document resume deprospo, ernest r.; and others title ... · document resume. ed 094 743 ir 000...

131
DOCUMENT RESUME ED 094 743 IR 000 941 AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public Library Service Study. A Report on Phases 1 and 2. Appendix. INSTITUTION Rutgers, The State Univ., New Brunswick, N.J. Bureau of Library and Information Science Research. SPONS AGENCY Bureau of Libraries and Educational Technology (DHEW/OE), Washington, D.C. PUB DATE 71 GRANT PEG-0-70-5236 NOTE 244p.; Appendix to ED 075 052; Some pages of this document may not reproduce clearly EDRS PRICE MF-$0.75 HC-$11.40 PLUS POSTAGE DESCh:PTORS Librarians; Library Circulation; Library Collections; Library Facilities; Library Reference Services; *Library Services; Library Surveys; *Program Effectiveness; *Public Libraries; Use Studies IDENTIFIERS *Library Statistics ABSTRACT An appendix to a study that attempts to measure the service capabilities of public libraries, either in relation tc the needs of their communities or to the standards adopted by the profession. (Author)

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Page 1: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

DOCUMENT RESUME

ED 094 743 IR 000 941

AUTHOR DeProspo, Ernest R.; And OthersTITLE Measurement of Effectiveness of Public Library

Service Study. A Report on Phases 1 and 2.Appendix.

INSTITUTION Rutgers, The State Univ., New Brunswick, N.J. Bureauof Library and Information Science Research.

SPONS AGENCY Bureau of Libraries and Educational Technology(DHEW/OE), Washington, D.C.

PUB DATE 71GRANT PEG-0-70-5236NOTE 244p.; Appendix to ED 075 052; Some pages of this

document may not reproduce clearly

EDRS PRICE MF-$0.75 HC-$11.40 PLUS POSTAGEDESCh:PTORS Librarians; Library Circulation; Library Collections;

Library Facilities; Library Reference Services;*Library Services; Library Surveys; *ProgramEffectiveness; *Public Libraries; Use Studies

IDENTIFIERS *Library Statistics

ABSTRACTAn appendix to a study that attempts to measure the

service capabilities of public libraries, either in relation tc theneeds of their communities or to the standards adopted by theprofession. (Author)

Page 2: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

LiF2::RIE3

P.L.A. 7.17'3'17:7!1172!T STIM

Na:7e of Library:

Library 11

4.14

- nE

4LT

.1F

OtJ

C.:7

Ok.

,t

3ize Cate-,ary

La-,

This docullent

was :)rocessedfor the F.P..(.;

Doculaent:1:e

uproction :7,ervice by

:This

the ERIC Cleariullouse at

St=info-d.

We a-u aware that see

pazes probably

Description o

lection

''ill not Lc. readable inmicrofiche or in

If0.0-CoPyi-'-1-cr0 .

However,

l.

f Col

this is the best available

copy, and we feel that the document should not

A..

'7?" ProDaDility SamPle

be withheld from

interested readers on the basis of theseunreadable

i.:1,:.s alone

1..fl

Tfle puroe of the 3P;), probaility sample .1s to

1.tatermine the prohability of a user ol3taining

any

"7-tof:

o',Dl!she4 in the last five years.

The follewirv-. are Car results cor your library:

.....4

r--

CY"

CD

1.

Total Sanple (N=500)

CD

D. Probability of o..:nershie

b, ?robability of availability

Lii

c. Availability of boc%-.s oriel

Ault 3oo:s (:=447)

a. Probability of ownershio

D. Probability of availDbilitY

c. Availability of boa%;

5:

(':=53)

a. Pro)-!5ilitY of o:.ners-io

n.

wrot,obility or rvaill'ility

c.

or 1,03

B.

Periodic:I! 3alole

Your Li'lrary

All Phase

Libraries

t-leeian

Laro:e

Aedium

Small

Larze

.210

.337

.231

.122

.13.3:-.53C

.1

'.27'.

.133

.^C3

.11C-.414

.315

.C31

.727,

.CC.,

.5.:1-.111

.1E1

.405

.24C

.123

.125

.237

.174

.0C3

.121-.3!:q

.n11

.731

.7E3

.261

353-.72

.453

.453

.302-

.075

.521

.Z27

.:57

.717.

Lows '-..an-e

Meeium

Cmall

.130-.2:

./7:-.17C

.3Z:-.7,2

.7:4L-.174

.F53-.77.-

.145-.273

.07L-.

ine periodical orobability sompie Wa5 drawn to -loterminn t'-oavDilability or articles fistee

in ei:Clt common Inlexes.

The foll,-)win7 nr,. the results fnr vo%ir li-w-nry:

I.

Probability of ownership

.57.?.:

45n

.5/5

.12Z

..ji7!

.1 I5-.?U

.z55-.453

Z.

Proahility of nvaitaDility

575

.45';

.313

13-.259

.1tZ-.b:".;

0.3-.51:

"3.

Avai!aility of articles one-1

."':-

.'l/7

.05-C

.F.25-1.0:1

.2tl2-1.2f.:

..,:Z-1.C2

Er;

7r

C.

Title Availabiiity

Aole

title avaitaDility sample w:-,..,.

tnn sanole to

ypA too': o

yry:r n:n cetlection.

The ourPnse

C,CD

..<

Of tnis sa.nr,!,! is ta

l)-

1'lle to ,:ascri':.e yo.:r coll-ctinn

:-..;w,ni

:1-.;to lotormine toe nval:aoilitY

or tn?

ks that you ;!,:::-.1,7111y o;:o.

loe folio-n:17 nrn

t'1,,

r.-sulcs For

yo'r.::ornry:

,..<

C..)

1.

Total nvailahiiity (:=414)

.5',5

./5,:

e4::

.p'.:D-.Btri

.1332-..sB.2

.5tY-.B5:: c;

z.

Alult r:vailaillty ("=3"i!..)

-,il.

./4::

.r41

.15Y

...5:::

.n?..1--.7:g

(2)

5.

Jcvealie .-.vai

:1.1

;1 !

...Y

t':=

.f:+

)..*

.!.'.

i-i

.t.:4'4

.5:45-./4- p;

Page 3: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

I:.

Jun

A.

Description of Users

1. Sex

Your

11^rlr '

Me-!ium

5mall

Lar.:(!

74e::um

Male

1693

65.0

60.3

44.3

44.5

43.9-55.0

42.2-51.5

35.1-55.2

Female

731

30.1

33.2

52.4

54.5

39.1-53.3

45.1-55.2

44.5-52.2

No Response

95

3.0

3.2

2.3

1.6

2.2- 5.3

2.0- 5.5

1.3- 2.3

TOTAL

2421

100.0

2. Student-Nonstudent

Student

845

34.8

35.1

47.3

52.7

23.4-45.1

45.1-52.5

42.2-57.1

Uonstuient

1524

65.2

61.3

48.2

45.7

52.7-51.0

40.7-53.2

42.1-57.2

No Response

**

**

*3.0-11.0

1.3- 7.5

5.2- 7.2

TOTAL

2429

101.0

3. Grade Level of Students

Elementary (K-6)

143

16.9

2.8

75.1

31.3

3.6-21.4

20.1-35.5

13.3-45.1

Junior Hizh School (7-0)

155

13.3

14.2

19.0

11.7

2.4-25.5

12.2-22.7

13.2-22.9

High School (10-12)

303

37.6

34.9

'9.7

23.0

22.3-43.9

21.5-35.1

22.1-37.1

122

14.4

30.2

16.7

13.5

11.6-41.6

10.7-22.3

5.2-24.5

Graivate School

23

2.3

4.1

1.1

0.4

2.1-16.3

'-'..2- 2.4

-.7,-

No Response

93

11.9

5.7

5.3

C.3

3.7 -23.4

4.1- 1.:

^.1-12.2

TOTAL

845

100.0

4.

Occupation of Nonstudents

Professional

242

15.3

27.0

13.1

18.7

15.3-33.2

17.0-23.3

12.5-28.1

Other .ihite Collar

158

19.9

29.3

21.9

13.3

10.0-33.3

12.0-3C.2

14.7-25.2

Slue Collar

272

17.2

13.0

10.2

10.3

5.7-1/72

2.7-15.5

6.1-1E.7

Housewife/mother

Retired

81

188

5.1

11.9

7.7

22.5

32.2_

3.6

2.5-21.8

3%3-15.4

13.3-22.5

1.3-1".5

17.4-2 .3

1.3-13.5

Unemployed

37

3.6

:.)

1.7

1.3

1.7- 5.4

1.1- 2.3

0.5- 3.2

No Response

502

35.9

5.3

15.9

7.5-

0.5-36.3

4.5-21.1

0.4-20./

TOTAL

1520

100.0

3.

Time Entered

9:00-9:51

161

7.0

5.9

7.3

5.3

4.2- 2.6

0.1 -19.5

n.::- 7.3

10:00-10:59

155

5.4

7.3

el.1

5.5

6.4- 3..9

7.0-11.1

4.1- 7.7

11:00-11:59

115

7.7

3.3

,..

-G .I

6.0

5.8- 1.5

:L.4- 1.5

3.0- 1.1

12:00-12:59

232

1.5

11.5

1.3

5.9

7.5-15.3

5.7-13.4

2.2-11.2

1:00-1:53

129

7.4

10.4

7.4

8.9

5.5-12.5

6.3-13.0

4.5-15.1

2:00-2:59

172

7.1

3.5

10.3

5.8

6.8-10.8

6.6 -11.2

2.5-12.1

3:00-3:50

222

9.4

10.4

10.9

11.2

1.4-12.6

2.8-12.7

7.4-74.7

4:00-4:59

294

12.1

13.1

10.4

11.5

7.4-12.7

5.7-12.7

P.5-15.7

5:00 -5:53

244

11.0

8.5

5.5

5.1

7.1-11.0

3.3- 1.3

3.S- 1.2

6:00-6:51

207

8.5

1.5

5.3

10.1

2.7-

..5

3.7.-1',.';

5.Z-I5.2

7:00-7:5)

177

7.3

7.5

1.0

14.4

5.5-10.1

7.5-12.4

7.0-15.2

8:00-2:51

123

5.1

4.5

5.0

7.1

2.5- 5.8

2.5- 2.3

4.0- 2.1

No Response

51

2.4

...1

9.1

*0.0- 2.4

9.0- 0.3

9.;- 1.0

TOTAL

2420

100.9

C.

Satisfaction

Satisfied

1524

52.7

31.1

72.1

53.3-73.1

65.3-73.1

52.5-77.5

Partially Satisfied

-,-7.

272

11.2

16.2

15.9

8.3-20.3

15.2-21.1

13.1-22.7

Not Satisfie

131

5.7

7.1

2.0

5.7

5.7-25.3

3.1- 1.%.

5.0- 2.5

t:o Response

-

415

'0.4

4.2

5.5

3.0-26.4

3.2- 5.1

2.»- 5.2

TOTAL

2422

110.9

Page 4: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

H!.

Circulation

1.

In-Lihrary Circulation

Lihr=lry 11

In-Library circulation leals with the use o' nate-lls within t"e

lir-.ry by the patrons.

The collowin:; ta'Au cives a brea%inwn o' t"e

types o' materials une-f 1.1thIn your lihrar

anl the frequency with which they were use! -Iuring the

three days stu-iie!.

Your Lihrnry

111 Phase I'

Lihraries

Low-ig'.- Rance

elian ";

Type of Material

i*

Large

Mellun

Snail

Large

-'u1

Smdll

Circulatinc ,Ion-Fiction

321

7'%1

25.7

13.1

21.7

12.3-3c.2

1.-41.5 17.-%7

Periolicals

17?

11.1

1r.1

21.7

25.1

2.1-35.7

24.5-'4.5

10.5-71.5

General Fncyclopetias

34

1.P

2.4

4.3

11.3

P."- 7.7

2.2-

Neuspaeers

211

23.r

11.1

7!

4.3

5.5-25.0

1.5=11.4

7.7-2%5

Reference 3ooks

54

4.4

14.0

12.

10.0

4.4-25.6

3.4-51.2

4.7-15.1

crofiin

l':'

5.2

4.3

1.7

*.3- 1.5

0.3- 55

0.C- 1.

Circulating Fiction

11

7./

4.4

1.1

5.4

7. -15.7

:.2-2:.4

1.1-17.2

1ertical File

c7

4.

"1

1.7

4.7

0.-1.3

ecnrts

71

5.7

,..

*n.3

..,-- 5.7

1.2- -.5

'.- 2.:

other

51

4."

7.1

2.5

4.4

7.2-11.5

".2-13.4

3.5-11.5

i)T'L

1131

111.1

3.

Outs He the Library Circulation

0.itsi.IP the lihrary circulation -teals with

trliitional circulatinn fi-ures.

The followinc is a

hrea%!own of the circulation in

your library

thP thrle--'nys

47 of Items Circulate.".

of Users Circulating Sootcs

Averace

of !tens per User

Users Checkinc Out looks

1571

515

7.74

21.7";

375"

112

3.12

1314

616

3.25

53.)%

C.

Items Circulate-1 an-1 Returnel

"It''-is Circulatel and Returne.1" refers

to the types of items circulate'.

The followinc

is a

reak,lown or the items that your lihrary ciwculate-I

on the three 'lays sturlie&

Circulatel

3ooks

Periolicals

Rflcoris

Other

TOT-'L

aeturnei:

Ei00%s

Periolicals

Recoris

Other

TOT'\L

5n.;

57

).1

2'17

14.5

2117

111.1

711

71.1

11/

n

171

13.

1141

111.1

1371-1C054 1414-4252

515-3410

451-147

2:56-3.35

3.15-3.17

71.7-52.4

27.2-51.3

1113-2245

372- 7'11

2.15-'.1"

27.3-5C.2

14.2

13.1

21.2-74.0

04.5-11.P

72.5-13.7

1.1

1.0

0.0- 1.3

0.3- 3.3

'1.1- 5.2

5."

2.4

3.4

0.1- 7.0

n.4- 44

2.3- 3.7

1./

1.1

1.2-14.5

1.0- 2.3

1.7-21.9

15."

141

11.7

73.0-11.7

04.0-12.4

2.1

1.3

1.3- 1.5

r.j- C.3

7.1

1.6

2.7

5.3-13.J

1.2- 4.5

77

1.2

1.1

0.3-11.3

1.4- 5.2

73.5-17.1

1.1- 4.2

2.4- 45

1.C-71.4

Page 5: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

"Patterns of Reference Usage" deals with the data that your li'lrary collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

Library 11

A.

Reference Activity by Time of Day

Your

Library

%

All Phase II

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-1:59

33

7.3

6.7

4.2

3.1

5.5- 2.2

0.5- 9.3

0.5-11.3

10:00-10:59

41

7.9

8.3

1.7

4.8

7.1-19.5

5.5 -13.4

2.4-10.5

11:00-11:59

47

9.0

9.1

7.9

7.8

6.9-10.5

4.3- 3.9

4.3-11.2

12:00-12:59

42

8.0

9.1

7.3

3.9

6.6-11.6

5.3-12.4

3.1-11.3

1:00-1:51

52

1C.0

1.1

7.3

8.4

6.9-12.4

7.2-13.6

5.5-14.5

2:00-2:59

45

3.5

9.1

0.9

6.1

6.7-11.3

4.8-14.2

3.5-16.7

3:00-3:59

33

6.3

1.2

16.5

3.6

6.3-11.5

7.5-13.1

6.8-16.3

4:00-4:59

CI

15.5

10.2

12.4

10.8

3.5-15.5

2.1-13.2

2.3-1a.3

5:00-5:59

45

8.5

7.6

6.1

6.3

6.1- 8.5

1.1 -10.0

4.7-10.4

6:00-6:59

34

5.5

6.2

6.5

10.6

4.3- 7.6

3.7- 8.3

5.9-12.9

7:00-7:59

40

7.7

5.5

3.7

8.2

2.8- 2.5

4.5- 9.7

4.3-15.2

8:00-3:59

24

4.6

5.0

8.G

6.8

3.4- 6.9

3.3-12.6

5.2-12.2

TOTAL

522

100.0

B.

Type of Question

Source Related

256

41.1

36.3

34.2

46.8

29.2-50.4

31.3 - 72.2

19.6-23.2

Directional

266

50.1

61.2

65.8

53.2

42.5-70.3

27.8-69.7

9.3-80.4

TOTAL

522

100.0

C.

Source Related Questions

1.

Questionner

Student

38

34.4

22.9

45.5

44.5

15.'5-34.4

31.4-61.4

22.5-55.5

Uonstudent

153

51.7

76.1

51.6

51.5

50.5-82.3

33.3-53.5

35.5-71.4

Another Library

10

3.9

2.3

1.7

*-

0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

250

100.0

2.

Means in Person

191

77.7

53.5

81.5

10.0

39.2-77.7

75.6-11.1

51.4-95.1

3y Phone

57

22.3

46.5

13.5

16.1

22.3-50.8

3.9-27.4

4.2-38.5

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

256

100.0

3.

Searcher

Librarian

227

81.7

80.0

87.2

92.0

73.4-95.6

31.3-11.0

55.6 -100.9

User

24

9.4

3.5

8.5

5.7

0.4 -11.8

3.3-50.6

1.0-34.1

Both

51.1

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

**

0.4

0.0

0.0

C.0- 9.8

0.0- F.7

:.C-1::.3

TOTAL

256

10%0

4.

Disposition of Question

Answered

253

18.3

99.6

97.3

100.0

95.2-99.6

36.4-100.0

93.6-100.0

Referred

10.4

n.5

'1.5

C.0

0.0- 3.3

C.0- 3.1

0.0- 3.2

Not Answered

2P.3

0.7

C.5

2.0

0.3- 2.3

0.0- 3.2'

::.0- 3.2

TOTAL

25r:

Page 6: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Your Library

5.

Source Used to Answtr Questions

All Phase II

Libraries

Median It

Large

mediu

Small

Lo:.-High Range

Large

Library 11

Medium

Small

Reference 3ook

57

21.2

24.5

21.2

21.5

13.3-34.2

I4.3-32.a

12.3-31.8

Circulating Collection

41

15.4

13.4

39.4

27.3

4.5-46.6

10.6-4C.0

5.8-45.5

Card Catalog

51

11.1

17.3

11.1

11.8

12.4-21.1

5.7-29.0

9.0-47f.4

Index

32

12.5

9.1

6.5

5.3

3.0-13.3

2.5-11.7

2.7-:3. -

Telephone Book

13

5.1

5.1

9.4

0.0

0.6-10.4

3.0- %.2

C.1- 1.7

City Directory

71.7

3.2

9.5

0.0

0.3- 1.5

2.0-

.1

1.2- 2.:

Vertical File

21

7.8

5.8

1.1

-,.0

1.C- 7.3

1.1- 7.a

1.7- 2.7

Other

24

1.4

20.5

15.3

15.7

1.4-17.2

12.1-35.1

3.-35.2

TOTAL

256

100.0

VFacilities Usage

Facilities Usage deals with the use of enuipment an4 snecial facilities in

your library

by your patrons.

The figures below indicate t'e biabest incidence of

use n4 each of

the listed items during the three days that

you collected tt-is infnrmatinn as well as

the tine of day when this occured.

Your Library

All phase II

Libraries

Type of Item

Median

4Time

Large

Medium

Small

Low -High Range

Large

Medium

Small

Table Seating

39

5:39

25

57

4n

2-173

2-02

2 ..a18

Lounge Chairs 5 Couches

15

12:39

25

11

11

0-55

0-25

9-15

Photocopier

2Often

54

2.0-7

S-5

C-3

Meeting Room

38

2:30

16

77

51

1-211

0 -215

p-121

Microfilm Reader (Printer)

37:39

62

20-10

0-;

0 -14

Record Player

45 :31

42

20-3

/-'!

6-4

VI.

Public Service Personnel

Public service personnel are those employees of

the library that have contact with

the

users.

The following is a profile of these individuals in

your library.

A.

Median Age

31

33

48

145

-25-48

28-48

22 -53

B.

Average Length of Employment

in Your Library

11

77

76-11

5-10

3-13

C.

Average Hours per Week at.

Public Service

17

12

22

19

13-21

14-24

11-35

D.

Average Hours per week at

Other Duties

21

17

17

17

2 -23

13-24

11-25

Page 7: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

3AMA PhD

No Response

TOTAL

F.

Scheduling By Hour

(Average !

Your Library

29.5

14.3

733.3

11

52.4

**

II,

*

21

100.0

of People Assia.ned

All Phase 11

Libraries

Median

Large

Medium

Small

7.4

0.0

22.9

14.4

21.4

32.0

22.4

35.2

25.0

47.3

37.5

23.5

**

*

1.3

**

to Public Service)

Low-High Ran :y.

Large

it.edium

0.0-14.7

0.0-21.4

3.5-32.8

0.0-37.5

15.6-50.0

5.9-50.0

20.0-55.3

21.4-53.3

0.0- 3.5

0.0- 0.0

0.0- 3.8

0.0-11.7

Library 11

Small

0.0-33.3

11.1-75.0

11.1-27.3

0.C-77.3

0.0- C.0

9.0- 9.1

9:00-9:59

410

42

4-25

2-10

0-7

13:00-10:59

411

G3

3-31

3-10

2-7

11:00-11:59

411

G3

3-31

4-10

2-7

12:00-12:59

510

53

3-23

3-2

2-5

1:00-1:59

511

43

-3-27

3-9

3-r

2:00-2:51

512

54

.3-33

4-11

3-7

3:00-3:59

511

65

4-34

4-11

4-1

4:00-4:59

612

G4

4-31

4-10

4-1

5:00-5:59

514

44

3-25

2-2

3-5

6:00 -6:59

48

45

3-17

2-C

3-5

7:00-7:51

47

45

3-19

2 -5

3-5

8:00-8:59

47

35

3 -12

2-6

3-5

9:00-9:59

25

10

0-12

0-2

0-5

Page 8: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LlbRARILS PARTICIPATING IN THE P.L.A. MEASUREmbNI SlUOY

Name of Library:

Library 11

Size Category:

Large

I.

Description or collection

A.

"diJR" Probability Sample

The purpose of the BPR probability sampie was to dere-rinine the probability of a user obtaining any

book published in the last five years.

The roiloing are the results for your library:

1.

Total Sample (N=500)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

Z.

Adult Books (N=44/)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

3.

Juvenile Books (N=53)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

3.

Periodical SamPle (N=20)

Your Library

.43b

.514

./2u

All Phase II

Libraries

Low-High Range

Median

Large

Medium

Small

Large

Medium

Small

.56/

.1:b3

.z5U

.180

./zu

.135-.580

.1b0-.Z3b

.0/b-.1/b

.110-.414

.03U-.1T1

.04.-.1z4

.s95

.405

.Z4b

.125

.131-.893

.143-.26G

.0/5-.123

. 515

.15/

.174

.U35

.121-.343

.U74-.192

.S45-.123

.353

.611

.730

.561

.353-.729

.515-.267

.523 -.77::

.755

. 302

.409

.453

.230

.G32

.3!)2

.226

.GS8

.073

357

.750-

The periodical probability sample was drawn to determine the availability cf articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

2.

Probability of availability

3.

Availability of articles owned

C.

Title Availability Sample

.033 -.755

.013-.33G

.403-.340

.033-.472

.C1:::-.273

.311?-.7E1

.590-.803

.503-1.03

.550

.459

.325

.128

.175-.950

.255-.450

.139-.253

. 534

.4511

.313

.175

.153-.950

.128-.603

.022-.513

. 077

.077

.362

.275

.295-1.03

.622-1.00

.525-1.06

The title availability sample was the sample that you took of your own collection.

The purpose

of this sample was to be able to describe your collection as well as to determine the availability

of the books that you actually own.

The following are the results for your library:

1.

Total Availability (N=500)

2.

Adult Availability (N=453)

3.

Juvenile Availability

(N=37)

.712

.314

. 514

.756

.744

.335

.318

.646

.345

.732

.092

.048

.585-.249

.639-.88?

.522-.251

.634-.882

.560 -.E23

.505-.322

.338-.245

.4?4-.724

Page 9: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

3uilding Usage

A.

Description of Users

1. Sex

Your

Library.

All Phase

Lane

11

Libraries

Small

Low -High. Rar:e

Large

Library 12

Small

male

2245

61.0

60.3

44.8

44.5

43.0-65.0

42.2-51.5

36.1-53.2

Female

1354

30.3

32.2

52.4

54.5

30.1-53.3

45.1-55.3

44.3-22.2

No Response

33

2.2

3.2

2.2

2.6

2.2- 5.1

2.C- 5.5

0.9- 2.4

TOTAL

3532

110.0

2. Student-Nonstudent

Student

1632

44.3

1.5.1

47.3

52.7

22.4-45.1

45.1-52.5

42.5-57.1

'1onstudent

2050

55.7

61.2

42.2

45.7

52.7-21.0

41.7-54.3

42.9-57.2

No Response

**

**

*0.0-11.0

0.0- 7.5

0.0- 7.2

TOTAL

3532

100.0

3. Grade Level of Students

Elementary (K-G)

178

10.1

8.3

25.1

31.3

3.6-20.4

21.1-35.5

13.5-L2.1

Junior High School (7 -3)

240

14.7

14.2

11.0

19.7

2.4-25.5

12.2-22.7

13.7-22.1

High School (10-12)

717

43.1

34.1

29.7

23.0

22.3-43.9

21.5-35.1

24.1-37.1

College

3,5

21.3

30.2

16.7

13.5

11.6-41.5

10.7-20.9

0.2-24.5

Graduate School

40

2.5

4.1

1.1

0.4

2.1-16.3

0.2- 2.4

9.0- 3.4

No Response

102

6.2

G.7

6.6

G.3

-

3.7-20.4

4.1- 1.5

2.2 -12.2

TOTAL

1632

160.0

4.

Occupation of Nonstudents

.

Professional

555

27.0

27.0

18.1

18.7

15.3-33.2

17.0-23.3

12.E-22.1

Other White Collar

534

25.0

20.8

21.0

18.3

10.0-35.0

10.0-30.2

14.7-25.2

Blue Collar

222

13.7

13.0

10-8

10.3

5.7-17.2

3.7 -15.5.

_5.2-15.7

Housewlfe/mother

210

10.2

7.7

22.5

32.2

2.5-21.8

13.3-2'.,(1-5

17.4-43.3

Retired

176

8.6

'

9.0

1.8

5.6

5.3-15.4

1.3-10.5

1.E.-15.5

Une.nployel

67

3.7

3.0

1.7

1.3

0.7- 5.4

1.1- 2.3

5.0- 3.2

No .Response

232

11.3

5.3

15.0

7.6

0.5-35.9

.G -21.0

0.4-20.7

TOTAL

2056

130.0

8.

Time Entered

9:00-9:59

315

8.6

5.1

7.3

5.3

4.2- E.G

0.1-10.5

0.3- 7.3

10:00-10:59

245

5.7

7.3

9.9

5.5

6.4- 8.9

7.J-11.0

4.1- 7.7

11:31-11:50

310

3.4

2.3

3.7

0.0

5.3- 1.5

.4- n.S

3.r- 1.1

12:00 -12:53

352

1.6

11.5

1.1

:.0

7.5-15.3

5.7 -13.0

2.3-21.1

1:03-1:53

317

10.3

1n.%

7.

8.3

6.5-12.5

5.3-13.0

4.5-15.1

2:00-2:51

301

2.2

1.5

10.3

6.3

6.3-13.8

6.6-11.4

2.5-14.1

3:00-3:59

303

10.7

10.4

10.1

11.2

1.4-12.5

2.3-11.7

7.4-24.7

4:00 -4:53

351

0.5

11.1

10.4

11.5

7.4-17.7

5.7-12.7

t_5-15.0

5:00-5:59

253

7.1

2.,-;

G.S

6.3

7.1-19.0

3.3- 1.3

3.S- S.2.

5:00-5:51

302

3.1

6.5

5.3

10.1

4.7- 8.5

3.3-1r.1

5.9-15.2

7:91-7:51

325

7..2

7.5

1.1

14.4

5.5-11.0

7.5-14.4

7.0-1:.2

3:00-8:51

171

3.5

4.5

5.0

7.1

2.5- 5.2

2.5- 2.3

4.0- 8.1

!lo Response

**

1.1

0.1

*3.0- 2.4

3.0- 9.3

0.0- 1.0

TOTAL

3622

100.0

C.

Satisfaction

Satisfied

2477

57.3

6";.::

91.1

77.1

5F.5 -73.1

65 3 -;3.2

52.5-77.5

Partially Satisfied

757

21.2

1.2.3

10.2

16.9

3.3-20.6

-15.2-21.1

13.1-72.7

Not Satisfied

215

3.0

7.1

2.3

5.7

5.7-25.8

6.1- 1.4

5.0- 3.6

No Response

143

3.3

6.5

4.2

5.5

3.1-20.4

3.2- E.1

2.0- 0.3

TOTAL

3682

'100.0

.

Page 10: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

III.

Circulation

A.

in-Lihrary Circulation

in- Literary circulation de:Ils with the use of -nateriels wit'iin the library by t'e patrons.

The following tahle gives a hrea%io:m of tke tyP.!s of .nete-ials Asc1 wit"in your lihrary

al the frequency with whic:i they were use! 4ring the throe Llys studie1.

Type of Aaterial

Circulating Mon-Fiction

Periodicals

':eler31 'Encyclope1las

%e.:spa,:ers

.eference 3001:5

Circulating Fiction

Vertical File.

Records

Other

T1TAL

4.

gJtsi!e the Li "riry Circulation

Your Lihrery

:111;

743 721;

72;

111

31.7

1F1

2.4

".5

11.n

4.%

11.1

Al:

!!

Lihreries

fleIien ;

lar7e

LP)rz_r7 12

Lod-Hi.;

Large

.3 -ail

2f..1

21.7

17.5-3r..9

10.3-;7.5

11.7

27..1

1.1-31.7

!1/4.5-3%.:

:3.--:1.F

4.1

11.5

1.)- 7.7

2.7- "...3

.'

%.1

0.5-23.2

".5-1".'

12.4

4.4-23.:

3.4-,'.7

4.7

".?-1:.)

^.;-11.7

1.0-

-.F

"."- 2.r

?.r

4.4

3.2-17.S

^.7-13.4

1.3-11.5

Outsile the lihrary circulation 'icals wit" tregitinnil circulation fi7ures.

The followirrt i5 is a

:3reak1on of the circulation in your lihrory luring the e-ree

5tudied.

4 of Ite-ns Circulated

of Users Circulating Sooks

Piverage

e of 'terns per User

Users Checking Out Sootts

5511

751F

330"

1314

1371-1:034 1404-425'

1:333-:2245

147:1

13q5

111

516

503-3410

451-1147

322 -~7

3.P,1

7.11

3.12

3.73

2.55-3.01

3.11,"-3.6-7

7.117-3.30

1.11;

13.".:

47.r-!%

32.07;

21.7-52.4

21.2-F1.3

7-7.3-F".2

C.

Ite-ns Circulate'! and Returnel

"I tens Circulated and Returned" refers to the

types of ite's circulated.

The following

is a hreakdo of the iteis that your lihrory cl,culatel on the thr,.e "-.ys studied.

Circulate!

000Lts

Sec 3elo*

,In1

14.2

13.3

11.2-24.1

4.5-71.0

72.5-15.7

Periodicals

*.

'in

1.:1

0.3- n.3

':.2- ".3

7..1- 5.2

Recur :s

*5.'

2.4

3.4

0n-

2.3- 3.7

OCIer

*'7

"I1.n

1.1

1.7-147.5

4.0- ?.:

C.7-21.1

T170

*

leturnel:

:;oe'e.s

See 3^1,-,:*

"5."

..,...,..:

11./

73.0-11.7

°4.0-2c.4

73.5-1:.2

nerlo'icals

**

'

2.1

1.5

9.0- 1.6

1.0- 6.3

0.1- 4.8

Records

*7.3

1.5

2.7

5.3-13.0

1.2- 4.5

2.4- 4.5

Other

*7.7

1.2

1.1

0.3-16.3

0.4- 5.2

0.0-21.4

TOTAL

*

Data suhmitted inaccurate

Page 11: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

I.

Patterns of Reference Usage

"Patterns of Reference Usage" deals with the data that your library collect:2d on all

reference questions asked over the three day period studied.

The following are the

results for your library.

Library 12

A.

Reference Activity by Tine of Day

Your Library

All chase II

Libraries

!ledian

Large

Medium

Small

Low-Nigh Range

Large

Medium

Small

1:00-3:59

215

5.9

6.7

4.2

3.1

5.5- 2.2

0.5- 9.3

9.5-11.F

10:00-10:59

224

7.1

8.3

1.7

4.6

7.1-19.5

5.5-13.4

/.4-7C.

11:00-11:59

230

7.3

9.1

7.3

7.8

6.1-10.5

4.3- 3.0

4.3-11.2

12:00-12:59

303

1.5

9.3

7.3

3.3

5.5-11.5

5.3-12.4

3.1-11.2

1:00-1:59

292

9.3

9.3

7.1

3.4

6.9-22.4

7.2-13.6

5.5-14.5

2:00-2:59

279

3.9

9.1

9.3

6.1

5.7-11.3

4.2-14.2

3.5-15.7

3:00-3:59

310

9.9

9.2

10.5

S.5

5.5-11.5

7.5-13.1

S.C-1?.3

4:00-4:53

351

11.2

10.2

12.4

10.8

8.5-16.5

9.1-13.2

S.3-12.3

5:00-5:59

241

7.9

7.5

5.1

5.3

6.1- 3.6

1.1 -10.0

4.7-11.4

6:00-5:59

224

7.1

G.?

5.5

10.5

4.5- 7.5

3.7- 2.3

3.2 -12.9

7:00 -7:5.9

243

7.9

5.5

1.7

2.2

2.2- 3.5

4.5- 3.7

4.3-15.2

8:00 -3:59

215

6.9

5.0

8.G

6.6

3.4- 6.9

3.3-12.5

5.2-12.2

TOTAL

3140

100.0

3.

Type of Question

Source Related

118

-20.2

38.

34.2

45.2

29.2-50.4

51.3-72.2

19.S-10.2

Directional

22224

70.8

61.2

55.2

53.2

49.6-70.3

27.3-52.7

2.2-21.4

TOTAL

3140

100.0

C.

Source Related Questions

1.

Questionner

Student

228

24.8

22.9

45.5

44.5

15.5-34.4

39.4-51.4

23.6-53.5

Nonstudent

657

71.6

76.1

51.8

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

.33

3.5

2.3

1.7

0.0- 3.9

0.3- 3.3

0.0- 1.2

No Response

**

0.0-17.3

0.0- 2.0

0.0- 3.9

TOTAL

918

100.0

2.

Means In Person

445

42.5

53.5

81.5

80.0

39.2-77.7

76.6 -91.1

61.4 -95.8

8Y Phone

473

51.5

46.5

18.5

16.1

22.3-50.8

8.9-23.4

4.2-38.6

No Response

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

918

109.0

3.

Searcher

Librarian

814

88.7

83.9

87.2

92.0

73.4-95.6

39.3-91.0

55.6 -100.0

User

40.4

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

100

10.9

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

*0.4

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-10.5

TOTAL

S18

100.0

4.

Disposition of Question

Answered

908

98.9

93.6

97.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

70.8

0.6

0.5

P.O

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

30.3

0.7

9.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

918

100.0

Page 12: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source Used to Answer questions

Your Library

All

,-Thase

II

Libraries

meli=!n t

Large

!-!e,!iun

gall

Low-4igh Range

Large

Library .2

'4e7.1ium

Snail

Reference Soot(

211

1.1.1

.2'.5

21.2

70.2

13.3-34.2

n.3-32.2

12.3-31.3

Circulating Collection

125

13.6

13.4

30.4

27.3

4.5-'3.G

13.5-L0.0

1.3-4C.0

Card Catalog

114

21.1

17.3

12.1

11.3

12.4-21.1

r,.7-21.F.

Inex

lni

11.1

n.1

6.5

5.3

3.0 -13.3

2.5-11.7

2.7-11.1

Telephone :look

47

5.1

0.4

0.3

0.C-10.4

0.0- 4.2

-.1- 1.7

City Directory

34

3.7

1.2

0.5

0.0

0.3- 9.J

0.5- 3.1

2.C- :..

Vertical File

32

7.5

1.1

3.0

1.S- 7.0

1.1- 7.3

1.7- -.7

Other

174

11.0

20.5

16.3

15.7

2.4-17.2

15.1-35.1

3.2-33.2

TOTAL

113

100.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by Your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Your Library

All Phase II Libraries

Type of Item

.Median

Low-High Range

*Time

Large

9elium

Small

Large

:4elium

Small

Table Seating

55

3:31

ns

57

41

2-175

2 -'2

6-115

Lounge Chairs &

Couches

20

1:31

23

11

10

0-56

0 -25

2-15

Photocopier

59:30,f3:30

54

20-7

0 -5

0 -3

Meeting Room

87

1:31.%2:31

06

77

61

P-218

0-215

0-121

Microfil.4 Reader

(Printer)

511:30'12:30

52

20-10

0-3

0-4

Record Player

4Often

42

20-3

1-7

0-4

VI.

Public Service Personnel

PuSl7c service personnel arc those employees of the library that have contact with the

users.

The following is a profile of these individuals in your li7)rary.

A.

3.

Median Age

Average Length of Employment

33

33

48

45

-25-43

25-4S

22-53

in Your Library

11

77

76-11

5-10

3-13

C.

Average Hours per eek at

Public Service

21

13

22

19

13-21

14-24

11-35

D.

Average Hours per week at

Other Duties

13

17

17

I/

9-23

13-24

11-25

Page 13: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

Your Library

or

All Phase 11

Libraries

Median

Large

Medium

Small

Low -High Range

Large

Medium

Library 12

Small

High School

39.8

7.4

0.0

22.9

0.0 -14.7

0.-0-21.4

0.0-33.3

Some College

412.9

14.4

21.4

32.0

5.5 -32.8

0.0-37.5

11.1-75.0

BA

325.3

28.4

35.3

25.0

15.6-50.0

5.9-50.0

11.1-27.3

MA

15

48.4

47.3

37.5

23.6

20.0-55.3

21.4-53.8

0.9-77.E

PhD

**

**

*0.0- 3.5

0.0- 0.0

0.0- 0.0

No Response

13.1

1.3

**

0.0- 3.8

0.0-11.7

0.0- 0.1

TOTAL

31

100.0

F.

Scheduling By Hour

(Average

#of People Assigned

to Public Service)

9:00-9:59

810

42

4-26

2-10

0-7

10:00-10:59

911

63

3-31

3-10

2-7

11:00-11:59

311

63

3-31

4-10

2-7

12:00-12:51

710

53

3-23

3-2

2-5

1:00-1:59

511

43

3-27

3.-°

3-6

2:00-2:59

10

12

54

3-33

4-11

3-7

3:00-3:59

11

11

65

4-34

4-11

4-9

4:00-4:59

11

12

G4

4-31

4-10

4-9

5:00-5:59

11

14

44

3-26

2 -8

3-6

6:10-6:51

98

45

3-17

2-6

3-5

7:00-7:59

77

45

3-11

2-5

3-5

8:00-8:59

77

35

3-12

2-5

3-5

9:00-9:59

25

10

0-12

0-2

0-5

Page 14: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

P.E?0:T Tu LISRA:1E3 n=:.TIcIPAIP:c 11 Ti,..

;4E:.SURE:4ENT STUDY

a-le of Library:

Library 13

Size Category:

Large

I.

Description of Collection

A.

"3PR" Probability Sample

lhe Puroose of the 3PR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

Al: Phase II

Libraries

Median

Low-High Ran7.e

1.

total Sample (N=500)

Large

Medium

Small

Large

Medium

Small

a. Probability of ownership

.514

.3b/

.250

.122

.15b-.580

.169.256

b. Probability of availability

.254

.258

.160

.U80

.110-.414

.088-.292

.U44-.124

c. Availability of books owned

.809

.t9b

./20

.61,5

.551-.819

.55C-./:::1

.5/9-./5r.

2.

Adult Soaks (N=44/)

a. Probability of ownership

.340

.405

.246

.125

.181-.293

.143-.2

.0/6-.183

b. Probability of availability

.23/

.25/

.1/4

.063

.121-.549

.U74-.112

.U15-.128

c. Availability of Dooxs owned

.697

.b91

./30

.bbl

.355-.729

.516-.U.7

.b&C-.//4

S.

Juvenile looks (N=55)

a. Probability of ownership

.472

.455

.302

.u/5

.038-./55

.058-.472

.012-.2C3

b. Probability of avallabliity

.25u

.2b

.05/

.0197.5:b

c. Availability of books owned

.840

..b92

.1)$S

./50

.4U9-.640

.5J0-.C:j0

.50;3-1.3i;

3.

Periodical Sample (N=80)

The periodical probability sample was drawn

in eight common Indexes.

The following are

to determine the availability of articles listed

the results for your library:

I.

Probability of ownership

.45u

.450

.325

.188

.1/5-.950

.255-.450

.1U0-.zb5

2.

Probability of availability

.438

.450

.513

.175

.163-.950

.128-.600

.058-.513

3.

Availability of articles owned

.312

.97/

.962

.8/5

.895-1.00

.662-1.00

.625-1.00

.Title Availability Sample

The title availability sample was the sample that you took of your own collection.

The purpose

of this sample was to be able to describe your collection as well as to determine the availability

of the books that you actually own.

The following, are the results for your library:

1.

Total Availability (M=490)

2.

Adult availability (;4=330)

.849

.232

.75G

.31C

.744

.546

.732

.5S5-.849

.634-.882

.630-.839

.650-.879

.552-.85G

.605-.123

3.

Juvenile Availability (::=101)

.F.32

.646

.3EC-.346

.4,34-.724

.543-.74E

Page 15: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Builling Usage

A.

Description of Users

1. Sex Male

Female

No Response

TOTAL

2. Student-Nonstudent

Student

Nonstudent

No Response

TOTAL

3. Grade Level of Students

Elementary (K-1)

Junior High School (7-9)

High School (10-12)

College

Graduate School

No Response

TOTAL

4.

Occupation of Nonstudents

Professional

Other 4hite Collar

Blue Collar

Housewife/mother

Retired

Unemployed

No Response

TOTAL

3.

Time Entered

9:00-9:59

10:30-10:59

11:00 -11:59

12:00-12:53

1:00-1:59

2:30-2:51

3:20 -3:59

5:00-4:59

5:00-5:59

6:03-6:53

7:00-7:53

8:01-8:51

No Response

TOTAL

C.

Satisfaction

Satisfied

Partially Satisfied

Not Satisfied

o Response

TOTAL

Your

2283

1435

103

3?27

1135

2642 *

3827

7523

264

454 02

252

1135

557

928

17".:

25

15553

576

2642

251

253

311

569

373

333

334

352

271

234

260

13135

3321

.153

710

205

161

3327

LP,rary

51.7

37.5

2.3

100.0

31.0

69.0 *

100.0

6.3

2.4

22.3

33.2

7.3

20.4

100.0

24.9

35.1

6.7

3.5

5.0

2.0

21.3

100.0

6.6

7.0

8.3

14.6

9.9

6.8

10.0

2.2

7.3

5.1

6.3

4.)

0.1

110.0

31.3

18.6

7.7

4.3

100.1

All Phase It

Libraries

Median

r;

Larn'e

Medium

Small

60.3

54..7

44.5

33.2

52.4

54.5

3.2

2.2

1.5

35.1

47.3

52.7

50.3

43.2

45.7

**

*

8.3

25.1

31.3

14.2

12.5

19.7

34.9

29.7

28.0

31.2

15.7

13.5

4.1

1.9

0.4

6.7

5.5

6.3

27.0

13.1

13.7

29.8

21.9

13.3

13.0

10.3

10.9

7.7

22.5

32.2

1.0

9.8

5.5

3.0

1.7

1.3

6.3

15.1

7,5

6.1

7.3

5.3

7.3

9.9

5.5

3.3

3.7

6.0

11.5

0.3

5.0

10.5

7.4

3.9

2.5

10.3

s.8

10.4

10.1

11.2

10.1

10.4

11.5

2.0,

5.5

6.9

5.5

5.3

10.1

7.5

1.9

14.4

3.5

5.3

7.1

0.1

0.1

*

6n.;

63.0

72.1

16.2

16.0

7.1

-

5.3

6.7

6.3

4.2

5.5

Low-High Ranr.p

Lar.7.e

Medium

43.0-66.0

42.2-71.5

30.1-53.3

45.1-35.2

2.2- 5.2

2.3- 5.5

23.4-45.1

45.1-52.6

52.7-51.0

40.7-54.3

0.0-11.0

1.0- 7.5

3.6-20.4

21.1-35.5

2.4-25.5

12.3 -02.7

22.3-43.3

21.5-35.1

11.5-41.6

11.7-22.2

2.1-15.3

0.2- 2.4

3.7-2:1.4

4.1- 5:.2

15.3-33.2

17.0 -23.3

10.0-33.2

13.0-3%2

5:7-17.2

3.7-15.5

2.5-21.2

13.2-20.5

- 5.3-15.4

1.3-10.5

0.7- 6.4

1.1- 7.3

0.5-35.2

4.6-21.1

4.2- 3.5

0.1-10.5

6.4- 8.3

7.0-11.0

5.8- 1.5

4.4- 1.5

7.5-15.3

5.7-13.4

6.5-12.5

5.0-13.0

6.3-13.3

0.5-11.4

1.4-12.5

6.2-12.7

7.4-12.7

5.7-12.7

7.1-10.0

3.3- 1.9

4.7- 3.5

3.2-11.0

5.5-11.0

7.5-14.4

2.5- 5.:',

2.5- 3.8

0.0- 2.4

1.0- 0.3

53.6-73.1

55.3-73.0

8.3-20.3

15.2-21.1

5.7-23.3

r..1- 1.4

3.9-23.4

3.2- T..1

Lihr7lry 13

Small

31'....1-33.2

n.2- 2.4

42.2-57.1

52.3-37.2

-..1- 7.2

13.5-45.1

13.2-22.1

24.1-37.1

6.2-24.5

-..C- 5.-=

6.2-12.2

12.5-2.1

1-.7-25.2

2--16.7

17.4-43.3

1.5-15.5

n.0.- 3.2

0.4-20.7

0.0- 7.3

4.1- 7.7

3.1- 1.1

2.2-11.2

4.5-15.1

2.5-14.1

7.4-24.7

.5-15.1

3.6- 1.9

5.0-15.2

7.0-15.2

4.6- 2.1

1.2- 1.2

C2.5-77.5

13.1-22.7

5.2-

2.4-

Page 16: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Circulation

1.

In-Library Circulation

S.

C.

In-Library circulation leals with ne use '14 -,aterials

irsrar.!

b-ltr0Ps.

The f-Alowing table ;ives a .)realown of t'Ie types or -ateri

wit'lin your 1ihrary

and the frequency with which they were used luring tht2 three

I-ys stu'i.

Library 13

Your Librory

Type of 1aterial

7)1.3;,

1Libraries

'ielian

Lart:e

Low-:1i?

ar:;;e

iarg.!

S-.1e11

Circulating ron-Fiction

142

12.5

?r,7

11.1

21.7

12.5-35.1

1%2-41.5

17.4-,".7

Periodicals

715

21.0

/'.1

'1.7

25.0

n.1-33.7

24.5-34.3

IF.C-31.5

General Fncyclooelias

vr,

1.3

.4

4.3

11.5

1.3- 7.7

2.7- 1.5

5.1-!.7.7

'Iewslabers

411

11.3

11.1

7.5

4.1.

I.5-23.S

1.5-17.4

".7-1.7.5

Reference 3ooks

541

11.7

14

11.4

1r.2

4.4-23.5

3.4-7''.2

4.7-11.1

`licrotil 1

2n4

1.1

4.1

1.7

*c.r- 1.5

1.0- 7.3

5.1- 1.1

Circulating Fiction

111

4.1

4.4

1.;

r.4

2.J-I5.7

I.2-25.4

C.3-17.2

Vertical File

42

1.5

1.7

1.7

4.3

0.2-11.3

P.5-11.1

c

Records

**

__

.*

n3

0.0- 5.7

".c.i- ".5

.?.:1-

.7

Other

1",

TIT11

2741

5.3

101.1

7.1

2.1

4..

