collaboratemd webinar presentation - improving the revenue cycle begins at the front end

WELCOME TO OUR LIVE WEBINAR

Improving Revenue Cycle

Begins at the Front End

Live Webinar Presenters

Jennifer Wilson

Sales Manager

Keilee Ting

Sales Associate

Angelique Belot

Product Specialist

WELCOME TO OUR LIVE WEBINAR

Improving Revenue Cycle

Begins at the Front End

Front Office ImprovementAgenda

• Identify The Most Common Pain Points

• Tools to Streamline Workflows and Front Office Efficiency

• Show how your Practice Management System’s Tools Can Directly Assist in Increased Revenue

• Measuring Performance & Tracking

• Q & A

High Level View of Workflow

Schedule Confirm Check-In Render Service

Check-Out Billing

First Step to Improvement

Identify Your Pain Points

Office Staff

Physician

Patient

Scheduling – Step 1

Schedule Patient Calls Office

Get Reason For Visit

Get Patient Information

Find Open Time

Create Appointment

Scheduling–Common Pain Points

Schedule Patient Calls Office

Get Reason For Visit

Get Patient Information

Find Open Time

Create Appointment

• 24/7 Service• Same-day Appointments • Schedule Online – Technology• Faster Appointments for New Patients• Provider Availability

Scheduling Technology

Should Provide:

• Flexibility• Robust Functionality• User-Friendly• Operability• Multi-Resource Scheduling

• Customization

Fully Customizable Appointment Scheduler

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Open Times

Measure Performance

Happy Staff = Happy Patients = Improved Net Profit

Typical Workflow for Patient Confirmation

ConfirmCall the

Patient –Leave VM

Patient Options

Lost Revenue

Additional Phone Call

Patient Calls & Cancels

Patient No Shows

Patient LM

Patient Calls Back

Time Office Staff Spends On Appointment Confirmations

• Results in No Shows/Cancellations

• Lost Revenue

• Can’t Track Repeat Offenders

Patient ConfirmationCommon Pain Points

Confirm Automated Phone Call

Issue Appt. Reminder

Request Confirmation

Update Appt. Status

Patient Confirmation

Confirm Automated Phone Call

Issue Appt. Reminder

Request Confirmation

Update Appt. Status

Hear a Sample PhoneNotification Recording

Phone Notify Status Report

Automated Appointment Reminders Benefit Your Practice

• Contributing to patient satisfaction

• Reducing missed appointments

• Keeping your practice profitable

• Providing quality care to the patient

• Maximizing the physicians’ time

• Gaining a competitive edge by

enhancing patient relations

Easier Check In Process

Check-In

Update Appt. Status

Verify Eligibility

Verify Address Pull Chart Print Labels/

Superbills

Waiting Rooms

Results could be dramatic!65% of patients report wait times are frustrating!

Check-In ProcessPain Points

Check-In

Update Appt Status

Verify Eligibility

Verify Address Pull Chart Print Labels/

Superbills

• Wait Room Time

• New Patient Forms

• Administration Paperwork

• Verifying Patient Eligibility Over The Phone

• Administration Time

• Lost Revenue

Americans Spend 135 Million Hours a Year Filling Out Medical Paperwork

Easier Registration Process

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Front OfficeWorkflow Improvements

Schedule Patient Calls Office

Get Reason For Visit

Get Patient Information

Find Open Time

Create Appointment

Confirm Automated Phone Call

Issue Appt. Reminder

Request Confirmation

Process Confirmation

Update Appt. Status

Check-In Update Appt. Status

Verify Eligibility

Verify Address Pull Chart Print Labels/

Superbills

SummaryCHANGES IN THE OFFICE ADVANTAGES

Provider Availability Same-day appointments; faster access to routine follow-ups and new-patient appointments; less waiting time in the doctor’s office.

Reminders for Appointments Reduce staff time and no shows.Increase productivity while also increasing revenue.

Easier Registration Process Reducing or eliminating office staff.Lower overhead allows doctors to afford longer, more meaningful visits.

Technology Provide patients an understanding of who you are and what you can do for them. Patients can download forms to fill out prior to the office visit; ask non-urgent questions via secure email.

Time Management Electronic Medical Records/Practice Management SoftwarePatients can receive alerts and reminders about follow-up care.

Identify Your Pain Points

Office Staff

Physician

Patient

Walk a Day in Their Shoes

CollaborateMD.com The overall mission of

a medical practice is to improve the

overall quality of patient care.

CollaborateMD is a trusted

health information technology

expert that can get you there.

888.348.8457

CollaborateMD.com

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