case study of sure!'s unified communications

Product Snapshot

Copyright@2014 SURE! All Rights Reserved.

Broadband & Telecom | Cloud | Media & Entertainment | Managed Services

Unified Communications | Utilities

Agenda

About Magnaquest

Our Journey

Product Line

Industry Focus

Solution Offering

USP & Key Differentiators

Value Proposition

Awards & Accolades

Q & A

About Magnaquest

Key Facts

• Established in 1997

• Offering Real-time Billing ,CRM & Service Fulfillment solutions to Converged networks

• More than 450 employees

• Software R&D facility in Hyderabad, India; Subsidiaries in Malaysia, US, UAE & Zambia

About Magnaquest

Globally Proven

• 150+ satisfied customers

• Deployed in over 30+ countries

• Expected to manage over 30 million subscribers by 2015

• Strong player in the medium to large customer segment worldwide;

Market leader in India

Continued…

About Magnaquest

Domains

• Cloud (IaaS, SaaS, Unified Communication)

• Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play

• Telecom, MVNO & M2M

• Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT)

• Utilities

Continued…

Our Journey

Product Line

CRM

CONTACT CENTER SOLUTION

• Empowers organizations with a comprehensive Customer Engagement

Process through an integrated Contact Center & IVR Solution

FIELD FORCE AUTOMATION

• Empowers organizations with a complete customer relationship

lifecycle management at their door step !

• Enables subscription based businesses to support 360-degree view of sales,

marketing, inventory, customer support and beyond

Continued… Product Line

Real Time Pricing

• Real time Pricing of the usage events and subsequent authorization

of the service

CONVERGED BILLING

• Real time and pre-integrated billing engine that maximizes revenue for

converged networks accurately and efficiently.

AAA

• Integrated management of Authorization, Authentication & Accounting

in converged networks --- ASSURED

Continued… Product Line

PCRF

• Real Time policy Enforcement for superior Customer Experience &

Revenue Optimization

BUSINESS INTELLIGENCE

• Tool that helps you see hidden trends, business insights and

inefficiencies, and enables you for intelligent decision making.

CAMPAIGN MANAGEMENT

• Assists businesses and organizations in connecting with their

customers worldwide through multi-channel marketing.

Cloud Industry Focus

Infrastructure-as-a-Service

• Datacenters providing cloud computing services, managed services or

co-location services)

Platform-as-a-Service (similar to Amazon App Store)‏

Software-as-a-Service

X-as-a-Service

• Any vendor providing *ANY* sort of

Solution-as-a-Service

Unified Communication

01

02 03

05 04

SURE! Offering

SURE! Offering for Unified Communications

Market & Challenges

Automated Service Activation &

Deactivation

01

02

03

04

05

06

07

On the fly Service Bundling and tariff changes

Managing Call Termination with Partners

Rating of Multiple Call Types and Service

Bundles

Billing & Collections Management

Technology Compliance

Real Time Event Pricing and Response

08

09

Interconnect Revenue Settlement & Reconciliation

Prepaid Top-ups

We Recommend a Solution

Empower Service Providers with “best practices” in the areas of product catalogue

management, contract management, billing, mediation and interconnect revenue

settlement.

01

03

02 Enable service providers to better focus on their core business and service delivery.

Minimize revenue leakage with real time rating of CDR’s , UDR‘s and online revenue

sharing with partners

Continued…

We Recommend a Solution

04

Provide transparency to customers through online web self care with complete

usage statistics, invoices & payment details.

05 Enables quick launch of new services and ensures faster time to market.

06 Option for customers to set correct policies and avoid ‘bill-shock’

07 Improve revenues through credit limit enforcements & extensive payments follow up

processes.

Benefits

Converged BSS – Functional Overview

Solution Differentiators

Domain Expertise

End-to-End Solution

Co

nsu

ltin

g A

pp

roa

ch

Software Licensing Delivery Models

Multi-Level Billing Capability

Observer Agent Technology

Customized and Flexible Business Process

Integration

Increased Customer Satisfaction

Ma

na

ge

d S

erv

ice

s

Why SURE!