3.2-12.5

5.7-13.4

1.3-11.5

Outside the Lihrary Circulation

Oatsile the library circulation teals with tralitibnal circulation fi,-urus.

The following is a

breakdown of the circulation in your library during, t'le three 'lays studied.

4 of Items Circulated

2"74

''",15

3151

1:114

1371-10034

1404-4252

1133-2245

# of Users Circulating 3oo'e.s

1051

1315

118

516

513-3410

451-1347

322- 71'

Average 4 of Items per User

?.72

2.11

3.12

3.23

2.5:-3.j"

5.1"-3.07

2.15-3.3f'

Users Checking Out 'looks

27.1";

7,1."":

4/.Y;

38.3!:

20.7-52.4

21.2-:7.3

22.3-51.2

Items CirculJted an! Returnel

"Items Circulated and RetJrnel" refers to the types 0e items

circulatn.

The

following

is a brea%,iown 0e the items that your library circulated on

t!,1 t'Irre

Circulate'

3ooks

2552

83.5

'8.5

14.2

93.3

81.2-94.0

84.5-16.0

72.5-15.8

PerioJicals

**

*5.n

1.0

n.j.. 0.3

P.0-

.3

0.1-

Recorls

**

1.2

2.4

3.4

c.J- 7.0

0.4- 4.4

2.3- 3.7

Othur

345

11.5

1.:

1.0

1.3

1.2-14.5

0.0- 2.8

.7-21.1

TOTI.

2117

eturnel:

111.0

SooIts

2135

71.1

'4.5

11.7

73.0-91.7

54.6-12.4

73.5-'25.2

Periodicals

**

9.7

1.

1.3- 1.6

0.u- :.3

1.1- 4.2.

Recorls

317

13.1

7.

1.5

2.7

5.5-13.3

1.2- 4.5

2.4- 4.5

Other

453

11.7

1."

1.1

0.3-15.3

3.4- 3.2

2.7.-21.4

T97A1

3111

111.1

Page 17: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

17.

Patterns of Reference Usage

"Patterns of Reference -Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

Library 13

A.

Reference Activity by Time of Day

Your

Library

All Phase 11

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00 -9:59

216

8.2

f.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.6-11.8

10:00-10:59

237

9.0

8.3

9.7

4.8

7.1-19.5

5.5-13.4

2.4-111.5

11:00-11:59

241

9.2

1.1

7.9

7.8

5.9-10.5

4.3- 9.0

4.3 -11.2

12:00-12:59

302

11.5

1.0

7.3

8.9

6.6 -11.6

5.8-12.4

3.1-11.3

1:00-1:59

326

12.4

1.9

7.3

8.4

6.9-12.4

7.2-18.6

5.5-14.6

2:00-2:59

274

10.4

9.1

9.9

5.1

6.7-11.3

4.8-14.2

3.5-16.7

A:00-3:59

225

8.5

9.2

10.5

8.6

6.3-11.5

7.5-13.1

6.8-15.3

4:00-4:59

253

9.6

10.2

12.4

10.8

8.5-16.5

9.1-13.2

8.3-18.3

5:00-5:59

174

6.6

7.G

6.1

6.3

6.1- 3.6

1.1-10.0

4.7-10.4

6:00-6:59

118

4.5

6.2

6.5

10.G

4.3- 7.6

3.7- 8.3

3.9 -12.9

7:00-7:59

118

4.5

5.5

8.7

8.2

2.3- 8.5

4.5- 5.7

4.3-15.2

8:00-8:59

147

5.6

5.0

3.6

6.8

3.4- G.9

3.3-12.5

5.2-12.2

TOTAL

2631

100.0

B.

Type of Question

Source Related

1325

50.4

38.8

34.2

46.8

29.2-50.4

31.3-72.2

19.6-90.2

-Directional

1296

49.6

61.2

65.8

53.2

49.6 -70.6

27.8-58.7

9.8-80.4

TOTAL

2631

100.0

C.

Source Related Questions

.1.

Quest ionner

Student

206

15.5

22.9

46.5

44.5

15.5-34.4

39.4-51.4

28.6-63.5

Nonstudent

1090

82.3

75.1

51.8

51.5

50.6-82.3

33.3-58.5

35.5-.71.4

Another Library

29

2.2

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

C.0- 3.9

TOTAL

1325

100.0

2.

Means In Person

520

39.2

53.5

81.5

80.0

39.2-77.7

76.5-91.1

61.4-95.8

By Phone

805

60.8

46.5

18.5

16.1

22.3-50.8

8.9-23.4

4.2-38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

1325

100.0

3.

Searcher

Librarian

1161

87.G

88.0

87.2

92.0

73.4 -95.0

39.3-91.0

55.6-100.0

User

157

11.8

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

70.6

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

**

0.4

0.0

0.0

0.0- 9.8

-

0.0- 8.9

0.0-10.3

TOTAL

1325

100.0

4.

Disposition of Question

Answered

1318

99.5

98.6

17.8

100.0

95.2 -99.6

95.4-100.0

93.6 -100.0

Referred

10.1

0.5

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

60.4

0.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

1325

100.0

Page 18: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source Used to Answer Questions

Your

Library

All Phase

II

'todian

Lar7e

Libraries

Small

Low-"igh

Large

Modium

Library 13

Small

Reference Sook

324

'2.1

71.2

20.2

134.2

14.3-32.S

12.3-31.':

Circulating Collection

r0

13.4

39.4

27.3

4.5-45.0

10.3-40.1

6.?-4C.:7

Carl Catalog

17.3

11.1

17.?

12.4-11.1

0.7-23.:

...0-47....

Index

51

4.5

1.1

r.5

5.3

3.3-13.3

2.d-11.7

2.7-17-.1

Telephone gook

13'

10.4

. 1

0.4

7.3

0.5-11.4

2.j- 4.2

S.C- 1.7

City Directory

122

3.2

1.2

n.5

2.0

3.3- 1.5

2.0- 3.1

3.0- 2.4

Vertical File

37

7.8

3.2

1.9

3.3

1.0- 7.3

1.1- 7.0

1.7- 5.7

Other

3r)9

27.2

21.5

12.3

15.7

S.4-17.2

16.1-35.1

3.S-35.2

TOTAL

1125

101.0

V.

Facilities Usage.

Facilities Usage deals with the use of equipment and special facilities in your library

by your patrons.

The figures below indicate the highest incilence of use of each of

the listed items J.Jring the three lays that you collected this information as well as

the time of day when this occured.

,

Type of Item

Your

#

Library

Tine

All Phase li

Libraries

Modian

Large

Medium

Small

Low-tiigh Range

Large

Medium

Small

Table Seating

73

12:30

35

57

49

2-173

2-22

0-112

Lounge Chairs &

Couches

56

10:30

23

11

10

0-55

0-25

0-15

Photocopier

53:30

54

2,0 -7

0-=',

0 -3

Meeting Room

**

9r

77

51

0-213

1-215

C-121

Microfilm Reader

(Printer)

71:30

r;

72

0-10

P-3

S-4

Record Player

Often

4_2

2cl -a

C.-2

7,-4

VI.

Public Service Personnel

Public service personnel are those employees of the library that have contact with the

users.

The following is a profile of these individuals in your library.

A.

3.

Median Age

Average Length of Employment

23

33

43

45

-25-43

23-48

2S -53

in Your Library

47

77

6-11

5-10

3-13

C.

Average Hours per Week at

Public Service

12

13

22

19

13-21

14-24

11-32

D.

Average Hours per week at

Other Duties

13

17

17

17

3-23

13-24

10-25

Page 19: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

BA

MA PhD

No Response

Your Library

25.3

718.4

718.4

21

55.3

**

12.6

All Phase II

Libraries

Median

Large

Meium

Small

7.4

0.0

22.9

14.4

21.4

32.0

28.4

35.8

25.0

47.3

37.5

23.6

**

1.3

**

Low-High Range

Large

Medium

0.0-14.7

0.0-29.4

3.5-32.8

0.0-37.5

15.5-50.0

5.9-50.0

20.0-55.3

21.4-53.8

0.0- 3.5

0.0- 0.0

0.0- 3.8

0.0-11.7

Library 13

Small

0.0 -33.3

11.1-75.0

11.1-27.3

0.0-77.8

0.0- 0.0

0.0- 0.1

TOTAL

38

100.0

F.

Scheduling By Hour

(Average

# of People Assigned

to Public Service)

9:00-1:59

12

10

42

4-26

2-10

0-7

10:00-10:59

12

11

53

3-31

3-10

2-7

11:00-11:50

13

11

53

3-31

4-10

2-7

12:00-12:59

11

10

53

3-28

3-8

2-5

1:00-1:59

11

11

43

3-27-

3-9

3-5

2:00-2:59

13

12

54

3-33

4-11

3-7

3:00-3:53

13

11

65

4-34

4-11

4-9

4:00-4:59

13

12

G4

4-31

4-10

4-3

5:00-5:59

11

14

44

3-25

2-8

3-6

6:00-6:50

83

45

3-17

2-5

3-5

7:00-7:59

77

45

3-19

2-5

3-5

8:00-8:51

77

35

3 -12

2-6

3-5

9:00-9:59

25

10

0 -12

0-2

0-5

Page 20: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.I.A. MEASUREMENT STUDY

Name of Library:

Library 14

Size Category:

Large

I.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

1.

Total Sample (N -500)

All Phase II Libraries

Low-High Range

Median

Large

Medium

Small

Large

Medium

Small

a. Probability of ownership

.252

.367

.230

.122

.136-.580

.160-.288

.076-.176

b. Probability of availability

.162

.268

.180

.080

..110-.414

.038-.2:72

.044-.124

c. Availability of books owned

.643

.696

.720

.666

.561-.810

.550-.789

.579-.750

2. 'Adult Books (Na447)

a. Probability of ownership

.228

.405

.246

.125

.181-.893

.143-.266

.076-.183

b. Probability of availability

.141

.237

.174

.083

.121-.349

.074-.192

.045 -.128

c. Availability of books owned

.618

.691

.780

.661

.353-.729

.516-.967

.588-.774

.3.

Juvenile Books (N=53)

a. Probability of ownership

.523

.453

.302

.075

.038-.755

.032 -.472

.018-.283

b. Probability of availability

.360

.230

.226

.057

.019-.396

.019-.302

.019-.1C9

c. Availability of books owned

.750

.692

.683

.750

.400-.840

.500-.800

.500-1.00

B.

Periodical Sample (N=80)

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

.450

.450

.325

.188

.175-.950

.255-.450

.100-.263

2.

Probability of availability

.450

.450

.313

.175

.163-.950

.188-.600

.088-.513

3.

Availability of articles owned

1.00

.977

.962

.875

.895-1.00

.682-1.00

.625-1.00

C.

Title Availability Sample

The

title availability sample was the sample that you took of your own collection.

The purpose

of

this sample was to be able to describe your collection as well as to determine the availability

of

the books that you actually own.

The following are the results for your library:

1.

Total Availability (N=478)

.655

.756

.818

.b46

.585-.849

.630-.889

.582-.850

2.

Adult Availability (N=379)

.702

.744

.846

.732

.b34-.882

.660 -.899

.605-.929

3.

Juvenile Availability

(N=99)

.475

.635

.692

.648

.388-.846

.494-.724

.543-.746

Page 21: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Building Usage

A.

Oescriotion of Users

1. Sex

Your

Library

All Phase II

Lihraries

!,:eium

Small

Low-High Ran ;.-e

Large

Library 14

S:3,111

1073

53.3

51.3

44.3

34.5

43.0-55.0

42.2-51.5

36.1-53.3

Female

275

43.9

33.2

52.4

54.6

30.1-53.3

45.1-55.2

44.6-52.2

No Response

45

2.3

3.2

2.8

1.5

2.2- 6.9

2.0- 5.5

0.5- 2.4

TOTAL

1194

100.0

2. Student-Nonstudent

Student

011

45.1

36.1

47.3

52.7

23.4-45.1

45.1-52.5

42.8-57.1

Honstudent

1014

54.7

50.2

42.2

45.7

52.7-63.0

40.7-54.3

42.9-57.2

No Response

**

**

*0.0-11.0

0.0- 7.5

S.0- 7.2

TOTAL

1904

110.0

3. Grade Level of Students

Elementary (K-5)

51

5.3

0.2

25.1

31.3

3.5-21.4

20.1-35.5

13.5-46.1

Junior High School (7-3)

133

14.3

14.2

11.9

19.7

2.4-25.5

12.3-22.7

13.2-22.1

High School (10-12)

348

32.7

34.5

29.7

28.0

22.3-43.3

21.5-35.1

24.1-37.1

College

273

30.3

31.2

15.7

13.5

11.6-41.5

11.7-21.3

0.2-24.5

Graduate School

23

3.1

4.1

1.9

0.4

2.1-16.3

1.2- 2.4

".0- 3.4

No Response

57

5.3

6.7

6.0

5.3

3.7-20.4

4.1- 1.6

3.2-12.2

.TOTAL

990

101.0

4.

Occupation of 'ionstu,ionts

Professional

213.

24.S

27.1

13.1

19.0

15.3-33.2

17.0-23.3

15.4-22.1

Other white Collar

394

31.4

2'.1

21.9

12.3

10.0-35.0

10.0 -30.2

14.7-23.2

Blue Collar

11

3.3

13.

10.2

10.3

5.7-17.2

C.7-13.5

3.1-16.7

Housewife/nother

110

11.9

7.7

22.5

32.2

2.5-25.2

13.8-23.5

17.4-44.3

Retired

102

1.3

1.2

1.S

5.S

5.3-15.4

1.3-12.5

1.7-15.5

Un.21oloyed

39.7

1.1

1.7

1.3

0.7- S.

1.1- 2.:

S.0- 3.2

No Response

174

1S.1

G."

15.9

7.5

0.5 -36.2

4..;-21.0

S.4-12.3

TOTAL

1114

101.0

S.

Time Entered

9 :00 -9:50

23

4.2

S.1

7.3

5.3

4.2- 3.6

0.1-10.5

9.0- 7.-

10:00 -10:51

150

2.0

7.3

1.1

5.5

5.4- 3.3

7.5-11.0

4.1- 7.7

11:00-11:59

156

7.P

2.1

2.7

5.0

5.2- 9.5

4.4- 9.5

3.1- 3.1

12:00-12:51

115

8.3

11.7.

1.2

i',.0

7.5 -15.3

5.7-13.4

2.3-11.3

1:00-1:51

165

8.3

14

7.4

2.9

5.5-12.5

5.3-13.0

4.5-15.1

2:00-2:51

205

10.3

3.5

10.3

6.2

6.3 -10.3

5.5-11.4

2.5-14.1

3:00 -3:59

221

11.5

11.'1

10.')

11.2

9.4-12.5

2.8-12.7

7.6-24.7

4:00-4:51

231

11.6

11.1

16.3

11.5

7.4-12.7

5.7-12.7

0.5-15.0

5:00 -5:50

194

9.2

n^

o.

.

6.5

5.9

7.1-10.0

3.3- 3.9

3.5- 2.2

5:00-G:51

155

2.3

6.5

5.2

11.1

4.7- 3.5

3.0-10.3

5.5-15.2

7:00 -7:59

151

7.6

7.5

1.1

14.4

5.5-10.0

7.5 -14.4

7.0 -1E.2

2:00-3:59

13

4.1

4.1

5.2

7.1

2.5- 5.2

2.5- 8.3

4.0- 3.1

No Response

10.1

1.1

'

1.1

0.0- 2.4

0.0- 3.3

3.0- 1.0

TOTAL

1114

101.1

C.

Satisfaction

Satisfied

13%7

7,7.5

- ,-.

-1-

72.1

53.6-73.1

SS.3-73.1

5 2.5-77.5

Partially Satisfiel

377

13.1

15.2

16.3

3.3-21.3

15.2-21.1

13.1-22.7

Not Satisfiel

153

7.7

7.:

"."

5.7

5.7-25.8

3.1- S.4

5.3- 3.5

No Response

175

5.3

7.5

4.2

5.5

3.5-20.4

3.2- 5.1

2.4- 9.0

TOTAL

1904

100.0

Page 22: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

M. Circulation

A.

In-Library Circulation

in-Library circulation deals with the use of materials within the library by the patrons.

The followinl table gives a breakdown of e-.1 types of materials used within your library

and the frequency with which they were used during the three lays stulied.

Type of

aterial

Circulating Non-Fiction

Periodicals

Ceneral Encyclopedias

!:ewspapers.

Rerence 300%s

i4icrofilm

Circulating Fiction

Vertical File

Records

Other

TlirL

3.

Outside the Library Circulation

Library 14

Your Library

All Phase II

Lihrarie3

row-qig', Ran-e

4t

-,

Large

:le,,ium

2,-1011

larQ

"e4.iu-1

33311

521

17.3

21.7

25.1

21.7

12.5-30.1

12.1-51.5

17.4-:.2.7

517

/7.1

25.1

21.7

25.)

1.1-53.7

24.5-..3

51

7.11

2.4

4.3

11.5

9.?- 7.7

2.7- 2.0

230

10.1

11.1

7.".

5.2

1.5-23.,.:

2.-1.:;

n.7-7,.7

717.

17.5

14.7.

12L

19.5

5.4-7:.3

3.4-3,.2

57-:5.1

153

5.7

4.1

P7

*:.- 1.0

1.3- 3.3

1.C.- -.-

41

2.0

4.4

"-

5.4

7.,-15.7

1.2-2.4

5.1-17.2

4'

2.0

2.7

n.7

4.2

n.2-11.J

1....-11.3

0.0-22.7

14

/.6

2.2

*1.3

1.C- 5.7

'.0- -.5

n4

4.1

7.n

".I",

5.4

3.2-11.3

1.7-1.5

2.5-1.5

2274

111.0

Outside the library circulation deals with tra,litional circulation fir-urns.

The following is a

hre'aklown of the circulation in your lIhrary during the three days studied.

of Items Circulated

' of Users Circulating 3ooks

Average f of Items per User

Users Chec%ing Out Sooks

C.

items Circulated and Returned

2201.

3515

3311

1814

1371-13134 1414-5252

1:33-22L:

751

1115

01'

'-.1"

513-3411

451-7147

7:2- 7'"

3.ln

'.11

3.'2

3.23

1.5P0-3.21

3.12-17

2.-7-5.5"

17.1r:

13."7;

47.C";

5Y.1"_

21.7-52.4

21.2-51.3

21.3-5%2

"items Circulate! and aeturned" refers to the types of ite.ns circulated.

The following

is a breaVlown of the items that your library circulated on the three lays stu,Jied.

Circulated

Books

25?2

133

Qn.r.

lc.?

13.3

11.2-15.0

85.5-01.3

72.5-15.2

Periodicals

80.3

*3.0

1.0

0.0- 0.3

C.3- :3.3

0.1- 5.2

Records

144

5.2

5.2

1.4

3.4

0.3- 7.0

0.4- 4.4

2.3- 3.7

Other

33

1.7

rv

1.1

1.3

1.2-14.5

0.3 - 2.3

1.7-21.2

TOTAL

2757

111.1

Returned:

Books

214?

91.7

15.'

14.5

11.7

73.0-91.7

25.0-12.4

73.5-15,r

Periodicals

1*

*1.1

1.2

0.0- 1.5

0.0- 5.3

0.1- 4.0

Records

2n5

9.1

7."

I.':

2.7

5.3-13.0

1.2- 4.5

2.4- 5.5

Other

50,1

77

1.2

1.1

0.3..1c.3

2.4- F.2

1.0-21.4

-P1TNL

2557

inn.n

Page 23: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

"Patterns of Reference Usage" deals with the data that your

reference questions asked over the threc day period studied.

results for your library.

Your Library

A.

Reference Activity by Time of Day

library collected on all

The 'ollowing are the

.All Phase

II

Libraries

Median t

Large

Medium

Small

Low-High Range

Large

Medium

Library 14

Small

1:00-3:59

55

5.G

6.7

4.2

3.1

5.5- 2.2

0.5- 2.3

0.5-11.2

10:00-10:59

71

7.2

8.3

9.7

4.5

7.1-10.5

5.5-13.4

2.4-12.5

11:00-11:59

71

7.2

9.1

7.9

7.8

6.3-10.5

4.3- 0.0

4.3-:1.2

12:00-12:59

87

3.8

9.9

7.3

8.9

5.6-11.5

5.8-12.4

3.1 -11.2

1:00-1:59

58

G.9

1.9

7.3

2.4

6.2-12.4

7.2-1E.G

5.6-14.0

2:00-2:59

73

7.9

9.1

9.9

6.1

6.7-11.3

4.5-14.2

3.5-16.7

3:01-3:59

81

8.2

9.2

10.5

6.6

5.3-11.5

7.5-13.1

5.2-1E.3

4:00-4:59

93

9.4

10.2

12.4

10.8

8.5-16.5

9.1-13.2

8.3-12.3

5:00-5:59

81

8.2

7.6

6.1

6.3

6.1- 3.6

1.1-19.0

4.7-'0.4

6:00-5:59

75

7.6

5.2

6.5

10.6

4.3- 7.6

3.7- P.3

3.9-12.9

7:00-7:51

85

8.6

5.5

1.7

8.2

2.3- 8.6

4.5- 9.7

4.3-15.2

8:00 -3:59

55

5.6

5.0

8.6

6.8

3.4- 6.9

3.3-12.6

5.2-12.2

No Response

74

7.5

TOTAL

954

100.0

B.

Type of Question

Source Related

413

41.0

38.8

34.2

45.3

29.2-50.4

31.3 -'2.2

12.5-19.2

Directional

571

58.1

61.2

55.3

53.2

49.6-70.8

27.5-C3.7

5.6 -80.4

TOTAL

034

10;1.0

C.

Source Related Questions

1.

Questionner

Student

125

31.5

22.0

45.5

44.5.

15.5-34.4

31.4-61.4

21.6-,33.5

Nonstudent

991

51.5

76.1

51.8

5I.G

50.6 -32.3

33.3-55.5

35.5-71.4

AnotherLibrary

41..0

2.3

1.7

*0.0- 3.9

0.0- 3.3

5."0- 1.2

No Response

74

17.9

**

*0.0-17.J

0.0- 2.0

6.9- 3.9

TOTAL

413

101.0

2.

Means In Person

223

54.0

53.5

'I1.5

30.0

39.2-77.7

75.5-21.1

51.4-95.2

By Phone

116

28.1

46.5

13.5

16.1

22.3 -60.8

2.9-23.4

4.2-37.5

No Response

74

17.3

**

*0.0-17.9

0.0- 5.2

C.0- 3.",

TOTAL

413

110.0

3.

Searcher

Librarian

303

73.4

33.0

27.2

12.0

73.4-15.6

39.3 -91.0

55.5-101.0

User

35

8.5

3.5

8.5

5.7

U.4-11.3

3.3-50.6

0.0-34.1

Both

61.3

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

Gn

1.8

0.4

0.0

0.0

0.0- 9.3

0.3- 3.9

0.0-10.3

TOTAL

413

100.0

4.

Disposition of Question

Answered

3^G

15.1

1,'.6

07.8

100.0

95.2 -99.6

96.4-100.0

93.6-100.0

Referred

51.2

0.0

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

12

2.3

1.7

0.5

0.0

0.3- 2.3

0.0- 3.2

0.0- 3.2

TOTAL

413

109.0

Page 24: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source 1.11:!'id

to Answer Questions

Your

Lihrary

e.

All Phase

Large

!telium

II

Libraries

Small

LForary 14

Low-High Range

Large

Medium

Small

Reference Book

SI

21.5

24.5

21.2

2C.0

13.3-34.2

14.9-32.3

12.3-31.7,

Circulating Collection

54

13.1

13.

30.4

27.3

10.0-4;.3

Card Catalog

70

15.3

17.3

17.1

12.4-21.1

InJex

42

10.2

1.1

C.5

5.3

3.3-13.3

2.0-11.7

2.7-19.1

Telephone Book

27

5,5

C.0-10.4

1.3- 4.2

1.0- 1.7

City Directory

10

2.4

3.2

0.5

r.

0.3- 3.0

0.0- 3.1

0.u- 2.4

Vertical File

19

4.0

3.8

1.3

3.0

1.0- 7.3

1.1- 7.c;

1.7- 1.7

Other

102

24.7

15.3

15.7

I.4-17.2

10.1-35.1

3.9-35.2

TOTAL

413

lon.o

V.

Facilities Usaqe

Facilities Usage deals with the use of equipment and special facilities in

your library

by your patrons.

The fl7ures below indicate tl-e highest inci4ence of use of each of

the listed items -luring the three days that you collecte-! this information

as well as

the time of day when this occured.

Type of Item

Your e

Library

Time

111 Phase 11

Libraries

Melian

Large

Medium

Small

Low-High Range

Large

Medium

Small

Table Seating

73

1:30

'F

57

41

2-171

2-02

0-11 5

Lounge Chairs &

Couches

10

11:31

23

11

10

0-50

2-2:

0-15

Photocopier

712:30

C4

20-7

3-5

0-3

Meeting Room

31:30543 :'30

90

77

51

0-21S

0-215

0 -121

Microfilm Reader

(Printer)

11

2 :30

02

20-10

0-3

0-4

Record Player

44:31

'

42

20-S

0-2

0-4

VI.

Public Service Personnel

Public service personnel are those employees of the library that havecontact with the

users.

The following is a profile of these individuals in your library.

A. B.

Median

Age

Average Length of Employment

23

31

43

45

-25-43

27, -48

25-53

in Your Library

C7

7-7

5-11

5-10

3-13

C.

Average Hours per Week at

Public Service

21

12

22

19

13-21

14-24

11-35

D.

Average Hours per week at

Other Duties

117

17

17

2-23

13-24

10-25

Page 25: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

Your Library

#%

'di Phase

Librar:es

Melian

Large

Medium

Small

Low-High are

Large

Medium

Library 14

Small

High School

12.5

7.4

0.0

22.9

0.0-14.7

0.0-29.4

0.0-33.3

Some College

11

27.5

14.4

21.4

32.0

3.5-32.8

0.0-37.5

11.1-75.0

BA

20

50.0

22.4

35.3

25.0

15.6-50.0

5.1-50.0

11.1-27.3

MA

320.0

47.3

37.5

23.5

20.0-55.3

21.4-53.8

0.0-77.2

PhD

**

**

0.0- 3.5

5.0- 0.0

0.0- C.0

Mo Response

1.3

**

0.0- 3.3

1.0-11.7

C.0- 2.1

TOTAL

41

100.0

F.

Scheduling By Hour

(Average # of People Assigned

to Public Service)

9:00-2:59

17

10

42

4-25

2-10

0-7

10:00-10:59

18

11

G3

3-31

3-10

2-7

11:00-11:59

12

11

G3

3-31

4-10

2-7

12:00-12:59

12

11

53

3-22

3-2

2-5

1:00-1:59

13

11

43

3-27

3-9

3-5

2:00-2:59

21

12

54

3-33

4-11

3-7

3:00-3:51

20

11

G5

4-34

4-11

4-9

4:00-4:59

20

12

64.

4-31

4-10

4-9

5:00-5:59

15

14

44

3-25

2-3

3-5

6:00-6:59

78

45

3-17

2-2

3-5

7:00-7:50

67

45

3-13

2-6

3-5

8:00-8:59

77

35

3 -12

2-5

N3-5

9:00-9:59

65

11

0-12

0-2

0-5

Page 26: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LI3RARIES PARTICIPATING I% P-1E P.L.A. f17,15!JR:Ir'IT sT,Jny

Name of Library:

Library 15

Size Category:

Larne

I.

Description of Collection

A.

"SPR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtainingany

book published in the last five years.

The following are the results for your library:

Your Library

All Phase il

Libraries

:Icy

inn

Low-H1-:!-

1.

Total Sample (N=590)

Large

Medium

Small

Large

Small

a. Probability of ownership

.420

.367

.230

.122

.136-.580

.150-.200

.G76-.175

b. Probability of availability

.282

.260

.130

.030

.110-.414

.088-.252

.044-.12;

c. Availability of books owned

.C71

.636

.720

.665

.5C1-.310

.550-.723

.572-.75.77

2.

Adult Books (N=447)

a. Probability of ownership

.405

.405

.246

.125

.181-.823

.143-.2CC

.07;-.1E3

b. Probability of availability

.273

.237

.174

.033

.121 -.3!0

.n4-5-.122

c. Availability of books owned

.674

.C31

.730

.651

.353-.729

.515-.257

.57;0-.774

3.

Juvenile Books (N=53)

a. Probability of ownership

.547

.453

.302

.175

.138-.755

.030-.472

b. Probability of availability-

.358

./30

.226

.C57

.012-.302

.:10-.102

c. Availability of books owned

.855

.f722

.58?

.750

.450-.040

.532-.60C1

B.

Periodical Sample (N=80)

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your

library:

1.

Probability of ownership

.650

.450

.325

.183

.175-.950

.255-.451

.100-.253

2.

Probability of availability

.650

.450

.313

.175

.163-.050

.103-.000

.022-.513

3.

Availability of articles owned

1.00

.177

.062

.375

.835-1.00

.602-1.02

.025-1.00

C.

Title Availability 5a:IPle

The title availability campll was the simple

that you t-.0.- of your own collection.

The purpose

of this salple was to Sc able to describe your collection as well as to deter-line the

availability

of the books that you actually own.

The following are Clr_ results for your library:

1.

Total Availability (%---500)

.03('

.n1S

.t50-.rd0

.502-.250

1.

Ault AvaltanliTty (:!=41)

.35/

.n45

./32

.254-.3E2

.5C1-.E:::1

5.

Juvenile Avaltnniiit7

('!=30)

.744

.r5t:

..J40

.503-..n4o

Page 27: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

I!.

Suilding Usage

A.

Description of Users

1. .3ex

Your if

Literary

All Phase II

Libraries

Median r;

Large

fieium

Small

Large

Ran

Meium

Library 15

Small

.Sale

7414

54.7

10.3

44.0

44.5

45.0-66.0

42.2-51.5

31.1-53.2

Female

1777

31.0

31.2

52.4

54.5

50.1-53.5

45.1-55.3

44.1-52.1

No Response

152

6.3

3.2

2.3

1.5

2.2- 5.7

2.5- 5.5

3.3- 2.

TOTAL

4551

2. Student-Nonstudent

StU icrit

177')

31.0

36.1

47.3

52.7

23.4-45.1

45.1-52.5

42.3-57.1

Nanstudent

2411

52.7

50.3

43.2

45.7

52.7-53.)

43.7-54.3

41.1-57.2

:0 lesPonse

37)

n.5

**

*0.0-11.0

0.C- 7.5

;3.1- 7.2

TOT''L

4551

110.1

3. Gracie Level of Stu'!ents

Ele:-..entary (K-G)

211

11.9

8.3

25.1

31.3

3.6-20.4

21.1-55.5

13.5-45.1

Junior Hi'h School (7-9)

144

13.7

14.2

11.0

13.7

2.4-25.5

12. -22.7

13.2-22.1

Ni;h School (10-12)

112

34.4

34.1

20.7

28.3

22.3-43.1

21.5-35.1

24.1-37.1

534

30.0

51.2

15.7

13.5

11.5-11.5

10.7-11.1

5.2-24.5

Graduate School

::o 4c-sponse

8129

5.0

5.0

1.1

5.7

1.9

5.1

1.4

6.3

2.1-10.3

3.7-29.4

3.2- 2.4

4.1- 3.5

5.1-5.1.

.1.2-12.2

TOTAL

1771

100,9

4.

Occupation of Nonstolents

Professional

720

32.5

77.

13.1

18.7

15.3-33.2

17.0-23.3

12.6-23.1

Other ahite Collar

364

35.0

29.3

21.9

12.3

10.3-35.0

11.0-33.2

14.7-25.2

Slue Collar

306

12.7

13.1

10.8

10.3

5.7-17.2

3.7-15.5

1.1-11.7

:Iouseife/mother

131

7.1

7.7

22.5

32..2

2.5-22.3

13.3-21.5

17.4-43.3

Retirf.1

132

1.6

1.0

9.8

5.6

5.3-15.4

1.3-10.5

1.5-15.5

Unemployed

Cl

2.8

3.0

1.7

1.3

0.7- 5.4

1.1- 2.3

0.1- 5.2

No Response

11

0.5

-5.3

15.9

7.6

0.5-56.3

4.6-21.0

0.4-20.7

TOTAL

.2401

100.0

3.

Time Entered

1:00-1:51

281

5.3

6.1

7.3

5.3

4.2- 3.5

3.1-10.5

1.0- 7.3

10:00-13:51

328

7.2

7.3

9.9

5.5

6.4- 8.0

7.0 -11.2

4.1- 7.7

11:00-11:59

573

8.3

3.3

2.7

6.0

5.8- 1.5

4.4- 9.5

3.0- 0.1

12:00-12:51

616

15.3

11.5

9.8

6.0

7.5 -15.3

5.7-13.4

2.2 -11.1

1:30-1:51

500

11.0

10.4

7.4

3.9

6.5-12.5

3.3-13.0

4.5-15.1

2:91-2:51

351

7.3

2.5

10.3

5.3

6.E-11.8

5.5-11.4

2.5-14.1

3:11-3:51

517

11.3

11.4

10.1

11.2

9.4-12.5

0.8-11.7

7.4-94.7

4:10-:1:51

451

11.7

11.1

10.4

11.5

7.4-12.7

5.7-12.7

2.5-15.3

5:01-5:51

313

5.4

8..5

5.5

G.S

7.1-10.0

3.3- 9.9

5.6- 9.9

6:00-6:51

632

15.1

6.5

5.8

10.1

4.7- 2.5

3.9 -10.0

5.0-15.2

7:00-7:59

281

5.1

7.5

9.0

14.4

5.5-10.0

7.5-14.4

7.0-16.8

8:00-8:59

135

3.0

4.5

.5.0

7.1

2.5- 5.8

2.5- 2.8

4.0- 8.1

No Response

**

0.1

0.1

*0.0- 2.4

0.0- 0.3

0.0- 1.0

TOTAL

4559

100.0

C.

Satisfaction

Satisfied

2742

G0.1

66.5

69.1

72.1

58.5.;.73.1

66.3-73.9

62.5-77.5

Partially Satisfied

810

17.5

1-.1

16.2

16.3

2.3-21.3

15.2-21.1

13.1-22.7

Not 3atisfiel

515

11.1

7.1

3.1

5.7

5.7-25.8

15.1- 3.4

5.3- 3.5

No Response

422

10.1

6.6

4.2

5.5

3.9-20.4

3.2- 6.1

2.4- 9.8--

TOTAL

4559

101.0

Page 28: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Circulation

L.---r y 17

In-Library Circulation

In-Lihrary circulation 'deals ./ith the use of -aterils

li'rnry hy the petrons.

The following tahle gives a

2r.e.akdown of the types of .nate-iPls usni

your library

and the frequency with which they were used lurin-, the three

flys stuin I.

Type of Material

Circulatin5 'Ion-Fiction

Periodicals

Cenral .ncycloPedias

Neuspapers

Reference 3ooits

v.icrofilm

Circulating.Fiction

Vertical File

Recor-Is

Other

TOTAL

3.

Outside the Lihrary Circulation

Your Library

131

131

945

211

371

122

143

15

G20

3170

31.2

9.1

7.7

1.5

11.7

4.1

4.5

2.7

2.1

11.5

101.1

All

Ph.,:se

II

Lihraries

Low-!-iigh Ran-(2

74e."inn

lar7e

S:1;i11

Large

e-liu-1

Small

25.7

15.3

21.7

12.5-35.3

19.3-43.5

17.4-2.7

lfi.1

25.7

25.0

9.1-33.7

24.5-34.3

12.0-31.5

2.1

4.3

11.5

0.".,- 7.7

2.7- C.5

5.2-:1.7

'1.)

7.7,

4.1

0.5-23.0

1.3-15.%

C.7-2'.F

14.-

12.

11.5

4.4-23.3

3.1-31.2

4.1

1.7

*0.3- 1.5

:.0- 3.3

2.0-15.7

1.2-2.4

c.2-7.2

2.3

17

4.2

1.2-11.3

1.5-11.1

1.a-21.7

.1.1

*9.3

0.3- 5.7

1.0- 9.!-.

1.2- 2.6

7.."

1.3

4.4

3.2-19.5

1.7-13.4

1.3-1'.5

Outside the library circulation deals with trliitional circulation fi7ures.

The following is a

hreaklown of the circulation in your library

thc three 'ays

of Items Circulated

4 of Users Circulatinl 3ooks

Average 1 of Ite-ls per User

Users 2hec%ln-, Out

C.

items Circulated and Returned

3541

1311

2.5r,

7C15

1117

2.11

1214

137'-10134 1414-4232

1f:33-2245

516

593-3411

451-13%7

122-

7.23

2.55-3.2.1

3.11-3.7

2.31.7;

22.7-52.4

21.2-51.5

21.3-51.2

CIrrulate1 and Returned" refers to the types of Ite.ns circulate'..

The follo:fin4

is

.2 brea%lown of the Ite-is that your lihrary circulate' On the t'-r-e -iays stuic I.

Circulated

Books

Periodicals

Records

Other

TOTAd.

Returned:

3335

12.2

f4

n.1

4.r+

122

3.1

3517

1000

14.2

3.1

1.4

1.1

7.1.2-14.0

0.0- 0.3

0.0- 7.0

1.2-14.5

24.5-15.0

n.0- 3.3

1.4- .4

1.0- 2.3

72.5-15.2

0.1- 5.2

2.3- 3.7

0.7-21.1

Books

3102

11.4

'5.1

94.5

11.7

73.0-01.7

24.3-12.4

73.5-25.2

Periodicals

2*

*2.3

1.1

0.0- 1.6

0.0- 6.3

1.1- 4.3

Records

229

5,3

7.5

1.6

2.7

5.3-13.0

1.2- 4.5

2.4- %.5

Other

10'

4.3

7.7

1.,

1.1

0.3-15.3

0.4- 5.2

9.0-21.4

TOTAL

4315

11^.0

Page 29: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 15

"Patterns of Reference Usage" deals with the data that

your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your lihrary.

A.

Reference Activity by Time of Day

Your

Library

All Phase I!

Libraries

Median 2

Large

Medium

Small

Low -High. Range

Large

Medium

Small

9:00-0:59

209

6.4

6.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.6-11.8

10:00-10:59

259

8.0

8.3

9.7

4.8

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

321

0.9

9.1

7.9

7.8

5.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:59

330

10.2

9.9

7.3

8.9

6.6-11.6

5.8-12.4

3.1-11.8

1:00-1:50

320

9.8

9.9

7.9

8.4

6.9-22.4

7.2-18.6

5.6-14.5

2:00-2:59

307

9.4

9.1

9.9

6.1

6.7-11.3

4.3 -14.2

3.5-16.7

3:00-3:59

335

10.3

9.2

10.5

8.6

6.3-11.5

7.5-13.1

6.8-18.3

4:00-4:59

398

12.2

10.2

12.4

10.8

8.5-16.5

9.1-13.2

8.3-13.3

5:00-5:59

240

7.4

7.6

6.1

6.3

6.1- 8.6

1.1-10.0

4.7-11.4

6:00 -6:59

205

6.3

6.2

6.5

10.6

4.3- 7.6

3.7- 3.3

3.9-12.9

7:00-7:59

169

5.2

5.5

8.7

8.2

2.8- 8.6

4.5- 9.7

4.3-15.2

8:00-3:59

158

4.9

5.0

8.6

6.3

3.4- 6.9

3.3-12.5

5.2-12.2

TOTAL

3251

100.0

B.

Type of Question

Source Related

953

29.3

38.8

34.2

46.8

29.2-50.4

31.3-72.2

19.6-90.2

Directional

2293

10.7

61.2

65.8

53.2

49.5-70.8

27.8-68.7

9.8-33.4

TOTAL

3251

100.0

C.

Source Related Questions

1.

Questionner

Student

233

24.4

22.9

46.5

44.5

1.5-34.4

39.4-61.4

28.6-63.5

Nonstudent

709

74.4

76.1

51.8

51.6

50.6-82.3

33.3-53.5

35.5-71.4

Ancther Library

11

1.2

2.3

1.7

*.

0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

953

100..0

'

2.

Means In Person

515

54.0

53.5

81.5

80.0

39.2-77.7

75.6-91.1

61.4-95.8

By Phone

438

46.0

46.5

18.5

16.1

22.3 -60.8

8.9-23.4

4.2-38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

953

100.0

3.

Searcher

Librarian

804

84.4

88.0

87.2

92.0

73.4-95.6

39.3-91.0

55.6-100.0

User

81

8.5

8.5

8.5

5.7

0.4-11.8

3.3 -50.5

0.0-34.1

Both

55

5.8

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

13

1.3

0.4

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-10.3

TOTAL

953

100.0

4.

Disp.:;.:tion of Question

Answered

915

15.0

18.6

97.8

100.0

95.2 -99.6

96.4-100.0

93.6-101.0

Referred

70.7

1.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

TOTAL

31

953

3.3

100.0

0.7

0.5

0.0

0.3- 2.9

0.0- 3..2

0.0- 3.2

Page 30: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Your Library

5.

Source Used to Answer Questions

Library 15

All Phase ll

Libraries

Low-High Range

Median

5;

Large

Melium

Small

Large

Medium

Small

Reference Ocok

32'

14.2

24.5

71.2

20.6

13.3-34.2

14.1-32.3

12.3-31./

Circulatinl Collection

22.6

23.7

13.4

27.3

4.5-45.6

10.6-41.0

5.8-L'..5

Card Catalog

133

14.1

17.3

12.1

11.R

12.4-21.1

6.7-22.3

C.1-41.4

Index

31

4.1

6.5

5.3

3.0-13.3

2.S-11.7

2.7-12.1

elephone Book

5fl6

_.1

1.4

0.1

0.5 -10.4

0.0- 4.2

0.0- 1.7

Ct

y Directory

31.3

3.2

1.5

0.9

03- 9.6

0.0- 3.1

0.1- 2.4

Vertical File

40

4.2

1.S

1.0

3.0

1..0- 7.8

1.1- 7.0

1.7- n.7

Other

180

11.9

21.5

11.3

15.7

9.4-17.2

10.1-35.1

3.9-35.2

TOTAL

953

120.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the :hree days that you collected this information as well as

thetime of day when this occured.

Your Library

All Phase II

Libraries

Type of Item

Median

,#

Time

Large

Me:lium

Small

Low-High Range

Large

Medium

Small

Table Seating

73

1:30

35

57

49

2-178

2-22

0-118

Lounge Chairs & Couches

28

12:30

23

11

10

9-56

0 -25

0-15

Photocopier

54:31

54

20-7

0-5

0 -3

Meeting Room

77

2:30

15

77

61

0-218

0-215

0 -121

Microfilm Reader (Printer)

811:307t7.:30

62

20-10

0-3

0-4

Record Player

47:31Ti3:30

.4

22

0-3

0-2

0-4

Vi.

Public Service Personnel

Public service personnel are those employees of the library that have contact with

users.

The following is a profile of these individuals in your library.

the

A.

Median Age

33

33

43

45

-25-48

23 -43

28-53

3.

Average Length of Employment

in Your Library

67

77

6-11

5-10

3-13

C.

Average Hours per Week at

Public Service

20

18

22

19

13-21

14-24

11-35

D.

Average Hours per week at

Other Duties

13

17

17

17

9-23

13-24

10-25

Page 31: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

SAMA

PhD

No Response

TOTAL

Your Library

All Phase II

Libraries

Median

Large

Medium

Small

**

7.4

0.0

22.9

13.5

14.4

21.4

32.0

131.0

2°..4

35.8

25.0

13

62.0

47.3

37.5

23.5

13.5

**

*

**

1.3

*

29

110.0

Low-High Range

Large

Medium

0.0-14.7

0.0-21.4

3.5-32.8

0.0-37.5

15.5-50.0

5.3-50.0

20.0-55.3

21.4-53.S

0.0- 3.5

0.0- 0.0

0.0- 3.3

0.0-11.7

Library 15

Small

0.0-33.3

11.1-75.0

11.1-27.3

0.1-77.2

0.0- 2.0

0.0- 9.1

F.

Scheduling By Hour

(Average

4 of People

Assigned to Public Service)

9:00-9:59

310

42

4-26

2-10

0-7

19:00-10:53

011

63

3-31

3-10

2-7

11:00-11:53

011

63

3-31

4-10

2-7

12:00-12:53

810

53

3-23

3 -3

2-5

1:00-1:53

711

43

3-27

3-9

3-6

2:00-2:59

s12

54

3-33

4-11

3-7

3:00-3:51

911

G5

4-34

4-11

4 -9

4:00 -4:55

012

54

4-31

4-10

4-9

5:00-5:59

714

44

3-26

2-8

3-6

6:00-6:53

68

45

3-17

2-5

3-5

7:00-7:59

57

45

3-19

2-6

3-5

8:00-8:59

5'

73

53-18

2-6

3-5

9:00-9:59

35

10

0-12

0-2

0-5

Page 32: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.L.A. MEASUREMENT STUDY

Name of Library:

Library 16

Size Category:

Large

I.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the BPR probability sample was fo determine the probability of a

book published in the last five years.

The following are the results for your

user obtaining any

library:

Your Library

All Phase II

Libraries

median

Low-High Range

1.

Total Sample (N=500)

Large

Medium

Small

Large

Medium

Small

a. Probability of ownership

.494

.367

.230

.122

.136-.580

.160 -.223

.076-.176

b. Probability of availability

.348

.263

.180

.080

.110-.414

.088-.202

.044-.124

c. Availability of books owned

.704

.595

.720

.665

.551-.810

.550 -.7S9

.579-.750

2.

Adult Books (N=447)

a. Probability of ownership

.479

.405

.246

.125

.181-.893

.143-.266

.075-.183

b. Probability of availability

.389

.237

.174

.083

.121-.438

.074-.192

.045-.128

c. Availability of books owned

.729

.691

.780

.661

.353-.729

.516-.967

.588-.774

3.

Juvenile Books (N=53)

a. Probability of ownership

.434

.453

.302

-.075

.038-.755

.038-.472

.013-.283

b., Probability of availability

.340

.230

.226

.057

.019' -.396

.019-.302

.019-.183

c. Availability of books owned

.783

.692

.683

.750

.400-.340

.500-.800

.500-1.00

B.

Periodical Sample (N=80)

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

.713

.450

.325

.188

.175-.950

.255-.450

.100-.253

2.

Probability of availability

.638

.450

-.313

.175

.163-.950

.188-.600

.088-.513

3.

Availability of articles owned

.895

.977

.962

.875

.895-1.00

.582 -1.00

.625 -1.00

C.

Title Availability Sample

The

title availability sample was the sample that you took of your own collection.

The purpose

of

this sample was to be able to describe your collection as well as to determine the availability

of

the books that YOU actually own.

The following are the results for your library:

1.

Total Availability (N=470)

.691

.756

-318

.646

.585-.849

.630-.889

.582-.850

2.

Adult Availability (N=444)

.682

.744

.845

.732

.634-.882

.660-.899- .605-.929

3.

Juvenile Availability

(N=26)

.846

.636

.692

.648

.388-.846

.494-.724

.543-.745

Page 33: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Building Usage

A.

Description of Users

1. Sex

Your

it

Library

All Phase

Larr:e.

I!

Libraries

Low-Hi311 Ran ^e

Large

Medium

Library 16

Small

.tale

4577

53.9

c".3

44.2

44.5

43.0 -65.3

42.2-51.5

35.1-53.2

Female

2552

34.3

33.2

52.3

54.6

39.1-53.3

45.1-55.8

44.:-52.8

No Response

702

2.7

3.2

2.3

1.6

2.2- S.9

2.0- 3.5

0.3-

.4

TOTAL

7431

101.0

2.

