengths and
retain their positions and to ensure that a well designed tailor
made action plan is in practice to work out on your weaknesses
to keep the Business healthy, fruitful & profitable.
INVENTORY MANAGEMENT• ANALYSIS: Analyzed LY department wise inventory sold
on daily, weekly, promotions, monthly, quarterly & annually
basis each time to fill in the gaps TY as per the sops.
• IDENTIFICATION: Identified fast sellers, slow sellers, non
sellers, & strictly considered while placement of refill on
top priority as per the sops.
• CONSOLIDATION: End range consolidations has been
accomplished in given time frame as per the sops.
• SHRINKAGE & PILFERAGE: Maintained a very high
compliance to control the shrinkage & pilferage to the
given 0.25% of the total sales as per the set sops.
• STOCK TAKE: Participated thoroughly in stock counts
procedures and maintained very well control in maintaining
inventory losses as per the Audit Guidelines.
VISUAL MERCHANDISE &
MARKETING MATERIAL • WINDOW: Understood the VM Guidelines of display standards
of in-store window displays & maintained it updated at all times
as per the set guidelines.
• FOCAL: Understood the VM Guidelines of display standards of
focal walls displays & maintained it updated at all times as per
the set guidelines all across the focal walls.
• DEPARTMENTS: Understood the VM Guidelines of standard
usage & maintenance of VM Display Aids & marketing material
and hence maintained it updated at all times as per the set
guidelines all across the departments.
• BACKHOUSE : Understood the VM Guidelines of standard
backhouse keeping of unused VM Display Aids & marketing
material and hence maintained the same at all times in
backhouse.
PROMOTION & OFFER
MANAGEMENT • WINDOW: Understood the VM Guidelines of promotions/ offers
display standards of in-store window displays & maintained it
updated during the course of promotions/ offers.
• FOCAL: Understood the VM Guidelines of promotions/ offers
display standards of focal walls displays & maintained it
updated at all times as per the set guidelines all across the focal
walls.
• DEPARTMENT: Understood the VM Guidelines of promotions/
offers standard usage & maintenance of VM Display Aids &
marketing material and hence maintained it updated at all times
as per the set guidelines all across the departments.
• MAINTENANCE : Maintained the implemented promotions/
offers VM changes till the end of promotions/ offers very well
and brought back to the original form after it at all times on end.
SEASONAL & EVENTS
LAUNCH• WINDOW: Understood the VM Guidelines of seasonal/ eventual
display standards of in-store window displays & maintained it
updated during the course of seasons/ events.
• FOCAL: Understood the VM Guidelines of seasonal/ eventual
display standards of focal walls displays & maintained it
updated at all times as per the set guidelines all across the focal
walls.
• DEPARTMENT: Understood the VM Guidelines of seasonal/
eventual standard usage & maintenance of VM Display Aids &
marketing material and hence maintained it updated at all times
as per the set guidelines all across the departments.
• MAINTENANCE : Maintained the implemented seasonal/
eventual VM changes till the end of seasons/ events very well
and changed again to the new seasons/ events when required.
CUSTOMER SERVICE &
AFTER SALE SERVICE
MANAGEMENT• BUILDING RELATIONSHIP: Motivated team to maintain an
ambience where our customers can enjoy an unmatched quality
along with a world class customer service experience to ensure we
build relationship with our customers to bring them back to shop with
us again & again.
• DATABASE MANAGEMENT: Uploaded customers database in
ORPOS on day to day basis and maintained records for upcoming
promotions & occasions.
• AFTER SALE SERVICES MANAGEMENT: Provided our customers
with a world class customer services experiences in past 7 years
successfully and build relationship efficiently. Helped the customers
for their exchanges & refunds and helped the team in problem
solving, decision making & trouble shooting techniques.
ACCOUNT MANAGEMENT• AUDIT & SOPS MANAGEMENT: Maintained the daily cash operation
within the audit & sops designed guidelines.
• ADMINISTRATION MANAGEMENT: Maintained sales reports, petty
cash, banking & cash related administration documents as per the
audit & sops designed guidelines.
• CUSTOMERS & AFTER SALE SERVICES MANAGEMENT:
Provided our customers with a world class customer services
experiences in past 7 years successfully and build relationship
efficiently.
• BULK BUYERS & CORPORATE QUERIES: Assisted the bulk buyers
& corporate queries very proficiently and reported Head Quarters.
