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Trek Bikes: pedaling past complex collaboration problems in the enterprise Steve NovoselacDirector of Digital TechnologyTrek Bicycle Corporation

SPC386

Introduction

About MeSteve NovoselacTrek Bicycle CorporationDirector of Digital Technology

http://blog.stevienova.com@scaleovenstovesteve_novoselac@trekbikes.com steve@stevienova.com

About TrekFounded: 1976Headquarters: Waterloo, WI26 Offices WorldwidePrivately Owned~1800 employees, ~1300 Information Workers

We build bikes! And software, and bike share, and more.

Enterprise Collaboration

Development

About The TeamBI Devs & DBA

Analysts & Specialists

@tlaqua

@jshanks1984

@jmsalvo @widba

@equerystrian

@phonetictalk

@inhifistereo

@asalvo @ckittel

@cferdig

@jasondovedotme

Agenda• Where we were• Where we are• Where we are going• Headwinds/Tailwinds

• We have many, many integrations, projects and things we are doing, the following is some, but not all…

Where we were

Architecture

SQL Server Reporting Services (native mode)

SharePoint 2010 Enterprise on-premises

WFETier

(Virtual)

AppTier

(Physical)

DBTier

(Physical)

SharePoint 2007 Enterprise on-premises

WFE/AppTier

(Physical)

DBTier

(Physical)

SP2007 AND SP2010 SP2007 used for projects SP2010 used for Intranet Neither were used much or given much thought initially

BI, Yammer, LOBs were not integrated Little to no governance Hobby/Toy

It All Started With SharePoint

SharePoint as the “Intranet”Trekbikes.com Intranet

Hired SharePoint admin Put governance in place Re-architect our infrastructure for SharePoint Combine and simplify environments

Started building business process in to SharePoint IT and Finance were the first

SharePoint Administration

Simplify forms

YammerBefore MSFT: 2008-2012

How we started Limited usage outside of IT Seen as a toy at best …or as a nuisance at worst… Need to find a way to make posts auto-post

to Yammer from SharePoint

Yammer

Ground GameIT Outages

SAN, Email Outage->Yammer

Finance

BI Monitor – Yammerfall feedfall and Reports

Post2Yammer

http://www.inhifistereo.com/2012/08/24/auto-post-to-yammer-from-sharepoint/

Post2Yammer

Business Intelligence

Pre-SharePoint BI Story Older BI, SQL 2000, then 2005-2008 OLAP/SSRS/Pivots, and then into

2012

With SharePoint – First Integrated SSRS Within one week saw a 30% uptick in usage - and not just for BI pieces Departments and users started asking "what else can SharePoint do for

me“

Goal: Make SharePoint the one-stop shop for documents, business process, and BI

BI Backstory

PerformancePoint, Power Pivot, Power View, and Integrated SSRS

Making SharePoint data valuable outside of SharePoint http://timlaqua.com/2012/07/consuming-sharepoint-lists-via-odata-with

-ssis/

Global Bike Challenge represents intersection of everything

BI Further Evolves

Making SharePoint data valuableSharePoint List List data merged with

cube

Bike Challenge

To The Cloud

Cloud in our Sights Move to the cloud

http://www.ascendrms.com Public SP2013 hosted on IaaS

Check out the Case Study http://www.windowsazure.com

/en-us/case-studies/

ascendrms.com – Before – PHP/Colo

ascendrms.com – After – Azure/IaaS (SP2103)

Where We Are

New ArchitectureSharePoint 2013 Enterprise on-premises

WFETier

(Virtual)

AppTier

(Physical)

DBTier

(Physical)

SQL Server Reporting Services (native mode)

Office 365

SharePoint 2013 upgrade for on-premises Take advantage of the better Search

Capabilities Better integration with Office 2013 - "It just

works" Office Web Apps

SharePoint 2013 – Let’s Roll

Warranty App

New Projects and Integrations KnowledgeLake

Initial modest goal to reduce paper consumption in Waterloo by 10-20%

CRM Online integration .aspx pages with data view

web parts iframed in CRM Changes can now be made on

the fly without having to worry about CRM publishing

CRM Integration – Data View Web Parts

Yammer usage on the rise.

First company to integrate and use Yammer and CRM in production

More groups starting to use Yammer Integration Services help proliferate

content External Network proliferation

Yammer usage grows

Integration Services

IFTTTFacebook: Yammer:

“ I really like how transparent conversations with our dealers can benefit others…“

Mark Hoggatt – General Manager, Ascend

“ People can easily track progress of important issues without needing to get overwhelmed with email.”

Brian Conger – Director of Operations, b-cycle

Ascend Customer Network

Office Mobile proliferation Ability to link multiple accounts is a game changer SharePoint 2013 On-premises, SharePoint Online, OneDrive for

Business, AND personal OneDrive all on your device! “Can get my docs anywhere”

Yammer and Office Online Finally have integration Helps solve the “what tool when/where to upload docs” questions

Office Mobile, Office Online

Internal Audit Team- first official OneDrive For Business and Office 365 user

LOVES the ability to share files with external partners without having to email things back and forth

Overall Personal storage growth has been massive

OneDrive For Business usage on the rise

Analytics and Admin Tools Better analytics through AvePoint DocAve Far better granularity than

what OOTB offers

Making Admin Management easier UPS sync report

http://blog.stevienova.com/2011/04/20/sharepoint-2010-track-user-profile-changes-over-time-using-merge/

PowerPivot refresh SSRS report

PowerShell

Professional Cyclists, team liaisons, and assistants all over the world

Cyclists have never really had an intranet - very intuitive and easy to use

Mobile, Windows, Mac, etc.