Stulent-Monstudent

Stuient

2145

71.1

36.1

47.3

52.7

28.3-5.1

45.1-52.6

42.Z-57.I

:onstudent

4535

51.1

59.8

43.2

45.7

52.7-7.1.0

49.7-54.2

42.1-37.7

No Response

751

10.1

**

*0.3-11.3

0.2- 7.5

C.:- 7.2

T11q.

7331

111.'

3. Ora le Level of Stulen:.s

Elementary (K-5)

143

5.7

25.1

31.3

3.5-25.4

20.1-35.5

13.5-45.1

Junior !ligh School (7-0)

112

3.1

14.7

10.0

10 .7

2.4-25.5

12.3-22.7

13.3-72.1

School (11-12)

512

27.5

34.1

21.7

22.0

22.3 -33.3

21.5-35.1

24.1-37.1

215

41.3

30.2

15.7

13.5

11.5-41.6

5.2-24.5

Graduate School

131

5.1

4.1

1.9

1.4

2.1-15.3

3.2- 2.4

5.3- 3.4

No Response

115

1.1

5.7

6.5

G.3

3.7-20.4

4.1- 3.6

0.5-12.2

TOTAL

2146

100.0

.4.

Occupation of onstudcnts

Professional

1231

27.1

.27.0

13.1

12.7

15.3-33.2

17.9-25.3

12.5-23.1

Other

Collar

1452

31.5

21.3

21.')

13.3

12.1-55.0

11.0-32.2

l',.7-25.2

31u, Collar

614

13.3

13.1

10.3

11.9

5.7-17.2

2.7-13.5

6.1-1E.7

Housewife/mother

337

7.4

7.7

22.5

32.2

2.5-29.3

13.2-22.5

17.4-43.3

Retired

700

15.4

0.0

1.2

6.6

5.3-15.4

1.3-10.5

1.5-15.5

Unemployed

174

3.1

3.0

1.7

1.3

.0.7- 5.4

1.1- 2.3

0.0- 5.2

No Response

57

1.3

6.5

15.0

7.5

0.5-35.9

4.6-21.0

0.4-23.7

TOTAL

4535

100.0

3.

Time Entered

1:00-1:51

530

7.1

5.1

7,8

5.3

4.2- 8.5

0.1-15.5

0.0- 7.3

10:01-10:51

550

7.5

7.3

1.0

5.5

6.4- 8.9

7.0-11.0

4.1- 7.7

11:00-11:51

574

1.1

0.3

3.7

6.0

5.2- 9.5

4.4- 2.5

3.0- 3.1

12:00-12:50

1059

14.3

11.5

1.1

0.0

7.5-15.3

5.7-13.4

2.8-11.2

1:01-1:51

314

12.0

11.3

7.3

3.9

5.5-12.5

5.3-15.3

4.5-52.1

2:01-2:51

33

10.8

1.5

10.3

5.3

6.8-11.8

5.5-11.4

2.5-14.1

3:01-3:51

742

10.0

11.4

10.1

11.2

1.4-12.6

8.3-12.7

7.4-24.7

4:00-4:51

553

9.0

10.1

10.4

11.5

7.4-12.7

5.7-12.7

3.5-15.0

5:00-5:59

545

7.4

8.5

5.5

6.9

7.1-10.0

3.3- 9.9

3.5- 2.9

5:00-5:59

357

4.8

0.5

5.8

11.1

4.7- 3.5

3.3 -13.0

5.0-15.2

7:00-7:50

405

5.5

7.5

9.0

14.4

5.5-10.0

7.5-14.4

7.0-15.6

3:00-8:53

105

2.5

4.5

5.0

7.1

2.5- 5.8

2.5- 3.8

4.3- 0.1

No Response

10.1

0.1

0.1

*0.0- 2.4

0.3- 0.3

0.0- 1.0

TOTAL

7431

1.00.0

C.

Satisfaction

Satisfied

4393

53.3

55.5

60.0

72.1

52.6-73.1

56.3-73.3

62.5-77.5

Partially Satisfied

377

18.3

18.8

10.2

16.9

8.3-20.0

15.2-21.1

13.1-22.7

.Jot Satisfied

475

5.4

7.1

8.0

5.7

5.7-25.0

6.1- 9.4

5.0- 3.5

%0 'Response

504

2.1

G.G

3.2

5.5

5.3-23.4

3.2- 5.1

2.4- '.%0

TOTAL

7431

100.0

Page 34: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Iii.

Circulation

A.

In-Lihrary Circulation

Lftrary 1r

In-Lirary circ.:lation deals with the use of -,at-rials witkil t"e lisrnry

t"e ent-Pns.

The follewin: tafle

a hr^aklo,:m

the tyocs of 1,teri-,ls ur.el ,:itsie your lihr?ry

all t"e frequency with wkich they

! ern used

t"a t"r-e -4ay:

Type of :laterial

Circulatinl '!on- Fiction

Periodicals

General Encyclopedias

!!ewspapers

deference 5ooks

eircilatio,; Fiction

Vertical File

RecorIs

Other

TOT"%1

3. Outside the Library Circulation

Your

151n

1251 56

35r

1502

Lihrary

n.

11.0

n.1

13.5

21.c

1r,.7

25.T

".1;

1%1

1's.r,

17r

."

4.:

15')

7.5

.1'

153

7.",

l',3

.1

1-

511

9.3

,n

,.,

5314

1".1

II

Lisraries

Lo:: - :sigh Range

*:

led1,1-1.

25.^

21.7

1?-7-32.0

11.j-:,'".5

17.4-.T.7

l'.7

25.0

1.1-33.7

2:-.5-3%.3

In.n-:1.17

4.1'

11.5

0.2- 7.7

2.7- 1.1

5.v-%.1.7

7.5

4.1

0.5-23.3

0.5-1,7.4

0.7-2%5

12.;

11.r

4.'1-23.5

3..-1'.2

4.7-1.3.1

n.7

*0.5- n.5

1.5- ".3

1.7

r.4

/.:-17.7

1.2-2:.»

.7.'2-17.2

^.7

':..r

0.-11.3

r.:-11.::

-.^-:"...7

*"..3

7. J- 5.7

1.::-

"..':

2.1,

4.4

3.2-19.6

1.7-13.4

1.3-11.5

Outside the Ilsrary circulation deals with trilitio-,al cir,.!lat;on fi-ures.

The following is a

breakdown of the circulation in your lihrary Iurinl the three says studie-!.

of Ite:ns Circulate-!

7 of Users Circulating 2,00ks

Avera;e e of iterls per User

Users Checking. Out 300%s

C.

iteris Circulate! and Returned

5/07

351s

1351

1P14

191'1

1.7.nc

11!::

619

3.1

2.1

"5.12

3.23

21.r";

Circulated and Returned" refers to

tyoes of iterls circulated.

The following

is a hrea%Jown of the ite-ls that your lihrary circulate' on the three days studiud.

Circulate!

3oo!:s

Periodicals

Records

Other

TJTAL

Returned:

600's

Periodicals

Records

00er

TOTAL

7257

34.

77.5

14.7

1.-1.3

**

*3.1

1.0

515

7.1

5.2

2.4

3.4

747

..7

5.1

1.n

1.J

3607

100.1

7073

"3.6

15.1

94.5

11.7

**

*2.)

1.2

220

5.3

7.0

1.6

2.7

177

10.5

7.7

1.2

1.1

1107

110.1

1371-10134 1404-';252

1033-22L5

503-3410

451-1347

322- 7JC

2.55-3.01

3.11-3.r,7

2.5-3.30

2.7-52.4

21.2-51.3

22.3-55.2.

71.2-14.0

34.5-253

72.5-35.3

0.0- :.%3

1.J- ';.3

1.1- 3.2

0.0- 7.0

1.4- 4.4

2.3- 3.7

1.2-14.5

0.3- 2.5

0.7-21.2

73.0-31.7

24.3-10.4

73.5-05.2

0.0- 1.6

0.0 -6.3

0.1- 4.2

5.3-13.0

1.2- 4.5

2.4- 4.5

0.3-16.3

0.4- 5.2

0.0-21.4

Page 35: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 1:

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your Library

All Phase II

Libraries

Median %

Lame

Medium

Small

Lew-High Range

Large

Medium

Small

9:00-9:59

450

7.0

6.7

4.2

3.1

5.5- 3.2

0.5- 9.3

0.6 -11.8

10:00-10:59

608

9.3

8.3

9.7

4.8

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

687

10.5

9.1

7.9

7.8

6.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:59

792

12.1

9/9

7.3

8.9

6.5-11.6

5.3-12.4

3.1-11.6

1:00-1:59

803

12.3

1.9

7.9

8.4

6.9-12.4

7.2-18.6

5.6-1a.6

2:00-2:59

742

11.3

9.1

9.9

6.1

5.7 -11.3

4.8-14.2

3.5-15.7

3:00-3:59

753

11.5

9.2

10.5

3.6

6.3-11.5

7.5-13.1

6.8-18.3

4:00-4:59

557

3.5

10.2

12.4

10.3

8.5-16.5

9.1-13.2

8.3-18.3

5:00-5:59

397

6.1

7.6

6.1

6.3

6.1- 8.6

1.1-10.0

4.7-10.4

6:00-6:59

281

4.3

5.2

6.5

10.6

4.3- 7.6

3.7- 8.3

3.9-12.9

7:00-7:59

239

3.7

5.5

8.7

8.2

2.8- 8.6

4.5- 9.7

4.3-15.2

8:00-3:59

225

3.4

5.0

8.6

6.3

3.4- 6.9

3.3-12.6

5.2-12.2

TOTAL

6543

100.0

B.

Type of Question

Source Related

2671

40.8

38.8

34.2

46.8

29.2-50.4

31.3-72.2

19.6-90.2

.DireCtional

3872

59.2

61.2

65.8

53.2

49.6-70.8

27.8-68.7

9.8-80.4

TOTAL

6543

100.0

C.

Source Related Questions

1.

Questionner

Student

523

11.5

22.9

46.5

44.5

15.5-34.4

39.4-61.4

26.5-63.5

Nonstudent

2081

77.9

76.1

51.8

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

67

2.5

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

2671

100.0

2.

Means In Person

1415

53.0

53.5

81.5

80.0

30.2-77.7

76.6-01.1

61.4-95.8

By Phone

1256

47.0

46.5

13.5

15.1

22.3-60.8

8.9-23.4

4.2 -38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

2671

100.0

3.

Searcher

Librarian

2364

83.5

88.0

87.2

92.0

73.4-95.6

39.3-91.0

55.6-100.0

User

254

9.5

3.5

8.5

5.7

0.4-11.3

3.3-50.6

0.0-34.1

Both

31

1.2

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

22

0.3

0.4

0.0

0.0

0.0- 3.8

0.0- 3.9

0.0 -10.3

TOTAL

2671

100.0

4.

Disposition of Question

Answered

2543

95.2

98.6

97.8

100.0

95.2-99.6

96.4-100.0

93.6 -100.0

Referred

86

3.2

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

42

1.G

0.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

2571

100.0

Page 36: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

V.

5.

Source Used to Answer questions

Reference Book

Circulating Collection

Card Catalog

Index

Telephone Zook

City Directory

Vertical File

Other

TOTAL

Your Library

513

11.4

355

13.3

472

17.7

356

17.3

31

1.1

171

6.7

151

3.3

510

22.1

2571

inn.o

All

Ph.7se

II

Lii,raries.

Melian

Large

Medium

Small

Library IS

e

Large

Medium

3-nail

24.5

21.2

20.6

13.3-34.2

14.1-32.8

12.3-31.2

13.4

31.4

27.3

4.5-45.6

10.6-40.9

6.3-45.6

17.3

12.1

19.2

1z.4-21.1

6.7 -29.8

0.0-40.4

1.1

6.5

5.3

3.0-13.3

2.2-11.7

2.7-11.1

5.1

n.h

/3.0

0.6-10.4

2.0- 4.2

2.':- 1.7

3.2

0.5

0.0

0.3- 9.6

0.0- 3.1

0.0-

.4

3.2

1.1

3.0

1.0- 7.3

1.1- 7.3

1.7- 2.7

20.5

15.3

15.7

1.4-17.2

10.1-35.1

3.9-35.2

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by your patrons.

The figures below indicate the hint-est incidence (pc use of each of

the listei items during the three days that you collected this information as well as

the time of day when this occured.

Your Library

All Phase

II

Libraries

Low-High Range

Typeof,Iten

Median

ATime

Large

Medium

Small

Large

Medium

Small

Table Seating

163

12:30

85

57

41

2-173

2-22

0-118

Lounge Chairs A Couches

35

12:31

2 3

11

10

0-56

0-25

0-15

Photocopier

511:31P.4:30

54

20-7

0-5

6 -3

Meeting "Room

150

7:3113:31

15

77

51

1-218

0-215

0-121

Microfilm Reader (Printer)

5Often

52

20-10

2-3

0-4

Record Player

41:30

42

20-1

0-2

0-4

VI.

Public Service Personnel

Public service personnel are those employees of the Tibrary that have contact with the

users.

The following is a profile of these individuals in yDur library.

A.

Medlin Age

41

33

43

45

-25-48

28-48

23-53

B.

Average Length of Employment

in Your Library

17.

77

5-11

5-10

3-13

C.

Average Hours per Week at

Public Service

71

12

22

19

13-21

14-24

11-36

D.

Average Hours per week at

Other Duties

16

17

17

17

9-23

13-24

10-25

Page 37: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

BAMA PhD

No Response

TOTAL

Your Library

All Phase II

Libraries

Median

Large

Medium

Small

15

14.2

7.4

0.0

22.0

17

15.0

14.4

21.4

32.0

21

13.1

21.4

35.8

25.0

49

46.2

47.3

37.5

23.6

10.1

**

*

43.8

1.3

**

105

100.0

Low-High Range

Large

Medium

0.0-14.7

0.0-29.4

3.5-32.3

0.0-37.5

15.6-50.0

5.9-50.0

20.0-55.3

21.4-53.8

0.0- 3.5

0.0- 0.0

0.0- 3.3

0.0-11.7

Library 16

Small

0.0-33.3

11.1-75.0

11.1-27.3

0.0 -77.2

0.0- 0.0

0.0- 9.1

F.

Scheduling By Hour

(Average

# of People Assigned to ?ublic Service)

9:00 -9 :59

26

10

42

4-25

2-10

0-7

10:00-10:59

31

11

63

3-31

3-10

2-7

11:00-11:59

31

11

63

3-31

4-10

2-7

12:00-12:59

21

10

53

3-23

3-8

2-5

1:00-1:59

27

11

43

3-27

3 -9

3-5

2:00-2:59

33

12

54

3-33

4-11

3-7

3:00-3:59

34

11

65

4-33

4-11

4-9

4:00-4:50

31

12

64

4-31

4-10

4-3

5:00-5:59

26

14

44

3-26

2-8

3-6

6:00 -5:59

'7:00

17

34

53-17

2-6

3-5

-7:59

19

74

53-19

2-6

3-5

8:00 -3 :59

18

73

53-18

2-6

3-5

9:00-9:59

12

51

00-12

0-2

0-5

Page 38: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.L.A. MEASUREMENT STUDY

Name of Library:

Library 17

Size Category:

Large

I.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

All Phase II

Libraries

Low-High Range

Median

1.

Total Sample (N=500)

Large

Medium

Small

Large

Medium

Small

a. Probability of ownership

.136

.367

.230

.122

.136 -.580

.160-.288

.076-.176

b. Probability of availability

.110

.268

.180

.U80

.110-.414

.083-.202

.044-.124

c. Availability of books owned

.561

.696

.720

.666

.561-.810

.550-.789

.579-.750

2.

'Adult Books (N=447)

a. Probability of ownership

.215

.405

.245

.125

.181-.893

.143-.266

.075-.133

b. Probability of availability

.121

.237

.174

.083

.121-.438

.074-.192

.045-.12S

c. Availability of books owned

.563

.691

.780

.661

.353-.729

.516-.967

.588-.774

3.

Juvenile Books (N=53)

a. Probability of ownership

.038

.453

.302

.075

.038-.755

.038-.472

.018-.283

b. Probability of availability.

.019

.230

.226-

.057

.019-.395

.019-.302

.019 -.139

c. Availability of books owned

.500

.692

.688

.750

.400-.840

.500-.830

.500-1.00

B.

Periodical Sample (N=80)

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

.175

.450

.325

.188

.175-.950

.255-.450

.100-.263

2.

Probability of availability

.163

.450

.313

.175

.163-.950

.188-.600

.088-.513

3.

Availability of articles owned

.929

.977

.962

.875

.895-1.00

.682-1.00

.625-1.00

C.

Title Availability Sample

The

title availability sample was the sample that

you took of your

own

collection.

The purpose

of

this sample was to be able to describe your collection as well

as to

determine

the availability

of

the books that you actually own.

The following are the results for your library:

1.

Total Availability (N =434)

.789

.755

.818

.646

.585-.849

.630-.889

.582-.850

2.

Adult Availability (N=342)

.854

.744

.8116

.732

.634-.882

.650-.899

.605-.929

3.

Juvenile Availability

(N=142)

.634

.636

.692

.648

.388-.846

.494-.724

.543-.746

Page 39: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

SuilAinz; Usa.;e

A.

Description of Users

1. Sex

Your

3

Li!)rary

0.

All Phise

!le-!ian

Larne

:te:!ium

Small

Loa-Liix', Raze

Large

Li!...7r3ry :7

Small

1441

43.s

50.3

44.2

44.5

43.0-55.0

42.2-51.5

35.1-53.:

Female

1755

55.5

52.4

54.5

31.1-55.5

43.1-55.Z.

...'3.C-52.2

No Response

125

3.7

3.2

2.5

1.5

2.2- 5.3

2.,- 5.5

-.0- 2.:

T:JTAL

3351

111.0

2. Stuent-Nonstudent

Stuent

1257

37.5

35.1

'17.3

52.7

13.4-45.1

%7.1-52.3

42.2-37.1

Nonstuient

2114

52.5

43.1

5.7

52.7-5 1.0

43.7-.24.1

No Response

**

**

*1.1-11.0

S.,-

73.

2

TOTAL

3351

110.1

3.

Gra-.1e Level of Students

Elementary (' :-C)

257

26.4

2.2

25.1

31.3

3.6-20.4

.1-55.5

:3.5-42.1

junior Ni a School (7-9)

321

25.5

14.2

11.2

13.7

2.4-25.3

School (10 -12)

451

31.5

34.9

21.7

2S.0

22.3-'5.0

21.5-35.1

.24.1-37.1

5ollPlp

145

11.5

51.2

15.7

13.5

11.5-41.5

17.7-25.2

:.2-2%.5

GraJuate School

25

2.1

4.1

1.1

n.4

2.1-15.2.

2.2- 2.4

.;.(-2- 3.4

No Response

43

3.9

5.7

G.G

6.3

3.7-29.4

4.1- 2.0

0.3-12.2

TOTAL

1257

101."

4. -Occupation of Nonstudents

grofessionnl

57q

27.7

27.2

11.1

12.7

15.3-33.2

17.-2-23.3

12.5-22.1

Other Ilhlte Collar

337

15.1

19.2

21.9

18.3

10.0 -35.0

17.2-32.2

14.7-2=.2

Slue Coll,r

117

1.5

13.1

10."

10.1

5.7-17.2

2.7-15.5

5.1-15.7

Housewife/mother

516

22.5

7.7

22.5

32.7

2.5-29.3

13.5-21.5

17.4-43.3

Retired

117

5.1

1.1

1.3

6.6

5.3-15.4

1.3-10.5

1.5-15.5

Unemployed

33

1.G

3.0

1.7

1.3

0.7- 5.4

1.1- 2.1

0.6- 3.2

No Response

315

15.0

5.3

15.1

7.6

0.5-35.1

4.6-21.1

9.4-20.7

TOTAL

1014

101.0

B.

Time EntereJ

9:00-2:51

265

7.9

1.1

7.2

5.3

4.2- 3.6

0.1-23.5

3.0- 7.3

10:00-10:59

212

8.1

7.3

1.9

5.5

6.4- 2.9

7.0-11.5

4.1- 7.7

11:00-11:59

195

5.

1.3

S.7

5.0

5.8- 0.5

4.4- 3.5

3.0- 2 .1.

2'SZ.

iJ

/1.

r .e

6.

-C7.3- /5.3

5. 7 -i3ti

,7?

-ii_

'71

1:00-1:51

211

G.5

12

7.

.1

5.5-12.5

5.2-15.S

4.5-12.:

2:00-2:51

227

6.3

2.5

10.3

0.8

5.8-10.2

3.5-11.4

2.5-14.1

3:00-3:51

421

14.5

10.4

10.9

11.2

1.4-12.3

2.Z-12.7

7.4-24.7

4:00-4:59

425

12.7

11.1

10.4

11.5

7.4-12.7

5.7-12.7

2.5-15.6

5:90-5:5)

212

0.7

..

,5.5

6.3

7.1-10.0

3.3- 9.1

3.5- 3.1

5:00-5:51

227

5.3

5.5

5.3

10.1

4.7- 3.5

3.3-12.0

5.0-15.2

7:01-7:59

335

10.0

7.5

1.1

14.4

5.5-10.0

-7.5-14.4

7.0-15.2

3:00-2:51

114

5.1

4.-

5.1

7.1

2.5- 5.0

2.5- 5.3

4.5- S.1

No Response

**

,.'

0.1

*9.- 2.!.

/.C- S.3

.5.t.;- :.:

TOTAL

3351

100.0

C.

Satisfaction

Satisfie1

2441

73.1

rr.17,

51.2

72.1

52.6-73.1

55.3-73.9

52.5-77.5

?artially Satisfie%!

523

15.6

10.2

15.)

0.3-20.3

15.2-21.1

13.1 -72.7

Not :atisfieJ

112

5.7

7.:

2.1

C.7

5.7-7_5.3

;I.:- :.4

5.5- 2.2

No 0.esdonse

111

5.5

-

5.5

3.9-29.4

5.2- 5.1

2.4- 2.5

TOTAL

3351

121.1

Page 40: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

C.

in-L:',r,ry "irc

:

!n,ls

n'

7.1e

nllo.:!A tA';le

nr

11.r.ri

tt frelu..ncy !.!!c,

t''ey

t^e

Your Lihrary

11

11

'etian '

TyPe of !lat,:ri,1

3:1,111

1irc.ilatil7 ':on-Fiction

5'1

..

-77.7

"5.7

11.-

12.7-3-.1

7erioficals

1^7."

31.7

-..-./

1-

.7

-'::,.

1.1-13.7

74.5_--7%.3

Cenoral Zncyclopelia:i

73

2.

1.4

4."-'

11.5

1.1- 7.7

2.7- 1.5

5.S-41.7

%ewspapers

317

10.1'

".'.1

7.r

4.0

".5-23..i

C.5-22.4

1.7-:.5

Recer,oce 3oWe.s

153

5.'

1%.r

1".4

16.5

4.4-73.'.;

3.4-5f..2

4.7-15.:

!*Icrofil-,

1f1

%4

Circulatin:; Fiction

"1

15.7

L.1

4.4

^.7

i-

...

*

7.4

0.C- ".7

7..'2-:7.7

1.1-

-....;

1.2-.4

r.'-

:'.1-17.:

7ertical rile

1"

1.7

--

..

1.7

..

4. >

'.2-11.J

".ocorls

117

"...

*1.3

Cti'er

,a

3.'

7.1

1.c

4..

3.2-11.5

".7-15.4

1.5-11.5

TOT1t.

31'2

/11.1

OutsMe the Lihrary Circulation

Jutt,ile the lihrary circulation leals with tra-iitienal

f:-.u..es.

The

folle::inc is a

.)ro1%-iown of tho circulation in your lihrary

ti,ree ',ys 51:J-tin-%

# of ite-ns Circulatol

3.741

37.15

136P

1214

1371-11034

1404-4252

1-53-1245

4 of :Jsers Circulatin-. 7:oohs

1364

13C7

*alp

C11

503-3411

451-1347

322- 7C7.

Avarale # of Itrris por Usor

2.g4

n1.12

3."3

2.56 -3.31

3.11-3.17

2.15-3.51

Users Cheetino Out 3onks

4:1.41

33.".

47.6 t

32.07;

20.7-52.4

21.2-71.5

21.3-52.?

Itc-ls Circullto.1

ni loturne-!

"Itoris Circulatel aft! Returne-!" rotors to the -typos of it"-is

is a brea%lown of tho ite-13 t'-at your lisrary circulat .1 'on

circulate-%

7,12

the ti-roe -iays

followinc

Circulatel

3oohs

3135

°?.4

-(7.6

1!1.'

11.

71.2-14.2

24.5-1%1

72.5--5.3

Periolicals

**

3."

1.1

1.0- '.5

n.":

-C.3

0.1- 5.2

Recorls

213

5....

5."

1.%

3...

1.:,- 7.9

n.4- %.4

2.3- 3.7

Other

221

5.1

5.1

1.1

1.9

1.2-14.5

2.0- 2.3

C.7-21.1

T1T11..

4451

111.1

letirnel:

Sooks

3111

I7.6

"5."

14.5

11.7

73.1-11.7

n!..,--.4

73.5-"17.2

Periolicals

3

Recorls

314

7.#

Other

C*

'. 1.7

1

,-

,..-

1.7

1.2

*.7

1.1.

C.0- 1.F

5.3-13.0

1.1-16.3

1.2- '-.3

1.2- 4.5

I.4- 5.2

r.1-

'i.'

2.4- 4.5

7.1-71.4

TOTL

4021

111.1

Page 41: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

!Y.

Patterns of Reference Usage

Library 17

"Patterns of Reference Usage" deals

with the data that your library collected on all

reference queStions asked over the :three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your Library

0%

All Phase II

Libraries

Median t

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-9:59

64

5.5

6.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.E-11.2

10:00-10:59

226

11.5

8.3

9.7

4.3

7.1 -19.5

5.5-13.4

2.4-10.5

11:00-11:59

80

6.9

9.1

7.9

7.8

5.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:59

77

6.6

9.9

7.3

8.9

5.6-11.6

5.8-12.4

3.1-11.8

1:00-1:59

97

8.4

9.9

7.9

8.4

6.9-12.4

7.2-12.6

5.6 -1L.6

2:00-2:59

78

6.7

9.1

9.9

G.1

6.7-11.3

4.3-14.2

3.5-15.7

3:00-3:59

85

7.3

9.2

10.5

8.5

6.3-11.5

7.5-13.1

5.3-12.3

4:00-4:50

191

16.5

10.2

12.4

10.8

8.5-15.5

9.1-13.2

2.3-12.3

5:00 -5 :59

98

8.4

7.6

6.1

6.3

6.1- 8.6

1.1-10.0

4.7-10.4

6:00-5:59

71

6.1

6.2

6.5

10.6

4.3- 7.5

3.7- 3.3

3.9-12.9

7:00-7:59

33

2.8

5.5

;.7

8.2

2.8- 8.6

4.5- 3.7

4.3-15.2

8:00 -3 :59

59

5.1

5.0

8.6

6.8

3.4- 6.9

3.3-12.6

5.2-12.2

TOTAL

1151

100.0

B.

Type of Question

.Source Related

427

36.8

33.2

34.2

45.8

29.2-50.4

31.3-72.2

19.5-90.2

Directional

732

78.5

51.2

65.8

53.2

49.5-70.8

27.8-63.7

9.8 -60.4

TOTAL

1159

100.0

C.

Source Related Questions

1.

Questionner

Student

92

21.5

22.9

46.5

44.5

15.5-34.4

39.4-61.4

28.6-63.5

Nonssrudent

335

78.5

76.1

51.2

.51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

,*

*2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Rpponse

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

427

100.0

2.

Means In Person

271

63.5

53.5

81.5

80.0

39.2-77.7

76.5-91.1

61.4-25.8

By Phone

156

36.5

46.5

18.5

16.1

22.3-50.8

8.9-23.4

4.2-32.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

427

100.0

3.

Searcher

Librarian

408

95.6

88.0

87.2

92.0

73.4-95.6

39.3-91.0

55.6 -100.0

User

13

3.0

8.5

8.5

5.7

0.4-11.8

3.3-50.5

0.0-34.1

Both

61.4

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0 -2..7

No Response

**

9.4

0.0

0.0

0.0- 9.S

0.0- 8.9

0.0-10.3

TOTAL

427

100.0

4.

Disposition of Question

Answered

420

98.4

98.6

97.8

100.0

95.2-99.6

96.4-100.0

93.6 -100.0

Referred

10.2

0.6

0.5

U.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

61.4

n.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

427

100.0

Page 42: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

V.

Your

Llhrary

111 Phase It

Libraries

Low-9igh Range

Library 17

5.

Source Used to Answer Questions

Lar7e

Medium

Small

Large

Medium

Small

Reference Book

57

13.3

24.5

21.2

2n.b

13.3-34.2

14.0 -32.3

12.3-31.8

Circulating Collection

110

4% 1

13.4

10.4

27.3

4.5-46.5

10.6-40.0

!'...8-4,:.0

Card Catalog

54

15.1

17.3

12.1

11.

/2.4-21.1

6.7-29.6

0.1-45.:.

Index

13

3.0

1.1

5.5

5.3

3.C-13.3

2.6-11.7

2.7-19.1

Telephone Book

40.9

5.1

0.4

0.0

0.6-10.4

0.0- 4.2

0.0- 1.7

City Directory

31.7

3.2

0.5

0.0

[1.3- 9.5

0.0- 3.1

0.0- 2.4

Vertical File

51.4

3.8

1.0

3.0

1.0- 7.8

1.1- 7.6

1.7- 9.7

Other

81

18.9

20.5

15.3

15.7

1.4-17.2

10.1-35.1

3.3-35.2

TOTAL

427

100.0

Facilities Usage

Facilities Usage..lc...cis with the use.of equipment and special facilities in your library

by your patrons.

The figures below'indicate the highest incirlence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Your Library

All Phase II

Libraries

Low-High Ranr:e

Type ol item

tied ian

#Time

Large

Medium

Small

Large

Medium

Small

Table Seating

40

8:39

85

57

41

2-176

2-82

Lounge Chairs

Couches

15

2:39P110:39

21

11

10

0-56

0-25

0-118

&c-Irs

Photocopier

54:3n

54

20-7

1-5

1-3

mee.ting Room

218

8 :30

00

77

61

0 -213

0-215

0-121

Microfilm Reader (Printer)

45:39

52.

20-10

3-3

0-4

Record Player

37:3n

42

20-8

0-2

0-4

V!.

Public Service Personnel

Public service personnel arc those employees of the lIbr7ry that have contact with the

users.

The following is a profile of these individuals in your library.

A.

Median Age

48

33

48

45

-25-48

28 -43

28-53

B.

Average Length of Employment

in Your Library

87

-7

75-11

5 -13

3-13

C.

Average Hours per Week at

Public Service

14

18

22

19

13-21

14-24

11-35

D.

Average Hours.per week at

Other Duties

21

17

17

17

9-23

13 -2'i

10-25

Page 43: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Library 17

Your Library

All Phase II

Libraries

Low-High Range

Median

E.

Highest Degree Earned

Large

Medium

Small

Large

Medium

Small

High School

15.0

7.4

0.0

22.9

0.0-14.7

0.0-29.4

0.0-33.3

Some College

210.0

14.4

21.4

32.0

3.5-32.3

0.0-37.5

11.1-75.0

BA

840.0

23.4

35.3

25.0

15.C-50.0

5.9-50.0

11.1-27.3

MA

945.0

47.3

37.5

23.G

20.0-55.3

21.4 -53.3

0.0 -77.2

PhD

**

**

*0.0- 3.5

0.0- 0.0

0.0- 0.0

No Response

**

1.3

**

0.0- 3.3

0.0-11.7

0.0- 0.1

TOTAL

20

100.0

F.

Scheduling By Hour

(Average # of People Assigned to Public Service)

9:00-9:59

410

42

4-26

2-10

0-7

10:00-10:59

311

6- 3

3-31

3-10

2-7

11:00-11:59

311

63

3-31

4-10

2-7

12:00-12:59

310

53

3 -23

3-8

2-5

1:00-1:59

311

43

3-27

3-9

3-6

2:00-2:59

312

54

3-33

4-11

3-7

3:00-3:59

411

G5

4-34

4-11

4-0

4:00-4:51

412

54

4-31

4-10

4-0

5:00-5:59

314

44

3-25

2-6

3-6

I'

.6:00-6:59

33

45

3-17

2-5

3-5

7:00-7:59

37

45

3-10

2-5

3-5

8:00-8:59

37

35

3-18

2-6

3-5

9:00-9:59

*5

10

0-12

0-2

0-5

Page 44: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.L.A. MEASUREMENT STUDY

Name of Library:

Library 18

Size Category:

Large

I.

Descriotion of Collection

A.

"3PR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

1.

Total Sample (N=500)

a. Probability of ownership

b. Probability of availability

c. Availability of books oAed

2.

Adult Books (N=447)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

Your Library

. 580

. 414

..714

All Phase ii

Libraries

Median

Larne

Medium

Small

. 367

.265

.596

.230

.122

.180

.080

.720

.666

.615

.405

.246

.125

.438

.237

.174

.033

.713

.G91

.730

.661

Large

Low-High Range

Mediums

Small

.135-.580

.150-.232

.076-.175

.110-.414

.088-.202

.044-.124

.561-.810

.550-.789

.579-.750

.181-.893

.143-.266

.076-.1E3

.121-.433

.074-.192

.045-.122

.353-.729

.516-.957

.588-.774

3.

Juvenile Books (N=53)

.

a. Probability of ownership

.283

.453

.302

.075

.038-.755

.038-.472

.018 -.263

b. Probability of availability

.208

.230

.226

.057

.019-.396

.019-.302

.019-.189

c. Availability of books owned.

.733

'.692

.688

.750

.400-.840

.500-.800

.500-1.00

B.

Periodical Sample (N -80)

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your library:

I.

Probability of ownership

2.

Probability of availability-

3.

Availability of articles owned

.950

. 950

1.00

. 450

.325

.450

.313

. 377

.962

.188

.175-.950

.255-.450

.100-.253

. 175

.163-.950

.188-.600

.033 -.513

. 875

.895-1.00

.632 -1.00

.625-1.00

C.

Title Availability Sample

.The title availability sample was the sample that you took of your own collection.

The purpose

of this sample was to be able te, describe your collection as well as .to determine the availability

of the books that you actually own.

The following are the results for your library:

1.

Total Availability (N =600)

Z.

Adult Availability (N=431)

3.

Juvenile Availability

(N= 69)

.G34

.655

.623

.756

.813

.744

.846

.635

.692

.645

.585-.849

.630-.889

.58z-.850

.732

.654-.882

.650 -.299

.605-.929

. 643

.388-.846

.494-.724

.543-.746

Page 45: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Building Usase

A.

Description of Users

1. Sex :4a1e

Fei le

Response

T1T,AL

Student-Nonstudent

Student

Nonstuient

10 Response

TOTAL

3. Grae Level of Students

Ele:;lentarY (K-G)

Junior Iii an School (7-3)

High School (10-12)

College

Craluate School

;:ei Response

TOTAL

4.

Occupation of Nonstudents

Professional

Other White Collar

Slue Collar

Housewife/mother

Retire'l

UnemploYel

No Response

TOTAL

3.

Time Entered

9:00-1:51

10:00-10:50

11:00-11:51

12:00-12:51

1:90-1:50

2:00 -2:50

3:00-3:50

4:09-4:59

5:00-5:53

6:00-6:50

7:90-7:59

3:10-8:51

Response

TOTAL

C.

Satisfaction

Satisfin

Partially Satisfied

Not 3atisfiel

No !esponse

TOTAL

Your

4094

2057

451

5512

1343

3940

715

5512 CO

19

53')

704

311

132

1343

1301

1111

55019

473

253 44

3940

429

424

515

290

214

451

941

414

583

333

531

234

11

G512

3117

1G31

531

5312

Library

51.5

31.5

5.0

100.0

23.4

60.3

11.')

101.1

3.5

5.3

21.2

33.1

16.4'

7.1

100.0

33.2

21.1

117.7

2.5

12.0

G.4

1.1

100.0

6.5

7.4

9.5

13.5

12.5

6.0

10.0

7.4

1.1

14.7

2.3

4.1

1.'

100.0

51.1,

25.'

9.1

7.3

1.01.1

All

PI-Isc 11

Libraries

;e-!Tan

Lar7e

!le.lium

Small

5n.3

44.1

44.5

37.2

52..1

54.5

3.2

2.2

1.5

35.1

47.3

52.7

11.2

48.2

45.7

**

*

r..,r

25.1

31.3

V

14.2

11.0

11.7

34.1

29.7

23.0

39.2

15.7

13.5

4.1

1.1

0.4

7.7

5.3

G.3

27.r

11.1

13.7

29.2

21.9

18.3

13.1

17.2

10.0

7.7

22.5

32,

.0

1.'1

5..5

3.0

1.7

1.3

5.3

15.9

7.5

6.0

7.1

5.3

7.3

1.0

5.5

:.3

8.7

5.1

11.5

9.3

6.0

11.4

7.4

8.0

1.5

10.3

G.3

10.4

19.9

11.2

1,1.1

10.4

11.5

"r.

5.5

5.2

.- ,

5."

1C.1

7.0

1.1

14.4

4.-

5.1

7.1

'.:

1.1

*

f..3.3

72.1

1".:

15.3

5.7

%.:

Lark

43.5 -55.0

30.1-53.3

2.2- 5.0

22.4-45.1

52.7 -69.0

0.0-11.0

3.5 -20.4

2.4-25.5

22.3-43.3

11.5-41.6

2.1-15.3

3.7-20.4

15.3-33.2

10.0-35.0

5.7-17.2

2.5-21.3

5. 3-15.4

0.7- C.4

0.5-36.9

4.2- 2.6

6.4- 3.3

5.8- 0.5

7.5-15.3

6.5-12.5

6.2-10.2

0.4 -12.5

7.4-12.7

7.1-10.0

4.7- 3.5

5.5 -10.0

7.5- 5.2

0.0- 2.4

51.7-73.1

2.3-20.3

5.7-25.3

3.1-23.4

42.2-51.5

45.1-55.3

2.J- 5.5

45.1-52.6

40.7-54.3

0.0- 7.5

20.1-35.5

12.8-22.7

21.5-33.1

10.7-23.0

0.Z- .:.4

4.2- 7.5

17.0-23.3

12.0-3:,.2

2.7-15.3

13.2-27.5

1.3 -25.5

1.1- 2.5

4.5 -21.0

0.1-11.5

7.0-11.0

4.4- 0.5

5.7-13.4

6.2-13.0

6.6-11.4

2.8-12.7

5.7-12.7

3.3- 3.1

3.0-15.0

7.5-::..4

2.5- C.0

0.0- 0.3

55.3-75.3

15.2-21.1

5.1- 0.4

3.2- 5.1

Small

36.1-55.3

44,5-:2.2

0.3-

42.8-57.1

42.3 -57.2

0.5- 7.2

13.5-47,1

13.3 -22.1

24.1-37.1

5.2-24.5

S.- 3.4

3.2-12.2

12.5 -22.1

14.7-25.2

5.1-17.7

/7.4-43.3

1.6-13.5

o.a- 2.2

0.4-20.7

0.1- 7.3

3.1- 7.7

5.0- 9.1

2.3-11.2

4.5-15.1

2.5-13.1

7.4-24.7

3.5-15.1

3.5- 0.1

5.0-15.2

7.[.-15.3

4.0- 2.1

0.0- 1.0

62.5 -77.5

13.1-22.7

5.5-

.0

2.4- 3.0

Page 46: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

!I!.

3irculution

Lihr;.!ry 11

A.

In-Lihrary Circulation

In-Library circulation Icalswith the use 0' .13terinls aithin the li.-!rr!ry

the patrons.

Thu rolloin.; tahle ;ives a hrea!:!^wn r);:

thc2 tYPes of .naterills

'...1S'!-! within y3ur lihrary

and the frequency with ahich they were use-! -lurinl the three -fays

Your Lif)rary

All Phase

If

Lihraries

lefian

Lvw-,;i6:1

Type or Material

1Lar :'e lei

Small

Larr.e

!Ier!iu-1

Sma:1

Circulatin:; "Ion-Fiction

1f'74

3e'..1

1-.7

25.3

21:7

12.5-35.1

11.3-.3.5

:7.4-1.7

Perio4.icals

1515

2 ".7

21.1

21.7

25.0

1.1 -33.7

24.5-34.3

l".1-22.F

lenarpl 7ncyclope1ia::

1"

1.7

7.4

4.3

11.5

1.3- 7.7

2.7- n.1

F.7-%=.7

';e1;5pdoers

151

5.3

in.':

7.0

14...)

:;.5-23.0

1...)-2:.4

1-7-1".3

rl,!Fcrence B00%s

13-1

14.1

14.;-;

11.4

1.-

4.4-23.0

3.-:.7.2

4.7-17.1

iilcrorI

11n

1.3

4.1

1.7

*".,-,- 1.7

^.4- -.3

-.-- 1.7:

CircJltinz; cictiol

444

7.1

4.4

1.3

3.4

2.U-n. i

.1.2-2-.4

).1-:7.2

Vertical File

1'1 _

12

2.;

0.7

4.3

1.2-11.1

..2-11.1

1.1-72.7

:ecorls

II^

1.1

*1.3

n.)- -..7

".r- ".:,

;'.5- ".-

Other

52 3

11.1

7.-

-.

%.%

3.2-11.3

2.7-31.%

1.7,-li.-

i)TAL

5r324

111.1

3..

Outsie the Literary Circulation

Outslie Oe library circulation deals with tralitional circulation ci,ures.

The Followin; is

,reo'slown of the circulatioi In your lihrary lurinl

the three says stu-II01.

; or

rIrculatel

3r15

33

1'P314

137?-1r:134

1414- 252

1233-22%5

or Users Circulatim; loo':.;,

3411

1367

11.7

5,r,"-31:i

4:71-1547

2,71- 7.-

ver:r;e 4 c2 Ito-1s per User

21

3.12

3.23

2.5C-3.31

3.1f,-3.7,7

Users Chec%in,7 Out 3no.ts

52.4";

33.1';

47.";

3;:.C:";

21.7-57.4

21.2-57.3

21.3-51.1

C.

fteIs tirculatet ant Returnel

1irculatel

Is a ')realown of

Circulatel

anl n.eturnel" refers to the tYnns o'

-.:irculatel.

The folluwin!;

the ite-is teat your lihrary circulatei on the three -flys sttpliel.

loofa

5455

n4.0

19.5

14/

13.5

S1.2-34.0

34.5-3C.0

72.5-'17.F.

Derioicals

**

*i.0

1.3

:1.0- n.3

1.0-

.3

.?..1.- 7.7

:lecoris

411

4.7

n."

1.4

5.4

0.0- 7.0

:).4- 4.4

2.3- 5.7

Other

113

1.3

7.1

1.1

1.0

1.2-14.5

1.0- :.2

:'.7-21.;

T1111..

1^07

111.1

Returnel:

300%s

n17

25.2

^7.1

11.7

73.0-11.7

C4.9-1.5.4

73.5-05.:

Perin-ficals

111

1.q

".1

1.3

1.0- 1.5

L1.3

1.1- ';.P.

lecorls

54?

1.2

0.7

7.3-13.0

1.2- 4.5

2.4-

Other

7.7

1.-

1.1

fl.4- 5.2

C.:1-21.

TITLE

11 711

1 1n.n

Page 47: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

"Patterns of Reference Usage" deals' with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

Library 12

A.

Reference Activity by Time of Day

Your Library

All Phase it

Libraries

Me.lian

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-9:59

362

5.9

6.7

4.2

3.1

5.5- 8.2

0.5- 0.3

0.6-11.2

10:00 -10:59

526

8.G

8.3

9.7

4.3

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

556

9.1

9.1

7.9

7.8

6.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:59

709

11.6

9.9

7.3

8.9

6.6-11.6

5.8-12.4

3.1-11.8

1:00-1:59

710

11.6

9.9

7.9

8.4

6.9-12.4

7.2 -18.5

5.5-14.5

2:00-2:59

632

10.3

9.1

9.9

6.1

6.7-11.3

4.3-14.2

3.5-16.7

3:00-3:59

680

11.1

9.2

10.5

8.5

6.3-11.5

7.5-13.1

6.8-12.3

4:00-4:59

555

9.1

10.2

12.4

10.8

8.5-16.5

9.1-13.2

8.3-12.3

5:00-5:59

425

6.9

7.6

6.1

6.3

6.1- 8.6

1.1-10.0

4.7-10.4

6:00-6:59

364

5.9

6.2

5.5

10.6

4.3- 7.6

3.7- 8.3

3.9-12.9

7:00-7:59

358

5.8

5.5

8.7

8.2

2.8- 8.6

4.5- 9.7

4.3-15.2

3:00 -3:59

253

4.1

5.9

8.6

6.3

3.4- 6.9

3.3-12.6

5.2-12.2

TOTAL

6130

100.0

B.

Type of Question

Source Related

1977

32.3

38.8

34.2

46.8

29.2-50.4

31.3-72.2

19.6-90.2

Directional

4153

67.7

61.2

65.8

53.2

49.6-70.8

27.8-68.7

9.6 -80.4

TOTAL

6130

100.0

C.

Source Related Questions

1.

Questionner

Student

307

15.5

22.9

46.5

44.5

15:5-34.4

39.4 -61.4

28.5 -63.5

Nonstudent

1612

81.5

76.1

51.3

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

58

3.0

2.3

1.7

*-

0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0: 3.9

TOTAL

1177

100.0

2.

Means In Person

1044

52.8

53.5

81.5

80.0

39.2-77.7

76.6-91.1

51.4-95.8

By Phone

933

47.2

46.5

18.5

16.1

22.3-60.8

8.9-23.4

4.2-32.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

1977

100.0

3.

Searcher

Librarian

1664

81.2

88.0

87.2

92.0

73.4-95.6

39.3 -9.1.0

55.6-100.0

User

142

7.2

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

17

0.8

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

154

7.8

0.4

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-10.3

TOTAL

1977

100.0

4.

Disposition of Question

Answered

1969

19.6

91.6

97.8

100.0

95.2-19.6

96.4-100.0

93.6-100.0

Referred

**

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

30.4

0.7

0.5

0.0

0.3- 2.9

0.0- 3.2-

0.0- 3.2

TOTAL

1977

100.0

Page 48: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Your

Library

Ali Phase If

Libraries

Low-High Range

Library ;1=5

5.

Source Used to Answer Questions;

&Lar <e

'tedium

Small

Large

Medium

Small

Reference Book

552

21.4

24.5

21.2

21.r.i

13.3-34.2

14.9-32.8

17.3-31.8

Circulating Collection

05

4.8

13.4

71.4

27.3

4.5-45.5

11.6-49.0

5.6-405

Card Catalog

353

17.0

17.3

12.1

1t2.2

12.4-21.1

6.7 -20.3

0.0-4'1..4

Index

151

2.1

9.1

.5

5.3

3.0-13.3

2.8-11.7

2.7 -10.1

Telephone Book

140

7.1

5.1

0.4

0.0

0.5-10.4

0.0- 4.2

0.0- 1.7

City Directory

110

0.5

3.2

0.5

0.0

n.3- 0.6

1.0- 3.1

0.0- 7.4

Vertical File

70

1.0

3."

1.6

3.0'

1.0- 7.3

1.1- 7.2

1.7- 7,.7

Other

456

23.1

21.5

15.3

15.7

1.4-17.2

10.1-35.1

3.9-35.2

TOTAL

1177

100.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities In your library

by your patrons.

The fl:Tures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Type of Item

Your Library

4Time

All Phase II

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Small

Table Seating

173'

2:30

15

57

49

2 -172

2-22

0 -112

Lounze Chairs & Couches

71:31

23

11

10

0-56

0-25

C-I5

Photocopier

65:30

54

20-7

0-5

0-3

Meeting Room

**

Ifi

77

51

0-218

0-215

6-121

Microfilm Reader (Printer)

71:30

'

62

20 -10

0-3

0-4

Record Player

21:30.2:30

42

20 -2

0-2

0-4

VI.

Public Service Personnel

Public service personnel are those employees of the library that have contact with the

users.

