enterprise social - sharepoint, office 365, lync, yammer

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ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial Microsoft Enterprise Social Presented by Concurrency, Inc. Leverage Technology for Real Change

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See how Microsoft Enterprise Social technologies transform the workplace with a comprehensive, integrated suite of social tools. Bring together social capabilities across networking, collaboration, email, unified communications, and business applications. For more information: www.concurrency.com

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Page 1: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Microsoft Enterprise SocialPresented by Concurrency, Inc.

Leverage Technology for Real Change

Page 2: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Introduction to ConcurrencyMicrosoft Gold Certified Systems Integrator• Serving Wisconsin, Illinois and Indiana since 1989, headquartered in

Brookfield, WI• Offering a full range of professional services focused on the Microsoft

Platform

Recent Awards:• 2012 Microsoft Content Management Partner of the Year• 2012 Microsoft Central Region Partner of the year• 2012 Microsoft Midwest Partner of the year• 2011 Microsoft Midwest Partner of the year• 2010 Microsoft Midwest Marketing Partner of the year

Follow us on Twitter: @ConcurrencyInc

Event hashtags: #CNCYevent + #eSocial

Page 3: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Business ProductivityBusiness Process

Management

Modern Applications

Customer Relationship Management

Project Management &

BusinessAnalysis

Content Integration

Social Collaboratio

n

Business Intelligence

Infrastructure

Roadmap

IT Service Management, Process & Automation

Modern Datacenter & Identity

Modern Devices

People-Centric IT

Management and

Monitoring

Cloud Platform:

Communication & Voice

Cloud Platform:

Collaboration

Cloud Platform: CRM & Social

Infrastructure

Page 4: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Today’s Presenters

Bill BigusChief Architect

Matt SimsSolution Lead – Unified Communications

Peter HurthSr. Consultant – Social Collaboration

John AdaliSolution Lead – Dynamics CRM

Page 5: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Enterprise Social Strategy

Page 6: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Always on — Consumers use an average ofdevices every day

Millennials will make up

of the American workforce by 2025

Outside your business empowered customers have more information and want to connect in new ways

Enterprise Social

Inside your business employees want to harness information, connect, engage, and work together in new ways

Employees need to extend and connect networks across the firewall to partners and customers

72% of companies

are deploying at least one social software tool

20% of online

consumers expect a response within one hour via social media

>235 terabytesCompanies with >1000 employees average more data than the US Library of Congress

> 1.5B people around the globe have a social networking account

Business & Consumer

4

75%

Rise of the powerful consumer is driving business transformation

Page 7: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

• Collaborate across departments and geographies • Make company communication more transparent• Find expertise from all over the organization • Empower all employees to make decisions • Brainstorm new ideas with a broader audience • Manage projects more efficiently• Identify and recognize employee contributions• Share and track important information• Get products to market faster• Build a unified culture

Enterprise Social – Goal Alignment

Page 8: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2013

Objectives• Allow executives to better

connect with geographically dispersed employees

• Engage associates to better serve members

TacticsDeployed a custom Yammer-SharePoint integration called Spot as the hub of company communication and collaboration.

Results• Increased productivity• Flattened hierarchies • Exposure of hidden talent and

expertise• Improved customer service

“Yammer is the core of the ecosystem that lets us collaborate.”

- Greg Moran, SVP and CIO, Infrastructure & Operations, Nationwide

Breaking Down Silos with a Culture of Collaboration

Page 9: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Microsoft Unified Communications:A Social Experience

Page 10: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Lync 2013

• Lync is:• The cornerstone of Microsoft’s vision for

enterprise communications• A platform which provides instant messaging

& presence / conferencing / ‘WebEx’-style meetings and content sharing / PBX replacement services

• Secure (MTLS, SRTP)• Deeply integrated with Microsoft Office, esp.

Outlook• Extensible (Robust APIs – UCMA, UCWA)

Page 11: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

254mconnected users

~50

%of all Skype-to-Skype minutes include video

25%of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes

300b

nminutes of video and voice minutes

40m

concurrent users

TO BE THE GLOBAL

COMMUNICATIONS PROVIDER THAT

BILLIONS OF PEOPLE DEPEND ON

EVERY DAY

FOR SHARING EXPERIENCES.

