high performance teams: the 4 kpis of success
Post on 16-Jul-2015
205 Views
Preview:
TRANSCRIPT
HIGH PERFORMANCE TEAMS: The 4 KPIs of Success
To look at:
• Savings and benefits of High Performance Teams- Reducing risk and increasing productivity
• 4 KPIs of success and your ROI- Your scorecard and next steps
• How we work with you- A 3 phase approach
• Case study and getting started- High Performance Teams Program in action
Let’s take a moment
Is your organisation is merely surviving instead of thriving?
Businesses face many challenges just to SURVIVE:
• Increased competition• decreased margins • Increased red tape
A high performance workforce is the key to THRIVE:• Innovation and savings• Create new products• Find new customers
What are High Performance Teams?
High achievement
(RESULTS)
High engagement (SUPPORT)
High performing
teams
High Performance Teams: Amazing results
are highly engaged, perform at theirbest and achieve amazing results.
High performing teams
Low performance teamsare disengaged and have much lower performance.
High Performance Teams: Benefits and savings
SAVINGS:• Reduced sick leave and absenteeism• Fewer injuries and compensation claims• Lower turnover and improved retention• Lower conflict and customer complaints
BENEFITS:• Higher quality production hours
(worth at least twice the average hourly rate [OECD])
• Higher resiliency and lower Distress(30% of your workforce may have clinical levels of stress at any given time)
• Higher customer satisfaction and new business referrals
What do high performance teams look like?
4 Success Indicators
High Performance Teams
The 4 KPIs of success
High Achievement
KPI 1. They have a common vision and clear actionsKPI 2. There is clear accountability and performance reporting
systems
High Engagement
KPI 3. They leverage diversity and lead by exampleKPI 4. They support each other’s work/life goals
KPI 1: They have a common vision and clear actions
“Vision without action is just a dream.
Action without vision just passes the time.
Vision with action can change the world.”
Joel Barker
Question:How do you know your team is aligned around vision andaction?
Things you can do: • 1 to 5 year strategy maps
• 30, 60, 90 day action plans
• Quarterly vision and strategy sessions
• Team check-ins
KPI 1: They have a common vision and clear actions
KPI 2. There is clear accountability and performance reporting systems
“What gets measured gets managed.”
Peter Drucker
Question:Do you regularly measure and report the important performance metrics of your team?
Things you can do:• Clear accountability for action plans
• Effective team meetings
• Self governance system
• Regular pulse metrics on important KPIs.
KPI 2. There is clear accountability and performance reporting systems
KPI 3. They leverage diversity and lead by example
Diversity“…there are many parts, but one body. The eye cannot say to the hand, ‘I don’t need you!’ And the head cannot say to the feet, ‘I don’t need you!’” St Paul
Lead by example“Be the change you
wish to see in
others.” Ghandi
KPI 3. They leverage diversity and lead by example
Diversity
Question:
Is the diversity within your team an advantage or curse?
Things you can do:
• Team profiling
• Above and below the line
• Peer mentoring
Lead by example
Question:
Does your team lead by example or simply mirror the behaviour of others?
Things you can do:
• Training in communication skills
• Conflict management training
• Customer service charter
KPI 4. Awareness and support of individual work / life goals
“They who have a ‘why’ can endure any ‘how’.” Nietsche
KPI 4. Awareness and support of individual work / life goals
Question:Does your team understand and support each others work / life goals?
Things you can do:• Lifeline presentations
• Work / life strategy plans
• Peer mentoring and support
• Communication starters in every meeting
Your workforce’s current performance
No performance
Low performance
Moderate performance
High performance
KPI 1 ☐ ☐ ☐ ☐
KPI 2 ☐ ☐ ☐ ☐
KPI 3 ☐ ☐ ☐ ☐
KPI 4 ☐ ☐ ☐ ☐
What would your ROI be? www.workforcesupportsystems.com
The 4 KPIs of success
How the program works
STAGE 1: Establish solid foundations
• Establish baseline ratings against the 4 KPIs.
• Develop forward strategy for High Performance Teams.
STAGE 2: Drive for results
• Targeted interventions addressing the 4 KPIs.
• Intensive behavioural training, coaching, and performance score carding.
STAGE 3: Coach for sustainability
• Follow-up coaching and team development sessions.
• Ongoing monitoring of strategy map and action plan with performance reporting metrics.
Does it really work? Let’s look at the data
Rating %
High Performance Teams trends: Six months
Response Rate %
Engagement trends
• Job Demands improved 20 to an average of 87.75% in 6 months,suggesting an improved ability to proactively manage workload.
• Job Satisfaction improved by 11% to an average of 80.5%.
• Co-worker Support had stabilised at 78%.
• Manager Support had stabilised at 76.5% despite numerous challengesover the 6-month period.
• Staff Engagement increased by 26% to an average of 61%, which issignificantly above expected industry levels (15-30%).
TOTAL BENEFIT = $254,951.50 (six month ROI)
High Performance Teams: Six month results
Unlock the savings and benefits of
High Performing Teams
Contact UsP: +61 7 3007 5222
E: info@qeli.qld.edu.auW: www.qeli.qld.edu.au
Contact us now: We’re here to help
top related