The following is a profile of these individuals in your library.

A.

Median Age

-25

33

48

45

-25-48

28-48

28-53

S.

Average Length of Employment

in Your Library

57

77

6-11

5-10

3-13

C.

Average Hours per Week at

Public Service

13

13

22

19

13-21

14-24

11-36

0.

Average Hours per week at

Other Duties

15

17.

17

17

9-23

13-24

12-25

Page 49: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

3AMA

PhD

No Response

TOTAL

F.

Scheduling By Hour

(Average #

Your Library

18

14.7

40

32.P

11

15.5

40

32.8

10.8

43.3

122

100.0

of People Assigned

All Phase II

Libraries

Merilan

Large

MediUm

Small

7.4

0.0

22.9

14.4

21.4

32.0

2 ,.4

35.3

25.0

47.3

37.5

23.6

**

*

1.3

**

to Public Service)

Low-High Range

Large

Medium

0.0-14.7

0.0-29.4

3.5-32.8

0.0-37.5

15.6-50.0

5.1-51.0

20.0-55.3

21.4-53.2

0.0- 3.5

0.0- 0.0

0.0- 3.2

0.0-11.7

Library 13

Small

0.0-33.3

11.1-75.0

11.1-27.3

0.0-77.2

1.0- 6.0

0.0- 1.1

1:00-9:59

17

10

42

4-25

2-10

0-7

10:00-10:59

13

11

63

3-31

3 -10

2-7

11:00-11:59

19

11

53

3-31

4-10

2-7

12:00-12:51

11

10

53

3-28

3-3

2-5

1:00-1:52

19

11

43

3-27

3-9

3-6

2:00-2:59

21

12

54

3-33

4-11

3-7

3:00-3:59

21

11

65

4-34

4-11

4-9

4:30-4:59

28

12

64

4-31

4-10

4-2

5:01-5:51

19

14

44

3-25

2-8

3-6

6:00-6:51

17

84

53-17

2-6

3-5

7:00-7:51

17

74

53-19

2-6

3-5

8:00-8:51

17

73

53-18

2-5

3-5

9:00-9:59

45

10

0-12

0-2

0-5

Page 50: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.L.A. MEASUREMENT STUDY

Name of Library:

Library 21

Size Category:

Medium

I.

Description of Collection

A.

"815R" Probability Sample

The purpose of the 3PR probability sample was to determine the

book published in the last five years.

The following are the

probability of a user obtaining any

results for your library:

Your Library

All Phase II

Libraries

Low-High Range

Median

1.

Total Sample (N=500)

Large

Medium

Small

Large

Medium

Small

a. Probability of ownership

.230

.367

.230

.122

.136-.580

.150-.288

.076-.17G

b. Probability of availability

.180

.268

.180

.080

.110-.414

.0E8-.202

.044-.124

c. Availability of books owned

.783

.696

.720

.666

.561-.810

.550-.729

.579-.750

2.

Adult Books (N=447)

a. Probability of ownership

.224

.405

.246

.125

.181-.893

.143-.255

.075-.183

b. Probability of availability

.174

.237

.174

.083

.121-.438

.074-.122

.045-.122

c. Availability of books owned

.780

.691

.780

.661

.353-.729

.515-.957

.523 -.774

3.

Juvenile Books (N=53)

a. Probability of ownership

.283

.453

.302

.075

.038-.755

.038-.472

.018-.283

b. Probability of availability-

.226

-.230

.226

.057

.013-.335

.019-.302

.012-.1E9

c. Availability of books owned

.800

.692

.688

.750

.400-.840

.500-.800

.500-1.60

B.

Periodical Sample (N=80)

The periodical probability samplb was drawn

to determine the availability of articles listed

in eight common indexes.

The following are

the results for your library:

1.

Probability of ownership

.275

.450

.325

.138

.175-.950

.255-.450

.100-.263

2.

Probability of availability

.188

.450

.313

.175

.163-.950

.188-.500

.088-.513

3.

Availability of articles owned

.682

.9/7

.962

.875

.895-1.00

.682-1.00

.625 -1.00

C.

Title Availability Sample

The

title availability sample was the sample that you took of your own collection.

The purpose

of

this sample was to be able to describe your collection as well as to determine the availability

of

the books that you actually own.

The following are the results for your library:

1.

Total Availability (N=494)

t.889

.756

.818

.546

.585-.849

.630-.889

.5E2-.850

2.

Adult Availability (N=465)

.892

.744

.246

.732

.534-.8E2

.660-.899

.605-.929

3.

Juvenile Availability

(N= 29)

.724

.636

.692

.648

.338-.846

.494-.724

.543-.746

Page 51: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

11.

A.

Usage-

Description of Users

1. Sex

Your

Li'lr:Ir7

MI :",asc

11

L1')raries

71e'Ian

Lane

1-leiium

Small

Low-Pig

Large

1.1eflum

Library 21

Small

Male

1013

44.;

51.1

44.3

44.5

43.0-06.0

32.2-51.5

35.1-53.8

Female

1140

52.4

31.2

52.4

54.6

30.1-53.3

45.1-55.8

44.5-E2.0.

No Response

54

2.6

3.2

2.2

1.6

2.2- 0.3

2.0- 3.5

0.2- 2.4

TOTAL

2253

110.0

2. Student-Nonstudent

Student

1172

51.3

56.1

47.3

52.7

23.4-45.1

45.1-52.6

32.8-57.1

lonstudent

021

40.7

10.8

4'::.2

45.7

52.7-51.0

41.7-74.1

42.1-77.2

No Response

170

7.5

**

*0.0-11.0

0.0- 7.5

6.3- 7.2

TOTAL

2263

101.0

3. Grade Level of Stulents

Elementary (K-5)

416

35.5

25.1

31.3

6-20.4

26%1-35.5

13.5-%7.1

Junior High School (7-1)

151

14.3

14.2

11.1

11.7

;.4-25.5

12.3-22.7

15.3-22.1

High School (10-12)

531

21.2

34.1

21.7

23.0

22.3-43.1

21.5-33.1

24.1-37.1

College

115

15.7

30.2

16.7

13.5

11.0-41.6

13.7-23.9

5.2-24.5

Sra1uate School

22

2.3

4.1

1.3

0.3

2.1-1'0.3

0.2- 2.4

0.C- 3.4

No Response*

112

1.5

5.7

6.6

6.3

3.7-26.4

4.1- 0.1

1.3-12.2

TOTV

1172

1110.0

4.

Occupation of Nonstulents

Professional

197

214

27.0

11.1

18.7

15.3-33.2

17.0 -23.3

12.5-27.1

Other White Collar

202

21..1

21.2

21.1

13.3

10.1-56.0

11.1-30.2

14.7-25.2

Slue Collar

114

11.3

13.0

10.3

10.1

5.7-17.2

8.7-15.5

t.1-17./

Nouse:flfe/mother

217

L2.5

1.7

22.5

32.2

2.5-21.3

13.3-21.5

17.4-43.3

Retirei

13

10.1

1.0

9.3

6.0

5.3-15.4

1.3-11.5

1.6-15.5

Unemployed

25

2.7

3.3

1.7

1.3

.0.7- 5.4

1.1- 2.1

!Jo Response

13

10.1

5.3

15.9

7.6

0.5 -36.3

4.0 -21.0

0.4-20.7

TOTAL

921

111.0

B.

Time Entere.1

1:00-9:50

233

10.5

6.3

7.3

5.3

4.2- 3.5

0.1-10.5

0.0- 7.3

10:00-10:59

224

9.1

7.3

1.1

5.5

6.4- 3.9

7.0-11.0

4.1- 7.7

11:00-11:50

113

5.2

2.3

3.7

6.0

5.8- 9.5

4.4- 1.5

3.0- 3.1

12:00-12:59

117

5.2

11.5

9.3

6.0

7.3-15.3

5.7-13.4

2.S-11.0

1:01-1:51

156

5.1

10.4

7.4

3.3

6.5-12.5

6.3-15.0

4.5-16.1

2:00-2:50

232

10.3

8.5

10.3

0.3

6.8-13.8

6.6.=.11.4

2.5-14.1

3:00 -3:51

238

12.7

10.3

10.3

11.2

9.4-12.6

8.3-12.7

7.4-24.7

4:00-3:51

200

8.3

10.1

10.4

11.5

7.4-12.7

5.7-12.7

2.5-15.0

5:01-5:53

143

6.5

3.3

6.5

6.9

7.1-10.0

3.3- 1.9

3.6- 2.1

5:00-5:59

225

19.0

5.5

5.8

10.1

4.7- 3.5

3.0-10.0

5.0-15.2

7:30-7:50

251

11.4

7.5

1.0

14.4

5.5-10.0

7.5-14.4

7.0-16.3

8:00-2:59

57

2.5

4.5

5.0

7.1

2.5- 5.3

2.5-

34.0- 3.1

No Response

21.1

1.1

0.1

*0.0- 2.4

0.0- 0.3

0.0- 1.0

TOTAL

2263

100.0

C.

Satisfaction

Satisfied

1572

73.1

35.5

51.1

72.1

53.0-73.1

55.3-73.3

62.5-77.5

Partially Satisfied

365

11.2

13.1

16.2

16.3

3.3-20.3

15.2-21.1

13.1-22.7

lot Satisfied.

157

5.1

7.1

3.0

6.7

5.7-25.8

6.1- 3.4

5.0- 6.6

No Response

83

3.3

6.6

'

4.2

5.5

3.9 -20.4

3.2.- C,.1

2.4- 3.3

TOTAL

2253

103.0

Page 52: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

III.

Gir,..:.:lotion

Lr)rary Z:

A.

fn-Lirary circulation

In-Library circulation :!eals with C'e use o= matorials

libr.,ry by the patrons.

The following table gives a breakdown of the types o' mnte,ials usel witI.in your lihrary

ant the frequency ::ith whIch'they were use

,Iurtn,7 tk, t,,,,

Type of :Iaterial

Circulating 7Ion-1ction

I3eneral Encyclopelias

7:ewsPx)ers

leference :looks

Microfilm

Circulating Fiction

Vertical File

Rc,cor-is

other

TCTAL

3.

Outsile the Library Circulation

Your Library

:417

251in

7!'!

77 7 5

1'

1124

41.5

24.5

1.5

7.5

7.5

1.7

n.,

1.2

111.1

?I-ase

II

Libraries

Lr;eiji

mall

Large

%;clium

Small

.5.2

21.7

12.5-3C.2

1-4-4"7

22.7

25.3

1.1-33.7

174.5-3%.3

12.C-71.5

11.5

7.7

2.7-

7.2

L..)

1.5-2'.0

-.7-27.5

12.4

13.G

4.4-23.7

3.4-32.2

1.7

3.3- 1.,5

^.0- ;.3

'.G-

1.7

G.4

2.^-13.7

^.2-22.%

1.1-17."

1.7

4.1

3.2-11.1

1.:7-11.1

-.1-'2.7

1.3

0.0- 5.7

/.3-

2.1

/.:

4.4

3.2-12.3

1.7-13. %

1.3-11.5

Oirtsile the library circulation deals with tralltional circulation figures.

The follot-ing is a

Ilrea%-!own of the circulation in' your library during the three days stulini.

of Items Circulate

4 of Users Circulating 3ooks

!Nvero7e

1 of Items per User

Users Checking Out 3ooks

C.

Items Circulate l anri Returne.-i

3115

3351

13r5

2.G1

3.11

33.1";

1114

1372-12134 14.14-42:72

1-:33-2245

G1G

513-341G

451-13%7

322- 71'7

7 .1

4 .1

3.1-3.S7

2.75-3.30

32.Y ;

'1,.7-52.4

21.2-51.3

2-1.3-53.2

"Items Cirr.ulate.3 on-i :le:urnel" refers to the types of items circulatol.

The f:3110;:inn

is a 3reak-lown of the ite;is that your lihrary circulato'. on t''o

A.ays

Circulatel

Sooks

Per io'ficals

lecorls

Other

Returnel:

rioTcls

7ecor!s

-

Other

T1T1L

3441

/n1 1574

3737

1434

21' 41

37'1

11.2-34.J

34.5-15.0

72.5-15.2

3.0

10

1.0- 2.3

5.2

2.4

3.4

1.1-

2.3- 3.7

7.'

-.7-27.1

,17 1.3 7

' .1

73.3-11.7

24.C-2%4

1.0- 1.3

"..j- 2.3

5.3-13.)

1.2- 4.5

n.3-1i-.3

2.4- :.2

Page 53: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

"Patterns of Reference Usage" deals with the data that your 1:hrary collected on all

reference questions asked over the three 'lay period studied.

The followinn are the

results for your library.

Library 21

A.

Reference Activity by Time of Day

Your

Library

9.

All Phase II Libraries

Median

Larne

Medium

Small

Low-High Range

Large

Medium

Small

9:00 -3:59

1.3

9.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.6-11.8

10:00-10:59

39

13.4

3.3

9.7

4.8

7.1-19.5

5.5-13.4

2.4-1-.5

11:00-11:59

15

5.5

C1.1

7.9

7.8

6.9-10.5

4.3- 1.0

4.3-11.2

12:00-12:59

20

5.9

I?

7.3

2.9

6.6-11.5

5.8-12.4

3.1 -11.3

1:00-1:59

21

7.2

9.9

7.9

8.4

6.9-12.4

7.2-13.6

5.5 -14.6

2:00-2:59

29

1.9

9.1

9.9

6.1

6.7-11.3

4.3-14.2

3.5-15.7

3:00-3:59

35

12.0

9.2

10.5

8.6

6.3-11.5

7.5-13.1

6.3-12.3

4:00-4:59

34

11.7

10.2

12.4

10.8

8.5-15.5

9.1-13.2

8.3-18.3

5:00-5:59

13

4.5

7.G

6.1

5.3

6.1- 2.6

1.1-10.0

4.7-13.4

6:00-5:59

19

6.5

G.2

5.5

19.5

4.3- 7.6

3.7- 2.3

3.1-12.9

7:00-7:59

13

4.5

5.5

8.7

8.2

2.8- 3.6

4.5- 1.7

4.3-15.2

3:00-3:59

25

8.6

5.0

8..6

6.8

3.4- 6.9

3.3-12.6

5.2-12.2

TOTAL

291

100.0

9.

Type of Question

Source Related

210

72.2

38.2

34.2

46.8

29.2-50.4

31.3-72.2

19.6-90.2

Directional

31

27.8

51.2

55.8

53.2

49.6-70.8

27.3-63.7

9.8-80.4

TOTAL

.291

190.0

C.

Source Related Questions

1.

Questionner

Student

129

61.4

22.9

46.5

44.5

15.5-34.4

39.4 -51.4

28.5 -63.5

Nonstudent

70

33.3

76.1

51.3

51.6

50.6 -82.3

33.3-58.5

35.5-71.4

Another Library

73.3

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

42.0

**

0.0-17.9

0.0- 2.0

0.0.- 3.9

TOTAL

210

100.0

2.

Means In Person

174

82.9

53.5

81.5

80.0

39.2-77.7

75.6-91.1

61.4-95.8

By Phone

25

11.0

45.5

18.5

16.1

22.3-60.8

8.9-23.4

4.2-32.6

No Response

11

5.2

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

210

100.0

3.

Searcher

Librarian

191

91.0

29.0

87.2

92.0

73.4 -95.6

39.3-91.0

55.6-100.0

User

73.3

2.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

12

5.7

1.1

11.3

5.7

0.6 -10.9

1.1-14.1

0.0-24.7

No Response

*9.4

0.0

0.0

0.0- 9.8

0.0- 8.1

3.8-10.3

TOTAL

210

lon.n

4.

Disposition of Question

Answered

203

30.0

18.5

0/.8

100.0

95.2 -99.6

96.4-103.0

93.6-100.0

Referred

19.5

n.3

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

10.5

0.7

0.5

00.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

219

109.9

Page 54: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source Used to Answer Questions

Reference 3ook

Circulating Collection

44

21.0

24.5

21.2

29.5

13.3-34.2

14.9-32.8

12.3-31.5

Card Catalog

34

41.n

13

13.4

39.4

27.3

4.5-45.5

10.G-41.0

5.2-45.E

5.7

Index

517.3

12.1

10.8

12.4-21.1

F..7-21.8

0.0-43.4

Telephone Book

2.3

0.1

5.5

5.3

3.0-13.3

2.2-11.7

2.7-23.1

City Directory

4 1

1.9

5.1

9.4

0.0

0.5-10.4

0.6- 4.2

0.0- 1.7

Vertical File

0.5

3.2

0.5

0.0.

0.3- 9.G

0.0- 3.1

0.1- 2.4

Cther

41.7

3.3

1.9

3.0

1.0- 7.8

1.1- 7.8

1.7- 3.7

53

15.2

TOTAL

210

111.0

20.5

16.3

15.7

2.4-17.2

10.1-35.1

3.9 -35.2

Your LihrarY

"11 Lar-oe

*leAium

Small

f.`

.z-.

r

Larzr!

S-,111

V.

Facilities Usage,

Facilities Usage deals with c-e use of equipment and special facilities in your library

by your patrons.

The figures below indicate the hi!hest incidence of use of each of

the listed ite.ns during the three days that you collected this information as well as

the time of day when this occured.

Your Lihra'ry

All Phase 11 Libraries

Low-High Range

Type of Item

Me-/Aan

#Time

Lare

"edium

Small

Large

'-le-Num

Small

Table Seating

62

1:31

15

5.7

40

2-1n

2-12

"!--117'

Lounge Chairs A Couches

25

7:31

23

11

lt.:

0-56

1-27,

2-/5

Photocopier

312:3n

S4

2f.3-7

0-5

0-3

fleeting Room

14

10:31

nri

77

51

1-z1R

0-215

9-121

Microfilm Reader (Printer)

22:30

52

20-10

0-3

0-4

Record Player

None

42

20-8

G-2

0-5

VI.

Public Service Personnel

Public service personnel are those employees of the library that have contact with the

users.

The following is a profile of th:pse individuals in your library.

A.

Median Age

B.

Average Length of Employment

in Your Library

C.

Average Hours per Week at

Public Service

.0.

Average Hours per week at

Other Duties

;1,8

1a

24 13

CJ

at

13

48

45

-25-48

28-48

23 -53

77

7-25-48

28-48

28-53

18

22

19

13-21

14-24

11-36

17.

17

17

1-23

13-24

10-25

Page 55: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

Your Library

All Phase I!

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Library 21

Small

High School

321.4

7.4

0.0

22.3

0.0-14.7

0.0-20.4

0.0-33.3

Some College

321.4

14.4

21.4

32.0

3.5-32.3

0.0-37.5

l'.1-75.0

BA

535.8

28.4

35.3

25.0

15.6 -50.0

5.9-50.0

:i.1-27.3

MA

321.4

47.3

37.5

23.5

20.0-55.3

21.4-53.8

0.0-77.8

PhD

**

**

*0.0- 3.5

0.0- 0.0

0.0- 0.0

No Response

**

1.3

**

0.0- 3.3

0.0-11.7

0.0- 2.1

TOTAL

14

100.0

F.

Scheduling By Hour

(Average

# of People Assigned to Public Service)

9:00-9:59

ln

10

42

4-26

2-10

0-7

10:00-10:59

10

11

63

3-31

3-10

2-7

11:00-11:59

10

11

G3

3-31

4-10

2-7

12:00-12:59

810

53

3-28

3-3

2-5

1:00-1:59

711

43

3-27

3 -0

3-6

2:00-2:59

11

12

54

3-33

4-11

3-7

3:00-3:59

11

11

65

4-34

4-11

4-3

4:00-4:59

10

12

64

-

4-31

4-10

4-9

5:00-5:59

414

44

3-25

2-2

3-5

6:00-6:59

43

45

3-17

2-6

3-5

7:00-7:59

4-

74

53-19

2-6

3-5

8:00-8:59

47

35

3-13

2-5

3-5

9:00-9:59

*5

A'0

0-12

0-2

0 -5

Page 56: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.L.A. MEASUREMENT STUDY

Name of Library:

Library 22

Size Category:

Medium

I.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

All Phase it

Libraries

Low-High Range

Median

1.

Total Sample (111=500)

Large

Medium

Small

Large

Medium

Small

a. Probability of ownership

.288

.367

.230

.122

..136-.580

.160-.288

.076-.176

b. Probability of availability

.192

.263

.180

.080

.110-.414

.088-.202

.044-.124

c. Availability of books owned

.667

.696

.720

.666

.561-.810

.550-.789

.579-.750

2.

Adult Books (N=447)

a. Probability of ownership

.266

.405

.245

.125

.181-.893

.143-.266

.076-.183

b. Probability of availability

.179

.237

.174

.033

.121-.438

.074-.192

.045-.12S

c. Availability of books owned

.672

.691

.780

.661

.353-.729

.516-.967

.588-.774

3.

Juvenile Books (N=53)

a. Probability of ownership

.472

.453

.302

.075

.038-.755

.038-.472

.018-.283

b. Probability of availability'

.302

-.230

.225

.057

.019-.396

.019-.302

.013-.183

c. Availability of books owned

.640

.692

.688

.750

.400-.840

.500-.800

.500-1.00

B.

Periodical Sample (N=80)

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

.450

.450

.325

.188

.175-.950

.255-.450

.100-.263

2.

Probability of availability

.600

.450

.313

.175

.153 -.950

.138-.600

.088-.513

3.

Availability of articles owned

.750

.977

.962

.875

.895-1.00

.682-1.00

.625-1.00

C.

Title Availability Sample

The

title availability sample was the sample that you

took of your own collection.

The purpose

of

this sample was to be'able to describe your collection as well as to determine the availability

of

the books that you actually own.

The following are the results for your library:

1.

T6tal Availability (N=488)

.670

.756

.818

.646

.585-.849

.630-.889

.582-.850

2.

Adult Availability (N=400)

.685

.744

.846

.732

.634-.882

.650-.899

.605-.929

3.

Juvenile Availability

(N= 88)

.602

.636

.692

.648

.388-.846

.494-.724

.543-.746

Page 57: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

11.

Building Usage

Your Library

A.

Description of Users

1. Sex Male

111

42.2

Female

1581

55.3

No Response

53

2.0

TOTAL

2832

100.0

Library 22

All Phase II Libraris

Low-High Range

Mr.,!inn

Larf':e

Medium

Small

Large

;40-4TUN

Small

51.1

44.2

44.5

43.0-50.0

42.2-51.5

30.1-53.2

31.2

52.4

54.6

39.1-53.3

45.1-55.8

44.5-62.2

3.2

2.2

1.G

2.2- 5.9

2.0- 5.5

0.3- 2.4

2. Student-Nonstudent

Student

1411

52.6

311

47.3

52.7

28.4-45.1

15.1- 52.6

42.8-57.1

N(-

onstudent

1341

47.4

1..2

48.1

45.7

52.7-63.0

40.7-5'8.1

42.3-57.1

No Response

**

**

*0.0 -11.0

0.0- 7.5

C.0- 7.2

TOTAL

2232

100.0

3. trade Level of Students

Elementary (K-6)

Junior High School (7-1)

High School (10-12)

Coliele

Graduate School

No Response

TOTAL

211

21.1

8.2

25.1

31.3

3.6-20.4

20.1-35.5

13.5-45.1

314

21.4

14.1

11.0

13.7

2.4-25.5

12.8-22.7

15.8-22.3

531

21.2

34.1

21.7

28.0

22.3-':'.1

21.5-35.1

24.1-37.1

135

10.7

35.'

15.7

13.5

11.J-.1.-.

10.7-20.,

C.2-24.3

35

2.3

4.1

1.9

3.4

2.1-10.3

0.2- 2.4

0.0- 5.4

13

5.0

G.7

6.6

0.3

3.7.-20.4

4.1- 3.3

5.6-12.2

1411

100.0

4:

Occupation of NonstL'dents

'Professional

301

22.1

27.0

12.1

13.7

15.3-33.2

17.0-23.3

12.1-22.1

Other Atte Collar

257

11.5

21.3

21.9

12.3

10.0-35.9

12.0-32.2

14.7-25.2

Blue Collar

114

2.7

13.0

16.2

10.1

5.7-17.2

3.7 -15.5

6.1-16.7

Houscuife/m

4e

otr

31

J4

120.6

7.7

22.5

32.2 ,

2.5-22.3

13.3-22.5

17.4-43.3

.Retired

13

1.4

1.0

0.2

0.5

5.3-15.4

1.3-10.5

1.6-15.5

Unemployed

22

1.7

3.n

1.7

1.3

0.7- 6.4

1.1- 2.1

0.0- 3.2

No Response

213

11.2

1.3

15.3

1.5

0.5-36.1

4.6-21.0

0.4-20.7

TOTAL

.1314

111.0

9.

Time Entered

0:00-1:59

40.1

0.1

7.3

5.3

4.2- 8.5

0.1-10.5

0.0- 7.3

10 :00 -10:59

237

2.4

7.3

1.1

5.5

6.4- 8.1

7.0-11.0

4.1- 7.7

11:00-11:50

270

1.1

=1.3

8.7

6.0

5.3- 3.5

4.4- 3.5

3.0- 2.1

12:00-12:51

277

1.3

11.5

1.

5.3

7.5-15.3

5.7-13.4

2.2-11.3

1:09-1:51

358

12.6

11.4

7.4

8.1

5.5-12.5

0.1-13.0

4.5-15.1

2:90-2:59

323

11.4

:1.5

10.3

6.2

6.0-19.8

1.F-11.4

2.5-14.1

3:00-3:53

311

12.7

10.%

19.3

11.2

1.4-12.6

8.8-12.7

7.4-24.7

4:00-4:51

350

12.7

11.1

11.4

11.5

7.4-12.7

5.7-12.7

3.5 -15.0

5:00-5:51

172

1.3

'1.1

1.5

GA '

7.1-10.0

3.3- 0.0

3.5- 1.3

5:00-5:51

110

3.1

5.5

5.3

10.1

4.7- 2.5

3.J-10.0

5.0-15.2

7:00-7:51

212

7.5

7.5

1.0

14.4

5.5-10.0

7.5-14.4

7.0-11.2

3:31-2:53

142

5.0

4.5

5.0

7.1

2.5- 5.3

2.5- 8.3

4.0- 2.1

No lesponse

**

0.1

0.1

*0.0- 2.4

2.0- 2.3

5.2- 1.0

TOTAL

2832

100.0

C.

Satisfaction

Satisfied

1812

00.3

Partially Satisfied

554

11.6

Not 3atis.fle4.

212

7.5

No Resoonse

174

6.1

TOTAL

2832

100.0

r1.r

61.3

72.1

52.6-73.1

63.3-73.1

62.5-77.5

12./

16.2

16.7

2.3-21.8

15.2-21.1

13.1-22.7

7.1

8.0

5.7

5.7-25.3

6.1- 2.4

3.0- 8.6

1.1

.2

5.5

3.1-20.4

3.2- 6.1

2.4- 9.0

Page 58: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

III.

Circulation

Libr:lry 22

A.

In-Library Circulation

In-Library circulation deals with the use of materials within te 1Prary by the patrons.

The following table gives a breakdown of the types of m,Iteripls used within your library

and the freauency with which they were used durin!; the t'-ree

Ilys studied.

Your Li!,rary

li

P!-ase

It

libraries

Type of Material

3:n7:11

Large

Ran7e

Circulatine, Non-Fiction

121

14.4

"0.7

25.0

21.'7

12.5-35.3

lo.J-cr....;

17.4-;',.7

Periodicals

321

25.5

15.1

2".7

1S.'

1.1-33.7

24.5-34.3

1F.;1-31.5

leneral Encyclopedias

111

1.5

2.h

4.3

11.5

1,1- 7.7

2.7- 1.5

Ne.rspaoers

50.5

17.

7.G

4.3

0.5-23.2

1.5-1C.4

1.7-2::.5

Re=erence Cooks

377

31.2

I4.G

12.4

11.6

4.4-23.3

3.4-37.2

4.7-25.2

Microfilm

14

1.1

4.1

".7

.0.2- ".5

72.- !.:1

Circulating Fiction

7n.7

4.1,

1.-;

G.4

2.2-15.7

:.2-":.4

r.-17.2

Vertical File

141

11.1

2.3

0.7

4.2

0.2-11.1

1.-12.1

0.1-22.7

Records

21.1

1.:'

*5.3

0.0- 5.7

0.0- :.5

1.5- 2:

Other

1.5

5."

7.0

15

4.4

3.2-17.5

1.7-13.4

1.3-21.5

TOTAL

12'0;

101.1

3,

Outside the Library Circulation

Outside the library circulation deals with traditional circulation figures.

The following is a

breakdown of the circulation in your library during the three days studied.

f of Items Circulated

of Users CirculaUn7 S00%s

Average 'f of Items per User

Users Chec%ing Out 300%s

C.

Items 'Circulated and Returned

41c1

3515

3351

1894

1371-11134 1414-%252

1333-2247

1;47

1355

Tu1

515

503-3410

451-1347

322- 710

3.15

1.27

3.12

3.23

2.5G-3.C.3

3.17-5.37

2.J3-3.30

35.3.7;

47-77;

3:-Z.J*;

27.7-52.4

27.2-52.3

"Items Circulated and Returne" refers to t',e types of items circ:Ilated.

The following

Is a brea:-:own of the ite:ls that your library cirv;late" on the three ilys sttPied.

Circulatei

3ooks

Periodicals

P.ecords

Other

TOT.' I.

Returnel:

!looks

Periodicals

Records

other

TOTU

3115

(s4.;

3P1

5!.3

205

4.4

121

1.3

4525

211.1

3531

c:41

214

111

4.5

211

5.7

4103

13.3

r1.2-04.0

54.5-11.0

72.5-23.7

1."

0.0- 0.3

:.3

0.1- 7.2

1.4

1.0- 7.0

3.4- 4.4

2.3- 1.7

1.1

1.2-14.5

1.3- 2.3

73.J-11.7

1.0- 1,

.3-13.J

14.0-12.4

73.5-2;.

0.3- '1.3

2.1- 4.2

1.2- 4.5

2.4- 4.5

0.4- 5.2

0.r-21.4

Page 59: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 22

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your Library

4%

.All Phase II

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00 -9:59

50.5

6.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.6-11.8

10:09-10:59

92

9.7

2.3

9.7

4.8

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

75

7.9

9.1

7.9

7.8

6.9 -10.5

4.3- 2.0

4.3-11.2

12:00-12:59

118

12.4

9.9

7.3

8.9

6.6-11.6

5.8-12.4

3.1-11.8

1:00-1:59

94

9.9

9.9

7.9

8.4

6.9-12.4

7.2-13.6

5.6-14.6

2:00-2:59

99

10.4

9.1

9.9

6.1

6.7-11.3

4.3-14.2

3.5-15.7

3:00-3:59

310

9.9

9.2

10.5

8.6

6.3-11.5

7.5-13.1

6.2-18.3

4:00-4:59

126

13.2

10.2

12.4

10.8

8.5-16.5

9.1-13.2

8.3-18.3

5:00-5:59

58

6.1

7.6

6.1

6.3

6.1- 8.6

1.1-10.0

4.7-10.4

6:00 -5:59

35

3.7

6.2

6.5

10.6

4.3- 7.6

3.7- 3.3

3.2 -12.9

7:00-7:59

68

7.2

5.5

8.7

8.2

2.8- 8.6

4.5- 2.7

4.3-15.2

3:00 -3:59

56

5.9

5.0

E.G

6.8

3.4- G.9

3.3-12.6

5.2-12.2

TOTAL

951

100.0

S.

Type of Question

Source Related

415

43.6

38.8

.34.2

45.8

29.2-50.4

31.3-72.2

19.6-90.2

Directional

535

56.4

.51.2

65.8

53.2

41.6-70.8

27.8-52.7

9.8-80.4

TOTAL

951

100.n

C.

Source Related Questions

1.

Questionner

Student

193

46.5

22.9

46.5

44.5

15.5-34.4

39.4-61.4

28.6-53.5

Nonstudent

215

51.8

75.1

51.8

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

71.7

2.3

1.7

*0.0- 5.9

0.0- 3,3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.3- 3.1

TOTAL

415

100.0

2.

Means In Person

378

91.1

53.5

81.5

80.0

39.2-77.7

76.6 -91.1

61.4-95.8

By Phone

37

8.9

46.5

18.5

15.1

22.3-60.8

8.9-23.4

4.2-38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

415

100.0

3.

Searcher

Librarian

163

39.3

88.0

87.2

92.0

73.4 -95.6

39.3-91.0

55.6-100.0

User

210

50.6

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

51.2

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

37

8.9

0.4

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-10.3

TOTAL

415

109.0

4.

Disposition of Question

Answered

400

95.4

98.6

17.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

13

3.1

n.S

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

20.5

0.7

9.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

415

100.0

Page 60: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Library 22

Your Library

All Phase It

Libraries

Low-High Ran!:e.

'!c!ian

5.

Source Used to Answer Questions

Large

e:iun

Small

Large

Medium

Small

Reference Book

130

:1.'

24.5

71.7

20.6

13.3-34.2

14.9-32.1

12.3-31.8

Circulating Collection

11n

33.r

13.4

31.1.

27.:

4.5-46.5

10.0-41.0

0.8-4:7.0

Carl Catalog

43

11.4

17.3

12.1

10.2

12.4-21.1

S.7-29.6

0.1-49.4

Index

41

1%1

^t'..5

5.7,

3.0-13.3

2.6-11.7

2.7-':.I

Telephone Book

-1.2

5.1

1.4

0.0

0.7,-10.4

1.C- 4.2

n.0- -.7

City Directory

21.5

3.2

9.5

0 0

0.3- 0.5

3.0- 3.1

0.1- 1.4

Vertical File

11

2.4

3.'

1.0

3.0

1.0- 7.8

1.1- 7.2

1.7- 9.7

Other

42

.11.0

20.5

10.3

15.7

9.4-17.2

10.1-35.1

3.9-35.2

TOTAL

415

110.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the tine of day when this occured.

Your Library

Type of Item

All Phase Il

Libraries

Median

Low-High Range

1Time

Large

Medium

Small

Large

Medium

Small

Table Seating

12

1:39

35

57

49

2-178

2-82

n-116

Lounge Chairs

'tCouches

612:31

23

11

10

0-50

0-25

0-15

Photocopier

52:31

54

20-7

0-5

0-3

.'eeting Room

01

3:3".1:31

10

77

01

.0-211

9-215

0-121

Microfil..1 Reader (Printer)

33:31

S2

20 -10

0-3

VI

Record Player

Public Service 'ersonnel

**

'A

7, ,

0-8

0-2

II-4

Public service personnel are those employees of

t'e litsrary that have contact with

the

users.

The collowinc; is a profile of these

in'ividuals in your lihrary.

A.

;Iedian .Age

41

33.

43

45

6 -11

5-10

3-13

B.

Average Length of Employment

in YoJr Library

11

77

/-25-43

28-46

22-53

C.

Aver3 7e

ours nr.

at

-,ervice

11

12

10

13-.71

14-24

11-3r:

U.

Average '!ours per

at

00er

14

17

17

17

1 -23

13-24

1e-25

Page 61: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

Your Library

All Phase 11

Libraries

Me-lian

4a

Large

Medium

Small

Low-High Range

Large

Medium

Library 22

Small

High School

529.4

7.4

0.0

22.9

0.0-14.7

0.0-29.4

0.0-33.3

Some College

15.9

14.4

21.4

32.0

3.5-32.8

0.0-37.5

11.1-75.0

BA

15.9

2 .4

35.3

25.0

15.5-50.0

5.9 -50.0

11.1-27.3

MA

347.1

47.3

37.5

23.6

20.0-55.3

21.4-53.3

0.0-77.3

PhD

**

**

0.0- 3.5

0.0- 0.0

0.0- 0.3

No Response

211.7

1.3

**.

0.0- 3.3

3.0-11.7

0.0- 9.1

TOTAL

17

100.0

F.

Scheduling By Hour

(Average

# of People Assigned to Public Service)

9:00-9:59

210

42

4-26

2-10

0-7

10:00-10:59

611

63

3-31

3-10

2-7

11:00-11:59

611

63

3-31

4-10

2-7

12:00-12:59

510

53

3-28

3-8

2-5

1:00-1:59

911

43

3-27

3-9

3-6

2:00-2:59

812

54

3-33

4-11

3-7

3:00-3:59

911

65

4-34

4-11

4-9

4:00-4:59

812

64

4-31

4-10

4-9

5:00-5:59

814

44

3-26

2-8

3-5

6:00-6:59

68

45

3-17

2-6

3-5

7:00-7:59

67

45

3-19

2-6

3-5

8:00-8:59

6.

73

53 -18

2-6

3-5

9:00-9:59

15

10

0-12

0-2

0-5

Page 62: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIEIRARIE8 PARTICIPATING IN THE P.L.A. MEASURE:17NT STUDY

Name of Library:

Library 23

Size Category:

Medium

I.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the 3PR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

1.

Total Sample (N=500)

All Phase ii

Libraries

Median

Large

Medium

Small

Large

LoW-Higt,. Range

Mediun

Small

a. Probability of ownership

.160

.367

.230

.122

.136-.580

.150-.288

.076-.176

b. Probability of availability

.088

.263

.180

.080

.110-.414

.088-.202

.044-.124

c. Availability of books owned

.550

.09G

.720

.66G

.561-.810

.550-.783

.573-.750

2..Adult Books (N=447)

a. Probability of ownership

.143

.405

.246

.125

.181 -.823

.143-.255

.076-.133

b. Probability of availability

.074

.237

.174

.083

.121-.433

.074-.112

.045-.128

c. Availability of books owned

.516

.691

.780

.661

.353-.729

.516-.967

.583-.774

3.

Juvenile Books (N=53)

a. Probability of ownership

.302

.453

.302

.075

.038-.755

.038-.472

.018-.233

b. Probability of availability

.203

.230

.226

.057

.019-.395

.019-.302

.012-.182

c. Availability of books owned-

.688

.G92

.688

.750

.400-.840

.500-.300

.500-1.00

B.

Periodical Sample (N=80)

The periodical probability sample was drawn to determine the availability

of articles listed

In eight common indexes. The following are the results for your

library:

1.

Probability of ownership

.225

.450

.325

.188

.175-.950

.255-.450

.100 -.253

2.

Probability of availability

.225

.450

.313

.175

.163-.950

.188-.500

.088-.513

3.

Availability of articles owned

1.00

.977

.962

.875

.895 -1.00

.682-1.60

.625-1.00

C.

Title Availability Sample

The

title availability sample was the sample that you took of your own collection.

The purpose

of

this sample was to be able to describe your collection as well as to determine the availability

of

the books that you actually own.

The following are the results for your library:

1.

Total Availability (1t =468)

.630

.756

.318

.646

.585-.849

.630-.889

.532-.850

2.

Adult Availability (N=385)

.G60

.744

.346

.732

.534-.382

.650-.399

.605-.929

3.

Juvenile Availability

(N= 33)

.414

.636

.592

.648

.333-.846

.424-.724

.543-.745

Page 63: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

11.

Buildins Usase

A.

Description of Users

1. Sex

Your

Library

All Phase II Libraries

leflan

Lar,-e

Melium

Small

Large

RanrIn

;Iee,ium

Library 23

Small

;!ale

725

51.5

50.3

44.2

44.5

4.5.0-00.0

42.2-51.5

5r.1-53.2

Female

515

55.1

.33.2

52.4

54.G

30.1-53.3

45.1-55.2

44.9-22.c

No Response

53

3.4

3.?

2.6

1.0

2.2- C.9

2.0- 5.5

2.1- 2.4

TOTAL

1541

100.1

2. Student- Uonstudent

Student

730

47.3

36.1

5/.3

52.7

22.4-45.1

45.1-52.6

42.8-57.1

Nonsturlent

212

52.7

50.3

48.2

45.7

52.7-51.0

40.7-5";.2

42.9-57.2

4o Response

**

**

*0.0-11.0

0.0- 7.5

2.0- 7.2

TOTAL

1542

110.0

3. Grade Level of Students

Elementary (K-5)

170

25.3

2.8

25.1

31.3

3.6-20.4

20.1-35.5

13.5-40.1

Junior High School (7 -0)

166

22.7

14.2

19.1

11.7

2.4-25.5

12.8-22.7

13.2-22.9

ilish School (10-12)

212

21.0

34.1

29.7

28.0

22.3-43.3

21.5-35.1

24.1-57.1

Coliese

115

15.9

30.2

16.7

13.5

11.6-41.0

10.7-20.5

6.2-24.5

Graduate Schoo:

50.8

4.1

1.1

0.4

2.1 -16.3

0.2- 2.4

2.0- 3.4

No Response

50

3.2

5.7

6.0

5.3

3.7-20.4

4.1- 3.5

0.8-12.2

TOTAL

730

lom

4.

Occupation of nonstudents

Professional

138

17.0

27.0

12.1

13.7

15.3-33.2

17.0-23.3

12.5-22.1

Other Milte Collar

154

11.0

20.8

21.9

18.3

10.0-35.0

11.0-31.2

14.7-25.2

Slue Collar

134

16.5

13.n

11.2

11.3

5.7-17.2

1.7-16.5

6.1-15.7

Housewife /mother

121

14.1

7.7

22.5-

32.2

2.5-21.8

13.2-22.5

17.4-43.3

Retired

05

11.5

1.0

2.2

0.1

5.3-15.4

1.3-16.5

1.0-15.5

Unemoloyei

01.1

3.'

1./

1.3

0.7- 5.4

1.1- 2.1

0.1- 3.2

no Response

171

21.0

5.3

15.1

/.6

0.5-36.1

4.G-21.0

0.4-20.7

TOTAL

312

100.0

3.

Time Entered

9:00-9:59

121

7.8

6.1

7.8

5.3

4.2- 2.5

0.1-10.5

0.0- 7.3

10:00-10:53

150

11.0

7.3

1.3

5.5

6.4- 8.1

7.0-11.0

4.1- 7.7

11:00-11:59

143

0.3

1.3

3.7

6.0

5.3- 1.5

4.4- 3.5

).0- 9.1

12:00-12:59

163

10.G

11.5

1.2

G.0

7.5-15.3

5.7-13.4

2.8-11.9

1:00-1:59

200

13.0

11.4

7.4

2.9

6.5-12.5

6.9-13.0

4.5-15.1

2:00-2:59

170

11.0

1.5

10.3

5.3

6.8-10.2

6.6-11.4

2.5-14.1

3:00-3:59

163

10.9

1°.:-

10.9

11.2

9.4-12.5

8.6-12.7

7.4-24.7

4:00-4:59

83

5.7

1''.1

10.4

11.5

7.3-12.7

5.7- 12.7

2.5-15.0

5:00-5:59

51

3.3

:'.0

6.5

6.9

7.1-10.0

3.3- 1.9

3.5- 5.1

6:00 -6:59

21

5.3

1.5

5.2

10.1

4.7- 2.5

3.9-10.0

5.0-15.2

7:00 -7:59

120

7.3

7.5

1.0

14.4

5.5-10.0

2.5-14.4

7.0-15.8

8:01-2:59

59

3.2

4.5

5.0

7.1

2.5- 5.2

2.5- 8.8

4.0- 8.1

No Response

20.1

0.1

0.1

.0.0- 2.4

0.0- 0.3

0.0- 1.0

TOTAL

1542

101.0

C.

Satisfaction

Satisfied

1078

E1.1

55.3

51.2

72.1

58.5-73.1

65.3-23.1

62.5-77.5

Partially Satisfied

235

15.2

16.2

15.9

3.3-20.8

15.2-21.1

13.1-22.7

Not Satisfied

138

8.1

7.1

3.0

5.7

5.7-25.8

6.1- 1.4

5.0- 8.6

No Response

TOTAL

11

2;:;32

5.0

111.0

r.3

'

4.2

5.5

3.3-20.4

3.2- 6.1

2.4- 1.0

Page 64: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

III.

Circulation

A.

In-Library Circulation

in-Library circulation -!eols with t'-e use oc materials

the 1P-rary

the patrons.

The followinl ta')le lives a brea%.lown of tLe types oc neterinls use! within your 1P)rary

ani the frequency wit!I which they were use! durin,,, the three ,Jays studie-f.

Your Lirary

Type of Material

All 1hase I'

Libraries

Melinn

:ledium

Small

Li:)rary 23

Large

eu

Small

Circulating 'ion-Fiction

n,

.2".7

,.-..

,,

"5.'

21.7

11.5-37.-.7

11.3-41.5

17.4-%-.7

Deriolicals

105

3':.2

2-.1

1/7

23C

1.1-33.7

24.5-34.3

:?.1-31.5

General Encyclopedias

11

4.2

".%

4.1

71.5

1.3- 7.7

2.7- -.6

'Iewspaners

14

4.6

11.-

7.r

%.3

n.5-21.2

".5-1%4

1.7-2:.5

".ecerence Ll00%s

32

1/.4

14.1

/2.4

In.-3

4.4-23.6

1.;-3n.2

L.7-15.1

Mic,-,,f11,-1

l'

3 1

4.3

1.7

*2.%l- 1.6

C.C- 3.7.

".9- 1.3

1irculatin: Fiction

3'4

11.4

4.4

1.3

G.4

2.1-13.7

2.2-21.4

3.)-27.2

rtic,1 File

, _^7

,-

n7

.i.;;

1.2-11.1

I...-11.1

1.1-21.7

'iccris

**

1."

*9.3

1.1- 5.7

6,j- -.5

"."- 2.-

Other

21.7

7.'1

1.0

c.4

3.2-11.3

1.7-13.4

1.3-11.5

T)TM.

317

111.1

3.

Outside the Library Circulation

Outside the litirary circulation-deals with tr,iitional circulation cicurs.

The following is a

''rea':lown of the circulation in your library 1urin7 the t'aree gays studied.

* of Items Circulated

1 of Users Circulatin; 3oo!s

Averace 1 of items per User

7; Users Checl:In?. Out 'looks

1414

3.12

11.2%

33n)n.

13c5

211

3.1.2

33.?";

47.5";

1371-1on34 1414-4232

1133-2245

503-3410

451-1347

322- 711

3.21

2.5G-3.31

1.12-3.57

2.15-3.30

/O.7 -52.4

21.2-51.3

21.3-51.2

C.

Items Circulated and Returned.

"Items Circulated and leturnel" recers to the types of items circniatel.

The followinr;

is a breakdown ac the items that your library circulatel on the three lays stulted.

Circulatel

lon',.s

1411

1°1

'n.1

14.7

133

$1.2-14.c

24.5-'1.1

72.5-15.5

Periodicals

**

*1'"

1.1

00.. n3

n.2- D3

1.1- 5.2

lecorls

21

/.4

r,

2.4

34

0.0- 7.J

n.4- %.4

2.3- 3.7

Other

19./

1."

1.n

1.1

1.2-14.5

0.0- 2.3

2.7-21.1

TOT'',L

1313

1".^

leturne-!:

l00%s

?erio!icais

lecoris

Other

1314 *.

**

2.0

5n.4

7.7

1.2

1532

111.n

73.1-1.7

11- 1.5

5.3-13.0

1.3-11.3

74.-17..4

73.5-15.5!

9.3- 5.3

1.2- 4.n

1.2- 45

2.4- 4.5

3.4- 5.2

fl.n-21.4

Page 65: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 23

'

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your

Library

All Phase II

Libraries

Median %

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-9:59

16

5.8

6.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.6-11.2

10:00-10:59

15

5.5

0.3

9.7

4.8

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

24

8.7

9.1

7.9

7.8

6.9-10.5

4.3- 0.0

4.3-11.2

12:00-12:59

24

8.7

1.9

7.3

8.9

6.6-11.6

5.2-12.4

3.1-11.3

1:00-1:59

51

12.6

9.9

7.9

8.4

6.9-12.4

7.2-12.6

5.5 -14.6

2:00-2:59

39

14.2

9.1

9.9

6.1

6.7-11.3

4.8-14.2

3.5-15.7

3:00-3:59

29

10.5

9.2

10.5

8.6

b.3-11.5

7.5-13.1

5.8-18.3

4:00-4:59

25

9.1

10.2

12.4

10.8

8.5-16.5

9.1-13.2

8.3-18.3

5:09-5:59

31.1

7.G

6.1

6.3

5.1- 8.6

1.1 -10.0

4.7-10.4

6:00 -6:59

16

5.8

6.2

5.5

10.6

4.3- 7.6

3.7- 8.3

3.9-12.9

7:00-7:59

24

8.7

5.5

8.7

8.2

2.8- 8.6

4.5- 9.7

4.3-15.2

8:00-8:59

93.3

5.0

8.6

6.8

3.4- 6.9

3.3-12.6

5.2-12.2

TOTAL

3140

100.0

B.

