ernest morales resume 2016
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Ernest Louie P. Morales35 Montilla St., Pitong Daan Village, BF Homes
Parañaque City, 1700Contact Nos: 807-9601/0917-809-4250
E-mail: loi_morales@yahoo.com
PERSONAL DATA
Birthdate: July 29, 1988Civil Status: SIngleCitizenship: FilipinoReligion: Roman Catholic
EDUCATION:
2005-2009 University of Santo Tomas
España, Manila
Bachelor of Science in Nursing
2001-2005 Manresa SchoolBF Homes
Parañaque City
High School Level
1994-2001 Manresa SchoolBF Homes
Parañaque City
Elementary Level
WORK EXPERIENCE
2009 to Present Teleperformance Philippines
Sales – Supervisor (Hotels.com/EAN)
May 2013 to March 2015 Teleperformance Philippines
Assistant Call Center Manager (ACCM/OM) –
Hotels.com/EAN
March 2015 to Present Teleperformance Philippines
Call Center Manager/Senior Manager - Hotels.com/EAN (Expedia
Affiliate Network) Sales and Service
AWARDS AND ACHIEVEMENTS
Consistent Outstanding Student (Manresa School Graduated 5th Honorable Mention (4th year High School) Best in English (4th year High School) Best in Music (4th year High School) Best English Communicator (4th year High School) Special Award in Liturgical Music (4th year High School) Class President (4th Year High School) Delegate – Impromptu Speaking Competition
AWARDS AND ACHIEVEMENTS (Work-Related from Agent Level to Present)
Consistently included in top 10 agents in Hotels.com Floorwalker (Nesting Supervisor) – Wave 31, Wave 39, Wave 41 (Hotels.com) Consistent High Remarks on QA Consistently Above Goal at Month-to-date Conversion Rate Consistent Number 1 Supervisor (December 2011 to October 2012) Balanced Performance Metrics Perfect Attendance Since Date Hired (Teleperformance Sucat) Has good knowledge of Business Related Information (Revenue, Billables, Etc.) Handles 6 Lines of Businesses for Current Partner Has handled peak FTE of 700 with multiple lines of businesses both Sales and Customer Service Able to motivate and build character in team members Acts as Client Services Manager and Liaison as well as Directly Manages Operations and Financial Performance of the LOB Instrumental in growth and acquisition of other LOBs through performance and risk management
SKILLS
Has excellent command of the English and Filipino Language Punctual and always on time Has exceptional communication and interpersonal skills Collaborates well with the other members of the team, support departments Works well under pressure and is knowledgeable of all aspects of the business – KPIs, Financials,
Client Services Has high comprehension and is a fast learner Can adapt to changes in situations and can perform well under pressure Is proactive end efficient in both short-term and long-term goals Is proficient in Microsoft Office (Word, Excel and Powerpoint) – Is well versed in constructing
Powerpoint presentations for Monthly Business Reviews, Quarterly Business Reviews Achieves balance in management through process orientation as well as employee engagement Handles diverse business entities – Sales, Customer Service, Voice and Non-Voice, Business to
Business Able to develop managers through performance management, performance development, career-
pathing and accountability Is diligent in daily, weekly and monthly tasks Strong and consistent in Follow-up and Closed-Loop Process
Is Excellent in Root Cause Analysis (RCA), SWOT Analysis and can execute SMART action plans and has basic training on Six Sigma
SEMINARS ATTENDED
24-Jul-08 Updates on Current Clinical Nursing Practice in the USA
University of Santo Tomas, España, Manila
30-Sep-08
Enhancing Competencies at the Threshold of Professional
Nursing Practice: A Seminar on Nursing Informatics and the
Legal Aspects of Documentation
University of Santo Tomas, España, Manila
2011Leadership through Values
Training/Supervisor’s Training/Root Cause Analysis
Teleperformance Mall of Asia
2012 Managing Team Performance (MTP) Teleperformance Mall of Asia
2012 Hotels.com/Expedia Cross Partner Forum – Delegate Teleperformance Mall of Asia
December 2012 to February 2013
Red Hat Representative – Launched Hotels.com in Teleperformance Lisbon
Portugal to Train Supervisors and Managers
Teleperformance Lisbon, Portugal
1-Aug-15 Attendee: Expedia Sales Cross-Partner Forum
Expedia Affiliate Network, Springfield, Missourri
1-Dec-15 Basic Six Sigma Training Teleperformance, Rockwell Center
1-Jan-16 Financials Training Teleperformance, EDSA
AFFILIATIONS
Red Cross Youth Council, Member (2007-present) Pax Romana Youth Council, Member (2007-present) Youth for Christ Member (2005) Class Auditor (2007) Philippine Nurses Association University of Santo Tomas College of Nursing Alumni
ADDITIONAL INFORMATION
Registered Professional Nurse
Member of two bands – Bassist and Rhythm Guitarist Skilled with Microsoft Office Interested in automobiles and sports (basketball, billiards)
Reference:
Edwin BiagtanSenior Business AnalystTeleperformance Philippines 09989707069
Mauro Pio SanchezVice President for Asia PacificAlorica Philippines 09175000233
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