creating an agile enterprise
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SU/IbisSoft/SystemsWiki/SWT1
Creating an agile enterprise
Ilia Bider - IbisSoft/DSV SU, Gene Bellinger -SystemsWiki.org
Erik Perjons – DSV SU, LinkedIn Group Systems Thinking World (SWT)
Applying a systems approach to developinga strategy for agility
Presentation at PoEM 2011 conference: http://bit.ly/pfy1FH
Proceedings (extract): http://bit.ly/ryYMNGPre-proceedings (full): http://bit.ly/wZBOwA
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Agile enterprise
• Is able to quickly adjust to changes in the constantly changing business world
• Is able to employ new opportunities constantly appearing in the dynamic world for launching completely new products/services
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Plan: Cross-breeding Systems & Process Thinking
• Some concepts from Systems Thinking
• Some concepts from Process Thinking
• The model
• Implications for practice
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System coupling diagrams – an essence of the systems approach
Situation System – A problem or opportunity situation; either unplanned or planned.
Respondent System – The system created to respond to the situation where the parallelbars indicate that this system interacts with the situation and transforms the situation to a new situation.
System Assets – The sustained assets of an enterprise that are to be utilized in responding to situations.
H. Lawson, A Journey Through the Systems Landscape, College Publications, 2010
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Business process – the main dynamic unit of an enterprise
Main concepts• Business process type (BPT) is a plan/template for handling
business situations of a certain type• Business process instance/case (BPI) is a situation (being)
handled according to the plan/template
• BPT consists ofStart conditions - when a process instance should be createdExecution rules – “plan” of actions
Prescriptive, e.g., workflow diagramsConstraint-based, e.g., goal to reach, restrictions,
recommendations
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The model
Three-component model:
Assets people, computers, policy documents, Business Process Types (BPT)Sensors
Business process instances (BPIs).
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Enterprise as a complex multilevel adaptable system
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Compound sensors & process instances
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Implication for practice
Effective andsensitive sensors
Effective butflexible
processes
Effective means
for change
Sub-goals:
Agile enterprise
Goal:
Process overhaul
Means:
Cross-manningAgile process development
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Process overhaul = process signature
Process Property Description
Process name Put a name under which the process is known
Process type Operational Improvement Strategic
Objective with having the process
List objectives of having a process
Start conditions Describe the situation which requires firing the process
Sensor Describe how the start situation is discovered
Goal Describe the goal the BPI should achieved
Sub-goals Describe sub-goals to be achieved before the goal can be achieved
Level of explicitness of BPT
Evaluate the explicitness based on the 10 points scale, where 0 means everything is in the heads of process participants (oral tradition), 10 – process rules are fully documented and are strictly followed, or/and they are built in a process support system
Level of prescriptiveness of BPT
Evaluate the prescriptiveness based on the 10 points scale, where 0 means that there are no mandatory rules on how to reach the instance goal/sub-goals, i.e., participants are free to do their best, 10 – all operations on how to reach the instance goal/sub-goals and the order in which they should be completed are fully described
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Creating better sensors & processes: cross-manning
Traditional manning of business processes
Cross-manned of business processes
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Change ≠Improve
Process improvement = you already have a process
• Lean• Six sigma• Best practices
Process change = you do not have a process
• Trial and error => agile process development
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Agile development of business processes
What is needed:
A tool where the development of a process is not separated from that of a support system The tool is simple enough to be handled by business folk
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Tools support for agile process development
Example – iPB where
a process map is used for structuring the shared space
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Thank you for your attention!
Main ContactIlia Bider, SU/IbisSoftEmail: ilia@ibissoft.se
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