intelligent mail ® full-service
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Intelligent Mail® Full-Service
MTACMay 19, 2010
FY2009 – FY2010(As of April 23, 2010)
Total
Customer Sites Approved for Production 384
Finalized Postage Statements 163,439
Volume 15,110,945,736
Revenue $ 4,126,863,196
Intelligent Mail® Program Status
Full Service Volume
Intelligent Mail® Program Status
Barcode retirement in May 2011
May 2011– POSTNET™ retired for automation rates– PLANET Code® barcode retired
POSTNET Intelligent Mail Barcode
Intelligent Mail® Timeline
2010 United States Census
Largest mailing to utilize Full Service Intelligent Mail®
500 Million Full Service Mailpieces
Unprecedented Visibility for Census and USPS
Census 2010 – Container Visibility
Census 2010 – Delivery Visibility
Census 2010 – Delivery Visibility
ORT Container Errors by Type
10,84612,350 11,359
17,321
55,511
46,12144,832
62,761
7,4460
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
3/27-4/2 4/3-4/9 4/10-4/16 4/17-4/23
Appointment Error
CSA Error
Non-Unique IMcbAcross Mailings
Non-Unique IMcbWithin Mailings
Invalid IMcb MID
ORT Handling Unit Errors by Type
97,366
99,507 120,004
167,441
83,190
84,19792,426
149,324
28,784
29,961131,006
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
3/27-4/2 4/3-4/9 4/10-4/16 4/17-4/23
CSA Error
AppointmentError
Non-UniqueIMtb AcrossMailings
Non-UniqueIMtb WithinMailings
Invalid IMtb MID
ORT Piece Errors by Type
0
10,000,000
20,000,000
30,000,000
40,000,000
50,000,000
60,000,000
70,000,000
80,000,000
90,000,000
100,000,000
3/27-4/2 4/3-4/9 4/10-4/16 4/17-4/23
Non-UniqueIMb AcrossMailingsInvalid By/For
Non-UniqueIMb WithinMailingsInvalid STID
Invalid IMbMID
55.7M
40.7M
7.6M
9.0M
48.1M
6.7M
6.7M
8.7M
69.0M
9
Mailer Compliance Findings
134,417 containers processed62 errors per 100 containers (no change from last wk):
High Performers (Container Level): Bank of America, Netflix, Dingley Press
2,147,844 handling units processed18 errors per 100 handling units (+3 from last wk): 806,267,722 pieces processed
11 errors per 100 pieces (+1 from last wk):
High Performers (Handling Unit Level): Netflix, Freedom Graphics, World Marketing
High Performers (Piece Level): Quad Graphics, Harte-Hanks
Notes: Errors are not mutually exclusive; one container/HU/piece may have multiple types of errors. Appointment errors may be resolved after postage statement finalization.
Mailer A23,631
Mailer B16,597
Mailer C14,535
Mailer D4,581
All Other Mailers23,851
Container Errors by Mailer (current week)
Mailer A340,289
Mailer B4,347
All Other Mailers34,527
Handling Unit Errors by Mailer(current week)
Mailer A 63,832,662
Mailer B 4,946,471
All Other Mailers 18,891,137
Piece Errors by Mailer(current week)
ORT Container Association Evaluation
69 73 73 81
48 53 56 625
55
5
29 28 21 25
51.7% 50.6%54.2%52.7%
0
30
60
90
120
150
180
210
3 weeksending 4/2
3 weeksending 4/9
3 weeksending 4/16
3 weeksending 4/23
Coun
t of M
aile
rs w
ith C
onta
iner
s req
uirin
g Ap
poin
tmen
t Ass
ocia
tion
0%
10%
20%
30%
40%
50%
60%Mailers with all jobs above90% threshold
Mailers with some jobs above90% threshold (error codes101, 102)
Mailers with no jobs above90% threshold but somecontainer association (errorcodes 101, 102)
Mailers with no containerassociation (error codes 103,104)
Overall Performance (totalcontainers associated vs.containers expecting FASTappointments across all jobs)
1010101010
Other Top Mailer Compliance Findings
Container / FAST Appointment Association 54.2% for trailing 3 weeks Challenges: Third party logistics, small/new/local mailers Top performers: Brown Printing Company – Greenville (98.5%), Dingley Press (96.4%), Quad Graphics – Martinsburg (93.2%), Quad
Graphics – Sussex (91.5%)
Note: This association evaluation includes containers only (orphan handling units are not included).