Type of Question

.Source Related

94

34.2

38.8

34.2

46.8

29.2-50.4

31.3-72.2

19.6-90.2

Directional

181

65.8

61.2

65.8

53.2

49.6-70.8

27.8-68.7

9.8-80.4

TOTAL

275

100.0

C.

Source Related Questions

'1.

Questionner

Student

37

31.4

22.9

46.5

44.5

15.5-34.4

39.4-61.4

28.6-.63.5

Nonstudent

55

58.5

76.1

51.8

.51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

'2

2.1

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

94

100.0

2.

Means lil Person

72

76.6

53.5

81.5

80.0

39.2-77.7

76.6-91.1

51.4 -95.8

By Phone

22

23.4

46.5

18.5

16.1

22.3-60.8

8.9-23.4

4.2-38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

94

100.0

3.

Searcher

Librarian

82

87.2

88.0

87.2

92.0

73.4-95.6

39.3-91.0

55.6-100.0

User

88.5

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

44.3

1.3

4.3

5.7

0.6-10.9

-

1.1-14.1

0.0-24.7

No Response

**

0.4

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-10.3

TOTAL

94

100.0

4.

Disposition of Question

Answered

91

96.8

18.6

97.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

**

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

33.2

0.7

0.5

0.0

0.3- 2.9

0.0- 3..2

0.0- 3.2

TOTAL

94

100.0

Page 66: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Library 23

Your Library

All Phase 11 libraries

Low-High Range

Median

5.

Source Used to-Answer Questions

1Large

Medium

Small

Large

Medium

Small

Reference Book

14

14.1

14.5

21.2

20.6

13.3-34.2

14.9-32.8

12.3-31.8

Circulating Collection

10

10.6

13.4

39.4

27.3

4.5-45.b

11.6-40.0

S.2-45.5

Card Catalog

28

21.8

11.3

12.1

19.8

12.4-21.1

5.7-25).2

:.2-49.::

Index

33.9

1.1

r,.5

5.3

3.0-13.3

2.2-11.7

/.7-7..'

Telephone Book

44.2

5.1

0.4

0.0

1.5-10.4

0.0- 4.2

0.')- 1.7

City Directory

11.1

3.2

n.5

0.0

0.3- 1.0

0.0- 3.1

0.0- 2.4

Vertical File

11.1

3."

1.1

3.0

1.0- 7.8

1.1- 7.8

1.7- 5.7

Other

33

35.1

20.5

16.3

15.7

9.4-17.2

10.1-35.1

3.3-35.2

TOTAL

24

100.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by Your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occure'J.

Type of Item

Your Library

Time

All Phase II

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Small

Table Seating

31

2:30

85

57

49

2-178

2-82

0-118

Lounge Chairs 81 Couches

10

11:30

23

11

10

0-55

0-25

0-15

Photocopier

412:31

54

20-7

0-5

0-3

Meeting Room

10

7:31

11

77

61

0-218

0-215

0-121

Microfilm Reader (Printer)

311:30

62

20-10

0-3

0-4

Record Player

211:30

42

20-8

0-2

0-4

VI.

Public Service Personnel

Public service personnel are those employees of the library that have contact with the

users.

The following is a profile of these individuals in your library.

A.

Median Age

48

33

48

45

-25-48

22-43

28-53

B.

Average Length of Employment

in Your Library

57

'

77

6-11

5-10

3-13

C.

Average Hours per Week at

Public Service

13

10

22

19

13-21

14-24

11-35

D.

Average Hours per week at

Other Duties

17

17

17

17

9 -23

13-24

10-25

Page 67: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

Library 23

Your Library

All Phase II

Libra"ries

Low-High Range

Median

%Large

Medium

Small

Large

Medium

Small

High School

**

7.4

0.0

22.0

0.0-14.7

0.0-29.4

0.0-33.3

Some College

337.5

14.4

21.4

32.0

3.5-32.8

0.0-37.5

11.1-75.0

BA

225.0

28.4

35.3

25.0

15.6-50.0

5.9-50.0

11.1-27.3

MA

337.5

47.3

37.5

23.6

20.0-55.3

21.4-53.8

0.0-77.8

PhD

**

**

*0.0- 3.5

0.0- 0.0

0.0- 0.0

No Response

**

1.3

**

0.0- 3.3

0.0-11.7

0.0- 9.1

TOTAL

8100.0

F.

Scheduling By Hour

(Average

of People Assigned to Public Service)

9:00-1:51

410

42

4-25

2-10

0-7

10:00-10:59

311

63

3-31

3-10

2-7

11:00-11:59

411

63

3-31

4-10

2-7

12:00-12:59

310

53

3-22

3-8

2-5

1:00-1:51

31:

43

3-27

3-9

3-6

2:00-2:59

512

54

3-33

4-11

3-7

3:00-3:51

411

65

4-34

4-11

4 -9

4:01-4:50

512

64

4-31

4-10

4-9

5:00-5:59

214

44

3-25

2-8

3-6

6:00-6:59

38

45

3-17

2-6

3-5

7:00-7:53

47

45

3-13

2-6

3-5

8:00-8:59

37

35

3-18

2-5

3-5

9:00 -9 :59

*5

10

0-12

0-2

0-5

Page 68: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.L.A. MEASUREMENT STUDY

Name of Library:

Library 24

Size Category:

Medium

I.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

All Phase II

Libraries

Low-High Range

Median

1.

Total Sample (N=500)

Large

Medium

Small

Large

Medium

Small

a. Probability of ownership

.256

.36/

.230

.122

..156-.580

.150-.2E2

.076-.175

b. Probability of availability

..202

.268

.180

.080

.110-.414

.088-.202

.044-.124

c. Availability of books owned

.789

.595

.72U

.666

.561-.810

.559-./39

.579 -.75)

2.

Adult Books (N=447)

a. Probability of ownership

.246

.405

.245

.125

.181-.593

.143-.25G

.C7S-.17.3

b. Probability of availability

.112

.237

.174

.033

.121-.432

.074-.112

.045-.12E

c. Availability of books owned

:782

.691

.730

-661

.353-.729

.515-.957

.533-.774

3.

Juvenile Books (N=53)

a. Probability of ownership

.358

.453

.302

.075

.038-.755

.038-.472

.018-.283

b. Probability of availability

.283

'.230

.226

.057

.019-.396

.013-.302

.019-.189

c. Availability of books owned

.739

.G92

.688

.750

.400-.840

.500-.390

.500-1.CC

3.

Periodical Sample (N=80)

The periodical probability-sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your

library:

I.

Probability of ownership

.325

.450

.325

.183

.175-.950

.255-.450

.10e-.253

2.

Probability of availability

.313

.450

.313

.175

.163-.950

.188 -.600

.088-.513

3.

Availability of articles owned

.962

.277

.962

.875

.895-1.00

.632-1.00

.525-1.00

C.

Title Availability Sample

The

title availability sample was the sample that you took of your own collection.

The purpose

of

this sample was to be'able to describe your collection as well

as to determine the availability

of

the books that you actually own.

The following are the results for your library:

1.

Total Availability (N=439)

.813

.755

.818

.646

.585-.849

.630-.883

.582-.850

2.

Adult Availability (N=395)

.S46

.744

.845

.732

.634-.882

.660-.899

.605-.929

3.

Juvenile Availability

(Ns 94)

.702

.636

.692

.648

.383-.846

.494-.724

.543-.74C

Page 69: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

H.

Building Usage

A.

Description of Users

I. Sex

Your

Literary

All Phase II

Lihraries

Melian

Large

Melium

Small

Low-Hie, Ranr,e

Large

Mediwn

LP:r.sry

Smelt

Male

1431

43.4

59.3

44.0

34.5

43.0-55.0

42.2-51.5

35.1-53.S

Female

1345

45.7

35.2

52.4

54.5

30.1- 53.3

45.1-55.8

1:4.5-52.,-,

No Response

153

5.5

3.2

2.

1.6

2.2- 5.9

2.0- 5.5

3.1-

TOTAL

2945

160.0

2.

Student-Nonstudent

Student

1323

45.1

35.1

87.3

52.7

28.4-45.1

45.1-52.6

42.3-57.1

Nonstuent

uus

54.9

50.8

48.2

43.7

52.7-61.1

40.7-54.9

42.1-57.2

'io Response

**

**

*0.0-11.0

0.0- 7.5

0.0- 7.2

TOTAL

2945

101.0

3.

Grade Level of Students

Elementary (K-6)

333

25.1

2.3

25.1

31.3

3.5- 20.4

20.1-35.5

13.5-46.1

Junior :sigh School (7-1)

170

12.3

14.2

MO

19.7

2.4-25.5

12.2-22.7

13.3-22.1

High School (11-12)

456

35.1

34.3

20.7

P22.3-43.0

21.5-33.1

24.1-37.1

College

251

11.0

39.2

15.7

13.5

11.5-41.6

12.7-22.1

C.2-24.5

Graduate School

25

1.3

4.1

1.1

0.4

2.1-15.8

0.2- 2.4

0.3- 3.4

No Response

74

5.0

5.7

F.5

6.3

3.7-29.4

4.1- 1.5

0.2-12.2

TOTAL

1320

101.0

4.

Occupation of Nonstudents

Professional

375

23.3

27.9

18.1

18.7

15.3-33.2

17.0-23.3

12.5 -25.1

Other 'dhite Collar

430

3^.2

29.1

21.1

18.3

10.0-35.9

15.0-30.2

14.7-25.2

Slue Collar

151

1.3

13.1

In

19.9

5.7-17.2

2.7-16.5

5.1-1.7

MouseJlfe/mothAr

223

15.°

7.7

22.5

32.2

2.5-29.8

13.8-21.5

17.4-43.5

Retirel

15

5.9

1.0

0.1

5.6

5.3-15.4

1.3-10.5

1.5-15.5

Unemployed

27

1.7

3.0

1.7

1.3

0.7- 6.4

1.1- 2.9

0.0- 3.2

No Response

253

15.1

5.3

15.1

7.6

0.5-36.9

4.6-21.0

0.4-25.7

TOTAL

1513

100.0

S.

Time Entered

0:0:-9:51

245

8.3

6.1

7.3

6.3

4.2- 3.6

0.1-10.5

0.0- 7.3

;0:03-10:59

265

7.0

7.3

1.9

5.5

6.4- 2.9

7.0-11.0

4.1- 7.7

11:01-11:59

257

3.7

8.3

8.7

6.0

5.8- 9.5

4.4- 2.5

3.0- 0.1

12:60-12:59

313

13.3

11.5

9.0

5.0

7.5-15.3

5.7-13.4

2.0 -11.3

1:00-1:59

210

7.4

10.4

7.4

3.9

6.5-12.5

5.9-13.0

4.5-15.1

2:00-2:59

113

5.5

1.5

10.3

5.8

5.3-19.3

5.5-11.4

2.5-1;.1

3:00-3:59

230

1.5

1n.4

11.9

11.2

1.4-12.5

3.8-12.7

7.4-24.7

4:10-4:51

307

10.4

10.1

10.4

11.5

7.4-12.7

5.7-12.7

8.5-15.0

5:01-5:59

252

8.5

8.1

5,5

n.9

7.1-10.0

3.3- 1.9

3.6- 9.3

5:00-5'51

155

5.3

6.5

5.1

10.1

4.7- 3.5

3.3-13.0

5.0-15.2

7:00-7:51

265

9.n

7.5

1.0

14.4

5.5-10.0

7.5-14.4

7.0-11.8

3:11-1:51

173

5.0

4.5

5.n

1.1

2.5- 5.8

2.5- 0.8

4.0- 2.1

%o Response

1*

1.1

n.1

*0.0- 2.4

0.9- 0.3

0.0- 1.0

TOTAL

11%6

110.'1

Satisfaction

Satisfied

2112

71.7

G9.9

72.1

5S.5 -73.1

65.3-73.9

62.5-77.5

Partially Satisfied

473

15.1

13.3

15.2

16.9

8.3-20.3

15.2-21.1

13.1-22.7

Not Satisfies

1esponse

21c

17'

2.0

4.2

7.1

__

1.1

4.2

5.7

5.5

5.7-25.8

3.3 -20.I&

-

5.1- 3.4

3.2- 5.1

5.0- 2.6

2.4- 1.0

TOTAL

2345

119.-

Page 70: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

in-LP)riry "irculation

In-Li'sr-wy circulation .:ral.;

JS^ nr

li:r,ry 'yy t'e

Thc:

7,1 ves

a '')ra.;-1 cr

ri1

iyn.dr

and

r'rcqu'=0cY :J t'

ty Jere ose!

L'a t'r:e

Your Library

Type of Material

F"'!:;0

IT

Li5raries

Lar-e

Larl.0

CircJlatin.; ':on-Fiction

111

11.1

1-.7

75.1

:1.7

.

12.5-3'.i

1.1-42.5

17.I.-42.7

'eri-)lieals

471

14.3

25.1

21.7

'''..1

1.1-33.7

:43-3%3

General Encyclopellas

37

7.7

1.4

..

11.5

1.)- 7.7

2.7- P.r)

5.3-11.7

':euspapers

254

1.4

11.1

7.5

4.0

1.5-13.3

n.5-1''.4

f1.7-22.5

qeforence Boo's

141

17.4

14.-,

11.4

11.6

4.4-23.2

3.4-3%2

%.7-13.1

%licrlfiln

4'.1

4.1

0.7

*1.1- 1.5

0.3- 3.3

0.C-

CireJlatin-,.. Fiction

12

1.7,

4.4

1.3

C.4

2.3-15.7

2.2-2:.:.

2.0-17.2

Vertical File

11

".7

2.1

1.7

3.2-11.1

3.C,-11.0

".1-72.7

ecnr's

7'.5

1" _

*".3

0.0- 5.7

7.1- -.F

:.?.-

Othur

1"5

13.':

7.1

1.r,

:...4

3.2-10.'::

r,.7-13.4

1.3-.5

1.(11-',l.

1171

101.n

3.

Outt.i,l2 the Library Circulation

Outsi:e the IPIrary circulation leals tiith tralitionll circulation fi.ures.

The followin,,- is a

your lihrary

t"c three ,!aY%

3rea%lown of te circulation in

:Irof Ite.

Circulatel

1 of Users Circulating 3oo!ts

Average

I of !tens per User

Users Cheetinl. Out 3oo!ts

C.

tte-,s r:irculatel an

Returne4

1"47

113

3.1r

3%71

3C15

131'1

2.71

13.1;

3351

lle

3.'2

Circulatel an,.! leturnel" re'ers to the types of ite.ls circulatel.

The following

is a 'irea,:lown of the ite-ls that your 11"rary ci rculate-! on the three lays stuAiel.

Circ

ulat

e'!

2414

17.!f

c!.*:.'7

142

Periolicals

**

*).,

flecor,is

**

'Other

'Y'

2.,...

7.-.

1.3

Tr)TAI

255"

111.1

Seternel:

P.:. 1.3

1371-10134 1414-;252

513-3410

451-1347

2.55-3.80

3.13-3.37

2C.7-52.4

23.2-31.3

P1.2-14.7

.13- 1.3

1.0- 7.".

1.2-14.3

34.5-3:.0

3.0-

'.3

1.4- 4.4

1.'0- 2.S

1"33-7745

322- 7"J2

2.0:-3.50

21.3-31.2

72.5-35.2

-.1- 5.:

2.3- 3.7

0.7-21.3

lnn%s

211"

11.%

"1.-

4.7

1.7

72.1-11.7

:4.-134

73.5-'2."

Periolicllz

**

*1.1

1.'

".U- 1.5

0.C- 1.3

:.1- 4.1

Records

*7.1

1.5

2.7

5.3-13.0

1.2- 4.5

2.4- 4.5

Ot"er

145

,I.n

7.7

-....!

1.1

a.3-15.3

2.4- 5.2

0.0-21.4

T:TV..

31C4

1"1.9

Page 71: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 24

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your Library

%

All Phase It

Libraries

Me,!ian %

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-9:59

32

4.2

6.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.5 -11.8

10:00-10:59

69

9.1

8.3

0.7

4.8

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

33

4.3

9.1

7.9

7.3

6.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:59

44

5.8

9.9

7.3

8.9

6.6-11.6

5.8-12.4

3.1-11.8

1:00-1:59

60

7.9

9.9

7.9

8.4

6.9-12.4

7.2-18.6

5.6-14.6

2:00-2:59

55

7.3

9.1

9.9

6.1

6.7-11.3

4.8-14.2

3.5-15.7

3:00-3:59

66

8.7

9.2

10.5

8.6

6.3-11.5

7.5-13.1

6.2 -16.3

4:00-4:59

94

12.4

10.2

12.4

10.8

8.5-15.5

9.1-13.2

2.3-13.3

5:00-5:59

84

11.1

7.6

6.1

6.3

6.1- 3.6

1.1-10.0

4.7-10,4

6:00-6:59

63

3.3

5.2

6.5

10.6

4.3- 7.6

3.7- 8.3

3.2-12.0

7:90-7:59

73

9.6

5.5

8.7

8.2

2.8- 8.6

4.5- 9.7

4.3-15.2

8:00-8:59

86

11.3

5.0

8.6

6.8

3.4- 6.9

3.3-12.3

5.2-12.2

TOTAL

759

100.0

B.

Type of Question

Source Related

256

31.7

38.3

34.2

46.8

29.2-50.4

31.3-72.2

19.6-90.2

Directional

503

66.3

61.2

65.8

53.2

49.6-79.8

27.3-68.7

9.8-80.4

TOTAL

75.9

100.0

C.

Source Related Questions

1.

Questionner

Student

115

44.9

'

22.9

46.5

44.5

15.5-34.4

39.4-61.4

28.6-63.5

Nonstudent

141

55.1

76.1

51.8

51.6

50.6 -82.3

33.3-58.5

35.5-71.4

Another Library

**

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

256

100.0

2.

Means In Person

207

80.9

53.5

81.5

80.0

39.2-77.7

76.6-91.1

61.4-95.8

By Phone

49

19.1

45.5

18.5

16.1

22.3-50.8

2.9-23.4

4.2 -38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

256

100.0

3.

Searcher

Librarian

203

79.3

88.0

07.2

97.0

73.4-95.6

39.3-91.0

55.6-100.0

User

17

6.G

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

35

14.1

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

**

0.4

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-10.3

TOTAL

256

100.0

4.

Disposition of Question

Answered

256

100.0

98.6

97.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

**

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

**

0.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

256

100.0

Page 72: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Your Library

5.

Source Used to Answer Questions

Library 24

All Phase IT

Libraries

Low-High Rang-2

Median

Large

Medium

Small

Large

Medium

Small

Reference Book

72

23.1

94.5

21.2

20.5

13.3-34.2

14.9-32.8

12.3-31.8

Circulating Collection

53

22.7

13.4

30.4

27.3

4.5-46.0

10.5-40.0

5.8-45.6

Card Catalog

31

19.1

17.7)

12.1

in.:.

12.4-21.1

5.7-29.8

0.0-40.4

'

index

30

11.7

1.1

6.5

5.3

3.0-13.3

2.5-11.7

2.7-10.1

Telephone Book

10.4

5.1

0.4

0.0

0.5-10.4

0.0- 4.2

0.r:- 1.7

City Directory

S3.1

3.2

0.5

0.0

0.3- 9.G

0.0- 3.1

0.0- 2.4

Vertical File

20

7.5

3.0

1.9

3.0

1.0- 7.8

1.1- 7.3

1.7- 9.7

Other

35

14.1

20.5

16.3

15.7

1.4-17.2

10.1-35.1

3.0-35.2

TOTAL

256

110.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by Your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Your Library

All Phase II

Libraries

Low-High Range

Type of Item

Median

.

4Time

Large

Medium

Small

Large

Medium

Small

Table Seating

61

8:31

85

57

41

2-17R

2-32

0 -113

Lounge Chairs R. Couches

11

8:31

23

11

10

0-56

0-25

0-15

Photocopier

55:31

S4

20-7

0-5

0-3

Meeting Room

215

11:30

Or',

77

51

0-213

0-215

0-121

Microfilm Reader (Printer)

1Often'

15

22

0 -10

0-3

0-4

Record Player

211:31

42

20-8

0-2

0-4

Vt.

Public Service Personnel

Public service personnel are those employees of the library that have contact with the

users.

The following is a profile of these individuals in your library.

A.

Median Age

23

33

48

45

-25-48

28-48

28-53

3.

Average Length of Employment.

in Your Library

77

77

6-11

5-10

.3-13

C.

Average Hours per Week at

Public Service

24

13

22

19

13-21

14-24

11-36

D.

Average Hours per week at

Other Duties

13

17

17

17

9-23

13-24

10-25

Page 73: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

BA

MA PhD

No Response

TOTAL

F.

Scheduling By Hour

(Average

Your Library

All Phase 11

Libraries

'Median

Large

Medium

Small

**

7.4

0.0

22.9

**

14.4

21.4

32.0

646.2

28.4

35.3

25.0

753.3

47.3

37.5

23.6

**

**

*

**

1.3

**

13

100.0

# of People Assigned to Public Service)

Low-High Range

Large

Medium

0.0-14.7

0.0-29.4

3.5-32.8

0.0-37.5

15.6-50.0

5.9-50.0

20.0-55.3

21.4 -53.3

0.0- 3.5

0.0- 0.0

0.0- 3.8

0.0-11.7

Library 24

Small

0.0-33.3

11.1-75.0

11.1-27.3

0.0-77.8

0.0- 3.0

0.0- 9.1

9:00-9:51

710

42

4-26

2-10

0-7

10:00-10:59

611

63

3-31

3-10

2-7

11:00-11:59

6 J

11

63

3-31

4-10

2-7

12:00-12:59

610

53

3-28

3-8

2-5

1:00-1:59

411

43

3-27

3-9

3-6

2:00-2:59

512

54

3-33

4-11

3-7

3:00-3:59

611

65

4-34

4-11

4-9

4:00-4:59

512

64

4-31

4-10

4-9

5:00-5:59

514

44

3 -25

2-8

3-6

6:00-6:59

5a

45

3-17

2-6

3-5

7:00-7:59

27

.4

53-10

2-6

3-5

8:00-8:59

27

35

3-18

2 -6

3-5

9:00-9:59

25

10

0-12

0-2

0-5

Page 74: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REP'JRT rj LiJR,tRtE.-;

PA.:Tict?,*.fi%L; iN

;:.wt

Name of Library:

Library 26

Size Category:

Medium

I.

Description of Collection

A.

"3PR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of

a user obtaining any

book published in the last five years.

The following are the results for your l'brary:

1.

Total Sample (N=500)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

2.

Adult Books (N=447)

a. Probability of ownership

b. Probability of availability

c. Availability of hooks owned

3.

Juvenile Books (N.53)

a. Probability of ownership

b.. Probability of availability-

c. Availability of books owned

3.

Periodical Sample (N=80)

Your Library

All Phase II

Libraries

Me-Han

Large

Medium

Small

Low-High Range

Large

Medium

Small

.164

.367

.230

.122

.135-.530

.160-.223

.075-.176

..118

.258

.180

.080

.110-.414

.088-.202

.044-.124

.720

.696

.720

.665

.561-.810

.550-.730

.579-.750

.179

.405

.246

.125

.130

.237

.174

.083

.967

.691

.760

.661

.038

.453

.302

.075

.019

-.230

.226

.057

.500

.692

.688

.750

.181-.893

.143-.265

.076-.183

. 121-.438

.074-.192

.045-.122

.353-.729

.516-.967

.533-.774

. 038-.755

.038-.472

.018-.283

. 019-.396

.019-.302

.019-.189

. 400-.840

.500-.800

.500-1.00

The periodical probability sample was drawn to determine the availability of

articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

2.

Probability of availability

3.

Availability of articles owned

C.

Title Availability Sample

.338

.325

.953

.450

.325

.450

.313

.377

.9.62

.188

.175-.950

.255-.450

.100 -.2C3

.175

.153-.950

.188-.600

.082-.513

.875

.895-1.00

.682-1.00

.625-1.00

Jhe title availability sample was the sample that you took of

your own collection.

The purpose

of this sample was to be able to describe your collection

as well as to determine the availability

of the books that you 'actually own.

The following are the results for your library:

1.

Total Availability (U=430)

2.

Adult Availability (N=367)

3.

Juvenile Availability

(N=133)

.842

.756

.618

.646

.585-.849

.630-.889

.582-.850

.850

.744

.846

.732

.634-.882

.660-.809

.605-.929

.612

.636

.632

.648

.388-.846

.494-.724

.543-.745

Page 75: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

BuildInT, Usage

A.

Description of Users

Your

Library

All Phase II WIraries

Median

Large

Me-; i um

Small

Low-Nigh.Ran-e

Large

lediu71

Lil,r.:ry 25

1. Sex' Hale

781

44.1

Gn.1

44,C

44.5

43.0-55.0

2.2-51.5

-,G.1-53.3

Female

155

53.4

32.2

52.4

54.6

30.1-53.3

45.1-53.3

44.6-32.,

Ho Response

41

2.5

3.2

7.0

1.G

2.2- 5.3

2.0- 5.5

1.1- 2.'4

TOTAL

2045

100.0

2. Student-Nonstudent

Student

833

45.8

35.1

47.3

52.7

22.4-45.1

45.1-52.5

42.3-57.1

'ionstudent

364

41.2

50.2

40.2

45.7

52.7-59.0

40.7-54.3

42.0-57.2

Ho Response

01

5.0

**

*0.0-11.0

0.0- 7.5

0.0- 7.2

TOTAL

1791

101.0

3. Graie Level of Students

Elementary (K-6)

278

33.2

2.3

25.1

31.3

3.0-20.4

20.1-35.5

13.5-45.1

Junior High School (7-3)

159

10.0

14.2

19.0

19.7

2.4-25.5

12.3 -22.7

13.2-22.3

High School (10-12)

275

32.8

34.9

21.7

28.0

22.3-43.1

21.5-35.1

24.1-37.1

College

10

10.7

30.2

15.7

13.5

11.6-41.6

10.7-20.2

5.2-24.5

Graduate School

20.2

4.1

1.0

0.4

2.1-1C.3

0.2- 2.4

1.0- 3.4

:0 Response

34

4.1

6.7

6.6

6.3

3.7-20.4

4.1- 3.0

0.2-12.2

TOTAL

138

100.0

4.

Occupation of Nonstudents

Professional

15.5

13.1

27.0

18.1

18.7

15.3-33.2

17.0-23.3

12.6-20.1

Other White Collar

213

25.2

21.3

21.9

18.3

10.0 -35.0

11.0-30.2

14.7-25.2

Slue Collar

13

10.3

13.1

10.3

10.9

5.7-17.2

3.7-16.5

6.1-16.7

Housewife/mother

247

28.6

7.7

22.5

32.2

2.5-99.8

13.8-21.5

17.4-43.3

Retired

35

1.2

1.0

1.0

6.5

5.3-15.4

1.3-10.5

1.5-15.5

Unemployed

25

2.1

3.0

1.7

1.3

0.7- 5.4

1.1- 2.0

0.3- 3.2

Ho Response

41

4.G

6.3

15.1

7.6

0.5-35.1

4.6-21.0

0.4-21.7

TOTAL

.854

110.0

B.

Time Entered

1:00-1:51

37

2.1

6.1

7.8

5.3

4.2- 2.6

0.1-10.5

0.0- 7.3

13:00-11:51

210

11.7

7.3

0.9

5.5

6.4- 2.1

7.0-11.0

4.1- 7.7

11:00-11:51

70

4.4

2.3

8.7

5.0

5.3- 0.5

4.4- "3.5

3.2- 3.1

12:01-12:51

101

5.1

11.'

9.8

6.1

7.5-15.3

5.7-13.4

2.0-11.2

1:00-1:50

123

6.1

10.4

7.4

8.3

0.5-12.5

6.3-13.0

.5-16.1

2:00-2:51

155

0.7

.5

10.3

6.3

6.8-10.3

0.6-11.4

2.5-14.1

3:00 -3:50

151

8.3

10.4

10.1

11.2

9.4-12.6

3.8-12.7

7.4-24.7

4:00-3:51

114

10.0

11.1

10.4

11.5

7.4-12.7

5.7-12.7

2.5-15.0

5:21-5:51

177

3.1

.5

6.5

5.3

7.1 -16.0

3.3- 1.9

3.6- 1.2

6:00-1:51

128

7.1

1.5

5.

10.1

4.7- 8.5

3.1-13.0

5.0-15.2

7:00 -7:59

252

14.4

7.5

1.0

14.4

5.5-10.0

7.5-14.4

7.^-15.P

3:00-1:51

15?

8.1

4."

5.0

7.1

2.5- 5.8

2.5- 8.3

4.0- 8.1

No Response

50.3

1.f

0.1

*0.0- 2.4

0.0- 0.3

0.0- 1.0

TOTAL

1711

110.0

C.

Satisfaction

Satisfi^,d

1118

61.3

'6.

1.1

72.1

53.0-73.1

15.3-73.3

52.5-77.5

nartially latisfie

71.2

1"."

1'1.2

15.1

3.3-20.3

15.2-21.1

13.1-22.7

Not Satisfle!

Ho Response

151

rr

1.4

3.2

7.1

0.0

4.2

6.7

5.5

5.7-25.8

3.3-20.4

-6.1- 1.4

3.2- 0.1

5.G- 5.5

2.4- 0.0

TOTAL

1711

119.0

Page 76: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Ill.

Circulation

ry 2:

A.

In-Library Circulation

In-Library circulation deals with the use of materiels within tho lr,rnry

the patrons.

The followin-. table gives .a bro. :own of the types of .laterils used within your Irlrary

ani the frefrieney with which t"ey were USQ4. -iurinc the three -'ays

Type of Material

Circulatinc Ion-Fiction

Perio-ficols

neneral 7ncyclopedias

Newspapers

Inference looks

tic ro ft ii

Circulatin:Fiction

Vertical File

.ecor is

r)ther

Your WIrery

3,11

342

1541 *

311 0 *

31

1102

25.1

2°.7

4.3

c! n

3.4 *

1.7 *.

2.3

All Phase II

ii'-r-.?ries

Low-uie. '12-7r

In'ian

Lar,'e

ne,liu-1

Selall

Large

:lediva

Small

1r1

25.1

21.7

12.5-3f..3

19.-4'.5

17.4-49.7

.15.1

1'17

25.1

1.1-71.7

74.5-14.3

12.0-71.5

^.:.

4.1

Ft.',

1.:;- 7.7

2.7- 2.:

7.::.

h.?

I5-23.S

9.5-1C.4

0.7-2'.5

14.n

11.',

vi.c

4.4-23.E:

3.4-30.2

4.7-15.1

h.^

n.7

*1.*- 1.3

1.0- 3.3

1.:.;-15.7

1.2-2-..4

1.1-17.2

n.*:.-11.9

1.-11.1

7.r-22.7

1.1

*1.1

0.^- 7.7

I.r- -.5

"..1- 2.

7.n

2.6

4.4

3.2-19.5

1.7-13.;

1.3-13.5

3.. Out..ile the Library Circulation

Outside the li*,rary circulation leals with traditional circulation ficures.

The following is a

brea:down of the circulation in your liYary lurinc the three lays stu 'led.

:1of iterls Circulatel

of Users Circulating 3ob%s

Average # of Items per User

.; Users CheetIng"Out 3oo!;s

C.

Itols Cirulated and letarned

3151

1t3n5

3358

1894

1371-10134 1414-4252

1533-2245

111

1355

118

015

533-3410

451-1347

322- 735

3.57

2.83

3.3.2

3:23

9.33-3.39

3.10-3.57

2.15-3.30

51.3rs

31.

47.2t

3.:3.01

29.7-52.4

20.2-51.3

21.3-53.2

"Ite.ms Circulated and Returned" refers tn the types of itc-s circulate.

The following

.

-fys studied.

is a breakdown of the ite-is that your lihrary circulated on the thr.2c,

Circulated

300%s

320.7

9 nn

92.5

14.2

11.3

91.2-94.0

'34.5-95.9

72.5-15.2

Periodicals

21

n.1

*3.0

1.0

1.0- 0.3

1.U- 2.3

7.1- 5.2

records

111

3.4

5.2

2.4

3.4

0.3- 7.0

1.4- 4.4

2.3- 37

Other

1*

5.1

1.r:

1.3

1.2-14.5

C.C.- 2.3

0.7-21.1

T3TAL

3427

11n.0

Returned:

300%s

4121

'17.;

.- 4

14.5

11.7

73.0-11.7

n4.3-12-4

73.5-35.2

Periudicals

51.1

*2.1

1.7:

%,-J- 1.5

1.0-

.3

5.1- ',.::

Records

/2

1.1

7.9

1.3

2.7

5.3-13.1

1.2- 4.5

2.4- 4.5

Other

lr

04

7.',

1.1

1.1

1.3-15.3

0.4- 5.2

1.0-71.4

T)TAL

4131

1^^.)

Page 77: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 25

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your Library

fi

g

All Phase II

Libraries

median %

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-9:59

15

2.5

5.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.6-11.8

10:00-10:59

57

9.7

8.3

9.7

4.3

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

53

9.0

9.1

7.9

7.8

6.9-10.5

4.3- 9.0

4.3-11.2

12:00 -12 :59

43

7.3

9.9

7.3

8.9

6.6-11.6

5.E-12.4

3.1-11.8

1:00-1:59

43

7.3

9.9

7.9

8.4

6.9-12.4

7.2 -13.5

5.6-14.5

2:01-2:59

22

4.8

9.1

9.9

6.1

6.7-11.3

4.8-14.2

3.5-15.7

3:00-3:59

44

7.5

1.2

19.5

8.6

6.3-11.5

7.5-13.1

5.8 -16.3

4:00-4:59

73

12.4

10.2

12.4

10.8

8.5-15.5

9.1-13.2

8.3-18.3

5:00-5:59

59

10.0

7.6

6.1

6.3

6.1- 8.6

1.1-10.0

4.7-10.4

6:00-6:59

41

7.0

6.2

6.5

10.6

4.3- 7.6

3.7- 6.3

3.9 -12.9

7:00-7:59

58

9.7

5.5

8.7

8.2

2.8- 8.6

4.5- 5.7

4.3-15.2

8:00-8:59

74

12.6

5.0

R.6

6.8

3.4- 6.3

3.3-12.6

5.2-12.2

TOTAL

588

100.0

B.

Type of Question

Source Related

184

31.3

38.8

34.2

46.8

29.2-50.4

31.3-72.2

19.5-90.2

Directional

404

68.7

61.2

65.8

53.2

49.6-70.8

27.8-68.7

9.2-80.4

TOTAL

sss

100.0

C.

Source Related Questions

1.

Questionner

Student

105

57.1

22.9

46.5

44.5

15.5-34.4

39.4-51.4

28.5-53.5

Nonstudent

76

41.3

76.1

51.S

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

31.6

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

184

100.0

2.

Means In Person

150

31.5

53.5

81.5

80.0

39.2-77.7

76.5-91.1

61.4-95.8

By Phone

34

18.5

46.5

18.5

16.1

22.3-60.8

8.9-23.4

4.2 -38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

184

100.0

3.

Searcher

Librarian

151

87.5

88.0 -

87.2

92.0

73.4-95.6

39.3-91.0

55.6-100.0

User

21

11.4

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

21.1

1.3

4.3

5.7

0.5-10.9

1.1-14.1

0.0-24.7

No Response

**

1.4

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-11.3

TOTAL

184

100.0

4.

Disposition of Question

Answered

180

97.8

93.6

97.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

41.6

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

**

n.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

184

100.0

Page 78: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Your Library

5.

Source Usci to ".nswer 0uestions

:1.1l

Phase II

Libraries

Melian

rar7n

melium

Small

Library

Low-High Ranze

Lare

Small

Reference cook

7n

11.

24.5

2I.2

29.3

13.3-34.2

14.9-32.3

12.3-31.F

Circulating Collection

50

3'1.4

1.3.4

3e.4

"/.3

4.5-4S.G

10.5-%9.0

5.-4C.E

Card Catalog

45

24.5

17.7

12.7

10.

12.4-21.1

5.7-29.3

.1.1-49.4

Index

12

5.5

1.1

G.

5.3

3.0-13.3

2.8-11.7

2.7-13.1

Telephone Book

**

1.1

n.4

o.n

0.5-1r).4

1.;- 4.2

0.3- 1.7

City Directory

**

3.?

0.5

0.0

0.3- 9.5

0.0- 3.1

0.0- 7.4

Vertical File

2 ,

1.1

3.r

1.1

3.0

1.0- 7.8

1.1- 7.3

1.7- 9.7

Other

39

1C.3

29.5

I6.3

15.7

1.4-17.2

10.1-35.1

3.2-5.2

TOTAL

1S

109.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and soecial

facilities in your lihrary

by your patrons.

The figures below indicate the highest incidence of

use of each of

the listed items luring the three days that you collected this information

as well as

the time of day when this occurel.

Your Library

All Phase II

Libraries

Tyne of'Item

median

Low-High Range

*Time

Large

Helium

Small

Large

Medium

Small

Table Seating

47

11:30

S5

5/

49

2-178

2-82

0-11

Lounge Chairs P. Couches

2Often

23

11

10

0-55

0 -25

0-15

Photocopier

212:31',1:31

54

29-7

0-5

0-3

Meeting Room

'!one

OF

77

51

0-218

0-215

0-121

Microfilm Reader (Printer)

1Often

ri

22

0 -10

0-5

0-4

Record Player

**

42

20-3

0-2

0-4

VI.

Public Service Personnel

Public service personnel are. those employees of the lihrary that

have contact with

users.

The following, is a profile of these individuals in

your library.

the

A.

Median Age

48

33

48

45

-25-43

28-48

25-53

3.

Average Length of Employment

in Your Library

67

77

6-11

5-10

3-13

C.

Average Hours per Week at

Public Service

14

18

22

19

13-21

14-24

11-36

D.

Average Hours per week at

Other Duties

21

'.7

17

17

3-23

13-24

10-25

Page 79: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Your Library

Highest Degree Earned

f4 ,

High School

**

Some College

224.3

BA

750.0

MA

535.7

PhD

**

No Response

**

TOTAL

14

101.0

All Phase II Libraries

Me-lian

Lar '-e

Meiium

Small

7.4

0.0

22.9

14.4

21.4

32.0

28.4

35.8

25.0

47.3

37.5

23.6

**

*

1.3

**

Low-High Range

Large

Medium

0.0-14.7

0.0-21.4

3.5-32.8

0.0-37.5

15.6-50.0

5.9-50.0

20.0-55.3

21.4-53.8

0.0- 3.5

0.0- 0.0

0.0- 3.8

0.0-11.7

Library 20

Small

0.0 -33.3

11.1-75.0

11.1-27.3

0.0-77.8

0.9- 0.0

0.0- 0.1

F.

Scheduling By Hour

(Average # of People Assigned to

Public Service)

9:00-9:59

410

42

4 -25

2-10

0-7

10:00-10:59

511

63

3-31

3-10

2-7

11:00-11:59

511

63

3-31

4-10

2-7

12:00-12:59

310

53

3-28

3-8

2-5

1:00-1:59

411

43

3-27

3-9

3-6

2:00-2:59

412

54

3-33

4-11

3-7

3:00-3:59

411

65

4-34

4-11

4-9

4:00-4:59

412

64

4,-31

4-10

4-9

5:00-5:51

314

44

3-25

2-8

3-6

6:00-6:59

28

45

3-17

2-6

3-5

7:00-7:51

37

45

3 -19

2-5

3-5

8:00-8:51

37

35

3-18

2-6

3-5

9:00-9:59

25

10

0-12

0-2

0-5

Page 80: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TJ Ll3RARIES PARTICIPATING IN THE P.L.A. E1SURE9ENT STUDY

Name of Library:

Library 31

Size Category:

Small

1.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

All Phase 11

Libraries

Low-High Range

Median

1.

Total Sample (N=500)

Large

Medium

Small

Large

Medium

Small

a. Probability of ownership

.075

.367

.230

.122

.136-.530

.160--.288

.076-.176

b. Probability of availability

.044

.263

.180

.080

.110-.414

.023-.202

.044-.124

c. Availability of books owned

.579

.696

.720

.666

.561-.810

.550-.729

.579-.750

2.

Adult Books (N=447)

a. Probability of ownership

.076

.405

.246

.125

.181-.893

.143-.266

.076-.183

b. Probability of availability

.045

.237

.174

.083

.121-.433

.074-.192

.045-.128

c. Availability of books owned

.538

.691

.780

.661

.353-.729

.516-.967

.5E8-.774

3.

Juvenile 3ooks (N=53)

a. Probability of ownership

.075

.453

.302

.075

.032-.755

.033-.472

.018-.283

b. Probability of availability

.038

.230

.226

-.057

.019-.396

.019-.302

.019-.189

c. Availability of books owned

.500

.G92

.688

.750

.400-.840

.500 -.300

.500-1.00

3.

Periodical Sample (N=80)

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your

library:

1.

Probability of ownership

.100

.450

.325

.188

.175-.950

.255-.450

.100-.253

2.

Probability of availability

.083

.450

.313

.175

.163-.950

.188 -.600

.088-.513

3.

Availability of articles owned

.875

.977

.362

.875

.895-1.00

.682-1.00

.625-1.00

C.

Title Availability Sample

The

title availability sample was the sample that you took of your own collection.

The purpose

of

this sample was to be able to describe your collection as well

as to determine the. availability

of

the books that you actually own.

The following are the results for your library:

1.

Total Availability (N=488)

.850

.756

.813

.646

.585-.849

.630-.889

.5E2-.850

2.

Adult Availability (N=339)

.929

.744

.346

.732

.634-.882

.660-.899

.605-.929

3.

Juvenile Availability

(N=149)

.671

.636

.692

.643

.332-.846

.494-.724

.543-.74E

Page 81: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Building Usage

A.

Description of Users

1. Sex

Your

A

Library

All Phase I!

Li`lraries

elian

Lar7e

Me,11um

Small

Low-High Range

Large

Medium

Library 31

Small

:late

314

41.1

60.3

44.1

44.5

43.0-55.0

42.2-51.5

35.1 -53.3

Female

431

57.4

52.4

54.6

30.1-53.3

45.1 -55.6

44.5-62.2

No Response

11

1.6

3.2

2.1

1.6

2.2- 6.9

2.0- 5.5

0.1- 2.4

TOTAL

755

100.1

2.

Student-Nonstudent

Stu,'ent

40;

52.7

31.1

47.3

52.7

23.4-45.1

45.1-52.3

42.2-57.1

%onstu4.ent

352

47.1

01.3

41.2

45.7

52.7-51.2

40.7-54.;

42.1-37.2

':o Response

**

**

*0.0-11.0

0.0- 7.5

0.0- 7.2

TOTAL

765

100.0

3.

Grade Level of Students

Elementary (K-5)

117

45.1

2.1

25.1

31.3

3.5-20.4

20.1-35.5

13.5-45.1

Junior tlilh School (7-1)

1^.

11.7

114.2

19 .0

19.7

2.4-25.5

12.3-22.7

13.3-22.0

High School (10-12)

12

24.1

34.11

2.3.7

28.0

22.3-43.3

21.5-35.1

24.1-37.1

College

25

5.2

31.2

16.7

13.5

11.5-41.6

10.7-21.1

3.2-24.5

Graduate School

**

4.1

1.0

1.4

2.1-15.1

0.2- 2.4

0.1- 3.14

':o Response

15

3.3

6.7

5.3

5.3

3.7-20.4

4.1- 1.5

0.3 -12.2

TJTAL

40S

111.0

4.

Occupation of Nonstudents

Professional

42

15.4

.?7.5

18.1

13.7

15.3-33.2

17.0 -23.3

12.5-22.1

Other Thite Collar

GS

21.1

22.2

21.1

18.3

10.0-35.0

111.0-31.2

14.7-25.2

Glue Collar

34

11.1

13."

10.8

10.0

5.7-17.2

2.7-15.5

6.1-15.7

Housewife/mother

100

32.2

7.7

22.5

32.2

2.5-29.8

13.6-20.5

17.4-43.3

Retired

21

9.3

0.0

9.8

6.6

5.3-15.4

1.3-10.5

1.6-15.5

Unemployed

10

3.2

3.0

1.7

1.3

0.7- 6.4

1.1- 2.9

0.0- 3.2

No Response

22

7.1

5.3

15.0

7.6

0.5-36.9

4.6-21.0

5.4-20.7

TOTAL

351

111.0

3.

Time Entered

9:00-1:52

50.7

6.2

7.8

6.3

4.2- 2.6

0.1-10.5

C.0- 7.3

10:00-10:59

31

4.1

7.3

9.1

5.5

6.4- 8.9

7.0-11.0

4.1- 7.7

11:00-11:51

40

5.2

2.3

8.7

6.0

5.8- 0.5

4.4- 0.5

3.5- 3.1

12:00-12:59

21

3.8

11.5

1.3

6.0

7.5-15.3

5.7-13.4

2.3-11.2

1:00-1:50

71

11.3

10.4

7.4

8.9

5.5-12.5

5.3-13.0

14.5 -13.1

2:00-2:51

52

1.1

0.5

10.3

5.3

1.3-13.3

5.3-11.4

2.5-14.1

3:01-3:59

131

24.7

11.4

11.9

11.2

1.4-12.3

3.8 -12.7

7.4-24.7

4:00-4:51

115

15.1

11.1

13.4

11.5

7.4-12.7

5.7-12.7

3.5-15.0

5:00-5:51

41

5.4

'.-1

5.5

6.2

7.1-10.0

3.3- 1.9

3.5- 2.9

5:00-5:50

51

6.7

5.5

5.8

10.1

4.7- 3.5

3.3-11.0

5.0-15.2

7:10-7:59

74

1.7

7.-

1.1

14.4

5.5-10.0

7.5-14.4

7.0-16.8

S:00-2:51

41

1.1

4.5

5.1

7.1

2.5- 5.S

2.5- 2.:

4.0- 5.1

'.:o Response

11.1

n.1

0.1

*0.5- 2.4

0.1- 5.3

3.3- 1.3

TOT 'L

715

110.1

C.

Satisfaction

Satisfi

533

7:7.7

e1.1

72.1

53.6 -73.1

65.3-73.3

32.5-77.5

Pertially Satis'ie!

111

12.1

1Tr.',

Ir.."'

2.3-20.6

15.2-21.1

13.1-22.7

';ot Satisfied

41

5.2

C.'

6.7

5.7-25.S

5.1- 3.4

5.2- C.':

No lcsponse

42

5.5

-1,.2

5.3

3.2-20.4

3.2- 6.1

2.4- 3.2

TOTAL

139. n

Page 82: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

lit.

Circulation

Library 31

A.

in- Library Circulation

In-Library circulation deals with the use of materials within the library by the patrons.

The following table gives a breakdown of the types of materials used within your library

and the frequency with which they were used during the three days studied.

Your Library

All Phase ii

Libraries

Low-High Range

Median %

Type tf Material

I%

Large

Medium

Small

Large

Medium

Small

Circulating Non-Fiction

25

18.1

26.7

25.9

21.7

12.5-36.9

10.9-48.5

17.4-40.7

Periodicals

30

21.7

26.1

28.7

25.0

9.1-33.7

24.5-34.3

18.0-31.5

General Encyclopedias

48

34.8

2.4

4.3

11.5

0.9- 7.7

2.7- 9.6

5.8-41.7

Newspapers

64.4

10.0

7.6

4.9

0.5-23.8

0.5-18.4

0.7-28.5

Reference Books

17

12.3

14.6

12.4

10.6

4.4-23.6

3.4-30.2

4.7-15.1

Microfilm

**

4.9

0.7

*0.8- 9.6

0.0- 3.3

0.0- 1.0

Circulating Fiction

10.7

4.4

1.3

6.4

2.0-15.7

0.2 -25.4

0.9-17.2

Vertical File

21.4

2.3

0.7

4.8

0.2-11.9

0.6-11.9

0.0-22.7

Records

32.2

2.2

*0.3

0.0- 5.7

0.0- 0.5

0.0- 2.6

Other

64.4

7.0

2.6

4.4

3.2-19.6

0.7-13.4

1.3-11.5

TOTAL

138

100.0

B.