• CUSTOMER’S FEEDBACK MANAGEMENT: Maintained customer’s
feedback records and uploaded the same on ORPOS on day to day
basis. Maintained Courier Sales & Solved quality related issues
efficiently.
PEOPLE MANAGEMENT• TRAINING & INDUCTION PROGRAM: Conducted induction program
and various training secessions for the newly joined team members.
• TEAM BUILDING & MOTIVATION: Conducted team briefings on day
to day basis for their clear understanding of business and hence
motivated them by inter staff competition to achieve their goals.
• TASK DELEGATION & MONITORING: Given tasks to each
individual team member, monitored their progress on it & helped
them to complete their given tasks.
• ONE TO ONE: Analyzed each individual team member’s, their
department’s & store performance on weekly basis and hence
conducted one to one secessions to introduce them with business
performance.
• ANNUAL APPRAISALS: Analyzed each team member’s, their
department’s & store performance on annual basis and hence
conducted their Annual Appraisals.
FLOOR MANAGEMENT• INVENTORY REPLENISHMENTS: Analyzed the required
inventory/product replenishment standards & advised the corrections
incase if any required to rectify the same across the store & window
displays.
• VISUAL MERCHANDISING STANDARDS: Analyzed the given visual
merchandising standards and advised the corrections incase if any
required to rectify the same across the store & window displays.
• MARKETING MATERIAL & VM DISPLAY AIDS: Analyzed the given
marketing material & vm display aids standards and advised the
corrections incase if any required to rectify the same across the store
& window displays.
• HOUSEKEEPING: Analyzed the cleanliness all across the store and
advised the corrections incase if any required to rectify the same and
to maintain a hygienic environment.
• STORE AMBIENCE: Analyzed that the A.C, lights, music is set all the
time and the floor is always free of unnecessary stuff to offer a
friendly store ambience for the customer to shop
AUDIT & SOPS MANAGEMENT• BUSINESS MANAGEMENT: Ensured given standards are aligned.
• INVENTORY MANAGEMENT: Ensured given standards are aligned.
• VISUAL MERCHANDISING & MARKETING MANAGEMENT: “ “ “
• PROMOTIONS & OFFER MANAGEMENT: “ “ “ “ “ “ “ “
• SEASONAL & EVENTS LAUNCH MANAGEMENT: “ “ “ “ “
• CUSTOMER SERVICE & AFTER SALE SERVICE MANAGEMENT: “ “ “
• ACCOUNTS MANAGEMENT: Ensured given standards are aligned.
• PEOPLE MANAGEMENT: Ensured given standards are aligned.
• FLOOR MANAGEMENT: Ensured given standards are aligned.
• AUDIT & SOPS MANAGEMENT: Ensured given standards are aligned.
• BACK OFFICE & ADMINISTRATIVE REPORTS MANAGEMENT: “ “ “
• BACK STORE MANAGEMENT: Ensured given standards are aligned
• Business Administration Records
• Sales Report, Petty Cash Report, Banking Records
• Daily/ Monthly Staff Attendance, PIP, Staff Personal
Records, One to One, Annual Appraisals Records,
• VM Look books (Stories/ Themes) Records,
Marketing Material, VM Display Aids, Fixed Assets
• Inventory Analysis, Orders, In/ Out, Stock take,
Damages Records
• Promotion/ Offers Execution, Repair & Maintenance
• PSR & PMR Reports etc
BACKOFFICE & ADMINISTRATIVE
REPORTS MANAGEMENT
BACKSTORE MANAGEMENT• INVENTORY: Ensured that the inventory is always kept neatly brand
wise, department wise and sub-group wise top to bottom and left to
right sequence.
• VISUAL MERCHANDISING HUB: Ensured that the unused VM
material is always kept neatly in vm hub.
• MARKETING MATERIAL & VM DISPLAY AIDS: Ensured that the
unused vm display aids are always kept neatly in their respective
hubs.
• DAMAGES: Ensured that the damage goods are always kept neatly
in their respective hubs well maintained at all times and update on
day to day basis.
• HOUSE KEEPING: Ensured that the received deliveries are always
segregated in place within 24 hours of given timelines, pullouts are
always well packed & segregated aside, house keeping standards
are always complied and the back store layout is always free for an
easy and faster mobility of the staff.
Performance Contribution
Customer Footfall
Audit Grades
VM Checklist
Business
Growth
Increased
ATV
Mystery
Shopper
ARM
Checklist
Thanks for your time & patience.
Best Regards
Jeetander Wadhwa