Full Service Compliance Issues
Full Service Containers not associated with Appointments
Invalid Mail Owner/Mail Preparer Identification
Errors in Customer Service Agreements (CSA)
Invalid Mailer ID
Invalid Service Type Identifier
Non-Unique Mailpiece, Handling Unit, Container barcodes
PostalOne! Release 25 (Nov. 7, 2010)
PostalOne! Release 25 (Nov. 7, 2010)
Full Service Discount Assessment
SA
SP
SA
SP
PO
!P
O!
Mai
ler(
s)M
aile
r(s)
No
Yes
Full-Service Desk Checks
Full-Service eDoc
Pass File Checks?
Generate Daily Error Summary Data for pieces assessed for discount loss
Postage Statement Finalization
Capture Piece, HU, Container Level Errors
eDoc Quality Reports
(available ~48 hours from eDoc
finalization)
eDoc File Checks
Calculate Piece Errors within a
Parent Container
Last Postage Statement and >45
from PS Mailing Date?
Yes
Generate Mailer Notification Email, PO! Dashboard Alert and PO! Mailer Report
Mailer NotificationEmail, PO!
Dashboard Alert and PO! Mailer
Report
Full Service eDOC Verification Process
• Mailer Submits eDOC• eDOC File Checks• Postage Statement Finalized• Full Service eDOC checks
• Barcode Uniqueness• Mailer IDs, Service Type, By/For• FAST/CSA
• Results in MicroStrategy reports• Provide FS Assessment Report• Notify Mailer via email & PO!
Dashboard• Allow payment or reconciliation• Track error reports and payments
Provide access for mailer to monitor Full Service errors Reports available in MicroStrategy Mail Quality reports, generally,
within 48 hours after statement(s) finalized Errors updated with the results from finalized statement(s) for a job. As appointments are scheduled in FAST, the SASP system will
reevaluate missing appointments and update Mail Quality reports
Full Service eDOC Verification Process
PostalOne! Release 25 (Nov. 7, 2010)
Retrieve eDoc verification results Calculate loss of discount/additional postage
– 45 days from the Mailing Date of last Finalized Postage Statement Send eMail notification to eDoc submitter CRID Display notification to users linked to submitter CRID users Provide Full Service Assessment report Track payment or request for reconciliation through status codes
– Unpaid, Pending Reconciliation Review, Reviewed – Payment required
– Overdue, Closed, Paid Detailed Error via MicroStrategy Reports
Full Service eDOC Verification Process
PostalOne! Release 25 (Nov. 7, 2010)
Mailers search and address Full Service Assessment based on eDoc Submitter CRID
PO! dashboard presents Full Service Assessment Report Allows for the following functionality
– Payment of Full Service Discount Assessments• Select Permit to pay additional postage
– Request reconciliation– Provide contact information
Full Service eDOC Verification Process
PostalOne! Release 25 (Nov. 7, 2010)
Mailer: Responsible for resolving discount assessment– Review Assessment charges– Pay or Request Reconciliation for charges
Remediation Team/Help Desk: Responsible for review of reconciliation requests– Review Reconciliation request– Notify mailer of review results – Require full payment– Adjust payment amount
Acceptance Unit: Notified of unpaid charges– Notices mailer of unpaid charges
PostalOne! Release 25 (Nov. 7, 2010)
Full Service eDOC Verification Process
Full Service eDoc Verification Errors
PostalOne! Release 25 (Nov. 7, 2010)
Verification eDoc record level
Mailer ID Container Barcode
Tray Barcode
Piece Barcode
Piece Range Barcode
Service Type ID Piece Barcode
By/For Piece
Piece Range
FAST Appointment HU or Container
FAST CSA HU or Container
Unique Container Barcode Container Barcode
Unique Tray Barcode Tray Barcode
Unique Piece Piece Barcode
Unique Piece Range Piece Range Barcode
Mailer ID: Mailer ID parsed from barcode in eDoc is a valid Mailer ID
Service Type ID: Service Type ID parsed from barcode in eDoc is valid for Mail Class and indicates Full-Service
By/For: Mail Owner and Mail Preparer in the eDoc by MID, CRID is valid
FAST Appointment: Appointment ID provided in the eDoc is a valid. Full Service containers associated with appointments
Unique Barcodes: Barcode in eDoc is unique within and across a single eDoc submitter in a 45 day period based on the Postage Statement Mailing Date
CSA: eDoc contains all required elements for the CSA
Full Service MicroStrategy Reports
Full Service eDOC Feedback
Microstrategy Reports available today to evaluate eDOC Full Service
Improvements in May 23 Release More Information in Errors
Further Improvements in the November 7 Release
USPS proactively contacting mailers to resolve issues
The current FS Quality reports gives mailers aggregate & detail views for Full Service eDOC verifications
Report prompts allow the user to filter the error reports for particular error types
The Error Verification report illustrates aggregate counts by each error type
Full Service MicroStrategy Reports
The current FS Quality reports gives mailers detailed views of each of the Full Service verifications
The detailed report provides data to
research and identify source of error.