Outside the Library Circulation

Outside the library circulation deals with traditional circulation figures.

The following Is a

breakdown of the circulation in your library during the three days studied.

# of Items. Circulated

1033

3615

3368

1894

1379-10034

1404-4252

1033-2245

of Users Circulating Books

322

1365

918

616

503-3410

451-1347

322- 708

Average # of Items per User

3.22

2.89

3.12

3.23

2.56-3.89

3.20-3.67

2.95-3.30

% Users Checking Out Books

42.1%

33.8%

47.6%

38.0%

20.1-52.4

29.2-51.3

29.3-50.2

C.

Items Circulated and Returned.

"items Circulated and Returned" refers to the types of items circulated.

The following

is a breakdown of the items that your library circulated on the three days studied.

Circulated

Books

802

90.5

88.5

94.2

93.3

81.2-94.0

84.5-96.0

72.5-95.8

Periodicals

10.1

*3.0

1.0

0.0- 0.3

0.0- 8.3

0.1- 5.2

Records

36

4.1

5.2

2.4

3.4

0.0- 7.0

0.4- 4.4

2.3- 3.7

Other

47

5.3

5.0

1.0

1.9

1.2-14.5

0.0- 2.8

0.7-21.9

TOTAL

885

100.0

Returned:

Books

922

87.1

85.2

04.5

91.7

73.0-91.7

84.0-98.4

73.5-95.8

Periodicals

**

*2.9

1.8

0.0- 1.6

0.0- 6.3

0.1- 4.8

Records

59

5.5

7.8

1.5

2.7

5.3-13.0

1.2- 4.5

2.4- 4.5

Other

78

7.3

7.7

1.2

1.1

0.3-16.3

0.4- 5.2

0.0-21.4

TOTAL

1059

100.0

Page 83: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 31

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your Library

4

All Phase II Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-9:59

21.7

6.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.5 -11.8

10:00-10:59

11

1.6

8.3

9.7

4.8

7.1-19.5

5.5-13.4

2.4-19.5

11:00-11:59

11

8.7

9.1

7.9

7.8

6.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:59

54.3

9.1

7.3

8.9

6.6-11.6

5.8-12.4

3.1-11.8

1:00-1:59

76.1

1.9

7.9

8.4

6.9-12.4

7.2-18.6

5.6-14.6

2:00-2:59

11

1.6

1.1

9.9

6.1

5.7-11.3

4.8-14.2

3.5-15.7

3:00-3:59

21

11.3

9.2

10.5

8.G

6.3-11.5

7.5-13.1

6.8-13.3

4:00-4:59

19

16.5

10.2

12.4

10.8

8.5-16.5

9.1-13.2

8.3-13.3

5:00-5:59

75.1

7.5

6.1

6.3

6.1- 3.6

1.1-10.0

4.7-19.4

5:00-6:59

11

9.6

S.::

5.5

10.5

4.3- 7.6

3.7- 3.3

3.9-12.9

7:00-7:59

54.3

5.5

8.7

8.2

2.3- 8.6

4.5- 9.7

4.3-15.2

8:00-8:59

6'5.2

5.0

8.6

6.8

3.4- 5.9

3.3-12.6

5.2-12.2

TOTAL

115

101.0

S.

Type of Question

Source Related

57

41.6

38.2

34.2

46.8

29.2-50.4

31.3-72.2

19.6-90.2

Directional

58

50.4

51.2

55.8

53.2

49.6-70.8

27.8-68.7

9.2-80.4

TOTAL

115

100.0

C.

Source Related Questions

1.

Questionner

Student

34

59.6

22.9

4L.5

44.5

15.5-34.4

39.4-61.4

28.6-53.5

Nonstudent

23

40.4

76.1

51.8

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

**

2.3

1.7

" *

0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.0

0.0- 2.0

0.0- 3.9

TOTAL

57

110.0

2.

Means In Person

35

51.4

53.5

81.5

80.0

39.2-77.7

76.6-11.1

61.4-95.8

By Phone

22

32.6

45.5

18.5

16.1

22.3-50.8

8.9-23.4

4.2-33.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

57

111.0

3.

Searcher

Librarian

48

85.7

38.0

87.2

92.0

73.4-95.6

39.3-91.0

55.6-100.0

User

610.7

R.5

8.5

5.7

0.4-11.8

3.3-50.5

0.0-34.1

Both

33.6

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

**

n.4

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-10.3

TOTAL

57

101.0

4.

Disposition of Question

Answered

55

18.2

11.5

91.3

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

**

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

11.8

0.1

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

57

100.0

Page 84: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source Used to Answer Questions

Your Library

!".

All Phase II

Libraries

Median

Large

lelium

Small

Low-High Range

Large

Me:Num

Library 31

Small

Reference Book

712.3

24.5

21.2

2(1.5

13.3-34.2

14.9-32.8

12.3-31.8

Circulating Collection

23

40.4

13.4

30.4

27.3

4.5-46.6

10.6-40.0

6.8 -46.6

Card Catalog

15

26.3

17.3

12.1

11.2

12.4-21.1

6.7-29.6

0.0-49.4

Index

35.3

1.1

5.5

5.3

3.0-13.3

2.2 -11.7

2.7-10.1

Telephone Book

11.7

5.1

n.4

0.0

0.6-10.4

0.1- 4.2

0.1- 1.7

City Directory

**

3.2

1.2

0.0

n.3- 9.6

0.0- 3.1

1.0- 2.4

Vertical File

11.7

3.n

1.1

3.1

1.0- 7.2

1.1- 7.2

1.7- 1.7

Other

TOTAL

7

57

1/.3

110.0

21.5

1f..5

15.7

9.4-17.2

10.1-35.1

3.1-35.2

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by your patrons.

The figures below indicate the higbest incilence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Your Library

All Phase If Libraries

Type of Item

Median

0Time

Large

Medium

Small

Table Seating

44

2:31

85

57

49

Lounge Chairs & Couches

None

23

11

11

Photocopier

1Often

54

2

Meeting Room

Mone

96

77

61

.Microfilm Reader (Printer)-

None

S2

2

Record Player

IOften

42

2

VI.

Public Service Personnel

Low-High Range

Large

Medium

2-172

-

2-22

0-56

0-25

0 -i

0-5

0-218

0-215

0-10

0-3

0-8

0-2

Small 0-118

0-15

0-3

-

0-121

0-4

.0-4

Public service personnel are those employees of the library that have contact

users.

The following is & profile of these indtvidualsin your library.

A.

Median Age

28

33

B.

Average Length of Employment

in Your Library

4.7

C.

Average Hours per Week at

Public Service

17

18

O.

Average Hours per week at

Other Duties

18

17

with

48 7

22

17

the

45 7

19

17

-25-48

6-11

13-21.

1 -23

28-48

5-10

14-24

13-24

28-53

3-13

11-35

10-25

Page 85: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

Your Library

All Phase 11

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Library 31

Small

High School

222.2

7.4

0.0

22.9

0.0-14.7

0.0-29.4

0.0-33.3

Some College

555.6

14.4

21.4

32.0

3.5-32.8

0.0-37.5

11.1-75.0

BA

2?2.2

28.4

35.8

25.0

15.6-50.0

5.9-50.0

11.1-27.3

MA

ft

+47.3

37.5

23,6

20.0-55.3

21.4-53.8

0.0-77.8

PhD

**

0.0- 3.5

0.0- 0.0

0.0- 0.0

No Response

..

..

1.3

0.0- 3.8

0.0-11.7

0.0- 9.1

TOTAL

Iion.°

F.

Scheduling By Hour

(Average # of People Assigned to Public Service)

9:00-9:59

**

10

42

4-26

2-10

0-7

10:00-10:59

**

11

63

3-31

3-10

2-7

11:00-11:59

**

11

6.3

3-31

4-10

2-7

12:00-12:59

**

10

53

3-28

3-8

2-5

1:00-1:59

**

11

43

3-27

3-9

3-6

2:00-2:59

**12.

54

3-33

4-11

3-7

3:00-3:59

**

11

65

4-34

4-11

4-9

4:00-4:59

**

12

64

4-31

4-10

4-9

5:00-5:59

**

14

44

3-25

2-8

3-6

6:00-6:59

**

84

53-17

2-5

3-5

7:00-7:53

**

74

53-19

2 -5

3-5

8:00 -3:59

**

73

53-18

2 -5

3-5.

9:00-9:59

**

51

00-12

0-2

0-5

Es,* No Public Service Schedule

Page 86: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING

iI THE P.L.A. 14E1SUREM7NT STUDY

Name of Library:

Library 32

Size Category:

Small

I.

Description of Collection

A.

"3PR" Probability Sample

The purpose of the 3PR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

1.

Total Sample (14 =500)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

2:

Adult Books (N=447)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

3.

Juvenile Books (N=53)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

B.

Periodical Sample (N=80)

Your Library

All Phase II

Libraries

Low-High Range

Median

Large

Medium

Small

Large

Medium

Small

. 176

.367

.230

.122

.136-.580

.160-.232

.076-.176

. 124

.268

.180

.030

..110-.414

.028 -.202

.044-.124

.705

.596

.720

.666

.561 -.810

.550-.789

.579-.750

. 177

.128

. 722

.405

.237

.591

.245

.125

.174

.023

.780

.661

.170

.453

.302

.075

.094

.230

.226

..057

.555

.692

.628

.750

.181-.293

.143-.266

.076-.1E3

.121 -.433

.074-.192

.045-.12S

.353-.729

.516-'.957

.583-.774

.038-.755

.038-.472

.018-.283

.019-.395

.019-.302

.019-.189

.400-.240

.509-.800

.500-1.00

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

2.

Probability of availability

3.

Availability of articles owned

C.

Title Availability Sample

. 175

.450

.325

.128

.175-.950

.255-.450

.100-.263

.513

.450

.313

.175

.163-.350

.162-.600

.028-.513

2.33

.977

.962

.875

.895-1.00

.682-1.00

.625-1.00

The title availability sample was the sample that you took of your own collection.

The purpose

of this sample was to be able to describe your collection as well as to determine the availability

of the books that you actually own.

The following are the results for your library:

1.

Total Availability (N=499)

.813

.755

.318

.646

.585-.849

.630 -.889

.5S2 -.850

2.

Adult Availability (N=411)

.839

.744

.C47.

.732

.634-.882

.G60-.899

.605-.929

3.

Juvenile Availability

(N= 38)

.715

.636

.692

.648

.388-.846

.494-.724

.543-.746

Page 87: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

A.

Usale

Description of Users

1. Sex

Your

Li")rary

All phase It Liraries

1e4.ian

Lar-.e

!letium

Small

Lo-'1i3!- Ran7x

Large

Melium

Litrar;

Small

-tale

510

41.1

11.3

44.5

44.5

43.0-55.0

42.2-51.5

35.1-53.S

Female

51.n

3C.'

52.4

54.0

30.1-53.3

45.1-55.8

44.G-02.r,

No Response

11

1.1

3.2

2.8

1.6

2.2- 5.0

2.0- 5.5

9.9- 2.4

TOTAL

1581

110.0

2. Student-tIonstulent

Student

114

57.1

35.1

47.3

52.7

28.4-45.1

45.1-52.5

42.8-57.1

Nonstudent

7?5

47.1

51.8

48.2

45.7

52.7-61.0

41.7-54.1

42.1-57.2

No Response

**

**

*0.0-11.0

1.0- 7.5

0.0- 7.2

TOTAL

1111

111.0

3. ;rate Level of Students

cle-n^ntary (K -5)

302

31.3

3.3

25.1

31.3

3.5-20.4

21.1-35.5

15.5-46.1

Junior High School (7-1)

211

20.1

14.2

11.0

11.7

2.4-25.5

12.3-22.7

13.8-22.0

School (12 -12)

255

25.G

34.3

70.7

21.0

22.3 -43.3

21.5-35.1

24.1-37.1

College

130

13.5

31.0

15.7

13.5

11.6 -41.6

10.7 -20.3

5.2-24.5

Graduate School

14

1.5

4.1

1.2

0.4

2.1-15.8

1.2- 2.4

3.0- 3.4

rr) Response

51

5.3

5.7

G.G

5.3

3.7-23.4

4.1- 0.6

0.3-12.2

TOTAL

154

100.0

4.

Occupation of Nonstudents

Professional

175

24.4

27.9

13.1

18.7

25.3-33.2

17.0-23.3

12.5-28.1

Other Jhite Collar

124

17.2

21.3

21.9

18.3

10.0-35.0

11.0-30.2

14.7-25.2

tilue Collar

44

5.1

13.0

10.3

10.3

5.7-17.2

2.7 -15.5

5.1-15.7

HousewiFe/mother

230

31.8

7.7

22.5

32.2

2.5-21.8

13.3-29.5

17.4-45.3

Retire.:

16

2.2

1.0

1.8

6.6

5.3-15.4

1.3-10.5

1.5-15.5

UnemploYel

30.4

3.0

1.7

1.3

0.7- 6.4

1.1- 2.3

0.0- 3.2

No Response

132

18.0

6.3

15.9

7.6

0.5 -36.3

4.6-21.0

0.4-20.7

TOT;1_

725

110.0

3.

Tire Enterei

1:00-1:51

12

0.7

5.1

7.8

5.3

4.2- 3.6

0.1-10.5

2.0- 7.3

10:00-10:51

11

5.4

7.3

1.3

5.5

5.4- 8.3

7.0-11.0

4.1- 7.7

11:00-11:51

153

1.1

.8.3

8.7

6.0

5.8- 9.5

4.4- 9.5

3.0- 9.1

12:00-12:51

201

17,n

11.5

1.8

5.0

7.5-15.3

5.7-13.4

2.8-11.9

1:11-1:51

272

',;.1

10.4

7.4

8.9

6.5-12.5

6.9-13.0

4.5 -16.1

2:00 -2:59

238

14.1

8.5

10.3

6.8

6.8-10.8'

5.6-11.4

2.5-14.1

3:00-3:51

217

12.3

10.5

19.1

11.2

9.4 -12.6

8.3-12.7

7.4-24.7

4:01-4:51

174

19.3

11.1

10.4

11.5

7.4-12.7

5.7-12.7

8.5-15.0

5:31-5:51

51

3.5

3.5

6.5

6.3

7.1-10.0

3.3- 1.9

3.6- 9.9

5:00-6:50

15

5.0

6.5

5.3

10.1

4.7- 8.5

3.3-10.0

5.0-15.2

7:01-7:51

113

7.0

7.5

1.0

14.4

5.5-10.0

7.5-14.4

7.0-15.8

2:00-1:51

57

4.0

4.5

5.0

7.1

2.5- 5.8

2.5- 8.3

4.0- 3.1

Ho Response

**

1.1

0.1

*0.0- 2.4

0.0- 0.3

0.0- 1.0

TOTAL

1599

111.0

C.

Satisfaction

Satisfiel

1955

52.5

GI.3

61.1

72.1

53.6-73.1

66.3-73.9

52.5 -77.5

Partially Satisfiel

314

22.7

18.5

16.2

15.9

8.3-20.2

15.2-21.1

13.1-22.7

let Satisfied

124

7.3

7.1

8.0

5.7

5.7-25.8

6.1- 3.4

5.0- 3.6

*:o 2esnonse

125

7.5

I.1

4.2

5.5

3.0-20.4

3.2- S.1

2.4- 1.0

TOT\L

1511

101.0

Page 88: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

III.

Circulation

Library 32

A.

In-Library Circulation

in- Library circulation deals with the use of materials within

the library by the patrons.

The following table gives a breakdown of the

types of materials used within your library

and the frequency with which they were used during the

three days studied.

Your Library

All Phase II Libraries

Low-High Range

Median %

Type of Material

4Large

Medium

Small

Large

Medium

Small

Circulating Non-Fiction

245

27.4

26.7

25.9

21.7

12.5-36.9

10.9-48.5

17.4-40.7

Periodicals

282

31.5

25.1

28.7

25.0

9.1-33.7

24.5-34.3

18.0-31.5

General Encyclopedias

103

11.5

2.4

4.3

11.5

0.9- 7.7

2.7- 9.6

5.8-41.7

Newspapers

60.7

10.0

7.6

4.9

0.5-23.8

0.5-18.4

0.7-28.5

Reference Books

106

11.8

14.6

12.4

10.6

4.4-23.6

3.4-30.2

4.7-15.1

Microfilm

1.

0.1

4.1

0.7

*0.8- 9.6

0.0- 3.3

0.0- 1.0

Circulating Fiction

39

4.4

4.4

1.3

6.4

2.0-15.7

0.2-26.4

0.9-17.2

Vertical File

43

4.8

2.3

0.7

4.8

0.2-11.9

0.6-11.9

0.0-22.7

Records

50.6

2.2

*0.3

0.0- 5.7

0.0- 0.5

0.0- 2.6

Other

64.4

7.0

2.6

4.4

3.2-19.6

0.7-13.4

1.3-11.5

TOTAL

895

100.0

B.

Outside the Library Circulation

Outside the library circulation deals with

traditional circulation figures.

breakdown of the circulation in

your library during the three days studied,

0 of Items Circulated

1894

3615

3368

The following is a

1894

1379-10034

1404 -4252

1033-2245

t of Users Circulating Books

642

1365

918

616

503-3410

451-1347

322- 708

Average 0 of Items per User

2.95

2.89

3.12

3.23

2 56-3 39

3.10-3.67

2.95-3.30

% Users Checking Out Books

38.0%

33.8%

47.6%

38.0%

20.3-52.4

29.2-51.3

29.3-50.2

C.

Items Circulated and Returned

"Items Circulated and Returned" refers

to the types of items circulated.

The following

Is a breakdown of the items that

your library circulated on the three days studied.

Circulated

Books

See Below*

88.5

94.2

93.3

81.2-94.0

84.5-96.0

72.5 -95.8

Periodicals

*3.0

1.0

0.0- 0.3

0.0- 8.3

0.1- 5.2

Records

5.2

2.4

3.4

0.0- 7.0

0.4- 4.4

2.3- 3.7

Other

*5.0

1.0

1.9

1.2-14.5

0.0- 2.8

0.7-21.9

TOTAL

*

Returned:

Books

1980

93.4

85.2

94.5

91.7

73.0-91.7

84.0-98.4

73.5-95.8

Periodicals

20

0.9

*2.9

1.8

0.0- 1.6

0.0- 6.3

0.1- 4.E

Records

111

5.2

7.8

1.6

2.7

5.3-13.0

1.2- 4.5

2.4- 4.5

Other

10

0.4

7.7

1.2

1.1

0.3-16.3

0.4- 5.2

0.0-21.4

TOTAL

2121

100.0

*Data submitted incomplete

Page 89: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 32

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your Library

#t

a

All Phase II

Libraries

Median %

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-9:59

20.6

6.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.6-11.8

10:00-10:59

17

4.8

8.3

9.7

4.3

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:51

23

6.5

0.1

7.9

7.8

6.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:59

42

11.8

9.9

7.3

8.9

6.6-11.6

5.8-12.4

3.1-11.8

1:00-1:59

52

14.G

9.9

7.9

8.4

5.3-12.4

7.2-18.6

5.6-14.6

2:00-2:59

40

11.3

0.1

9.9

5.1

6.7 -11.3

4.8-14.2

3.5-15.7

3:00-3:59

41

11.5

9.2

19.5

8.6

6.3 -11.5

7.5-13.1

6.8-18.3

4:00-4:59

49

13.8

10.?

12.4

10.8

8.5-16.5

9.1-13.2

8.3-18.3

5:00-5:59

25

7.1

7.G

6.1

5.3

6.1- 8.6

1.1-10.0

4.7-10.4

6:00-6:51

14

3.9

5.1

6.5

10.6

4.3- 7.6

3.7- 3.3

3.9-12.9

7:00-7:59

248

7.9

5.5

8./

6.2

2.8- u.G

4.5- 9.7

4.3-15.2

8:00-8:59

19

5.4

s.n

8.6

6.8

3.4- 6.9

3.3-12.G

5.2-12.2

TOTAL

355

100.0

B.

Type of Question

Source Related

166

46.8

38.8

34.2

46.8

29.2-59.4

31.3-72.2

19.5-90.2

Directional

139

53.2

61.2

55.8

55.2

49.6-70.8

27.8-68.7

9.8-80.4

TOTAL

355

100.0

C.

Source Related Questions

1.

Questionner

Student

105

53.3

22.9

46.5

44.5

15.5-34.4

39.4-61.4

28.6-63.5

Nonstudent

59

35.5

76.1

51.8

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library'

21.2

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

166

100.0

2.

Means In Person

159

95.8

53.5

81.5

80.0

39.2-77.7

76.6-91.1

61.4-95.8

By Phone

17

4.2

45.5

18.5

16.1

22.3-60.8

8.9-23.4

4.2-38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

165

100.0

3.

Searcher

Librarian

113

68.1

88.0

87.2

92.0

73.4-95.6

39.3-91.0

55.6-100.0

User

12

7.2

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

41

24.7

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

**

0.,;

0.0

0.0

0.0- 9.8

0.0- 8.9

0.0-10.3

TOTAL

166

190.0

4.

Disposition of Question

Answered

115

99.1

93.6

97.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

10.9

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

**

n.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

165

100.0

Page 90: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Library 32

Yo..Jr Library

All Phase I!

LP:raries

Low-Iiigb %n-r:

5.

Source Use.' to Answer Questions

!inn

.?

Large

.e1iu-.1

Small

Large

Medium

Sm,II1

Reference 3ook

31

23.5

24.5

21.2

22.G

13.3-34.2

14.3-32.2

12.3-31.1

Circulating Collection

37

22.3

13.4

30.4

27.3

4.5-40.6

10.6 -40.0

6.8-05 .G

Card Catalog

23

13.9

17.3

12.1

19.8

12.4-21.1

6.7-21.2

0.1-49.4

index

15

9.0

9.1

6.5

5.3

3.0-13.3

2.2-11.7

2.7-19.1

Telephone 3ook

**

5.1

0.4

0.2

0.6-10.4

0.0- 4.2

0.0- 1.7

City Oirectory

**

3.2

0.5

0.0

0.3- 9.6

0.0- 3.1

0.0- 2.4

Vertical File

53.0

3.2

1.9

3.2

1.0- 7.8

1.1- 7.8

1.7- 1.7

Other

47

28.3

20.5

16.3

15.7

9.4-17.2

10.1-35.1

3.9-35.2

TOTAL

166

190.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities In your library

by your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Type of Item

Your Library

All Phase II

Libraries

Low-High Range

Median

ITime

Large

Medium

Small

Large

Medium

Small

Table Seating

25

3:31

25

57

41

2-178

2-32

0-118

Lounge Chairs 5 Couches

73:30X4:30

23

11

10

0 -55

0-25

0-15

Photocopier

1Often

54

20-/

0-5

0-3

Mee;ing

nom

121

2:3

10

77

01

0-212

0-215

0-121

nicrofiim %eader (Printer)

41:30

r2

.2

2 -19

0-3

C-4

Record Player

3Often

42

21-8

0-2

0-4

Vt.

Public Service Personnel

t

Public service personnel are those employees of the library that have contact with the

users.

The following is a profile of these individuals in your library.

.I4edian Age

48

33

48

45

-25-48

28-48

B.

Average Length of Employment

28-53

in Your Library

77

77

G-11

5-10

3-13

C.

Average Hours per Week at

Public Service

11

18

22

12

13-21

14-24

11-36

D.

Average Hours per week at

Other Duties

14

17

17

17

9-23

13-24

10-25

Page 91: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest. Degree Earned

Your Library

All Phase II

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Library 32

Small

High School

**

4 7.4

0.0

22.0

0.0-14.7

0.0-29.4

0.0-33.3

Some College

111.1

14.4

21.4

32.0

3.5-32.8

0.0-37.5

11.1-75.0

BA

111.1

28.4

35.3

25.0

15.6-50.0

5.9-50.0

11.1-27.3

MA

777.3

47.3

37.5

25.6

20.0-55.3

21.4-53.8

0.0-77.8

PhD

**

**

*0.0- 3.5

0.0- 0.0

0.0- 0.0

No Response

*1.3

**

0.0- 3.8

0:0-11.7

0.0- 9.1

TOTAL

9100.0

F.

Scheduling By Hour

(Average # of People Assigned to

Public Service)

9:00-9:59

*10

42

4-26

2-10

0-7

10:00-10:59

311

G3

3-31

3-10

2-7

11:00-11:51

311

G3

3-31

4-10

2-7

12:00-12:59

410

53

3 -22

3-E

2-5

1:00-1:59

311

43

3-27

3-9

3-6

2:00-2:59

412

54

3-33

4-11

3-7

3:00-3:59

511

65

4"-34

4-11

4-9

4:00-4:59

612

64

-

4-31

4-10

4-9

5:00-5:59

514

44

3-26

2-8

3-6

6:00-6:59

51

45

3-17

2-6

3-5

7:00-7:59

57

45

3-19

2-6

3-5

3:00-3 :50

57

35

3-18

2-6

3-5

9:00-?:59

*5

10

0-12

0-2

0-5

Page 92: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIIRARIC.; PARTICIPATI :G

IN THE P.L.A. Mr.A.;UREM:%T STJCY

Name of Library:

Size Category:

Library 33

Small

I.

Description of Collection

A.

"3PR" Probability Sample

The purpose of the 3PR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

1.

Total Sample (N=500)

All Phase 11 Libraries

Low-High Range

Median

Large

Medium

Small

Large

Medium

.Small

a. Probability of ownership

.136

.367

.230

.122

%136-.580

.150-.288

.076-.176

b. Probability of availability

.102

.268

.180

.080

.110-.414

.088-.292

.044-.124

c. Availability of books owned

.750

.696

.720

.G66

.561-.810

.550-.7E9

.579-.750

2.* Adult Books (N=447)

a. Probability of ownership

.119

.405

.246

.125

.181-.893

.143-.266

.076-.183

b. Probability of avallabilltt

.092

.237

.174

.083

.121-.438

.074-.192

.045 -.123

c. Availability of books owned

.774

.691

.730

.G61

.353-.729

.515-.367

.5E8-.774

3.

Juvenile Books (N=53)

a. Probability of ownership

.283

.453

.302

.075

.038-.755

.038-.472

.018-.283

b. Probability of availability

.189

.230

.226

.057

.019-.396

.013-.302

.019 -.183

c. Availability of books owned

.667

.692

.688

.750

.400-.840

.500-.800

.500-1.00

B.

Periodical Sample (N=80)

The periodical probability sample was drawn to determine the availability

of articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

.200

.450

.325

.188

.175 -.950

.255-.450

.100-.263

2.

Probability of availability

.125

.450

.313

.175

.163-.950

.188 -.500

.088-.513

3.

Availability of articles owned

.625

.371

.962

.875

.895-1.00

.682-1.00

.625-1.00

C.

Title Availability Sample

The

title availability sample was

the sample that you took of your own collection.

The purpose

of

this sample was to be able to describe your collection as well as to determine the availability

of

the books that you actually own.

The followin

are the results for your library:

1.

Total Availability (N=503)

.646

.756

.818

.G46

.585-.849

.530-.889

.582-.850

2.

Adult Availability (N=347)

.605

.744

.846

.732

.634-.882

.660-.899

.605-.329

3.

Juvenile Availability

(N=162)

.G48

.636

.G92

.648

.388-.846

.494-.724

.543-.746

Page 93: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Suilling Usale

Description of Users

1. Sex

Your

4

Literary

11,

All Phase

IIrr,raries

Large

Medium

Sm7=11

Low-High Ran:le

Large

ndium

Library 3

Snail

Male

511

35.1

50.3

44.1

44.5

43.0-55.0

42.2-51.5

36.1 -53.3

Female

831

52.8

38.2

52.3

54.5

30.1-53.3

45.1-55.8

44.5-52.8

No Response

15

1.1

3.2

2.3

1.0

2.2- 5.9

2.0- 5.5

C.2- 2.4

TOTAL

1314

101.0

2. Student-Nonstulent

Student

795

55.2

35.1

47.3

52.7

23.4-45.1

35.1-52.5

42.8-57.1

Nonstulent

619

43.2

59.3

43.2

45.7

52.7-59.0

40.7-54.3

42.9-57.2

No Response

**

**

0.0-11.0

0.0- 7.5

0.0- 7.2

TOTAL

1414

111.1

3. Grate Level of Students

Elementary (K -5)

353

45.7

nn

u.o

25.1

31.3

3.6-20.4

29.1 -35.5

13.5-45.1

Junior Nigh School (7-9)

154

11.4

14.2

19.0

19.7

2.4-25.5

12.3-22.7

13.2-22.9

Nigh School (10-12)

299

25.5

34.1

29.7

23.0

22.3-43.9

21.5-35.1

24.1-37.1

Collette

61

7.7

31.2

15.7

13.5

11.5-41.5

10.7-20.9

5.2 -24.5

Oraluate School

10.1

4.1

1.9

0.3

2.1-15.3

0.2- 2.4

0.6- 5.4

No Response

50.2

5.7

5.6

6.3

3.7-20.4

4.1- 9.5

1.2-12.2

TOT1L

705

110.1

4.

Occupation of Nonstulents

Professional

71

12.G

27.0

19.1

13.7

15.3-33.2

17.0-23.3

12.6 -23.1

Other Jhite Collar

SI

14.4

21.1

21.1

18.3

10.0-35.0

19.0 -30.2

14.7-25.2

Blue Collar

46

7.4

13.1

11.2

10.9

5.7-17.2

8.7-15.5

6.1-15.7

Housewife Mother

261

43.3

7.7

22.5

32.2

2.5-29.8

13.8-21.5

17.4-43.3

Retired

10

1.6

1.1

n.;

5.5

5.3-15.4

1.3-12.5

1.5-15.5

Unemployed

**

3.0

1.7

1.3

'0.7- G.4

1.1- 2.9

0.0- 3.2

No Response

1152

20.7

5.3

15.9

7.6

0.5-36.3

4.6-21.0

0.4-20.7

TOTAL

'

511

100.1

3.

Tlme Enterei

9:00-9:51

77

5.4

0.9

7.3

5.3

4.2- 3.6

0.1-10.5

0.0- 7.3

10:01-10:59

87

1.2

7.3

1.9

5.5

5.4- 8.1

7.0-11.0

4.1- 7.7

11 :00 -11:59

33

3.0

1.3

3.7

6.0

5.3- 9.5

4.4- 1.5

3.0- 9.1

12:09 -12:51

41

2.8

11.5

1.2

G.0

7.5-15.3

5.7-13.4

2.8-11.1

1:11-1:51

141

1.9

10.4

7.4

2.3

6.5- 12.5

5.3-13.0

4.5-16.1

2:10-2:51

35

2.5

2.5

10.5

6.8

5.8-10.8

6.5-11.4

2.5-14.1

3:01-3:50

151

11.2

11.4

10.1

11.2

9.4-12.5

2.8-12.7

7.4-24.7

4:01-4:59

177

12.5

11.1

11.4

11.5

7.4-12.7

5.7-12.7

2.5-15.1

5:00 -5:59

13

r3.3

9.5

5.5

5.0

7.1-10.0

3.3- 0.1

3.5- 9.1

5:01-5:59

215

15.2

.7.5

5.9

10.1

4.7- 3.5

3.9 -10.0

5.0 -15.2

7:11-7:51

237

15.2

7.5

1.0

14.4

5.5-10.0

7.5-14.4

7.0-15.0

:01-1:51

115

7.5

4.5

5.1

7.1

2.5- 5.2

2.5- 3.8

4.0- 8.1

No Response

**

0.1

0.1

*0.0- 2.4

0.0- 0.3

0.0- 1.0

TOTAL

1414

101.0

C.

Satisfaction

Satisfiel

1115

77.5

--.5

51.1

72.1

53.5-73.1

55.3-73.9

62.5-77.5

Partially Satisfied

212

15.0

11."

15.2

12.2

2.3-20.2

15.2-21.1

13.1-22.7

Not Satisfiel

72

5.1

7.1

2.,1

5.7

5.7-25.8

6.1- 9.4

5.0- 8.5

No Response

34

1.4

5.5

3.3 -20.4

3.2- 6.1

2.4- 1.2

TOTAL

114

111.0

Page 94: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

III.

Circulation

Library 33

A.

in- Library Circulation

In-Library circulation deals with the use '0. materials within the library by the patrons.

The following table gives a breakdown of tr^

types of materials used within your library

and the frecidency with which they were used during the three days studied.

Your Library

All Phase II

Libraries

Low -High Range

Median %

Type of Material

Large

Medium

Small

Large

Medium

Small

Circulating Non-Fiction

189

30.4

26.7

25.9

21.7

12.5-36.9

10.9-48.5

17.4-40.7

Periodicals

126

20.3

26.1

28.7

25.0

9.1-33.7

24.5-34.3

18.0-31.5

General Encyclopedias

36

5.8

2.4

4.3

11.5

0.9- 7.7

2.7- 9.6

5.8-41.7

Newspapers

50.8

10.0

7.G

h.9

0.5-23.8

0.5-18.4

0.7-28.5

Reference Books

35

5..5

14.6

12.4

10.6

4.4-23.6

3.4-30.2

4.7-15.1

Microfilm

*r

4.9

0.7

*0.8- 9.6

0.0- 3.3

0.0- 1.0

Circulating Fiction

107

17.2

4.4

1.3

6.4

2.0-15.7

0.2 -25.4

0.9-17.2

Vertical File

141

22.7

2.3

0.7

4.8

0.2-11.9

0.6-11.9

0.0-22.7

Records

**

2.2

*0.3

0.0- 5.7

0.0- 0.5

0.0- 2.5

Other

23

3.7

740

2.6

4.4

3.2-19.6

0.7-13.4

1.3-11.5

TOTAL

622

100.0

B.

Outside the Library Circulation

Outside the library circulation deals with traditional circulation figures.

breakdown of the circulation in your library during the thr6e days studied.

The following is a

# of items Circulated

2245

3695

3368

1894

1379-10034

1404-4252

1033-2245

I of Users Circulating Books

708

1365

918

616

503-3410

451-1347

322- 708

Average S of Items per User

3.18-

2.89

3.12

3.23

.2.56-3.89

3.10-3.67

2.95-3.30

% Users Checking Out Books

50.1%

33.8%

47.6%

38.0%

20.7-52.4

29.2-51.3

29.3-50.2

C.

Items Circulated and Returned

"Items Circulated and Returned" refers to the types of items circulated.

The following

Is a breakdown of the items that your library circulated on the three days studied.

Circulated

Books

1687

72.5

88.5

94.2

95.3

a1.2-94.0

84.5-96.0

72.5-95.8

Periodicals

44

1.9

*3.0

1.0

0.0- 0.3

0.0- 8.3

0.1- 5.2

Records

86

3.7

5.2

2.4

3.4

0.0- 7.0

0.4- 4.4

2.3- 3.7

Other

511

21.9

5.0

1.0

1.9

1.2-14.5

0.0- 2.8

0.7-21.9

TOTAL

2328

100.0

Returned:

Books

1961

73.5

85.2

94.5

91.7

73.0-91.7

84.0-98.4

- 73.5 -95.8

Periodicals

64

2.4

*2.9

1.8

0.0- 1.6

0.0- 6.3

0.1- 4.8

Records

73

2.7

7.8

1.6

2.7

5.3-13.0

1.2- 4.5

2.4- 4.5

Other

570

21.4

7.7

1.2

1.1

0.3-16.3

0.4- 5.2

0.0-21.4

TOTAL

2668

100.0

Page 95: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 33

"Patterns of Reference Usage" deals with the data that

your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

Your Library

All Phase 11

Libraries

Low-High Range

A.

Reference Activity by Time of Day

4%

Median

Large

Medium

Small

Large

Medium

Small

9:00-9:59

21.2

6.7

4.2

3.1

5.5- 8.2

0.5- 9.3

0.6-11.8

10:00-10:59

42.4

a.3

9.7

4.3

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

74.3

1.1

7.9

7.3

6.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:51

53.1

1.1

7.3

8.9

6.6-11.6

5.8-12.4

3.1-11.8

1:00-1:59

13'

7.9

9.9

7.9

8.4

6.9-12.4

7.2-18.6

5.6-14.5

2:00-2:59

10

5.1

1.1

9.9

6.1

6.7-11.3

4.8-14.2

3.5-15.7

3:00-3:59

21

12.8

1.2

10.5

8.6

6.3-11.5

7.5-13.1

6.3-18.3

4:00-4:59

30

18.3

10.2

12.4

10.8

8.5-16.5

9.1-13.2

3.3-18.3

5:00-5:59

95.5

7.6

6.1

6.3

6.1- 8.6

1.1-10.0

4.7-10.4

6:00-6:59

18

11.0

6.2

6.5

10.6

4.3- 7.6

3.7- 8.3

3.9-12.9

7:00-7:59

25

15.2

5.5

8.7

8.2

2.8- 8.6

4.5- 9.7

4.3-15.2

8:00-8:59

20

12.2

5.0

8.6

6.8

3.4- 6.9

3.3-12.6

5.2-12.2

TOTAL

154

100.0

B.

Type of Question

Source Related

Directional

143

16.

90.2

9.8

38.8

61.2

34.2

65.8

46.8

53.2

29.2-50.4

49.G-70.8

31.3-72.2

27.8-68.7

19.6-90.2

9.8-80.4

TOTAL

164

100.0

C.

Source Related Questions

1.

Questionner

Student

.94

63.5

22.9

46.5

44.5

15.5-34.4

39.4-61.4

28.6-63.5

Nonstudent

54

36.5

76.1

51.8

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

**

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

154

100.0

2.

Means In Person

133

89.9

53.5

P1.5

80.0

39.2-77.7

76.6-91.1

61.4-95.8

By Phone

15

10.1

46.5

121.5

16.1

22.3-60.8

8.9-23.4

4.2-38.6

No Response

**

**

*0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

164

100.0

3.

Searcher

Librarian

164

100.0

88.0

87.2

92.0

73.4-95.6

39.3-91.0

55.6-100.0

User

**

8.5

3.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

**

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

**

0.4.

0.0

0.0

0.0- 9.8

0.0- 2.9

0.0-10.3

TOTAL

164

100.0

4.

Disposition of Question

Answered

164

110.0

92.6

97.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

**

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

**

0.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

164

100.0

Page 96: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Library 33

5.

Source Used to Answer Questions

Your

Library

All phase II Libraries

Me -!Tan %

Large

7elium

Small

Low-High Ranr.e

Large

Medium

Small

Reference Book

47

31.8

14.5

'1.2

20.5

13.3 -314.2

14.9-'2.8

12.3-31.3

Circulating Collection

59

45.5

13.4

30.4

27.3

4.5-45.6

10.5-40.0

6.8 -45.5

Card Catalog

**

17.3

12.1

19.8

12.4-21.1

6.7-29.8

0.0-49.

Index

r,

2.7

1.1

5.9

5.3

3.0-13.3

2.3-11.7

2.7-11.1

Telephone Book

**

5.!

0.4

0.0

0.G-10.4

0.0- 4.2

0.9- 1.7

City Directory

**

1.2

0.5

0.0

0.3- 2.5

0.0- 3.1

0.0- 2.4

Vertical File

74.7

1.1

1.1

3.0

1.0- 7.3

1.1- 7.E

1.7- 9.7

Other

21

14.2

20.5

16.3

15.7

9.4-17.2

10.1-35.1

3.9-35.2

TOTAL

148

100.0

V.

Facilities Usage

Facilities. Usage deals with the use of equipment and special facilities in your library

by your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Type of item

Your Library

0Time

All Phase II Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Small

Table Seating

3')

1:31

15

57

41

2-178

2 -22

0-118

Lounge Chairs & Couches

57:30

23

11

10

0-56

0-25

0-15

Photocopier

None

54

20-7

0-5

0-3

Meeting Room

18

9:31

9n

71

61

0 -213

0-215

0-121

Microfilm Reader (Printer)

None

02

20-10

0-3

0-4

Record Player

41:30

1;

22

0-3

0-2

C-4

VI.

Public Service Personnel

Public service personnel are those employees of the library that have contact with the

users.

The following Is a profile of these individuals in your library.

A.

Median Age

**

33

4S

45

-25-48

28-48

28-53

B.

Average Length of Employment

.9 .7

In Your Library

**

7-

77

6 -11

5-10

3-13

C.

Average Hours per Week at

Public Service

**

13

2'

11

13-21

.14-24

11-36

D.

Average Hours per week at

Other Duties

**

17

17

17

9-23

13-24

10-25

** Data 'lot Submitted

Page 97: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Sone College

BAMA PhD

lo Response

TOTAL

F.

Scheduling By Hour

(Average

Your Library

0 of People Assirmel

All Phase 11

Libraries

Mcrlian

Lar,.e

Meium

Small

7.4

0.0

22.9

14.4

21.4

32.0

23.4

35.3

25.0

47.3

37.5

23.5

**

*

1.3

**

to Public Service)

Low-High Range

Large

Mediui

0.0-14,7

0.0-29.4

3.5-32.8

0.0-37.5

15.5-50.0

5.1-50.0

20.0-55.3

21.4-53.E

5.- 3.5

0.0- 0.0

0.0- 3.3

0.0-11.7

Library 33

Small

0.0-33.3

11.1-75.3

11.1-27.3

0.0-77.?.

0.0- C.0

0.0- 0.1

9:00-1:51

19

42 L

4-26

2-10

0-7

10:00 -10:51

11

c3

3-31

3 -11

2-7

11:19-11:51

****

** *

**11

53

3-31

4-10

2-7

12:00-12:51

*********

11

53

3-28

3-8

2-5

1:00-1:51

11

43

3-27

3-1

3-5

2:01-2:51

12

54

3-33

4-11

3-7

3:01-3:51

11

55

4-34

4-11

4-9

4:01-4:51

12

G4

4-31

4-13

4-9

5:01-5:51

14

44

3-2;

2-2

3-5

5:00-5:51

t;

53-17

2-6

3-5

7:01-7:51

***

****

*7

45

3-13

2-G

5 -5

8:00-8:51

73

53-12

2-5

3-5

9:00-1:59

51

00-12

1-2

0-5

rata Not SuSmitted

Page 98: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.L.A. MEASUREENT STUDY

Name of Library:

Library 34

Size Category:

Small

I.

Description of Collection

A.

"3PR" Probability Sample

The purpose of the 3PR probability sample was to determine the probability of a user obtaininz any

book published in the last five years.

The following are the results for your library:

1.

Total Sample (N=500)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

2.

Adult 3ooks (A=447)

a. Probability of ownership

b. Probability of availability

c. Availability of :rooks ovine-'

3.

Juvenile Books (N=53)

a. Probability of ownership

b. Probability of availability

.

c. Availability of hooks owned

S.

Periodical Sample (N=30)

The periodical probability sample was drawn

in eight common indexes.

The following are

Probability of ownership

2.

Probability of availability

3.

Availability 'f articles owned

C.

Title Availability Sample

Your Library

All Phase II

Libraries

Median

Large

Medium

Small

Large

.122

.3E7

.230

.122

.135-.580

.070

./52

.130

.080

.110-.414

.639

.695

.720

.666

.561-.810

.123

.405

.246

.125

.181-.213

.375

.237

.174

.083

.121-.438

.513

.691

.780

.G51

.353-.722

.113

.453

.302

.075

.032-.755

.014

.230

.226

.057

.013-.595

.833

.692

.688

.750

.403-.840

to determine the availability

of

articles

listed

the results for your

li'lrary:

.250

.450

.325

.188

.175-.950

.250

.450

.313

.175

.153-.950

1.00

.277

.962

.375

.335-1.00

The title availability sample was the sample that you took of your own collection.

The purpose

of this sample was to he able to describe your collecting a; well as to determine the availability

of the books that you actually own.

The following am the results for your library:

1.

Total Availability

(N=417,

.777

.755

.312

.64G

.525-.343

2.

1-Jit 'vailabilitv(A=3!)

./'._

.34G

.732

.534-.882

3.

Juvenile

(%...11:3)

.7 %,-,

.G5r,

.512

.643

.332-.846

Low-High Range

Medium

Sma 1

.150-.2E8

.075-.175

.023-.202

.C44-.124

.550-.723

.573-.750

-143-.266

.075-.123

.074-.112

.045-.12E

.515-.057

.530 -.7714

.032-.472

.018-.283

.019-.332

.019-.1E3

.500-.800

.500-1.00

.255-.450

.100-.263

.138-.600

.033-.513

.632-1.00

.625-1.93

.530-.322

.522 -.E52

.660-.Z11

.505-.321

.414-.724

.545-.746

Page 99: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

H.

A.

Usale

Description of Users

1. Se:

Your

a

Lihrary

:11

P'snse

II

Lihraries

'10,!ian t

Lar7e

'!edium

Small

Loy. -Hiet Ran se

Large

71e II u-n

Small

-!ale

773

45.1

r1.-

44.:

44.5

43.0-5%0

41.2-31.5

3Z.1-53.r

Female

375

51.7

35.1

52.4

54.:

30.1-53.3

45.1-55.8

44.S-22.:

!lo Response

31

2.3

3.1

2.",

1.0

2.2- 5.3

2.0- 5.5

0.5- 2.4

TOTAL

1612

100.0

2. Stu-lent-Nonstudent

Stuent

725

42.3

;0.1

47.3

52.7

7S.4-43.1

45.1-52.3

42.S-77.1

Nonstu-!ent

157

57.2

'1.n

4P..2

45.7

52.7-51.0

41.7-54.3

W.2-57.2

No Response

**

**

*0.0-11.0

0.0- 7.5-

0.0- 7.2

TOTAL

1692

110.1

3. Grade Level of Stulents

Elementary (! -6)

10

13.5

$!.1

25.1

31.3

3.6-29.4

20.1-35.5

13.5-46.1

dJnior 4i3h School (7-1)

142

11.1

14.2

19.1

19.7

2.4-25.5

12.1-22.7

13.2-22.2

9iCh School (11-12)

211

37.1

;4.1

79.7

28.0

22.3-43.1

11.5-35.1

2.1-37.1

Collele

155

21.4

32.2

11.7

15.5

11.G-41.:"..

10.7-21.3

r.1-24.5

Graduate School

14

1.1

4.1

1.1

0.4

2.1 -15.0

0.2- 2.4

1.2- 3.4

No Response

47

6.5

6.7

6.5

6.3

3.7-21.4

4.1- 0.5

0.2-12.2

TOTAL

725

109.0

4.

Occupation of Nonstudents

Profc.;sional

111

19.7

27.')

18.1

18.7

15.3-33.2

17.0-23.3

12.0-20.1

Other Uhite Collar

211

72.7

22.3

21.3

13.3

11.0-35.0

12.3-32.2

14.7-25.1

Slue Collar

72

7.5

13.0

MI

10.1

5.7-17.2

3.7-10.5

C.1-15.7

Housewife/mother

275

21.4

7.7

22.5

32.2

2.5-21.3

13.3-21.5

17.4-43.3

letired

55

5.3

1.2

1.2

5.5

5.5-15.4

1.3-19.5

1.:-15.5

Uneiployel

11.1

.3.0

1.7

1.3

3.7- 6.4

1.1- 2.3

0.0- 3.2

lo Response

53

16.0

5.3

15.2

7.5

0.5-35.0

4.C,-21.0

.-..4-21.7

TOTAL

957

110.'1

3.

Time Enter:a-I

1:09-1:59

123

7.3

5.1

7.3

6.3

4.1- E.G

0.1-10.5

0.0- 7.3

10:00-11:59

115

1.3

7.3

1.7

5.5

5.4- 3.9

7.0-11.0

£4.1- 7.7

11:00 -11:52

13

5.5

^.1

0.7

5.1

5.3- 1.5

4.4- 1.5

3.1--1.1

11:32 -17:51

40

2."

