how do you improve the customer experience?

16 tips to improve the customer experience

Tip # 1: Help customers design products.Tip # 2: Help customers choose products.Tip # 3: Help customers try new products or services.Tip # 4: Help customers order and pay products or services.Tip # 5: Help customers finance products or services.Tip # 6: Help customers transport products and/or people.Tip # 7: Help customers install products.Tip # 8: Help people use products.Tip # 9: Help customers save time using products.Tip # 10: Help customers lower risk of using products.Tip # 11: Help customers reduce costs.Tip # 12: Help customers have more joy using products.Tip # 13: Help users get more status.Tip # 14: Help customers earn money on their things.Tip # 15: Help people get things fixed.Tip # 16: Help people recycle things.

Tip # 1Help customers design products

How can you help customers design products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a more exciting way, and/or in a more interactive way?

Sourcehttp://99designs.com/

Example

ProductsThe company needs to make its products interactive.

Physical placesThe company needs to redesign its physical places for 2-way interactions.

PeopleThe company needs to train its people for co-creative dialogue.

Digital sitesThe company needs to open up the architecture of its digital sites to other processes and content that the company doesn't control.

4 tips to create an interactive experience

Sourcehttp://blogs.hbr.org/cs/2011/04/experience_co-creation.html

Active participation

Passive entertainment

Fu

ture

/ C

uri

osi

ty

Pas

t / N

ost

alg

ia

Participation onblogs about

business development

Participation on Wikipedia

Visit to museum

Tip # 2Help customers

choose products

How can you help customers choose products or services faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a more exciting way?

Sourcehttp://topten.ch/

Example

Tip # 3Help customers

try new products or services

How can you help customers try new products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?

Sourcehttp://www.inayo.ch/html/probestunde.html

Example

Sourcehttp://www.deindeal.ch/

Example

Tip # 4Help customers order and pay

products or services

How can you help customers order and pay products or services faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?

Example

Sourcehttps://www.paypal.com/

Tip # 5Help customers

finance products or services

How can you help customers finance products or services faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?

Sourceshttp://www.indiegogo.com/ http://www.kickstarter.com/

http://delicious.com/frankcalberg/crowdfunding

Tip # 6Help customers

transportproducts and/or people

How can you help customers transport products and/or themselves from a to b faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?

P2P carsharing

Sourceshttp://www.autonetzer.de/ http://www.buzzcar.com/ https://fr.cityzencar.com/ http://www.deways.com/https://www.drivy.com/http://www.livop.fr/https://www.nachbarschaftsauto.de/https://relayrides.com/ http://www.tamyca.de/http://www.unevoiturealouer.com/

https://delicious.com/frankcalberg/transport

Tip # 7Help customers install products

How can you help customers install products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?

Sources http://helpmateapp.com/http://www.renovero.ch/http://www.taskhire.ca/ https://www.taskrabbit.com/

Examples

https://delicious.com/frankcalberg/crowdsourcing

Tip # 8Help peopleuse products

How can you help customers use products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

Make scanning an experience for kids

Sourcehttp://youtu.be/16p9YRF0l-g, minute 8.

Tip # 9Help customers

save time using products

How can you help customers save time using products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

Lower football field so the ball does not run away

Tip # 10Help customers

lower risk of using products

How can you help customers lower risk of using products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

Tip # 11Help customers reduce costs

How can you help customers reduce costs of using products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

Sourcehttp://www.comparis.ch/

Sourcehttp://www.kelkoo.com/

Tip # 12Help customers have more joy using products

How can you help customers have more joy of using products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

SourcePink, Daniel: To sell is human: The surprising truth about moving others, location 1130. http://www.amazon.de/Sell-Human-Surprising-Influencing-ebook/dp/B00AO3K05S/

Tip # 13Help users

get more status

How can you help customers get more status faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

Khan Academy uses energy points

Tip # 14Help customersearn money on

their things

How can you help people earn money on their things faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

Sourceshttp://www.9flats.com/ https://www.airbnb.com/http://campinmygarden.com/ https://www.couchsurfing.org/https://roomorama.com/ http://www.wimdu.co.uk/

P2P accommodation

Tip # 15Help people

get things fixed

How can you help people get things fixed faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

So

urc

eht

tp:/

/ww

w.f

ixm

ystr

eet.

com

/rep

ort/

3245

32

Tip # 16Help people

recycle things

How can you help people recycle things faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?

Sourcehttp://www.flickr.com/photos/frankcalberg/4700472830/

Thank you very much in advance for any donation you choose to make to show your appreciation.

http://www.frankcalberg.com/payment