For By/For errors the report supplies the Mail Preparer
and Mail Owner
For Appointment Verification errors the report supplies the
Appointment ID at Container/Handling Unit level
For Mailer ID and Service Type errors the report supplies the IM
barcode
For Unique Barcode errors the report supplies
the IM barcode
For CSA errors the report supplies the CSA ID
Full Service MicroStrategy Reports
USPS Proactively Contacting Customers
Several customers contacted since 4/14 Top issues discussed:
– FAST appointment verification– Mail/Owner preparer– Non-unique Intelligent Mail barcodes
Postal Service and Mailers making adjustments/ Fixing Issues
We’re working with our Customers
It CAN be done…
Identified a customer having the most container association errors in the Feb timeframe. Running approximately 5000 containers every three weeks with 0 container association compliance, USPS contacted customer and helped them work through issues. 5 weeks later, after implementing their process for container association, they were measuring at above 90% performance. Their current score is 95.9% for the trailing 3 weeks (5177 containers associated out of 5,398).
Compliance Results
Upcoming PostalOne!/SASP Releases
May 23, 2010– Full Service PostalWizard mailpiece limited to 10,000 pieces– Expanded Error Descriptions for MicroStrategy Reports– Address Anomalies
November 7, 2010– Full Service eDOC Verification– Full Service ACS non-compliance– Enhanced MicroStrategy Reports– Address Anomalies
Upcoming Releases
24
Full Service Pieces with addresses not updated per feedback– Periodicals provided at no charge up to 60 days from first notice– Standard Mail and BPM flats provided at no charge up to 95 days – Charges apply after no-charge delivery period determined by
multiple notices to same Delivery Point by a Mail Owner
Non-Compliant Full Service Pieces– Unable to associate ACS records to an eDOC– Attempt to associate ACS records with a Full Service STID to an
eDOC– Use MID in barcode to determine data recipient CRID– Fulfill Full Service ACS through PostalOne! and Mail.XML.
PostalOne! Release 25 (Nov. 7, 2010)
Full Service ACS non-compliance
25
Mail Owners are determined based on CRID from the eDoc or the MID from IMb.
Depending on the balance, Mailers will receive an invoice from ACS.– An invoice and statement will be mailed monthly if the balance is more
than $50 on the 24th.– An invoice and statement will be mailed March 24th and October 24th of
each year if the cumulative balance is less than $50.– Invoices will be mailed to the address for relevant CRID
Payment must be submitted with a copy of the invoice within 30 days of invoice date
PostalOne! will suspend delinquent Mail Owner’s Full-Service ACS Feedback
.
PostalOne! Release 25 (Nov. 7, 2010)
Full Service ACS non-compliance
FAST / Customer Supplier Agreements (CSAs)
FAST Release 14.2.0 (May 23, 2010)
FAST online Origin Entry and drop ship users will have:
Ability to associate stand-alone content and add contents to appointment shells created online in addition to via Web Services
Improved ability to update and cancel information related to recurring appointments.
Changes to the FAST CSA Module:
For Standard Mail, Bound Printed Matter, and Periodicals, the CSAs have been simplified by setting the Processing Code to “Mixed Surface” for all processing categories and all ZIPs
Support Pallets preparation per DMM/Labeling List pallet makeup requirements
Communications
Communications
Advisory Updates Release Notes Guides and Specification Updates
A Guide to Intelligent Mail for Letters and Flats A Guide to Customer Supplier Agreements User Access to Electronic Mailing Information and Reports Test Environment for Mailers: Checklist and Troubleshooting Postal Service Mail.dat Specifications Postal Service Mail.XML Specifications
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