Integration Experience in the Eco-system

• Network Elements (Virtualization Platforms, Bandwidth Managers, AAA servers, CAS)‏

• Service Portal

• Third Party systems (Financial Accounting providers; ERP; CRM/ Sales force;

• Payment Processing Platforms / Payment or Bank Gateways / ACH ; IVRS & CTI ;

Mobile SMS )

Industry Focused Product Roadmap

01

02

Cost effective and flexible Software Hosting/Licensing options

03

• Multi-Tenant Hosting

• Dedicated Hosting

• On-Premises Hosting

Unique Selling Proposition – Product & Practices

Product & Practices

Out of the Box Solution - Configure &

Use, Faster Roll out

Rule Driven Engines - No coding, Drag&

Drop, Re-use

Configurable GUIs - Change Look & Feel

based on LOB’s - In-house

Integration Flexibility – Configure In-

House, Web Services, APIs

Work Flow Management & Active

Mediation

Normalized Data Model - Configurable

Model, Data Dictionary

Cost Effective- Commodity H/w & S/w

( Intel/AMD, Linux) support

High Available Architecture with

DR – Jgroups, RAC and Datagaurd support

Horizontally & Vertically Scalable

Architecture

Faster ROI – Revenue Assurance Features,

Effective Product Packaging

Agile Development Methodology

Automated Regression Suites

01

02

03

04

05

06

07

08

09

10

11

12

Unique Selling Proposition – AMS

AMS

Operations - Scheduling, Monitoring and Execution 01

02

03

04

05

06

07

Service Desk and Problem Management

Root Cause Analysis, Known Error Database – Preventive Maintenance

Performance Monitoring and Reporting

VAS – Trend Based Alarm System (Developed and Deployed)

Release and Patch Management

Configuration Management

Case Study – Unified Communication Provider

About Customer

• A rapidly growing communication provider based out of US, offering end to end

business communications services to corporate.

• The service suite includes Interactive Voice Response, Automatic Call Distribution and

IP Telephony (VoIP) services.

Solution Highlights:

• Replaced the existing in-house billing system for managing the complex billing

operations.

• Integrated with Soft switch & other systems for automated provisioning & mediation.

• Configured complex tax structure at different levels - local, state & federal

• Collection and near real time rating of CDR’s from multiple soft switches.

• Collections Management - Service interruption and restoration based on

outstanding balance

Continued… Case Study – Unified Communication Provider

Solution Benefits:

• Centralized solution for End-to-end billing operations

• Quick launch of new services and ensures faster time to market

• Minimized the operational complexities with optimum automation by applying

workflows.

• Centralized provisioning

• Improved revenues with effective follow up processes

• Near-real time rating of multiple services and presentment of usage statistics to

customers

Awards and Recognitions

Global Presence

In a Nutshell

Conclusion

Designed for your industry

Scaled for Your Business

Future Ready

Our Promise

We are Experts in Service / License Consumption Based Billing

Thank You

India

Magnaquest Solutions Ltd.

1523 & 1524, Durga Enclave

Road No:12, Banjara Hills

Hyderabad - 500 034

Andhra Pradesh

India

Tel : +91 - 40 - 2332 0220/975,

Fax : +91 - 40 - 2337 0037

Email : mqindia@magnaquest.com

Malaysia

Magnaquest Solutions Sdn Bhd

(566396-A)

Units A-2-07 & A-2-09

SME Technopreneur Centre Cyberjaya

2270, jalan Usahawan 2

63000, Cyberjaya, Selangor DE

Malaysia

Tel: +603 83192864, 83182544

Fax: +603 83192534

Email: venu.madhav@magnaquest.com

USA

Magnaquest Inc.

16219 S, 31st way,

Phoenix

Arizona, 85048

USA

Tel : + 1 480 706 3444, 602 228 9248

Fax : + 1 413 403 0081

Email : mqusa@magnaquest.com

Copyright@2014 SURE! All Rights Reserved.