challenges, strategies and best practices in hr fgvcenn & survey-monkey
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Confidential
Challenges, Strategies and
Best Practices in HR
Lessons from Silicon Valley
Becky Cantieri, VP Human Resources
SurveyMonkey
August 2013
Confidential
Culture isn’t an accident
2
Confidential
3
Confidential
4
Confidential
Zynga
5
Confidential
In Silicon Valley, we all work on it
6
• Money does matter
• Hands-on approach is key
• Employees want a voice
• Employees must feel valued
• Environment must be comfortable and positive
Confidential
Does this approach resonate in
Brazil?
7
Confidential
Sent a survey!
8
• 500+ BR employed professionals
• 50/50 male/female
• 19-65 age range (avg age 34)
Confidential
Snapshot: Average Opinions
2.7
1.9
2.4
2.8 2.8 2.5
3.7 3.8
2.8 3.2
fair s
ala
ry
get re
ward
s
care
er
gro
wth
get fe
ed
back
new
polic
ies
old
polic
ies
com
fort
le
vel
overa
llpositiv
ity
co
mpan
yca
res
get
recogn
itio
n
money hands-on voice environment parenting
“muito”
“moderamente”
“pouco”
“extremamente”
Confidential
Snapshot: Average Opinions
2.7
1.9
2.4
2.8 2.8 2.5
3.7 3.8
2.8 3.2
fair s
ala
ry
get re
ward
s
care
er
gro
wth
get fe
ed
back
new
polic
ies
old
polic
ies
com
fort
le
vel
overa
llpositiv
ity
co
mpan
yca
res
get
recogn
itio
n
money hands-on voice environment parenting
1.9
“muito”
“moderamente”
“pouco”
“extremamente”
Confidential
Brazilians do not feel rewarded at work
11
• A majority (76%) of Brazilians feel slightly or not
at all rewarded financially for their good work
• Nearly 40% (39%) of Brazilians feel slightly or not
at all recognized for their work
Confidential
Surprising?
12
• 70% of Americans
negative about their
jobs
• Only 30% of the
150,000 full and part-
time workers surveyed
honestly enjoyed their
jobs and their bosses
Confidential
1 in 3 Brazilian professionals likely to quit in the next six
months
19%
27%
18%
19%
17% Nada
Pouco
Moderamente
Muito
Extremamente
• Monetary
compensation
• Having a good work
environment
• Feeling “taken care of”
by the company
Confidential
Worse under the age of 25
14
14%
23%
16%
28%
19% Nada
Pouco
Moderamente
Muito
Extremamente
• Monetary
compensation
• Having a good work
environment
• Feeling “taken care of”
by the company
Confidential
In Silicon Valley, we all work on it
15
• Money does matter
• Hands-on approach is key
• Employees want a voice
• Employees must feel valued
• Environment must be
comfortable and positive
Culture Initiatives
Confidential
Conversations at scale
16
• Employee
engagement survey
• Follow up survey on
benefits
Confidential
20 core drivers of engagement
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Driver Category Driver
Direct Manager Quality
• Accurately evaluates employee potential
• Quality of informal feedback
• Accurately evaluates employee performance
• Clearly articulates organizational goals
• Cares about employees
• Creates clear work plans and timelines
• Accepts responsibility for success and failures
• Adapts to changing circumstances
• Helps find solutions to problems
• Open to new ideas
• Inspires others
• Encourages employee development
Organizational Culture Traits
• Internal communication
• Future orientation
• Culture of flexibility
• Culture of innovation
• Customer focus
Day-to-Day Work Environment • Importance of projects to employee’’ personal development
• Connection between work and organizational strategy
Senior Executive Team Characteristics • Is open to new ideas
Confidential
Top drivers of retention
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• Organization promotes internal communication
• HR and managers provide effective career advice to employees
• Managers puts the right people in the right roles at the right times
• Managers demonstrate a strong commitment to diversity
• Employees understand the connection between their work and organizational strategy
• Managers effectively adapt to changing circumstances
• Managers possess necessary job skills
• Managers encourage innovation
• Understanding of how to complete work projects
• Demonstrates honesty and integrity
Confidential
Clear vision, strong managers and engaged employees
19
Confidential
Three culture tips
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• Be deliberate - Research the type of culture you want
- Understand the culture you have
- Dedicate the time to build
• Consistently work on it - Measure it
- Build top drivers
- Nurture and reward supportive behaviors
• Don’t become distracted
Confidential
www.surveymonkey.com/brasilrh
21
Confidential
facebook.com/surveymonkeybrasil
twitter.com/surveymonkeybr
22
thank you!
obrigado
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