Skype’s Mission:

Skype

Page 12: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Lync 2013 & Skype: Connecting People Federation• Lync• Yahoo!• Office 365• AOL• XMPP

IMEmail Voice & Video

Social Networking

Page 13: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Lync 2013: Connected Experiences• Lync 2013 (VPN-less Remote

Connectivity)• Lync Web App (HTML 5, JavaScript)• Lync 2013 Mobile• Video• Content Sharing• VoIP• Carrier (LTE, 3G) & WiFi• Platform Support – Windows Phone, iOS,

Android• Tablet Support

Page 14: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Demonstration

Lync and Skype Integration

Page 15: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

SharePoint 2013 &

Page 16: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

SharePoint 2013• SharePoint is:• Microsoft’s business productivity platform for content

management, collaboration, business intelligence, etc…• Available as a cloud service, part of Office 365, or as an

on-premise server

• SharePoint provides a more “formal” approach to collaboration, offering more structure and control• Lifecycle management• Enterprise search• Document controls• Much, much more…

Page 17: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

• Yammer is:• Focused on helping companies become more open and

connected• A private social network (which can be extended to

outside entities)

• Two flavors: Enterprise & Basic• Enterprise is included with most Office 365 “E” plans at no

additional charge

• What do you get with Enterprise?

Page 18: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Enterprise Adds:• Branding• Administrative interface, including user

management• Security – password policies, IP range

filtering, directory sync & SSO• Data export• Integration with SharePoint (Office 365) &

DCRM• Service status• Post to Yammer• Global admins

Page 19: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Today

Basic IntegrationWeb Parts

Open Graph

Tomorrow

Deeper ConnectionsDocuments

FeedsIdentity

Future

Connected ExperiencesNew experiences that

combine social, collab, email, instant messaging,

voice, and video

& SharePoint Roadmap

Page 20: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Demonstration

Yammer Integration with SharePoint 2013

Page 21: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

• Yammer Plans & Pricing• about.yammer.com/pricing/

• Why Yammer Enterprise (PDF)• bit.ly/1d4D05G

• Start Your Social Journey• about.yammer.com/social-journey/

Yammer References

Page 22: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Dynamics CRM 2013 &

Page 23: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Dynamics CRM 2013• CRM is:• Microsoft’s platform for organizing, automating, and

coordinating business processes that promote customer satisfaction and loyalty in the sales, marketing and customer service fields

• Customer Relationship Management• Available as a cloud service, part of Office 365, or as an

on-premise server

• CRM provides a unified platform for your customer data• Intuitive user interface to deliver amazing customer

experience• Configure once, use anywhere• Full mobile support

Page 24: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Demonstration

Yammer Integration with Dynamics CRM 2013

Page 25: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

• Dynamics CRM 2013• http://

www.microsoft.com/en-us/dynamics/crm.aspx

• Microsoft Dynamics CRM Team Blog• http://blogs.msdn.com/b/crm/

References

Page 26: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014

Four Factors for a Successful Social Journey

Clarity of Vision

Sponsorship & Participation Integration

Community Management

Your organization can explain how Enterprise Social helps them do their job better.

Executives and key contributors are committed to driving adoption and show it by participating.

The right sources of business data are connected to your Enterprise Social solution.

A proactive, analytics-based approach is applied to driving value.

Page 27: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Next Steps• Create or Update Enterprise Social Strategy• Select Goals to align to Enterprise Social

Strategy• Map Enterprise Social Goals to Measured Value• Develop a Business Case for Enterprise Social• Determine Actions to Achieve Enterprise Social

Goals• Measure Progress on Enterprise Social Goals• Evaluate, Adapt, Iterate (Learn)

Page 28: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Questions?

Bill BigusChief Architect

Matt SimsSolution Lead– Unified Communications

Peter HurthSr. Consultant – Social Collaboration

John AdaliSolution Lead – Dynamics CRM

Page 29: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

SurveyFREE Enterprise Social Assessment: Review your enterprise social strategy to help achieve business goals and results. Discuss how to better leverage your Microsoft investments in Office 365, SharePoint, Lync, Yammer, and Dynamics CRM 2013 by using the social capabilities within these products.

Business Case for Social: Create or update the business case for Enterprise Social Collaboration for your organization. Includes documenting and presenting the benefits, investment options and organizational changes needed to utilize social to achieve business results and meet your organization’s goals.

Business Productivity Learning Session: Conduct a review session with one or more of your key business areas to see the latest Microsoft Platform capabilities found in Office 365, SharePoint, Lync, Yammer and Dynamics CRM. The session includes discussions with business areas on how these capabilities can be applied to improve operations, communication and collaboration.

Page 30: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

MEGA Mobility Contest

How to WinBriefly describe (100 words or less) your business case on how empowering users with Microsoft Enterprise Social technologies will improve productivity within your organization.

Email submissions by 1/24 to: [email protected]

Enter to win a Microsoft Surface Pro!

Page 31: Enterprise Social - SharePoint, Office 365, Lync, Yammer

ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial

Upcoming EventsWisconsin

Milwaukee - MadisonIllinois

Chicago – Downers Grove

Feb 13, 14 - Business Critical Automations (SharePoint, Lync,

Automation)

March 13, 14 - Modern Data Center Roadmap Planning * Topics are subject to change