11."

1.3

5.3

7.5-15.3

5.7-13.4

2.7-13.-

1:12-1:51

131

7.7

11^...

7.4

°.1

3.5-12.5

.2-13.3

4.5-1:7.:

7:10-2:51

59

4.7

.'5

11.-.

5.3

5.S-11.-.2

S.5-11.4

2.:-1:-.1

3:01-3:51

125

7.4

11.4

11.1

11.2

1.4-12.5

3.3-12.7

7.:..-24.7

4:01-4:51

144

0.5

11.1

11.4

11.5

7.4-12.7

3.7-12.7

0.5-15.5

5:10-5:51

158

1.9

2.':

5.5

5.9

7.1-1/.1

3.3- 1.1

3.5- '.!.3

5:11-5:51

202

11.1

5.5

5.P

11.1

4.7- 0.5

3.9-11.0

5.0-1:.2

7:00 -7 :51

272

15.1

7.;

1.'s

14.4

5.5-10.0

7.5-14.4

7.0-15.1

3:02 -2:51

135

1.0

4.3

5.1

7.1

2.5- 5.3

2.5- f:..1

4.1- 2.:

No lesooase

**

1.7

1.1

*1.0- 2.4

0.1- 0.3

2.0- -.0

TOTrtL

111?

111.1

C.

Satisfaction

Satisfiel

1110

71.1

01.1

72.1

53.6-73.1

55.3-73.1

52.5 -77.5

Partially Satisfied

252

15.7

11.2

15.1

0.3-23.3

15.2-21.1

13.1 -22.7

Not Satisfie!

114

1.7

7.1

1.n

1.7

5.7-25.3

5.1- 1.4

5.0-

NI ResPons1

111

6.1

4.2

5.5

3.3-20.4.

3.2- 0.1

2.4- 1.-

TOTAL

1612

110.0

Page 100: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

111.

"ircull: i on

11-LP)r.lry Circulation

In-LP,rary circulati-n !e)ls

t'e us, f)

-,terials "1th!.1

:7"r;.ry iy t'2

mt.! :110.:In.;

;ives

o' .3e tyoes o' 1r)te-ials %cr.!

yoir 1F:rPry

2n1 the 'requ21cy

Wlich t"oy lero use! 1uri,.t the thr,!e

772u

L77;r,ry

o' Naterial

Circulating '1o:1-Fiction

Perio!icals

General 5ncyclo2eiias

'Llwsd,..102rs

lef,2rtsnce goo's

'licrofIll

Circulatinl Fiction

Vortic.11 File

'1eco-!s

Uthr

'DTA,

Your

111

211

15

11

101 *

11

11 *

1-

'711

Lr)r1-1,1

2o.1

51.4

13.1

*.1

15./ *

3.1

7.1 *

7.S

1".1

111

Ph,.se

11

Li")raries

La,oc

".e'fu'n

1-1311

11.1

21.7

11.7

7.7.J

2.

4.3

1I.J

14.1

12.1

11.0

4.1

1.7

4.1

1.1

1.4

1.7

1.3

1.,

7'

1.1

4.4

Lar.tv!

11.5-31.2

1.1-51.7

1.1- 7.7

1..J-13.0'

4.4-13.1

1.3

2.0-17.7

'.2-111

1."- 5.7

3.2-11.L

aaore

11.1-41.5

24.5-3..3

2.7- 1.3

3.5-11.4

3.4-7".2

2.%- 1.3

r;.L-2-.4

'.--'1.1

'.0- ".1

".7-13.4

Small

17.4-,".7

2's.1-?2.::

5.3-41.7

'.7-21.5

1.7-75.1

1.-

2.-

3.

Outsi-1e the LiLtrary Circu:ation

-3utsi-!2 the 1P,r3ry circulation !ells "ith

circJlation fi-tares.

1-1,e

's a

oF

t'e circalltion in your li'lrary 1.!rinl the t'r2e Jays

4 04 it!!'13 Circulate-!

1 of Users Circulating lool,,s

%ver-a,7e

1 of

te15 Der Use.-

Users C!lec%:n3 Jut 30olts

o.

!te-ls "ircul3te4. lnl RetJrnel

3"7

1121

1371-11134 1411-'4252

1C13-2245

513-3%11

451-1347

372- 7-7

3.23

2.11-3.01

3.1-3.37

3r:.)1;

21.7-52.4

21.2-51.3

21.3-5-...2

'Ite-,s Circulate.' .v

letIrnef" refers to the tyoes n- itq'i c1-cul-ItnA.

T"e :011o.,in-:

is a ''re&;1o.in o' t',.!

1teis thit your li'lrary cioculatm4 on t!..e

thr-c.

''iys stJ1iel.

'Arculutel

l00%s

1511

'1.1

'2.7

1%.-

2l.1

Peri° iicsls

1n.I

*.:;.!

1.J

qecorls

43

.jt'ler

13

1.5

T1iA1

11'1

inl.'1

fleturnel:

7lecorls

Other

TIT 't

31.2-34.)

(1.7- c.3

".)- 70

1.7-14.5

11.7

77..1-11.7

11

7.1

1.7

C.)- 1.1

7.7

5.3-13.0

1.11

7.7

7.7

1.1

n.3-1C.3

11'1.1

'4.5-13.0

72.5-'11.2

1.J- 1.3

C.1- 5.2

44

2.3- 3.7

1- 2.1

'.7-21.'

11.0-"1.1

.2- r.3

1.2- 4.5

5.2

4.'

2.4- =.1"-

^.3-2/.a

Page 101: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 34

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your

4

Library

s.

..,

All Phase II Libraries

Median

Large

Medium

Small

Low-4igh Range

Large

Medium

Small

9:00 -3:59

14

5.0

6.7

4.2

3.1

5.5- 8.2

0.5- 0.3

0.6 -11.2

10:00-10:59

11

4.E

2.3

9.7

4.8

7.1-13.5

5.5-13.4

2.4-1':.5

11:00-11:51

25

11.2

9.1

7.9

7.8

6.9-10.5

4.3- 9.0

4.3-11.2

12:00 -12:53

17

7.3

9.9

7.3

2.9

5.6-11.5

5.2-12.4

3.1 -11.2

1:00-1:59

13

5.G

2.1

7.9

8.4

5.9-12.4

7.2-12.6

5.6-14.6

2:00-2:59

14

6.0

1.1

9.1

6.1

6.7-11.3

4.8-14.2

3.5-1:3.7

3:00-3:59

19

8.2

0.2

10.5

8.6

6.3-11.5

7.5-13.1

5.3-18.3

4:00-4:59

25

10.8

10.2

12.4

10.8

2.5 -16.5

0.1-13.2

8.3-19.3

5:00 -5:59

18

7.3

7.6

6.1

6.3

6.1- 8.5

1.1-10.0

4.7-10.4

5:00-5:59

30

12.1

6.2

6.5

10.6

4.3- 7.5

3.7- 8.3

3.1-12.9

7:00-7:59

11

8.2

5.5

8.7

8.2

2.8- 8.5

4.5- 0.7

4.3-15.2

8:00-8:59

25

11.2

5.0

8.6

5.2

3.4- 6.9

3.3-12.5

5.2-12.2

TOTAL

232

100.0

B.

Type of Question

-Source Related

12G

54.3

38.8

34.2

46.8

20.2-50.4

31.3-72.2

19.6-90.2

Directional

106

45.7

61.2

65.8

53.2

49.6-70.8

27.8-68.7

9.2 -33.4

TOTAL

232

100.0

C.

Source Related Questions

1.

Questionner

Student

36

28.6

22.9

46.5

44.5

15.5-34.4

31.4-51.4

22.6 -63.5

Nonstudent

90

71.4

76.1

51.8

51.5

50.G-82.3

33.3-58.E

35.5-71.4

Another Library

**

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

No Resppnse

**

**

0.0-17.9

0.0- 2.0

0.0- 3.3

TOTAL

125

100.0

2.

Means In Person

92

73.0

53.5

81.5

80.0

39.2-77.7

76.6-91.1

61.4-95.8

By Phone

34

26.0

4G.5

18.5

16.1

22.3-60.8

8.9-23.4

4.2-38.6

No Response

**

**

*0.0 -17.3

0.0- 5.2

0.0- 3.2

TOTAL

126

100.0

3.

Searcher

_

Librarian

70

55.G

18.0

87.2

92.0

73.4-95.6

39.3-91.0

55.6-100.0

User

43

34.1

8.5

8.5

5.7

0.4-11.8

.3.3-50.6

0.0-34.1

Both

**

1.3

4.3

5.7

0.6-10.9

1.1-14.1

C.0-24.7

No Response

13

10.3

0.0

0.0

0.0- 1.8

0.0- 8.9

0.0-10.3

--------

0.4

TOTAL

126

100.0

4.

Disposition of Question

Answered

113

93.6

11.6

17.2

100.0

95.2-91.5

96.4-101.0

93.6-100.0

Referred

43.7

0.5

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

'lot Answered

43.2

n.7

0.5

0.0

0.3- 2.9

0.C- 3.2

0.0- 3.2

TOTAL

126

101.0

Page 102: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

V.

Library 34

Your Library

ell Phase II Libraries

Low-Hie: Range

Median

5.

Source Used to Answer Questions

,Large

Meflum

Small

Larr.e

.'tedium

Small

Reference 3ook

2.%

21.'7

"4.5

"I."

20.5

13.3-34.2

14.9-32.8

12.3-3"_.2

CirculatinI Collection

lq

15.1

17.4

30.4

27.3

4.5-45.6

19.6-40.0

C.8-4.6

Card CataloI

25

1".",

17.3

12.'

19.8

12.4-21.1

G.7-21.3

0.0-!.=.4

Index

24

19.1

n.1

5.5

5.3

3.0-13.3

2.C-11.7

2.7-12.1

Telephone Sook

10.R

5.1

0.4

0.9

0.6-10.4

0.0- !..2

0.0- 1.7

City Directory

3?.II

3.'

9.5

0.0

0.3- 9.6

0.0- 3.1

0.0- 2.f.

Vertical File

32.4

7.'

1.1

3.2

1.0- 7.2

1.1- 7.5

1.7- 2.7

Other

25

1n.P

2".5

1r.3

15.7

0.4-17.2

11-35.1

3.2-35.2

TOTAL

125

109.0

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

57 ycJ patrons.

The figures below indicate the highest inci?ence of use of each of

the listed items during the three days that you collectei this information as well as

the time of day when this occured.

Your Library

All Phase II

Libraries

Low-High Range

Type of Item

Median

sTime

Larle

Medium

Small

Large

Medium

Small

Ta5le Seating

35

7:31

25

57

49

2-172

1-52

C-11Z

Lounge Chairs 5 Couches

13:30

23

11

10

0-55

0-25

0-15

Photocopier

3Often

54

20-7

C-c

0-3

Meeting Room

24

10:31°41:31

10

77

61

0-218

0-215

0-121

Microfilm Reader (Printer)

14:39

c,,

2"

0-10

0-3

0-4

Record Player

17:31

42

20 -2

0-2

C-4

Vi.

Public Service Personnel

Public service personnel are those employees of the library that have contact with the

users.

The following is a profile of these inlviluals in your library.

A.

Median Age

43

33

41

45

-25-48

2?-43

22-53

3.

Average Length of Employment

in Your Library

77

77

6-11

5-10

3-13

C.

Avera,;e !lours per '3eek at

Public Service

3S

1'

72

19

13-21

14-24

11-35

D.

Avera7;e Hours per week at

Other Duties

317

17

17

9-23

13-24

10-25

Page 103: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

SA

MA PhD

No Response

TOTAL

F.

Scheduling By Hour

(Average #

Your Library

%

* 575.0

112.5

112.5

**

**

8100.0

of People Assigned

All Phase II

Libraries

Median

Large

Medium

Small

7.4

0.0

22.3

14.4

21.4

32.0

28.4

35.8

25.0

47.3

37.5

23.5

**

*

1.3

*

to Public Service)

15.5-50.0

20.0-55.3

Low-High Range

Large

Medium

9.9-14.7

0.0-29.4

3.5-32.8

0.0-37.5

5.9 -50.0

21.4-53.8

0.0- 3.5

0.0- 0.0

0.3- 3.8

0.0-11.7

Library 34

Small

0.0-33.3

11.1-75.0

11.1-27.3

0.0-77.2

0.0- 0.D

0.0- '7:.:

9:00-0:51

410

42

4-26

2-10

0-7

10:00-10:51

411

53

'

3-31

3-10

2-7

11:00-11:51

411

63

3-31

4-10

2-7

12:00-12:51

310

53

3 -23

3-8

2-5

1:00-1:59

411

43

3-27

3-1

3-6

2:00-2:51

512

54

3-33

4-11

3-7

3:03 -3:59

511

65

4 -34

4-11

4-9

4:00-4:59

512

64

4-51

4-10

4-9

5:03 -5:59

414

44

'

3-25

2-8

3-5

6:00-5:51

53

45

3-17

2 -G

3-5

7:00-7:51

57

45

3-11

2-C

3-5

8:00-8:51

57

35

3-18

2-0

3-5

9:00-1:59

*3

10

0-12

0 -2

0-5

Page 104: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING IN THE P.L.A. MEASUREMENT STUDY

Nene of Library:

Library 35

Size Category:

Small

I.

Description of Collection

A.

"B?R" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

1.

Total Sample (N=500)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

2.

Adult Books (N=447)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

3.

Juvenile Books (N=53)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

3.

Periodical Sample (N=80)

Your Library

All Phase II

Libraries

Median

Large

Medium

Small

.034

.357

.230

.122

.054

.263

.180

.080

-

.643

.596

.720

.666

.092

.076

.634

.405

. 237

.G91

.246

.125

.174

.083

.780

.651

.019

.453

.302

.075

.019

.230

.226

.057

1.00

.692

.688

.750

Large

Low-High Range

Medium

Small

.136-.580

.1cc-.238

.076-.175

.110-.414

.030-.202

.044-.124

.561-.810

.550-.781

.573-.750

.131 -.293

.143-.265

.076-.123

.121-.433

.074-.122

.C45-.123

.353-.729

.516 -.957

.533-.774

.033-.755

.038 -.472

.012-.283

.019-.336

.013-.392

.019-.182

.400-.840

.500 -.E00

.509 -1.00

The periodical probability, sample was drawn to determine the availability of articles listed

in eight coanon indexes.

The following are the results for your library:

1.

Probability of ownership

2.

Probability of availability

3.

Availability of articles owned

C.

Title Availability Sample

.138

.175

.53E

. 450

.325

.450

.313

.177

,.952

.138

.175-.350

.255-.450

.130 -.253

.175

.163-.950

.133 -.520

.028-.513

.875

.815-1.00

.632-1.00

.625-1.00

The title availability sample was the sample that you took of your own collection.

The purpose

of this sample was to be able to describe your collection as well as to determine the availability

of the books that you actually own.

The followiTY, are the results for your library:

1.

Total Availability (N=509)

2.

Adult Availability (N=347)

3.

Juvenile Availability

(N=153)

.612

.756

.als

.G46

.625

.744

.346

.732

.532

.651

.592

.640

. 525-.849

.630-.881

.532-.250

.634-.822

.5E0-.291

.605-.929

. 388-.846

.494-.724

.543-.745

Page 105: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

II.

Sull-ilo.; Use

A.

Description of Us "rs

1. Sex

Your

4

Ll7)rar7

A11

nh:tse

t

tare

LP,r1rir,

Lary'

511

44.5

44.1

44.5

3.1--I.1

42.2-51.5

33.1-22.2

245

54.5

7,c.

n52.4

F4.5

3".2-53.3

45.1-32.2

44.5-12./

rlesponse

14

r!.1

3.7

1.5

2.?- 1.1

?.U- F.I

TOTAL

1550

111.0

2.

Stulent-Nonstudent

Student

342

54.3

35.1

47.3

52.7

28.4-45.1

45.1-52.::

42.2-27.

!:onstudent

71 :

45.7

^.

42.1

45.7

52.7-51.1

4%7-54.9

42.5-57.2

No Response

**

*G.0-11.0

9.0- 7.5

9.2- 7.2

TOTAL

1559

100.0

3..Grate Level of Students

Eleientary (K-5)

220

33.3

R.1

25.1

31.5

.G -20.

20.1-35.5

13.5-45.1

Junior High School (7 -'D)

177

21.0

14.2

ln.0

11.7

2.4-'3.5

12.3-22.7

15.3-22."

High Se.001 :10-12)

255

31.5

34.3

21.7

21.2

22.3-45.1

21.5-35.1

24.1-52.1

College

11

1.5

31.2

1f.7

13.5

11.C-41.G

10.7-22.3

53.2-24.5

Ora!uate School

31.4

4.1

1.1

1.4

1.1-15.2

1.2- 2.4

:.71.5- 3.4

'4D Response

35

41

6.7

1.5

G.3

3,7-25.4

4.1- 1.5

1.3-12.1

ti.

T/TAL

Occupation of Nonstulents

04"

lnl..r,

.Professional

114

17.1

27.n

1 .1

12.7

17.5-33.2

17.9-21.3

12.6 -2-.1

Other T-lite Collar

122

11.;

/1.2

21.1

13.3

1,1.1-3,.0

11.2-31.2

14.7-75.2

Slue Collar

25

12.1

15."

19.n

11.1

5.7-17.2

2.7-.3.5

5.1-1C.7

Housewife/mother

241

35.1

7.7

22.5

32.2

2.5-21.3

13.2 -21.5

17.4-43.3

letired

44

5.5

1.0

1.3

5.5

5.3-15.4

1.3 -12.5

1.5-13.5

9ne.nployi,1

11.3

3.n

1.7

1.3

1.7- 5.4

1.1- 2.3

1.0- 3./

!o Response

51

7.6

'1.3

15.1

7.5

0.5-35.1

4.3-21.0

9.4-25.7

TOTAL

637

In1.?

3.

Tine Entered

1:00-1:51

**

6-.1

7.2

5.3

4.2- 3.G

0.1-10.5

.1.1- 7.3

11:13-19:51

IG

5.5

7.3

n.1

5.5

5.4- 2.1

7.0-11.7

4.1- 7.7

11:12-11:50

13

G.1

".3

n.7

6.n

5.3- 1.5

4.4- 1.5

5.'- 1.1

12:11-12:51

41

7."

11.

1.1

5.0

7.5-15.3

5.7-13.4

2.2-11.1

1:91-1:51

70

4.;

1"-.%

7.4

R.3

G.5-12.5

5.3-1",.,

4.5-::.1

2:12-2:51

115

S.2

1.5

11.3

G.1

5.:,-1R.2

C.6-11.4

2.5-24.1

3:99-3:51

220

14.2

19.4

10.1

11.2

1.4-12.5

?.8-12.7

7.4-24.7

4:19-4:59

221

14.7

11.1

10.4

11.5

7. :4 -12.7

5.7-12.7

2.5-15.9

5:02-5:51

131

'.4

".',-

6.5

5./

7.1-10.0

3.3- 2.3

3.C- 1.7

::15-1:51

155

1".1

r_-,

--

10.1

4.7- R.5

3.-11.3

5.1-13.2

7:1"-7:57

243

13.1

7."

1.3

1'' .

't5.5-11.2-

7.5-14.4

7.9-15.2

3:22-:57

125

".1

c."

7.1

2.5- 5.2

2.5- 1.2

4.9-

.2

'o Remorse

1 .(1.1

n1

._

n.,

*".9- 2.4

0.e- 7.3

1.5- 1.'

TOTAL

1551

11n.1

C.

Satisfaction

S3tisfIed

1'11

7n.n

''.

'n.1

72.1

52.6-73.1

CS.3-73.n

(.:2.5-77.5

Satisfi!

^7^

l'.1

".'

lg.^

lr."

".3-71.2

15.3-11.1

11.1-22.7

!:ot

2) i3

fiJ134

.-

, ..

5.7

5.7-25.5

5.1- 1.4

5."- -.1.

ResPonSr!

53

5.5

-.-

4."

5.5

3.1-22.4

3-.2- c.1

2.4- 1.5

T0T'.L

1551

1:11.1

Page 106: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

II!.

Circulation

A.

in-LihrDry Circulation

In-Lihro-y circulation -!eals ulth the us.

of -17terinis

the lihrary by the pitrons.

fellowinz t35le

hrea';:o:n or the tyre-, of 'tat:trills use! -:ithin your li'lrary

aol the Frequency with ,:hich they were used luring thn three lays stu'ie!.

Type of :laturial

Circulating Non-Fiction

rrenural 7ncyclo7e!ia3

'7eference 300%s

';icrori1.1

Circt.:Intin Fiction

Vertical File

7:ecnr4s

thn Lihrary Circulation

Yoer Lihrnry

e. 1.4

**

1."

41-

1-1.1

Phase II

Lrrnri.?s

Larr.t:

::e

11.5-3C.3

1%3-4%5

1.1-33.7

7.4.7-3!..3

0.;- 7.7

2.7-

'.5-23.Z

'.3

1.2-25.4

1.-11.1

1.f.- 5.7

1.1- r'.5

3.n-17.c

1.7-13.4

Out-si,:e the lihrary circulation

with trolitionpl

'i-ures.

The collodie- is a

hreo!:!o:n of the c7rcelltion in your l!hr.ry

t*.e three 4.ns

'CireJlatel

of ::aers

loo!'s

,1vern-e

or Ite-s or U.:er

!:hcc4.in:: Cut 3oo'ts

17.4

r17

LPr.

..ri

171^

1(7n

1371*1"74 1414-4752

1-7.5-175

"7"

r11

71 3-141?

471-13',7

;77- 7.11

7.'7

3.7;

?.;7-1.11

11.1':-3.57

2.1F-3.30

47.r.*

21.7-51.4

21.2-51.3

23.3-72.2

C.

Iteris Circulate! 3n1 letJrnel

"Ite-ls Circulate! nnl '1eturnel" refers t.'

t'.(2

tyne:-, eV

is a hrolio.in of the itels that yoer lihrnry

Circulatel

iteris circelatol.

The roller:in,:

-r th.^

''r "" J

s stuliel.

gootts

lr,"7

13.1

1°,1

14.1

11,1

F1.2-14.0

34.5-15.J

77.5-15.1.

Perioirals

1^,

1.n

1.1

n.o- 1.3

1.3- f...3

.?

Thcorls

412.

31.4

flP- 7.J

1.4- 4.4

2.3- 3.7

*ther

3.4

1.n

r.1-

-.7-21.7

n 01

1iln.n

:oturnei:

loo's

17°1

15.7

11;c

11.7

73.0-11.7

1!!...1-1".4

77.5-17.7

ariolicals

lecor-'s

37,

4'

1.1

1.4

*

7-

1..1

1.1

1.1- 1.0

5.3-13.1

C.5- -_3

1.2- 4.5

1.1- C.'

2.4- 4.5

1.^

1.1

1.7-1".3

5.7

%."-22.4

Page 107: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 35

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your

Library

All Phase II

Libraries

Median !;

Large

Medium

Small

Low-Min

Range

Large

Medium

Small

1:00-0:59

63.1

6.7

4.2

3.1

5.5- 8.2

0.5- 1.3

1.5-11.2

10:00-10:51

20

10.5

S.3

1./

4.3

7.1-19.5

5.5-13.4

2.4-10.5

11:00-11:59

11

5.8

1.1

7.9

7.2

6.9-10.5

4.3- 9.0

4.3-11.2

12:00-12:51

17

1.9

1.1

7.3

8.9

0.6-11.6

5.3-12.4

3.1-11.2

1:10-1:51

15

S.4

1.3

7.9

2.4

5.0-12.4

7.2-13.5

5.6-1:..:

2:01-2:51

271

1.1

1.1

1.9

r.:.1

6.7-11.3

4.Z.-14.2

3.5-1C.7

3:01-3:53

13

6.8

1.2

l6.5

c .6

6.3-11.5

7.5-13.1

E.C-12.3

4:00 -4:59

17

2.9

10.2

12.4

10.3

8.5-16.5

9.1-13.2

8.3-18.3

5:00-5:51

14.7

1.5

6.1

6.3

6.1- 2.6

1.1-10.1

4.7 -19.4

6:10-5:51

21

11.r)

.._/

'6.5

11.0

4.3- 7.G

3.7- 1.3

3.9-12.1

7:00 -7:51

11

5.3

5.5

q.7

8.2

2.8- 8.6

4.5- 3.7

4.3-15.2

8:00-3:51

11

1.4

5.n

1.6

6.3

3.4- 6.3

3.3-12.5

5.2-12.2

TOTAL

191

100.0

B.

Type of Question

Source Related

SS

46.1

33.3

34.2

46.3

20.2- 50.4

31.3-72.2

11.6-10.2

Directional

113

53.1

6.1.2

65.2

53.2

49.6-70.8

27.3-62.7

9.8-30.4

TOTAL

191

100.0

C.. Source Related Questions

1.

Questionner

Student

33

32.6

22.3

45.5

44.5

15.5-34.4

39.4-51.4

28.6-53.5

nonstudent

54

61.4

75.1

51.3

51.6

50.6 -32.3

33.3-58.5

35.5-71.h

Another Library

**

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

no Response

**

**

0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

28

10.0

2.

Means In Person

64

72.7

53.5

31.5

80.0

31.2-77.7

76.6-11.1

61.4-95.2

By Phone

34

27.3

45.5

18.5

15.1

22.3-50.8

3.9-23.4

4.2-38.0

no Response

**

**

0.0-17.9

0:0- 5.2

0-.0- 3.3

TOTAL

SS

100.0

3.

Searcher

Librarian

21

02.0

2.1

27.2

12.0

73.4-35.6

39.3 -91.0

55.6 -106.0

User

55.7

R.5

8.5

.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

22.3

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.6-24.7

No Response

**

0.4

9.1

1.0

0.0- 9.8

0.0- 8.9

0.0-10.3

TOTAL

88

100.0

4.

Disposition of Question

Anserei

80

100.0

n0.3

17.2

100.0

95.2-99.6

95.4-100.0

93.6 -102.0

leferrei

**

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

**

n.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

912

110.0

Page 108: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 35

"Patterns of Reference Usa.te" :.'eats with the data that your 10,rary coll -cted on all

reference questions asked over the three day oerind stu -!ied.

The followin7. are t6e

results for your library.

A.

Reference Activity by Time of Day

1:90-0:59

10:01-11:51

11:00-11:59

12:00-12:50

1:00-1:51

Your Library

63.1

29

10.5

11

5.3

17

8.3

15

8.4

All Phase II

Lihraries

Melian 1

Large

'tedium

Small

0.7

4.,

3.1

3.3

1.7

.8

1.,

7.1

7.6

9.0

7.3

S.')

1.1

7.9

8.4

Low-Hie! Ran':c

Large

Medium

5.5- 3.2

0.5- 9.3

7.1-13.5

5.5-13.4

0.9-10.5

4.3- 1.6

C.5-11.6

6.3-12.4

7.2-18.5

Small

0.5-11.6

2.4-10.5

4.3-11.2

3.1-11.2

5.3-14.5

2:00-2:51

271

2.9

n.1

9.1

6.1

5.7-11.3

4.8-14.2

3:09-3:51

13

5.3

9.2

10.5

S.5

5.3-11.5

7.5-13.1

5.2-18.3

4:00-4:51

17

2.9

10.2

12.5

10.3

8.5-16.5

9.1-13.2

3.3-18.3

5:01-5:51

94.7

7.5

6.1

6.3

0.1- 3.5

1.1-13.0

4.7-15.;

6:01-6:59

21

11.9

6.7

6.5

10.6

5.3- 7.6

3.7- 3.3

3.1-12.9

7:30-7:59

11

5.3

5.5

6.7

8.2

2.3- 9.5

4.5- 2.7

4.3 -13.2

8:00-3:53

18

9.4

5.0

3.G

6.8

5.4- 5.3

3.3-12.G

5.2-12.2

TOTAL

111

100.0

3.

Type of Question

Source Related

88

46.1

38.8

34.2

46.8

29.2-50.4

31.3-72.2

19.5-29.2

Directional

103

53.1

61.2

65.3

53.2

49.0-70.2

27.8-02.7

1.2-80.4

TOTAL

111

100.0

C.

Source Related Questions

1.

Questionner

Student

33

39.6

22.9

46.5

44.5

15.5-34.4

39.4-51.4

28.5-53.5

Nonstulent

54

61.4

75.1

51.3

51.5

50.6-32.3

33.3-58.5

35.5-71.4

Another Library

2.3

1.7

0.0- 3.9

3.0- 3.3

0.0- 1.2

No Response

0.0-17.3

1.0- 2.0

0.0- 3.1

TOTAL

38

100.0

2.

Means In Person

54

72.7

53.5

81.5

80.0

39.2-77.7

75.0-91.1

61.4-95.8

By Phone

34

27.3

46.5

18.5

16.1

22.3-50.8

2.2-23.4

4.2-38.5

No Response

0.0-17.9

0.0- 5.2

0.0- 3.9

TOTAL

33

100.9

3.

Searcher

Librarian

31

12.0

93.3-

87.2

92.0

73.4-95.0

39.3-91.0

55.5-103.0

User

55.7

2.5

8.5

5.7

0.4-11.8

3.3-50.G

0.0-34.1

Both

22.3

1.3

4.3

5.7

0.6-10.)

1.1-14.1

0.0-24.7

!lo Response

0.0

1.1

0.0

0.0- 9.6

3.0- 8.3

1.0-10.3

TOTAL

81

109.6

4.

Disposition of Question

Answered

83

100.0

18.0

97.3

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

0.5

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

*0.7

0.5

0.0

0.3- 2.3

C.C- 3.2

0.0- 3.2

TOTAL

913

intl.()

Page 109: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

3.

Source jse! to .*.nswer

(our

luesLions

Li'ory

'1:

!:

-lian

ReFerence look

rirc*J:1:h!: CullectiAn

li

''.

'

:!:.1-,

1--,.%

^i.2

;').%

2!.:

.:7.5

1i.S-1%.7.

4.5-.'.5

l'..1-32.-,

11.:-4'.7.

:2.3-:I.

". -%:.:

rar: Catain;

.7,

n.

,-

_.,

!:.;

3.y-17.3

:.,-1:./

:.7-::.:

Telea:lone 3ook

**

::.:

'T.4

3.)

-,....-1%.4

1.', 4.2

1.':". :.7

City Directory

**

3.2

1.5

'1.3

'.!.3-

'1.i.,

'%0- 3.1

f.b.'- 2.4

Vertical ;ile

33.4

3.3

1.

3.0

1.0- 7.;

1.1- 7.E

3.7- :1.7

OtAer

31

35.2

2.5

17..3

13.7

1.4-17.2

1C.1-35.1

3.3-33.2

TJTAL

1)1.0

V.

Facilities Usage

Facilities Usage _Seals with the us2 of enalplent an

special facilities in your library

ayyour p3trons.

The figures below inlicate t"e hi:thest inci4ence qF use o' eac!1

oitels JurTnY. t'e three says C-at you collectel tSis infor-lati'n

as w211

ti

of ly .111,,n this oscurel.

Your LT1,rnry

111 PNoso II

Lilsraries

Lour -!sigh Range

Type of.ltel

:le.lian

#Ti-le

Large

:lediu

.imall

Large

Melium

Small 0-11:

Ta:)le Seating

24

7:31

l5

37

41

2-22

Loune rhairs Pi Couches

15

'.:31

.9 . .1

11

11

(1...75

2-15

':otocoier

2lften

54

2'2;1:7

0-7

r,--5

-3

n-121

'leutin,-. Rool

*IC

77

:S1

1-71"

1-211

Aicrofil.a ReaJer (Printer)

32:30

_2

1 -0-10

7 -3

*-:.

Recori Player

`tone

4_

c-3

:-2

1-4

VI.

PuJiic Service Personnel

Pu:)lic service Personnel are.thoze enployees of t,7e lihrary

that 'aye contact with the

uzers.

The following Is a profile of these inliviluals In

your 11!)rarY.

A.

Median Age

43

33

42

45

-25-42

2E-4S

22-53

3.

Averalm LenIth of Employient

io Your Lrirary

37

77

5-11

5-20

3-13

C.

Averaw !'ours per 'gee: at

Public Service

24

33

22

11

13-21

1:z-24

11-3!

I).

Averar.e !'ours per week at

Other ')uties

24

17

17

17

9-23

13-24

10-25

Page 110: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

v:gh School

Some College

3AMA PhD

'4o Response

TOTAL

F.

Scheduling By Hour

(Average !

Your Library

333.3

333.3

111.1

222.2

* **

1100.1

of People Assigned

All Phase II

Libraries

Median

Large

Medium

Small

7.4

0.0

22.9

14.4

21.4

32.0

28.4

35.8

25.0

47.3

37.5

23.G

**

1.3

**

to Public Service)

Low-High Range

Large

Medium

0.0-14.7

9.0-29.4

3.5-32.8

0.0-37.5

15.5-50.0

5.3 -50.0

20.0-55.3

21.4-53.8

0.0- 3.5

0.0- 0.0

0.0- 3.8

0.0 -11.7

i

Library 35

Small

0.0-33.3

11.1-75.0

11.1-27.3

0.0-77.2

0.0- 0.0

0.0- 1.1

9:00-9:59

10

42

4-26

2-10

0-7

10:00-10:59

211

63

3-31

3-10

2-7

11:00-11:59

311

G3

3-31

4-19

2-7

12:00-12:59

310

53

3-23

3-3

2-5

1:00-1:59

311

43

3.-27

3-9

3 -S

2:00-2:59

417

54

3-33

4-11

3-7

3:00-3:51

511

65

-

4-34

4-11

4-9

4:00-4:59

412

54

4-31

4-10

4-9

5:00-5:59

314

44

3-25

2..8

3-6

5:00-6:51

33

45

3-17

2-6

3-5

7:00-7:51

37

45

3-19

2-6

3-5

8:00-8:51

37

35

3 -13

2-6

3-5

0:00-9:59

51

00-12

0-2

0-5

Page 111: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATIAG IA T!-IE P.L.A. MEASURCIENT STUDY

Name of Library:

Library 36

Size Category:

Small

I.

Description of Collection

A.

B.

C.

"BPR" Probability Sample

The purpose of the BPR prob-ab--1--1-Ity_ sample was to determine the probability of a user obtaining any

book published in the last five yearS.

The following are the results for your library:

Your Library

1111 Phase it Libraries

Low-High Range

Median

1.

Total Sample (N =500)

Large

Medium

Small

Large

Me-27(in

Small

a. Probability of ownership

.120

.367

.230

.122

.135 -.580

.160 -.2$2

.076-.176

b. Probability of availability

.030

.260

.130

.080

.110-.414

.088-.202

.044-.124

c. Availability of books owned

.667

.605

.720

.GGG

.551-.810

.550-.769

.579-.750

2.

Adult Books (A=447)

a. Probability of ownership

.125

.405

.245

.125

.131-.303

5. Probability of availability

.033

.237

.174

.033

.121-.433

.074-.192

c. Availability of books owned

.651

.591

.730

.661

.353-.729

.51C-.167

.538-.774

3.

Juvenile Books (A=53)

.033-.755

.038-.472

.012-.233

a. Probability of ownership

.075

.453

.302

.075

b. Probability of availability

.057

.23)

.225

.057

.010-.305

.019-.302

.C13 -.122

c. Availability of books owned

.750

.512

.G38

.750

.400-.8L0

.500-.3SC

.5C0-1.03

Periodical Sample (A=30)

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following are the results for your library:

1.

Probability of ownership

.132

.451

.325

.188

.175-.950

.255-.450

.100 -.263

2.

Probability of availability

.133

.450

.313

.175

.163-.950

.1S3 -.600

.038-.513

3.

Availability of articles owned

1.10

.977-

.357

.875

.895-1.00

.622 -1.00

.625-1.00

Title Availability Sample

The title availability sample was the sample that you took of your own collection.

The purpose

of this sample was to be able to describe your collection as. well as to determine the availability

of the books that you actually own.

The following are the results for your library:

1.

Total Availability (A=486)

.G32

.755

.818

.646

.585-.349

.630 -.889

.5E2-.850

2.

Adult Availability (A=389)

.635

.744

.846

.732

.634-.882

.650 -.S99

.605-.929

3.

Juvenile Availability

(11.e- 97)

.G19

.C35

,692

.648

.383-.846

.494-.724

.543-.745

Page 112: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

II.

Juil4in.: !Isa":'=

Your L3,r1ry

Z)escriPtion of ')stirs

1. Sex

.3 1

'!r)-Zesponse

131

47.1

111

51.3

4'

'.0

1773

1°1.1

LPIr.try 7n,

P'11

rhasc

IfLiraries

lar;7.e

Sm: :1 1

Larcc

71e2iu-1

Small

10.3

44.1

44.5

52.4

54.G

1.G

43.2-55.0

42.2-51.5

35.1-53.1

30.1-51.3

'-5.1-55.3

2.2- 3.3

2.0- 5.5

1.1- 2..

2. StJinnt-lonstuA.ent

Student

834

47.0

311.1

47.3

52.7

2$.4-43.1

45.1-52.5

42.2-57.1

Innstu-!ent

'12

46.8

6".3

41.2

45.7

52.7-61.0

40.7-54.1

42.2-57.2

':o Resoonse

127

7.2

**

*0.3-11.0

3.0- 7.5

".1.1- 7.2

TOT'L

1773

1/1.0

3. Ira1e Level of Sturients

Elementary (K-5)

123

14.°

2."

25.1

31.3

3.6-22.4

22.1-35.5

13.5-46.1

Junior :117h Se,00l (7-1)

115

11.

14.,

ln.n

11.7

2.4-25.5

12.3-22.7

13.8-22.1

".14', 5enool (11-12)

227

14.4

14.1

'1.7

21.0

22.3-43.3

21.5-35.1

24.1-57.1

Colle-c

2'4

2.5

3".1

1'.7

13.5

11.6-41.6

19.7-21.1

1.2-24.5

Grlluate 5e'ool

3n.4

'.1

1.1

0.4

7.1-15.8

1.2- 2..

5."- 3.4

'fra Response

112

1, ,

_._

n.7

6.6

6.3

3.7-20.4

4.1- 9.0

0.8-22.2

TOTAL

834

100.9

4.

Occupation oF Nonstudents

Professional

Other 4hite Collar

:flue Collar

Liousewifei!nother

7Zetirel

UnLriploye1

No Response

T1TAL

3.

Ti le Entered

2:0-1:10

11:20-10:51

11:00- 11:51

12:00-12:51

1:01-1:51

2:01-2:51

3:11-3:51

4:00-4:51

5:01-5:51

0:90-5:51

7:01-7:51

7'.e.;ponsu

T1T:L

C.

Satisfaction

Satisf-ie!

P3rtia11 3atisfie!

Not Satisfiel

717*L

175

21.5

121

14.1

102

11.5

262

32.3

116

15.5

11

1.3

15

1.3

812

101.3

'27..

18.1

13.7

15.3 -33.2

17.0-23.3

12.C-23.1

21.3

21.0

18.3

10.1-35.0

11.0-30.2

14.7-25.2

13."

10.1

10.2

5.7-17.2

3.7-10.5

0.1-15.7

7.7

22.5

32.2

2.5-21.3

13.0-23.5

17.4-43.3

5.2

5.3-15.4

1.3-10.5

1.3-15.5

3.1

1.7

1.3

2:7- S.4

1.1- 2.3

C.0- 3.2

.3

15.2

7.6

0.5-35.1

4.G-21.J

0.4-29.7

'4

5.3

1.0

7.2

,. u

-.,

4.2- 2.5

0.1-19.5

0.0- 7.3

14

4.7

7.3

1.3

5.5

6.4- 0.9

7.0-11.3

4.1- 7.7

11'

6.2

-z

,1.7

5.0

5.3- 1.5

4.4-$1.5

3.0- 1.1

114

r.';.

11.3

1.2

S.0

7.5-15.3

5.7-13.4

2.8-11.1

131

7.2

1'.4

7.4

3.3

6.5-12.5

5.3-13.0

4.5-1C.1

21'

11.1

.5

1/.1

3.3

6.3-10.3

5.6-11.4

2.5-14.1

151

0.5

1 1%1

11.2

2.4-12.5

2.8-12.7

7.4-24.7

2n'1

11.5

1n.1

11.1

11.5

7.4-12.7

5.7 -12.7

2.5-15.2

15'

'.5

"..-,

2 ,.7.,

5.1

7.1 -10.0

3.3- 3.3

3.!-- _.-

131

7.4

.5

5.3

10.1

4.7- 8.5

3.9-1n.0

5.9-15.2

937

*11.'s

7.7

1.9

14.4

5.5-10.0

7.5-14.4

7.0-16.5

I"'

,.,

.5

7.1

2.5- 5.3

2.5-

c.!..2.

1^

1.)

n1

'.1

*2.1- 2.4

0.J- 1.3

0.0- -

-

177-

I2-.'

II"-

In.:

124

7.0

171

1.0

1773

711.'7

72.-

53.3-71.1

5ri.3-73.3

32.5-77.5

13.1

2.3-22.3

15.2-21.1

13.1-22.7

.7

5.7-25.3

6.1- 0.4

5.r-

7.5

3.1-21.4

3.2- 3.1

2.4- 2.-

Page 113: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

In-ir,rary "ircAiJtiou

in-Lit,r-ry circulatTIo !nals .:it'l tke uso oc '1":.,ri,1.;

The

lo'.

:i-r

t3.)1e

-ivc.:..

a *)re,iown o' t'no .tyee, or

an! the "reeuency wit

whie'l Clay .:ore use' 4urtn7 t-',7

Your !i'r1ry

Type of ilaterial

:'

"i

Circulatio; !!on-Fiction

115

17.4

c' eriodicals

221

.7.-..e

5oneral Encyclooeiins

07.

7.1

':ewsoalers

44

4./

1,e'erence ion'ts

15

11.r

l1

icrofil,

11.

1irculatin-. 7iction

71

n.1

Vertical File

1?-:

14.1

leenr.ls

4'.4

ether

1n3

11.1

T)TAL

113

111.1

-.':-

'_'.

.1P,,,-v ''y t10

,._tons.

-;1:--i11 .

.,,,o! -i-_',io yor li'le,ry

t',roe

i-yr,

;:uAie!.

':

'"'.se

1'

Li':raries

Low-"i;:-: 1.au7e

e'inn t

Lire

'le!luin

S-iall

Larze

:le.'iu-,

flr

7:.

21.7

32.7-3'7.2

15.2-4.75

1-..

2?.

25.1

1.1-33.7

24.5-34..3

..

4,7

11.5

"...1- 7.7

2.7- 1.7

in

n7..

4.9

0.5-23.0

1.5-25.4

L.

12.4

1n.G

4.4-13.G

3.4-11.2

4.1

^.7

*0.3- 1.5

n.1- 7.3

4.'t

1.1

5.4

2.1-15.7

1.2-20.4

)n

.n.7

4.S

0`,

.2-11.2

1.-11.1

,1

.*

ri.7

1.1- 7.7

1..- 1.5

7."

1.r.

4.4

3.1-11.0

0.7-13.4

5nall

1 7.4-42.7

11.1-.71.3

:.1-41.7

1.7-2'.7

4.7-15.1

1.-- I.^

9.1-17.2

1.1-22.7

r.1- 2.1

1.3-11.5

a.. outsi,!,? the Lihrnry Circulation

Outside the library circulation deals with tralitional circulation figures.

The following is a

5re3h.lown of the circulation in your 1PIrnry :!wino the throe '41ys studied.

of Ite.ns Circulated

2912

3:7-v;

136'

1104

1371-10034

P of Users Circul/ting 300%s

714

13".1

111

116

513-3411

Avernge

of ite-is per User

1.71

2.'1

3.11

3.23

2.55-3.c;1

';sers Chec%in.! Out 30,-.15

147t

13.'

47.1t

3 :3..0";

21.7-52.4

1404-4252

451-13::7

3.19-3.r7

29.2-51.3

1113-2247

7.'7- 711

2.'7-7.72

22.3-50.2

C.

Cireirlatei an! Returned

"Ite,ns Circulated and Returne,!" refers to the types of

circulated.

The following

is a hreaklown of the ite:Is tit your IP:rary circulate:i on the

three

days studied.

Circulate!

l00%s

113"

11.7

..3._

13.3

11.2-14.

4.5-25.O

72.5-55.2

Deriolicals

111

7.2

*3..

9.3- 0.3

'3.u- 2.3

1.1- :...2

Records

73

3.4

3.2

'.'.

3.4

0.3- 7.0

C.4- 4.4

2.3- 3.7

Other

14

1.7

1.1

1.1

1.3

1.2-14.5

0.u- 2.2

r.7-21.2

T2TPL

2135

110.1

7seturned:

il00%s

3117

11.7

14.5

11.7

=11.7

73.011.7

°.

73.5-15."

7'eriodicals

11S

4.S

*1.1

1.8

0.0- 1.7

9.0- 5.3

0.1- 4.3

Records

75

2.7

7.2

1.6

2.7

5.3-13.0

1.2- 4.5

2.4- 4.5

Other

31

1.1

7.'

1.2

1.1

0.3-15.3

0.4- 5.2

0.0-21.4

TOT ;L

1114

102.1

Page 114: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 35

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three daY period studied.

The follotling are the

results for your library.

A.

Reference Activity by Time of Day

Your

Library

ey

All Phase II

Libraries

Median t

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-1:59

31

C.6

5.7

4./

3.1

5.5- 8.2

0.5- 9.3

0.6-'1.2

10:00-10:59

17

3.7

2.3

1.7

4.2

7.1-19.5

5.5-13.4

2.4-19.5

11:00-11:5')

42

1 ".6

1.1

7.1

7.3

6.1-10.5

4.3- 1.0

4.3-11.2

12:00-12:59

51

11.2

/.1

1.9

5.6-11.6

5.8-12.4

3.1-11.8

1:01-1:51

31

1.6

1.1

7.1

8.4

6.1-12.4

7.2 -15.6

5.6-14.6

2:'01-2:59

15

3.5

1.1

1.9

6.1

5.7-11.3

4.3-14.2

3.5-16.7

3:01-3:59

39

1.6

1.2

11.5

8.6

5.3-11.5

7.5-13.1

6.8-12.3

4:00-4:51

39

9.3

10.2

12.4

10.2

2.5-15.5

1.1-13.2

8.3-13.3

5:00-5:59

47

10.4

7.6

0.1

6.3

5.1- 3.6

1.1-11.0

4.7-10.4

6:00-6:59

48

10.6

5.2

5.5

1u.5

4.3- 7.G

3.7- 8.3

3.9-12.1

7:00-7:59

47

10.4

5.5

8./

8.2

2.a- 3.6

4.5- 9.7

4.3-15.2

8:00-8:51

25

5.5

5.0

2.6

6.8

3.4- 6.9

3.3 -12.6

5.2-12.2

TOTAL

454

100.0

B.

TifPe,of Question

Source Related

39

11.5

38.3

34.2

46.8

21.2-50.4

31.3-72.2

11.6-90.2

Directional

355

30.4

51.2

55.3

53.2

49.6-70.3

27.8-55.7

9.3-80.4

TOTAL

454

100.0

C..

Source Related Questions

1.

Questlonner

Student

39

43.8

22.0

45.5

44.5

15.5-34.4

31.4-81114

22.6-63.5

Nonstudent

50

56.2

76.1

51.8

51.6

50.6-32.3

33.3 -58.5

35.5-71.4

Another Library

**

2.3

1.7

*0.U- 3.9

0.0- 3.3

0.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.0

TOTAL

09

100.0

2,

Means In Person

81

11.0

53.5

P1.5

80.0

31.2-77.7

76.6-91.1

61.4-95.2

By Phone

8n.0

4G.0

12 .5

16.1

22.3-50.3

2.3-23.4

4.2-33.0

No Response

**

0.0-17.9

0.0- 5.2

0.0- 3.1

TOTAL

81

100.0

3.

