Ernest Louie P. Morales35 Montilla St., Pitong Daan Village, BF Homes

Parañaque City, 1700Contact Nos: 807-9601/0917-809-4250

E-mail: loi_morales@yahoo.com

PERSONAL DATA

Birthdate: July 29, 1988Civil Status: SIngleCitizenship: FilipinoReligion: Roman Catholic

EDUCATION:

2005-2009 University of Santo Tomas

España, Manila

Bachelor of Science in Nursing

2001-2005 Manresa SchoolBF Homes

Parañaque City

High School Level

1994-2001 Manresa SchoolBF Homes

Parañaque City

Elementary Level

WORK EXPERIENCE

2009 to Present Teleperformance Philippines

Sales – Supervisor (Hotels.com/EAN)

May 2013 to March 2015 Teleperformance Philippines

Assistant Call Center Manager (ACCM/OM) –

Hotels.com/EAN

March 2015 to Present Teleperformance Philippines

Call Center Manager/Senior Manager - Hotels.com/EAN (Expedia

Affiliate Network) Sales and Service

AWARDS AND ACHIEVEMENTS

Consistent Outstanding Student (Manresa School Graduated 5th Honorable Mention (4th year High School) Best in English (4th year High School) Best in Music (4th year High School) Best English Communicator (4th year High School) Special Award in Liturgical Music (4th year High School) Class President (4th Year High School) Delegate – Impromptu Speaking Competition

AWARDS AND ACHIEVEMENTS (Work-Related from Agent Level to Present)

Consistently included in top 10 agents in Hotels.com Floorwalker (Nesting Supervisor) – Wave 31, Wave 39, Wave 41 (Hotels.com) Consistent High Remarks on QA Consistently Above Goal at Month-to-date Conversion Rate Consistent Number 1 Supervisor (December 2011 to October 2012) Balanced Performance Metrics Perfect Attendance Since Date Hired (Teleperformance Sucat) Has good knowledge of Business Related Information (Revenue, Billables, Etc.) Handles 6 Lines of Businesses for Current Partner Has handled peak FTE of 700 with multiple lines of businesses both Sales and Customer Service Able to motivate and build character in team members Acts as Client Services Manager and Liaison as well as Directly Manages Operations and Financial Performance of the LOB Instrumental in growth and acquisition of other LOBs through performance and risk management

SKILLS

Has excellent command of the English and Filipino Language Punctual and always on time Has exceptional communication and interpersonal skills Collaborates well with the other members of the team, support departments Works well under pressure and is knowledgeable of all aspects of the business – KPIs, Financials,

Client Services Has high comprehension and is a fast learner Can adapt to changes in situations and can perform well under pressure Is proactive end efficient in both short-term and long-term goals Is proficient in Microsoft Office (Word, Excel and Powerpoint) – Is well versed in constructing

Powerpoint presentations for Monthly Business Reviews, Quarterly Business Reviews Achieves balance in management through process orientation as well as employee engagement Handles diverse business entities – Sales, Customer Service, Voice and Non-Voice, Business to

Business Able to develop managers through performance management, performance development, career-

pathing and accountability Is diligent in daily, weekly and monthly tasks Strong and consistent in Follow-up and Closed-Loop Process

Is Excellent in Root Cause Analysis (RCA), SWOT Analysis and can execute SMART action plans and has basic training on Six Sigma

SEMINARS ATTENDED

24-Jul-08 Updates on Current Clinical Nursing Practice in the USA

University of Santo Tomas, España, Manila

30-Sep-08

Enhancing Competencies at the Threshold of Professional

Nursing Practice: A Seminar on Nursing Informatics and the

Legal Aspects of Documentation

University of Santo Tomas, España, Manila

2011Leadership through Values

Training/Supervisor’s Training/Root Cause Analysis

Teleperformance Mall of Asia

2012 Managing Team Performance (MTP) Teleperformance Mall of Asia

2012 Hotels.com/Expedia Cross Partner Forum – Delegate Teleperformance Mall of Asia

December 2012 to February 2013

Red Hat Representative – Launched Hotels.com in Teleperformance Lisbon

Portugal to Train Supervisors and Managers

Teleperformance Lisbon, Portugal

1-Aug-15 Attendee: Expedia Sales Cross-Partner Forum

Expedia Affiliate Network, Springfield, Missourri

1-Dec-15 Basic Six Sigma Training Teleperformance, Rockwell Center

1-Jan-16 Financials Training Teleperformance, EDSA

AFFILIATIONS

Red Cross Youth Council, Member (2007-present) Pax Romana Youth Council, Member (2007-present) Youth for Christ Member (2005) Class Auditor (2007) Philippine Nurses Association University of Santo Tomas College of Nursing Alumni

ADDITIONAL INFORMATION

Registered Professional Nurse

Member of two bands – Bassist and Rhythm Guitarist Skilled with Microsoft Office Interested in automobiles and sports (basketball, billiards)

Reference:

Edwin BiagtanSenior Business AnalystTeleperformance Philippines 09989707069

Mauro Pio SanchezVice President for Asia PacificAlorica Philippines 09175000233