Hillingdon Grid for LearningServices to Schools – 2010-2011

A Filtered Internet Connection

IP Telephony

Remote Backup

SIMS SupportAssistance With

Fronter

A Field Engineer service

HGfL Helpdesk

An ICT Refresh Programme

Assistance With Purchasing

Website Creation

A Spam Free E-Mail Service

HGfL

HGfL offers many services that help to you meet your ICT needs. Many of these services are essential, but many people do not actually see them.

How many of these services do you actually see?

Continuing from last year..

HGfL carried out an online survey, asking schools to comment on the service they received during 2009 to 2010.

As a result of this survey HGfL have retained the Service Level Agreement offerings, namely Core, On-site & IP Telephony.

Core On-Site IPT

HGfL’s Core Service Broadband Service Email Anti-Virus Video Conferencing Cache Paq cover

Telephone support

Helpdesk Access

Remote Support

Remote Access

Web Hosting

MIS Support (Including SIMS, FMS and training) Support for the London MLE - Fronter Local Area Network Support (including Wireless where applicable) Curriculum System rebuild (if applicable)

HGfL’s On-Site Service

On-Site maintenance Hardware support System support Network troubleshooting Email account assistance IT Inventory General guidance and support Representatives Helpdesk access

HGfL’s IP Telephony Service

Technical Support Extended warranty Installation Training Service Desk support

HGfL Service Level Pricing

We have continued to implement the reduction methods from 2009-2010 have been continued:

Special schools (50% discount) Small Primary schools and Nurseries (15% discount)

As a result of supplier pricing, plus losing the council subsidy,

HGfL’s prices will increase for 2010-2011 by:

4%

Price comparison

Main competitor pricing for average Primary

£34,642HGfL pricing for average Primary

£14,848

Price comparison

Main competitor pricing for average Secondary

£40,759HGfL pricing for average Secondary

£24,763