Searcher

Librarian

87

97.8

88.0

87.2

92.0

73.4-95.6

-39.3-91.0

55.6-100.0

User

11.1

8.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

**

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

11.1

0.4

0.0

0.0

0.0- 9.8

0.0- 2.9

0.0-10.3

TOTAL

89

100.0

4.

Disposition of Question

Answered

89

101.0

08.6

17.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

**

1.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Mot Answered

**

0.7

0.5

0.0

0.3- 2.3

0.0- 3.2

0.0- 3.2

TOTAL

31

100.0

Page 115: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source Used to Answer Questions

Your

Library

All Phase ii

Libraries

Median t

Large

Medium

Small

Low-High Range

Large

Medium

Library 35

Small

Reference Book

20

22.5

24.5

21.2

20.6

13.3-34.2

14.3-32.8

12.3-31.8

Circulating Collection

66.1

13.4

30.4

27.3

4.5-46.6

10.6-40.0

6.2-46.6

Card Catalog

44

41.4

17.3

12.1

13.3

12.4-21.1

6.7-29.8

0.0-49.4

Index

33.4

1.1

6.5

5.3

3.0-13.3

2.2-11.7

2.7 -10.1

Telephone Book

**

5.1

0.4

0.0

0.6-10.4

0.0- 4.2

0.2- 1.7

City Directory

**

3.2

0.5

0.0

0.3- 9.6

0.0- 3.1

0.0- 2.4

Vertical File

22.2

3.3

1.0

3.0

1.0- 7.3

1.1- 7.2

1.7- 9.7

Other

14

15.7

20.5

16.3

15.7

9.4-17.2

10.1-35.1

3.9-35.2

TOTAL

89

100.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Type of Item

Your Library

if

Time

All Phase II

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Small

Table Seating

44

7:30

85

57

49

2-172

2-22

0-112

Lounge Chairs A Couches

98:30

23

11

10

0-56

0-25

0-15

Photocopier

32:30

54

20-7

0-5

0-3

Meeting Room

100

2:3043:30

95

77

61

0-218

0-215

0-121

Microfilm Reader (Printer)

**

G2

2 ,

0-10

0-3

0-4

Record Player

12:30/43:30

42

20-3

0-2

0-4

VI.

Public Service Personnel

Public service personnel are those employees of

the library that have contact with

the

users.

The following is a profile of these individuals in your library.

A.B.

C.

D.

Median Age

Average Length of Employment

in Yojr Library

Average Hours per Week at

Public Service

Average Hours Per week at

Other Duties

38 7

13

25

33 7

18

17

48 7

22

17

45 7

19

17

-25-48

6-11

13-21

9-23

23-48

5-10

14-24

13-24

28-53

3-13

11-35

10-25

Page 116: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source Used to Answer Questions

Your

Librnry

All 0h7!se

II

Libraries

Large

'elium

Low-Hir.h range

Large

Medium

!ibrry

Small

leference :look

10

22.5

24.c

21.2

2n.,3

13.3-34.2

14.1-32.E

12.3-31.Z

Circulating Collection

Cf.8

.1-3...,

7.0.%

27.3

4.5-%C.0

10.C.-%1.0

C.:..-1.:.

Card Catalog

44

41.1

17.-.

12.1

10.'3

12.4-21.1

6.7-21.S

0..-:..2.:.

Index

33.4

1.1

C.5

5.3

3.:l-13.5

2.3-11.7

2.7-1C.:

Telephone liook

**

5.1.

0.4

0.0

1.3-12.4

0.0- 4.2

0.3- 1.7

City Directory

**

3.2

0.5

0.0

0.3- 2.5

0.0- 3.1

0.0- 2.4

Vertical File

22.2

3.3

1.1

3.0

1.0- 7.2

1.1- 7.2

1.7- 5.7

Other

1:1

13.7

20.5

1C.3

15.7

1.4-17.2

10.1-35.1

3.1-35.2

TOTAL

51

110.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in

your library

by your patrons.

The figures below indicate the highest incidence of use of eae of

the listed items during the three days that you collected this information

as well as

the time of day when this occured.

Your Library

All Phase II Libraries

Low-High Range

Type of Item

Median

?$

Tine

Large

Mcdiun

Small

Large

Medium

Small

Table Seating

44

7:31

13

57

40

2-178

2-7,2

5 -112

Lounge Chairs 1 Couches

15:31

23

11

.10

1-55

3 -25

1-15

Photocopier

32:3^

'

54

.2

0-7

0-3

3 -3

'teeting Room

100

2:31°3:3^

n1

77

Cl

0-213

.1-215

0-121

:Iicrofilm Realer (Printer)

**

''s

2 .

20-10

0-3

0-4

Record Player

12:31°,3:30

42

20-2

0-2

0-4

VI.

Public Service Personnel

.Public service

personnel- arc those employees of the library that have contact with the

users.

The following is a profile of these indivijuals in

your library.

A.

3.

.C.

D.

iledian Age

Average Length of

in Your Library

Average Hours per

Public Service

Average Hours per

Other Duties

Employment

Week at

week at

35 7

13

25

33 7

13

17

48 7

22

17

45 7

10

17

-25-48

6-11

13-21

1-23

23 -43

5-10

14-24

13-24

22-53

3-13

11-35

10-25

Page 117: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

-Highest Degree Earned

Your Library

4t

All °hase if

Libraries

Median

Large

Medium

Small

Low-High Range

Large

Medium

Library 35

Small

High. School

323.7

7.4

0.0

22.9

0.0-14.7

0.0-29.4

0.C-33.3

Sane College

531.3

14.4

21.4

32.0

3.5-32.8

0.0 -37.5

11.1-75.0

34

425.0

28.4

35.3

25.0

15.6-50.0

5.3 -50.0

11.1-27.3

MA

425.0

47.3

37.5

23.6

20.0-55.3

21.4-53.8

1.0-77.8

PhD

**

**

*0.0- 3.5

0.0- 0.0

0.0- 0.0

No Response

**

1.3

**

0.0- 3.8

0.0-11.7

0.0- 9.1

TOTAL

16

100.0

F.

Scheduling By Hour

(Average

0of

People Assigned

to

Puhlic Service)

9:00-9:53

210

42

4-25

2-10

0-7

10:00-10:51

211

63

3-31

3-10

2-7

11:03-11:59

211

55

3-31

4-10

2-7

12:00-12:59

210

53

3-23

3-8

2-5

1:00-1:51

311

43

3-27

3-9

3-6

2:00-2:51

312

54

3-33

4-11

3-7

3:00-3:59

411

55

4-34

4-11

4-9

4:01-4:51

412

64

4-31

4-10

4-9

5:00-5:51

314

44

3-26

2-8

3-6

6:00-5:51

38

45

3-17

2-6

3-5

7:01-7:59

37

45

3-19

2-6

3-5

8:00 -3:59

37

35

3-18

2-5

3-5

9:00 -9:59

*5

10

0-12

0-2

0-5

Page 118: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LI37.:ARIES PARTICIPATIG

P.L.A. E'sSORE:IENT STUDY

Name of Library:

Size Category:

Library 37

Small

I.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

Your Library

All Phase II

Libraries

Median

Low-High Range

1.

Total Sample (N=500)

Lar7e

Me'!ium

Small

Large

Medium

Small

a. Probability of ownership

.160

.367

.230

.122

.136-.530

.160-.288

.076-.175

h. Probability of availability

.112

.261

.180

.080

.110-.414

.021-.202

.044-.124

c. Availability of books owned

.700

.596

.720

.666

.561-.110

.550-.789

.575-.750

2.

Adult Books (N=447)

a. Probability of ownership

.183

.405

.246

.125

.131-.293

.143-.25C

.076-.1E3

b. Probability of availability

.123

.237

.174

.083

.121-.43S

.074-.192

.045-.123

c. Availability of books owned

.571

.511

.780

.651

.353-.729

.515-.957

.533-.774

3.

Juvenile Books (r' =53)

a. Probability of ownership

.019

.453

.302

.075

.038-.755

.033-.472

.013-.223

b. Probability of availability

.011

.230

.226

.057

.019-.333

.019-.302

.012-.129

c. Availability of books owned

1.00

.512

.688

.750

.400-.340

.500-.800 -.500-1.00

B.

Periodical Sample (N=80)

The periodical probability sample was drawn

to determine the availability of articles listed

in eight common indexes.

The following. are

the results for your

library:

1.

Probability of ownership

.263

.459

.325

.183

.175-.950

.255-.450

.100-.253

2.

Probability of availability

.180

.450

.313

.175

.163-.350

.1E8-.300

.038 -.513

3.

Availability of articles owned

.714

.977

.962

.875

.895-1.00

.682-1.00

.625-1.00

C.

Title Availability Sample

The

title availability sample was the sample

that you took of your own collection.

The purpose

of

this sample was to be able to describe your collection as well

as to determine the availability

of

the books that you actually own.

The following are the results for your library:

1.

2.

Total Availability (N=500)

Adult Availability (N=314)

.582

.732

.755

.744

.812

.646

.845

.732

.585 -.349

.634-.882

.630-.881

.582-.850

.660 -.899

.505-.929

3.

Juvenile Availability

(N=126)

.543

.636

.692

.543

.333-.346

.434-.724

.543-.745

Page 119: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

I

p,!scri.,Dti7K,

Jscr5

1. Sex

n4r

'11

Lor.4Q

171

13.1

44.^.

'13.0-r_e.',.$

42.2-31.5

5'3'7

44r

1'.'

54.3

31.1-53.3

95.1-55.7

44.r,-:2.

No lespens?

1..1

7.2

2.2

7.5

2.2- 1.1

2.9- 5.5

C.-- 2.4

Ter,_

1247

111.

2.

Student-Nonstudent

Stu!ent

515

41.3

3s.1

47.3

52.7

21.4-5.1

45.1-72-:

42.1-:7.1

Nonstudent

553

45.1

e1C. 1

41.2

45.7

52.7-51.0

49.7-54.9

42.r-57.2

No Response

C5

5.3

**

*1.0-11.0

0.3- 7.5

0.C- 7.2

3.

TOTAL

nrale Love! of Stu4ents

1247

111.9

Elerlentary (K-6)

151

27.9

25.1

31.3

20.1-35.5

13.5-45.1

Junior 9igh Slool (7-1)

141

'2.1

1 .2

10.5

19.7

2.4-25.5

12.8-22.7

13.1-72.5'

High School (10-12)

173

28.0

34.0

21.7

23.0

22.3-43.3

21.5-33.1

24.1-37.1

College

50

17.1

10.1

16.7

13.5

11.6-41.6

10.7-2r-3

1.2-24.5

qraluate Selool

21

4.1

1.1

2.1-16.3

5.2- 2.4

73.4

No Response

42

'3.7

6.6

5.3

3.7-29.4

4.1- 1.5

1.2-12.2

TOTAL

611

'M.')

4.

Occupation of ;-4onstudents

Professional

17,5

21.1

27.9

12.1

16.7

15.3-33.2

17.0-23.3

12.S-21.1

Other 'ihite Collar

142

25.'

20.2

21.1

11.3

19.6 -35.0

11.3-39.2

14.7-25.2

Slue Collar

14

16.7

13.'

11.8

10.3

5.7-17.2

1.7-11.5

5.1-16.7

HouseuifeMother

'30

17.4

7.7

22.5

32.2

2.5-21.d

13.3-21.5

17.4-43.3

Retirel

5C

11.3

1.1

1.0

5.6

5.3-15.4

1.3-15.5

1.5-15.5

Une-IploYel

11

1.9

3.7

1.7

1.3

2.7- 5.4

1.1- 2.9

1.5- 3.2

No Response

20.4.

5.3

15.')

7.5

0.5-35.9

4.6-2:.0

0.4-29.7

1-01"L

553

110.1

3.

Tine Entered

1:01-1:51

82

5.6

5.3

7.2

0.3

4.2- 3.6

0.1-10.5

0.0- 7.3

10:00-10:51

15

7.7

7.3

9.1

5.5

6.4- 2.3

7.0-11.!3

.1- 7.7

11:05-11:59

112

1.0

5.3

1.7

5.0

5.3- 1.5

4.4- 1.3

3.r- 0.1

12:00 -12:51

74

5.1

11.5

1.5

6.0

7.5-15.3

5.7-13.4

2.1-11.'

1:09-1:51

111

1.1

10.

7.4

2.1

6.5-12.5

6.3-13.5

4.5-15.1

2:00-2:51

14

fi.7

f'.5

19.3

G.8

G.2-11.8

C.5-11.4

2.5-14.1

3:00-3:51

15

7.6

10.4

10.3

11.2

1.4-12.Z,

2.3- 12.7

7.4-24.7

4:05-4:51

134

10.7

11.1

10.4

11.5

7.4-12.7

5.7-12.7

8.5-15.1

5:02 -5:51

25

5.4

n6.5

5.9

7.1-10.0

3.3- 3.)

3.5- '.2

5:01-5:51

174

1%7

'7.:

5.

10.1

9.7- ::.5

3..;-1".0

5.1-15.2

7:0:-7:51

170

14.4

7.:"

1.1

14..

5.5 -10.J

7.5-1%.4

7.5-15.L

5:1^-7:51

55

5.3

!..-

5..:

7.1

2.5- 5.3

2.5- E.5

4.C.-

":.1

No leaponse

**

1,7

1.1

*0.0- 2.4

0.0- 0.3

9.0- 1.1

TOT "L

1247

111.0

C.

Satisfaction

7n.!

1'.24

74.1

" 1

75.1

%3-71.1

57.3-73.9

r2.5-77.;

2"5

15.1

1.3-21.3

15.2-21.1

13.1-22.7

1.7-25.3

.5.1-

".5

".?7,1nn31

15

3.1-20.4

3.2- 5.1

2.4-

1 '.47

Page 120: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

If!.

Circ.:lotion

Li:.r.trl

77

I.

In-Librory Circulation

In-Library circulation -.1eals ultk the use of -,aterNls uTthin t

likrary 57 tke petrnns.

Th-.1 'ollo:In7 tnle give.;

3 5rea%,'nun o' tke typ"!, of -1-,tor':,Is

your 1P/rary

anU th2 frequency -:ith which they ,:ere U5(3!

tke

stu'iel.

Type of Materi1

Cir7..ulatin-,

Ferleylicals

C'enerl "ncyclopelias

I:euspapers

.leference 3o0.

Microfilm

Ctrculatin7 Fiction

Vertical File

Iecor4.s

Otker

TOT \L

3.

-

Out-Jile the Li5rary Circulation

Your LI5r2r7

%II rhase

Li'sroriez.

"

'aw-m

le'ium

Larne

S-aall

13"

41.7

"1.

"'.1

71.7

12.5-3"..1

10.2-'.2.5

"1

1"1

""'

'''..%7

25.2

1.1-37..7

2C.3-.3..7

31

./.1

'.%

%2

11.3

'.3- 7.7

2.7-

14

4.1

-n.3

7.;

4.1

n.5-23.2

6.5-1-.4

1.7-22.5

1"

4.7

14.1

72.4

In.;

4.4-23.6

3.4-3).2

C.7-15.I

n.7

*0."- 3.6

1.3- 3.3

".C- 1.-

1.1

r.4

2.U-17.7

r"...4

0.3-17.2

3;

l'.'

,-1.1

n.7

11.'7

0.2-11.)

1.5-11.3

1."-22.7

in.I

7.7

*n,7

1.1- 5.7

1..- '.5

'ì.'-- :.-

.

7.

2.;

';.%

3.2-11.;.

2.7-13..

1.3-11.:

33"

11.1

0utsi22 the 111-,rary circulation leis with tralitlonal circulation fi,-ures.

The folloulnr is a

hr'a%-lown of t'le circulation in your WIrary

tkc three -Inys

* of Ite!os Circulate-I

7 of Users Circulatinl 30e%s

Average * of iterls per User

I

Users Claecicin7. Out 3',n%s

C.

Ite-is

ani Returner'

Iln

311°

1375

111

1.11

3.11

11."!;

1371-1r1134 14714-4232

1233-22'1;

503-3411

451-1347

322- 7' a

3.'3

2.57-3.31

3.1'1-3.57

2.17-3.31

31.0"

20.7-52.4

21.2-51.3

21.3-5P.7

"Itens rlrculateA. aol RetArnel" re'ers to the types or

circulatel.

The followin,.

is a 5rea%!own of thn ite'is that

lit,rary circullte.! on the thre'n -!vs

Circulate.-!

Periolicals

Recorls

lt%er

TIT-'L

gets

irnel

:

300%s

PerioIrcals

pcorIs

Other

1117

n.1

11

1.1

71

41

1.1

2131

11'1.1

3117

n1.7

5?

1.5

151

37.7

121.:

"I.'

'

"4.'

r9.7

21.2-14.0

24.5-12.0

725-13"

..

3.'

1.1

P.1- n.3

1.2- 2.3

".1-

n.1- 7.3

n4- 4.4

2.3- '.7

k.1

1.n

1.1

1.2-14.5

0.D- 2.2

1.7-21.2

15.'

n4.5

n1.7

73.0-91.7

84.0-98.4

73.5-95.8

*2.9

1.3

0.0- 1.6

0.J- G.3

0.1-

,.7

5.3-13.-J

1.2- 4.5

2.4- 4.5

-.-

1.1

0.3-16.3

7.4- 5.2

n.0-21.4

Page 121: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 37

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three day period studied.

The following are the

results for your library.

A.

Reference Activity by Time of Day

Your Library

4

All Phase 11

Libraries

tledian %

Large

!tedium

Small

Low-High Range

Large

Medium

Snall

9:00-9:51

56

11.8

5./

4.2

3.1

5.5- S.2

0.5- 3.3

0.6-II.S

10:00-10:59

24

5.1

.3

9.7

4.8

7.1-19.5

5.5-13.4

2.4-19.5

11:99-11:51

37

7.3

1.1

7.9

7.8

.9-10.5

4.3- 1.0

4.3-11.2

12:09-12:53

41

11.3

9.')

7.3

3.9

6.5 -11.6

3.3-12.1

3.1-1:.8

1:00-1:51

54

11.4

1.9

7.1

2.4

6.1-12.4

7.2-18.6

5.6-14.6

2:09-2:50

21

6.1

1.1

9.9

6.1

6.7-11.3

4.2-14.2

3.5-16.7

3:00-3:59

35

7.G

1.2

10.5

8.6

6.3-11.5

7.5-13.1

C.8-18.3

4:00-4:51

41

2.6

10.2

12.4

10.8

8.5-16.5

9.1-13.2

2.3-13.3

5:10-5:59

31

5.3

7.5

5.1

6.3

6.1- 8.6

1.1-10.0

4.7-10.4

5:00-5:59

44

1.3

1(.2

6.5

10.5

4.3- 7.6

3.7- 8.3

3.1-12.5

7:00-7:51

35

7.6

5.5

C.7

2.2

2.3- 2.6

4.5- 1.7

4.3-15.2

3:00-8:51

32

5.3

5.0

C.6

6.8

3.4- 6.9

3.3 -12.t

5.2-12.2

No Response

61.3

TOTAL

474

100.0

8.

Type of Question

Source Related

155

32.7

31.8

34.2

46.3

29.2-50.4

31.3-72.2

12.6-10.2

Directional

311

57.3

61.2

55.8

53.2

49.6-70.8

27.8 -58.7

1.E-80.4

TOTAL

474

100.0

C.

Source Related Questions

1.

Questionner

Student

61

44.5

22.9

45.5

44.5

15.5-34.4

39.4-61.4

22.5-63.5

Nonstudent

80

51.6

76.1

51.8

51.6

50.6-82.3

33.3-58.5

35.5-71.4

Another Library

**

2.3

1.7

*0.0- 3.9

0.0- 3.3

0.0- 1.2

lo Response

**

**

0.0-17.1

0.0- 2.3

9.0- 3.3

TOTAL

155

190.0

2.

Means In Person

124

30.0

51.5

41.5

80.0

39.2-77.7

76.6-91.1

61.4-15.8

By Phone

25

15.1

46.5

18.5

15.1

22.3-50.8

8.9-23.4

4.2-33.5

No Response

63.9

**

0.0-17.9

0.0- 5.2

0.0- 3.3

TOTAL

155

109.0

3.

Searcher

Librarlan

154

11.4

38.1

17.2

12.0

73.4-95.6

39.3-91.0

55.6-100.0

User

10.6

C.5

8.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

**

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

**

1.4

1.n

9.0

0.9- 3.3

0.0- 2.9

0.0-10.3

TOTAL

155

100.0

4.

Disposition of Question

AnswereJ

15:;

10%o

-,c.,,

17.8

100.0

95.2-99.6

15.4-110.0

93.G-100.0

Referrel

-

9.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Ansuere,1

*0.7

0.5

9.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

155

100.9

Page 122: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source Used to Answer Questions

Library 37

Your Library

All ?base 11 Libraries

Low-High Range

Median

Large

Medium

Small

Large

Medium

Small

Reference Book

24

15.5

24.5

21.2

20.6

13.3-34.2

14.9-32.8

12.3-31.8

Circulating Collection

51

39.3

13.4

30.4

27.3

4.5-46.6

13.6-40.0

5.8-45.5

Card Catalog

37

23.9

_17.3

12.1

19.8

12.4-21.1

5.7-29.8

0.0-40.4

fn.!ex

11

7.1

9.1

5.5

5.3

3.9-13.3

2.8-11.7

2.7-11.1

Telephone Book

10.9

5.1

0.4

0.0

9.C-13.4

9.0- 4.2

C.0--1.7

City Directory

**

3.2

9.5

9.9

0.3- 9.5

0.9- 3.1

0.9- 2.4

Vertical File

15

1.7

3.2

1.9

3.9

1.0- 7.2

1.1- 7.8

1.7- 9.7

Other

63.9

20.5

15.3

15.7

0.4-17.2

10.1-35.1

3.9 -35.2

TOTAL

155

199.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by your Patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this Information as well as

the time of day when this occured.

Type of Item

Your Library

All Phase II

Libraries

Median

Low-High Range

ITime

Large

Medium

Small

Large

Medium

Small

Table Seating

113

7:30

85

57

hl

2-178

2-82

0-113

Lounge Chairs S, Couches

15

7 :30

25

11

1t)

0-56

C-25

0-15

ohotocopler

2Often

514

20-7

0 -5

0-3

Meeting Room

42

1:30

16

77

61

0-212

0-215

C-121

Microfilm Reader (Printer)

2Often

52

20-10

3-3

9-4

Record Player

None

42

20-3

0-2

9 -4

VI.

Public Service Personnel

Public service personnel are those employees of the library that kave contact with the

users.

The following is a profile of these individuals In your library.

A.

Median Age

53

33

48

45

-25-48

28-48

28-53

3.

Average Length of Employment

in Your Library

13

77

75-11

5-10

3-13

C.

Average Hours per Week at

Public Service

21

18

22

19

Is-n

14-24

11-36

D.

Average Hours per week at

Other Duties

10

17

17

17

9-23

13-24

10-25

Page 123: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

3AMA PhD

No Response

Your Library

731.3

521.7

527.3

2n.1

**

29.1

All Phase II

Libraries

Median

Lar*.e

Medium

Small

7.4

0.0

22.9

14.4

21.4

32.0

23.1;

35.8

25.1

47.3

37.5

23.6

a*

a

1.3

**

Low-High Range

Large

Medium

0.0-14.7

0.0-20.4

3.5 -32.8

0.0-37.5

15.6-51.0

5.5 -51.0

20.0-55.3

21.4-53.3

1.0- 3.5

0.0- 0.0

1.0- 3.8

0.0-11.7

Library 37

Small

0.0-33.3

11.1-75.0

11.1-27.3

0.0-77.8

0.0- 0.0

0.0- S.'

TOTAL

31

109.0

F.

Scheduling 3y Hour

:Average

# of People AssNned to

Puhlic Service)

9:09-1:59

710

42

4-26

2-10

0-7

10:00-11:59

711

53

!-31

3-10

2-7

11:00-11:59

711

53

3-31

4-10

2-7

12:00-12:51

510

53

3-23

3-3

2-5

1:00-1:51

611

43

3-27

3-1

3-6

2:00-2:51

712

54

3-33

4-11

3-7

____

3:00-3:59

911

65

4-34

4-11

4-9

4:00-4:59

912

54

4-31

4-10

4-9

5:00-5:51

614

44

-

3-26

2-8

3-6

6:01-6:51

53

45

3-17

2-5

3-5

7:00-7:51

57

45

3-19

2-6

3-5

8:00-8:53

57

35

3-13

2-6

3-5

9:00-9:59

55

10

0-12

0-2

0-5

Page 124: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPORT TO LIBRARIES PARTICIPATING I:

TIE P.L.A. MEASUSE:IENT STUDY

Name of Library:

Library 36

Size Category:

Small

I.

Description of Collection

A.

"BPS" Probability Sample

The purpose of the BPS proG..S0-1-1-1tx_sample was to determine the probability of a user obtaining any

book published in the last five yearS.

The following are the results for your library:

1.

Total Sample (N=500)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

2.

A dult Hooks (N=447)

a. Probability of ownership

5. Probability of availability

c. Availability of books owned

3.

Juvenile Books (N=53)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

Your Library

Phase II

Libraries

Median

Large

Medium

Small

Large

Low -High Range

Me!ium

Small

. 120

.357

.230

.122

.136-.580

.159-.202

.075-.175

.080

.258

.180

.080

.119-.414

.052-.262

.244-.12:,

.667

.69G

.720

.056

.551-.210

.550-.739

.575-.753

.125

.405

.245

.125

.083

.237

.174

.033

.651

.501

.730

.551

.075

.453

.302

.075

. 057

.230

.22G

.057

.750

.592

.G2

.750

.121-.833

.143-.255

.5:75-.1,73

.121-.433

.074-.192

.GL.7,-.122

.353-.729

.515 -.357

.5:38-.774

. 033-.755

.033-.472

.011-.395

.010-.302

. 400-.840

.500-.300

.012-.223

.019-.181

B.

Periodical Sample (N=30)

,

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The followine; are the results for your library:

.138

.459

.325

.183

.175-.950

.255-.450

.100-.253

133

.450

.313

.175

.163-.950

.133-.600

.C3E-.513

1.10

.977-

.952

.875

.895-1.00

.582-1.00

.625-1.60

1.

Probability of ownership

2.

Probability of availability

3.

Availability of articles owned

C.

Title Availability Sample

The title availability sample was the sample that you took of your own collection.

The purpose

of this sample was to be able to describe your collection as. well as to determine the availability

of the books that you actually own.

The following are the results for your library:

1.

Total Availability (N=4E6)

.632

.755

.818

.646

.585-.849

.630-.889

.522-.850

2.

Adult Availability (M=380)

.635

.744

.846

.732

.634-.5E2

.650-.899

.605-.929

3.

Juvenile Availability

(N= 97)

.619

.C35

.G92

.648

.388-.846

.494-.724

.543-.745

Page 125: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

11.

Juil4lo-: Usn7o

os,:riDtion or 'Isors

Your

LI",r1ry

;Thasr.-

Large

II

Li.-lrics

371.111

Large

71e2iu1

LPir,try

Small

1. Sox ,1310

'',31

47.3

-1.1

44.1

44.5

43.0-06.0

42.2-51.5

33.1-53.2

312

51.3

"52.4

54.G

30.1-53.3

45.1-55.3

44.5-02.r

'!r) 2esoonso

42

74

1."

1.

1.5

2.2- 3.5

2.0- 5.5

0.1- 2.4

TT.\L

1773

101.1

2. Stuf,nt-onstuA.Pnt

Stu-lent

5334

47.0

3n.1

47.3

52.7

26.4-45.1

45.1-52.5

42.2-57.1

onstudent

"12

4C.8

0".°.

41.2

45.7

52.7-61.0

40.7-54.2

47.2-57.2

No Resnonse

127

7.2

**

*9.C-11.3

*.3- 7.5

".0- 7.2

TOT4I

1773

1^1.0

3. ;rate Level of Students

Elementary (1:-5)

123

14.°

0.°

25.1

31.3

3.0-20.4

20.1-35.5

13.5-46.1

Junior Aigh 3c",01 (7-1)

115

13.

ii .n

11.7

2.4-25.5

12.3-22.7

13.2-22.1

".i4', Icnool (11-12)

2"7

14.4

14.1

'").7

21.0

22.3-43.2

21.5-33.1

24.1-37.1

Collo7c

7"4

2';.S

3%1.

1n.7

13.5

11.G-41.6

19.7-21.3

0.2-74.5

Gra1.12t,7 lesool

70.4

'1

1.1

n4

2.1-1-,.3

".2-

io °.1sPons0

112

1/.1

r.7

6.6

6.3

3.7-20.4

4.1- 9.6

0.8-12.2

TOTAL

834

100.0

4.

Occupation of Nonstudents

Professional

175

21.5

?7.'

13.7

15.3-33.2

17.0-23.3

12.0-23.1

Other flute

121

14.1

21.3

91.9

18.3

10.1-36.0

11.0-30.2

14.7-25.2

lar

112

1.2

13."

10.0

10.2

5.7-17.2

0.7-10.5

0.1-1:;.7

uous,2.4ife/other

262

32.. 3

7.7

22.3

32.2

2.5-20.L

13.0-21.5

17.4-43.3

Retired

12

15.5

3.6

5.3-15.4

1.3-10.5

1.0-15.5

Uneployel

11

1.3

5.1

1.7

1.3

9:7- 0.4

1.1- 2.3

0.0- 3.2

No Response

15

1.3

0.5

15.9

7.0

0.5-35.3

4.6-21.0

0.4-29.7

TOTAL

812

101.:-1

3.

Time Entered

1:)0-1:50

14

5.1

0.1

7.2

0.3

4.2- 2.5

0.1-11.5

0.0- 7.3

11:00-10:51

14

4.7

7.3

1.3

5.5

5.4- 2.9

7.0-11.0

4.1- 7.7

11:00-11:51

111

6.2

^.7

1.7

0.0

5.3- 9.5

4.4-43.5

3.0- 1.1

12:00-12:51

114

r.4

11.5

1.7

5.0

7.5-15.3

5.7-13.4

2.2-11.1

1:10-1:51

2:01-1:51

131

21"

7.'

12.3

1".4

7.4

(1

1.1

3.9

.0.3

5.5-12.5

5.3-19.3

5.3-13.3

5.5-11.4

4.5-12.1

2.5-14.1

3:01-3:51

151

0.5

:I.'

1%5

11.2

0.4-12.5

2.6-12.7

7.4-24.7

4:01-4:51

214

11.5

1^.1

l'I.'.

11.5

7.4-12.7

5.7-'2.7

0.5-15.9

5:13-5:51

151

5%5

7.1

7.1 -10.0

3.3- 0.3

3.r- ,1,.3

0:00-5:51

131

7.4

.:

5.r

10.1

4.7- 2.5

3.3-17.0

5.0-15.2

7:11-7:51

2'7

.11.4

7.-

.1.0

14.4

5.5-10.0

7.5-14.4

7.9-13.':

7:11-1:S1

1.1

c.-

7.1

2.5- 5.0

2.5- (._..a

4.0- 2.1

7e.;pnsu

.1

*1."- 2.4

2.,J-. 1.3

0.5-

ThTL

177-

11-.

C.

Satisfacti,:n

Satisl'H!

3atisfie!

Not Satisfiel

7e1-.nonse

111-.L

11-

'11^

1773

1 Ir.:7.0

1.r.;

1.3-29.3

5.7-25.2

0ri.3-71.3

12.5-77.5

15.2-21.1

13.1-22.7

5.1- 1.4

5.r-

3.2- 3.1

2.4- 1."

Page 126: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

In-Li",rnry

circulntinn !Pals

t'se uDn os

')y t'

The "nllo.:inl ta'31

71ve-7,

nor

or

11.1-nry

r! the !'"uencY

thny .!ore. usot

t''rou -y5 ;tu'io!.

Your LP,rnry

Type of naterial

1kase 1!

Li'3rarins

Circulati,,: ::on- Fiction

1s5

17.%

.!..".7

75.1

Perio-flcals

211

73.'

1!1.1

/P.-

(Inner:31 Encyclonelias

(-.3

7.1

."...

h,7

::owspaners

44

4.1

/n.1

) efor^nce 3on%s

15

11.r

'%.",

1/.4

Mcrofil-1

11.1

4.1

%7

nirculatin-. Fiction

71

n.1

4.4

1.1

Vertical File

113

14.1

,)1

n.7

lecnrts

4"!.4

-*

*

Other

113

11.3

7."

1.:-.

TT!.L

13

112.1

a.

outs l.!? tho Lihrnry Circulation

Outsi-'e the lihrary circulation 'pals with tralitlonal circulation fi7uros.

hreD%lown of the circulation in your li!lrary

tl"? t!rne 4nys

of Itoos CirculateI

g of Users Circulntin"; 300%s

AyeraIe g of Itn-ls Der User

Isnrs Chec%in.7 Out 3no!:s

C.

!terns Cirulatcl an! Returnel

Circulated anl Returne'!" rlfers to the types of 1:els

is a '3reaklown of the ite:ns

t:Int your 1P3rary circulatel on

Circulate!

300%s

1131

11.7

111

7.2

Records

73

3.4

Other

14

1.7

T9TAL

2135

191.1

7leturne-1:

7100%s

1117

"1.7

!1erio-licals

135

4S

Records

75

1.7

Other

31

1.1

T07;1.

1114

111.n

3ric

13V!

13s5

111

2.'1

3.11

13.".!;

47.r:t

circulatel.

The

the three -s.ays

.5

14.2

*3.3

5.2

2.4

5.1

1."

esc.fl.

14.5

2.1

7.2

I.n

7.7

1.2

Low-"i

Ran7e

971all

21.7

25.1

11.5

4.9

1f!.G *

Large

12.:.-3t:.1

1.1-33.7

1.1- 7.7

0.5-23.3

4.4-23.6

0,:j- 1.5

:le!1u°1

1:.1-4:.5

24.5-34.3

2.7- 2.r.

/.5-11.4

3.4-3%2

n.1- 7.5

Small

17.4-41.7

11."-.31.5

T."-41.7

-.7-2-.'

4.7-15.1

n.''...

5.4

2.-15.7

".2-2:.4

C.1-17.2

4.1

1.2-11.1

1.!.,-11.1

-.1-22.7

n3

n.n- 5.7

"..,- '.5

r1-

4.4

3.2-11.0

1.7-1;.4

1.3-11.5

Tho folloin,; is a

1R9! !

137n-111134

1414-4252

1r33-1147

515

513-3411

451-1:%7

327- 71"

3:23

2.51-3.61

3.11-3.s7

2.17-7.72

30..1";

followinz

13.3

21.7-52.4

31.2-14.0

29.2-51.3

34.5-11.3

22.3-59.2

72.5-05.2

1.0

D.U- 0.3

O..j- 1.3

1.1- 5.2

'J- ...

1.3- 7.0

C.4- 4.4

2.3- 3.7

1.1

1.2-14.5

0.U- 2.0

17.7-21.2

11.7

73.C=11.7

14.C-13.4

73.5-25.1

1.3

0.3- 1.0

C.3- 0.3

0.1- 4.3

1.7

5.3-13.0

1.2- 4.5

2.4- 4.5

1.1

0.3 -15.3

0.4- 5.2

0.0-21.4

Page 127: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

IV.

Patterns of Reference Usage

Library 36

"Patterns of Reference Usage" deals with the data that your library collected on all

reference questions asked over the three 'lay period studied.

The follouing are the

results for your library.

A.

Reference Activity by Time of Day

Your

Library

All Phase

II

Libraries

Median t

Large

Medium

Small

Low-High Range

Large

Medium

Small

9:00-1:59

3')

3.6

5.7

4./

3.-

5.5- 3.2

0.5- 9.3

10:00-10:59

17

3.7

P.3

1.7

4.2

7.1-11.5

5.5-13.4

2.4-1.5

11:00-11:51

42

11.5

1.1

7.9

7.3

G.3-10.5

4.3- 1.0

4.3-11.2

12:00-12:51

51

11.2

".1

/.3

S.9

5.6-11.6

5.2-12.4

3.1-11.8

1:00 -1:51

31

1.6

n.r?

7.1

8.4

6.1-12.4

7.2-15.5

5.6-14.6

2:00-2:51

16

3.5

".1

1.9

6.1

5.7-11.3

4.2-14.2

3.5 -15.7

3:00-3:59

39

8.6

1.2

11.5

2.6

5.3-11.5

7.5-13.1

0.6-12.3

4:00-4:59

31

8.3

11.2

12.4

10.2

2.5-15.5

1.1-13.2

2.3-16.3

5:00-5:50

47

10.!e

7.6

6.1

6.3

5.1-

.G

1.1-11.0

4.7-19.4

5:00-6:53

7:00-7:59

4847

11.6

10.4

6.2

5.5

6.5

2./

10.5

8.2

4.3- 7.G

2.a- 2.6

3.7- 8.3

4.5- 9.7

3.9-12.9

4.3-15.2

2:00-8:53

25

5.5

5.0

2.6

6.8

3.4- 6.9

3.3-12.6

5.2-12.2

TOTAL

454

100.0

S.

Ti,peof Question

Source Related

20

11.0

38.5

34.2

46.8

23.2-50.4

31.3-72.2

19.6-90.2

Directional

365

30.4

51.2

55.S

53.2

49.6-70.8

27.8-65.7

9.2-50.4

TOTAL

454

100.0

C..

Source Related Questions

1.

Questionner

Student

39

43.8

22.3

45.5

44.5

15.5-34.4

39.4-610.4

22.6-53.5

Nonstudent

50

56.2

70.1

51.3

51.6

50.6 -32.3

33.3-52.5

35.5-71.4

Another Library

**

7.3

1.7

*O.U- 3.9

0.0- 3.3

9.0- 1.2

No Response

**

**

*0.0-17.9

0.0- 2.0

0.0- 3.9

TOTAL

CO

100.0

2,

Means In Person

81

11.0

53.5

P1.5

80.0

31.2-77.7

76.6-91.1

61.4-95.3

By Phone

81.0

40.5

13.5

16.1

22.3-50.3

2.3-23.4

4.2-33.6

No Response

**

*0.0 -17.9

0.0- 5.2

0.0- 3.9

TOTAL

81

110.0

3.

Searcher

Librarian

Si

17.8

82.0

87.2

92.0

73.4-95.6

-33.3-91.0

55.6-100.0

User

11.1

2.5

2.5

5.7

0.4-11.8

3.3-50.6

0.0-34.1

Both

**

1.3

4.3

5.7

0.6-10.9

1.1-14.1

0.0-24.7

No Response

11.1

0.4

0.n

0.0

0.0- 9.8

0.0- 2.9

0.0-10.3

TOTAL

89

100.0

4.

Disposition of Question

Answered

89

101.0

18.6

17.8

100.0

95.2-99.6

96.4-100.0

93.6-100.0

Referred

**

0.6

0.5

0.0

0.0- 3.3

0.0- 3.1

0.0- 3.2

Not Answered

**

0.7

0.5

0.0

0.3- 2.9

0.0- 3.2

0.0- 3.2

TOTAL

31

100.0

Page 128: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

Library 35

5.

Source Used to Answer Questions

Your

Library

t

All Phase II

Libraries

Median t

Large

Medium

Small

Low-High Range

Large

Medium

Small

Reference Book

20

22.5

24.5

21.2

20.6

13.3-34.2

14.3-32.8

12.3-31.8

Circulating Collection

65.1

13.4

30.4

27.3

4.5-46.6

10.6-40.0

6.8-46.5

Card Catalog

44

41.4

17.3

12.1

19.3

12.4-21.1

6.7-29.2

0.0-49.4

Index

33.4

1.1

6.5

5.3

3.0-13.3

2.2-11.7

2.7-1n.1

Telephone Book

**

5.1

0.4

0.0

0.6-10.4

0.0- 4.2

0.0- 1.7

City Directory

a*

3.2

0.5

0.0

n.3- 13.6

0.0- 3.1

0.0- 2.4

Vertical File

22.2

3.3

1.1

3.0

1.0- 7.8

1.1- 7.2

1.7- 9.7

Other

14

15.7

20.5

16.3

15.7

9.4-17.2

10.1-35.1

3.0 -35.2

TOTAL

39

100.0

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

by your patrons.

The figures below indicate the highest incidence of use of each of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Your Library

All Phase II Libraries

Low-High Range

Type of Item

Median

PTime

Large

Medium

Small

Large

Medium

Snail

Table Seating

44

7:30

25

57

49

2-172

2-82

0-112

Lounge Chairs Pi Couches

98:30

23

11

10

0-55

0-25

0-15

Photocopier

32:30

54

20-7

0-5

0-3

Meeting Room

100

2:30;3:30

95

77

61

0-713

0-215

0-121

Microfilm Reader (Printer)

4,

*G

224

0-10

0-3

0-4

Record Player

12:30;3:304

42

-2

0-8

0-2

0-4

VI.

Public Service Personnel

Public service personnel are those employees of the library that have contact with the

users.

The following is a profile of these individuals in your library.

A.

Median Age

38

33

48

45

-25-43

23-48

28-53

B.

Average Length of Employment

in YoJr Library

77

77

6-11

5-10

3-13

C.

Average Hours per Week at

Public Service

13

18

22

19

13-21

14-24

11-35

D.

Average Hours per week at

Other Duties

25

17

17

17

9-23

13-24

10-25

Page 129: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

5.

Source Used to Answer Questions

Your

o

LIbrarY

111 Ph -use

II

Libraries

'e'inn "

Large

'elium

Small

Low-Hir:h ':ange

Large

Medium

P.try

Small

Deference 300k

Circulating

/9

/2.5

"4.c

21.7

20.5

13.3-34.2

14.2-32.E

12.3-32.2

Collection

C%F.,'

17.4

';1.%

27.;

4.5-%C.0

10.G-C2.1

r_..;.-,:.E

Card Catalog

44

hn.h.

17.-

12.1

11.0

12.4-21.1

6.7-?-1.8

3..2.::

Index

Telephone

33.4

3.1

C.5

5..3

3.1-13.3

2.2-11.7

2.7-2C.1

Book

City Directory

**

s.1

1.4

9.0

2.5-11.4

0.0- 4.2

1.7

Vertical File

Other

* 2

*

2.2

3.2

3.3

0.5

1.1

0.1

3.0

0.3- 2.5

1.0- 7.2

0.3- 3.1

1.1- 7.2

0.0- 2.4

1.7- 9.7

TOTAL

1';

51

1.2.7

112.1

20.5

1r.3

15.7

2.4-17.2

10.1-35.1

3.2 -35.2

V.

Facilities Usage

Facilities Usage deals with the use of equipment and special facilities in your library

your patrons.

The figures below indicate the highest incidence of use of eae, of

the listed items during the three days that you collected this information as well as

the time of day when this occured.

Your Library

All Phase II Libraries

Low-High Range

Type of Item

Median

Table Seating

44

T7:ime

3

Large

Medium

Small

Large

Medium

Small

31

?57

4P

2 -17S

2-22

0 -112

Lounge Chairs 1 Couches

18:31

/3

11

'19

1-55

0-25

2-15

Photocopier

32:31

'

54

20-7

0-::

C-3

71eeting Room

102

2:31°-.3:3/

nri

77

CI

0-213

2-215

0-121

Microfilm Realer (Printer)

**

12 ,.

20-10

0-3

2-4

Record Player

12:31-°,3:30

42

20-2

C-2

0-4

VI.

Public Service Personnel

.Public service personnel-

arc those employees of the library that have contact with the

users.

The following is a profile of these Indivilluals in your library.

A.

3.

.C.

D.

ilelian Age

Average Length of Employment

in Your Library

Average Hours per Week at

Public Service

Avera7e Hours per wee': at

Other Duties

32 7

13

25

33 7 r 17

43 7

22

17

45 7

19

17

-25-43

6-11

13-21

1-23

22-42

5-10

14-24

13-24

22-53

3-13

11-36

10-25

Page 130: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

E.

Highest Degree Earned

High School

Some College

34

MA PhD

No Response

TOTAL

F.

Scheduling By Hour

(Average

Your Library

0,

323.7

531.3

425.1

425.0

**

**

15

100.0

# of People Assigned

All Phase II

Libraries

Median

Lar ?e

Medium

Small

7.4

0.0

22.9

14.4

21.14

32.0

28.4

35.3

25.0

47.3

37.5

23.6

**

*

1.3

**

to Public Service)

Low-High Range

Large

Medium

0.0-14.7

0.0-29.4

3.5-32.8

1.0-37.5

15.6-50.0

5.9-50.0

20.0-55.3

21.4-53.8

0.0- 3.5

0.0- 0.0

0.0- 3.8

0.0-11.7

Library 35

Small

0.0-33.3

11.1-75.0

11.1-27.3

9.0-77.8

0.0- 0.0

0.0- 9.1

9:00-1:51

210

42

4-25

2-10

0-7

10:00-10:51

211

63

3-31

3-10

2-7

11:01-11:59

211

53

3-31

4-10

2-7

12:00-12:59

210

53

3-28

3-8

2-5

1:00-1:51

311

43

3-27

3-1

3-6

2:00-2:51

312

54

3-33

4-11

3-7

3:00-3:59

411

65

4-34

4-11

14 -9

4:01-4:51

413

64

4-31

4-10

-9

5:00-5:51

314

44

3-26

2-8

3-6

600-6:59

33

45

3-17

2-6

3-5

7:01-7:59

37

45

3-19

2-6

3-5

3:00 -3:59

37

35

3-18

2-5

3-5

9:00-1:59

*5

10

0-12

0-2

0-5

Page 131: DOCUMENT RESUME DeProspo, Ernest R.; And Others TITLE ... · DOCUMENT RESUME. ED 094 743 IR 000 941. AUTHOR DeProspo, Ernest R.; And Others TITLE Measurement of Effectiveness of Public

REPOT TO 1_137:ARIES PARTICIPATIG 1'; THE P.I.A. E"SU;IEENT STUDY

Name of Library:

Library 37

Size Category:

Small

I.

Description of Collection

A.

"BPR" Probability Sample

The purpose of the BPR probability sample was to determine the probability of a user obtaining any

book published in the last five years.

The following are the results for your library:

1.

Total Sample (N=500)

a. Probability of ownership

h. Probability of availability

c. Availability of books owned

2.

Adult Books (N=447)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

3.

Juvenile Books (N=53)

a. Probability of ownership

b. Probability of availability

c. Availability of books owned

B.

Periodical Sample (N=80)

Your Library

.160

.112

.700

All Phase 11

Libraries

Median

Lar7e

Medium

Small

.367

. 268

.595

.230

.122

.100

.080

.720

.G56

.183

.405

.246

.125

.123

.237

.174

.083

. 571

.501

.780

.651

. 019

.019

1.00

. 453

. 230

. 512

.302

.075

.226

.057

.683

.750

Large

Low-High Range

Medium

Small

.136-.530

.160-.288

.076 -.175

.110-.414

.088-.202

.044-.124

.561-.510

.550-.789

.575-.750

.101-.393

.143-.26C

.075-.123

.121-.435

.074-.192

.045-.128

.353-.729

.515-.957

.533-.774

.033-.755

.033-.472

.018-.235

.019-.393

.019-.302

.012-.129

.400-.840

.500-.800 -.500-1.05

The periodical probability sample was drawn to determine the availability of articles listed

in eight common indexes.

The following, are the results for your library:

1.

Probability

of

ownership

.263

.451

.325

.188

.175-.950

2.

Probability

of

availability

.183

.450

.313

.175

.153-.950

3.

Availability

of

articles owned

.714

.177

.962

.875

.835-1.00

C.

Title Availability Sample

The title availability sample was the sample that you took of

your own collection.

The purpose

of this sample was to be able to describe your collection as well

as to determine the availability

of the books that you actually own.

The folio:tint! are the results for your library:

1.

Total Availability (N=50C)

.582

.756

.813

.546

.585-.849

2.

Adult Availability (N=314)

.732

.744

.845

.732

.634-.882

3.

Juvenile Availability

(N=125)

.543

.536

.612

.643

.333-.346

.255-.450

.100-.263

.188-.300

.038-.513

.682-1.00

.625-1.00

.630-.889

.582-.850

.660.-.399

.605-.921

.434-.724

.543-.745