hillingdon grid for learning services to schools – 2010-2011
Post on 27-Jan-2016
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Hillingdon Grid for LearningServices to Schools – 2010-2011
A Filtered Internet Connection
IP Telephony
Remote Backup
SIMS SupportAssistance With
Fronter
A Field Engineer service
HGfL Helpdesk
An ICT Refresh Programme
Assistance With Purchasing
Website Creation
A Spam Free E-Mail Service
HGfL
HGfL offers many services that help to you meet your ICT needs. Many of these services are essential, but many people do not actually see them.
How many of these services do you actually see?
Continuing from last year..
HGfL carried out an online survey, asking schools to comment on the service they received during 2009 to 2010.
As a result of this survey HGfL have retained the Service Level Agreement offerings, namely Core, On-site & IP Telephony.
Core On-Site IPT
HGfL’s Core Service Broadband Service Email Anti-Virus Video Conferencing Cache Paq cover
Telephone support
Helpdesk Access
Remote Support
Remote Access
Web Hosting
MIS Support (Including SIMS, FMS and training) Support for the London MLE - Fronter Local Area Network Support (including Wireless where applicable) Curriculum System rebuild (if applicable)
HGfL’s On-Site Service
On-Site maintenance Hardware support System support Network troubleshooting Email account assistance IT Inventory General guidance and support Representatives Helpdesk access
HGfL’s IP Telephony Service
Technical Support Extended warranty Installation Training Service Desk support
HGfL Service Level Pricing
We have continued to implement the reduction methods from 2009-2010 have been continued:
Special schools (50% discount) Small Primary schools and Nurseries (15% discount)
As a result of supplier pricing, plus losing the council subsidy,
HGfL’s prices will increase for 2010-2011 by:
4%
Price comparison
Main competitor pricing for average Primary
£34,642HGfL pricing for average Primary
£14,848
Price comparison
Main competitor pricing for average Secondary
£40,759HGfL pricing for average Secondary
£24,763
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