design for critical situations / halogen

#SXC16 Open sessionDesign for critical situations

2016-11-18

#criticaldesign #SXC16

CRITICAL SITUATIONS REQUIRE A DIFFERENT TYPE OF DESIGNER.

DESIGN FOR DEMANDING, PROFESSIONAL USERS.

Most safety critical systems does not enable people to perform better, more efficient and safer operations...

...because the human aspect is missing

Problem

Despite the widespread use of human factors in the implementation of safety measures, accidents blamed on human

error still occur, sometimes with catastrophic implications.

We believe this can be avoided.

08/01/15

KEEPING THE HUMAN IN THE LOOP ON SHIP BRIDGES

Fra 1 000 besøkende til 70 000 på 6 år

02/11/15

FRA 1000 TIL 70 000 PÅ 6 ÅR

CATERING FOR MASS TOURISM TO THE NORWEGIAN WILDERNESS

TOOLS FOR THE PARAMEDIC

EMERGENCY WARD EPJ DESIGNED FOR PATIENT FLOW, NOT THE DATABASE.

SYSTEM DESIGN FOR RECENTLY ARRIVED IMMIGRANTS

08/01/15

Frequency and criticality

Mouse, pie menu& hard buttons

Mouse, touch &hard buttons

Touch &hard buttons

Time

Criticality

3D & 2D GEO

2D GEO

2D GEO

Interaction Philosophy

Prototyping

15

MTO analysis

PROBLEM:

There have been a number of controversial police killings over the last years, most notably in the US.

TASKSolve this using service design at large.

Hypothesis:

All police officers are not racists.

15 minutes of problem definition

Hypothesis:

All police officers are not racists.

15 minutes of problem solving

WORKSHOP NOTES

#criticaldesign

CRITICALITY

DESIGNING IN CONTEXT CHANGES THE PERSPECTIVE.

USERS WANT TO DO THEIR JOB, NOT OPERATE COMPUTERS.

DID WE DESIGN THE RIGHT SYSTEM?

DID WE DESIGN THE SYSTEM RIGHT?

23.09.2016

STAVANGER

@halogen_svg // stavanger@halogen.no // designsprint.works