Office 365 for our New Race Team

"It just works“

“Quick and Easy”

“Fun and Flexible”

“Awesome”

Getting more value

Unification across Personal profile data, Search, and Lync Online make finding/reaching out to experts easier

Users really love presence in SharePoint Lync Online has simplified our ability to utilize

Lync to its fullest

Lync Online

Mobile Projects Engineering Testing Proto Lab Photos

Mobile proliferation within the business

Test Lab

MSDN subscriptions are ideal because of the monthly credits you get

Automate builds via PowerShell Can build, test, and destroy all in the same

day - perfect for testing CU's and custom solutions

Azure IaaS – Dev/Test

Where We Are Going

Office 365 It’s the future Pros:

Zero infrastructure management

Power BI

Challenges: Branding and URL issues Migrating OneDrive for

Business data from on-premises to the cloud

Power Map – Ride Data

Convert auto-posting console applications to use API rather than email

Integrate Help Desk ticketing system #helpdesk hashtag

Better usage analytics Write app that exports all Yammer data

Tighter Integrations with Yammer

Potentially use Office Web apps with other LOB systems/web apps Dexter (B2B) – embed feeds

Moving Corporate BI to Azure (SSRS) Possibly Power BI/Power Q&A for external

dealers Mobile apps are coming Custom CRM solution to post documents to

SharePoint

And more…

Headwinds and Tailwinds

Not every project was a success RAMP

Research arm was interested in a one-stop shop for all research materials, discussion, and BI

Used SharePoint to capture/catalog unstructured data and make it semi-structured

Auto-post content to Yammer on demand

Headwinds: Some Projects “Crashed”

Office 365 is awesome Not 100% there yet for us to move everything as fast as we want Branding “Legacy” BI On-Premises in SharePoint 2013 (SSRS)

Ubiquity across all devices with native experiences OneNote for Mac OneDrive for Business for Mac Chrome for Mac can present some challenges: Open with Explorer

Headwinds: Moving fast

Early adoption keeps you in the know Get current/Stay Current Experiment, Try, assume some failure, but

celebrate the “wins” Very high % of people using more tools

because of integrations... And more to come

Tailwinds

#SPC14

Enterprise Social

Relate

d Content

See you at the 2 Social booth & 3 Social tables at Asks the Experts WED @6:15!

Session Session Room Time

A responsive organization stays ahead of the competition SPC104 Delphino 4001 MON 2:00

Trek Bikes: pedaling past complex collaboration problems in the enterprise

SPC386 Delphino 4005 MON 2:00Microsoft's vision and roadmap for Enterprise Social SPC282 Delphino 4005 MON 3:45

Microsoft: Our Enterprise Social Journey SPC280 Lido 3001 MON 3:45Nationwide: Building a World-Renowned Intranet with SP 2013 & Yammer

SPC311 Murano 3204 TUE 9:00Real-world, best practices for making enterprise social successful SPC239 Delphino 4005 TUE 9:00Make your SharePoint portal social in 1-2-3! SCP378 Palazzo M, N TUE 9:00Overview of Yammer app development SPC332 Palazzo O, P TUE 9:00Yammer External Networks: Engaging Customers and Partners SPC248 Murano 3204 TUE 10:45Cargill: Real-world challenges and value in introducing enterprise social SPC295 Delphino 4001 TUE 10:45Integrating Yammer and SharePoint using .NET SPC380 Palazzo O, P TUE 1:45Work like a network: The power of Enterprise Social SPC112 Marcello 4401 TUE 3:15Best practices for breaking down organizational barriers using Yammer SPC264 Delphino 4005 TUE 3:15Overview of configuring Yammer SSO & Directory Sync SPC368 Titian 2201 TUE 3:15Successful team collaboration with Yammer & SharePoint SPC247 Delphino 4005 TUE 5:00Driving enterprise social from the bottom up SPC266 Delphino 4005 WED 9:00Developing socially connected apps with Yammer, SharePoint and OpenGraph SPC371 Palazzo O, P WED 9:00

Giving voice to frontline workers via enterprise social SPC263 Delphino 4005 WED 10:45Yammer mining - dig in and "listen" to what your big *social* data is saying

SPC3991 Murano 3204 WED 1:45How to become a Yammer Power User in 75 minutes SPC275 Delphino 4005 WED 5:00Knowledge Management with SharePoint and Yammer SPC246 Delphino 4005 THU 9:00Measuring Business Value with Yammer SPC392 Delphino 4005 THU 10:30

#WorkLikeANetwork

Microsoft Enterprise Social ResourcesSites, Blogs & Twitter

Enterprise Social Customer Success - Yammer Success Center – EnterpriseSocial.com - The Responsive Org

Admin & IT - Developers - Yammer App Directory - Office Store - Yammer Ignite Blogs: Yammer Office 365 Twitter: @Yammer @Office365

Research/Whitepaper Gartner: Magic Quadrant for Social Software in the Workplace - Evolution of the networked enterprise:

McKinsey Global Survey results - Yammer’s 2013 Business Value Survey Results - The Rise Of Enterprise Social Networks

Press How Red Robin Transformed Its Business With Yammer -

How Teach for America gets the most out of Yammer on a shoestring budget - HK firm creates idea melting pot for 4,000 employees - LexisNexis found that employees who use Yammer are way happier - Switching to Yammer let this company slash helpdesk calls and save $1.5 million a year - How Microsoft got its own employees to use Yammer

Videos Move Faster Together Transform the Way You Work with Yammer

#WorkLikeANetwork

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