business innovation through mobility - cisco - global … 3-year strategic roadmap 30 projects/...
Post on 03-May-2018
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ü Product Innovation
ü Customer Engagement
ü Diversification
ü Collaboration
ü Service Improvement
ü Customer Alignment
Mobility Creates Real Opportunities for Business Development
ü People Retention
ü Efficient Business Processes
ü Increased Support Availability (IT)
ü Sustainable Workspace
ü Single Point to Multi Device
ü Costs Reduction in Real Estate
And Real Opportunities for Business Operations
Application Redesign for Mobile Interface and Service Improvement
“Insurers [are]…jumping on the mobility bandwagon…They’ve realized that investments in mobility are essential for keeping pace with competitors”
– Insurers Move on, Customers Get their Groove, R. Juneja, Everest Group, 2014
Sales force automation through enterprise mobility deployment
More effective claims processing
Usage based insurance (UBI) through telematics
Business Development
Multi Device Support leveraging Hybrid Desktop for Business Efficiency “Large enterprises will likely embrace several device types, in order to optimise the productivity of all their different user segments.”
- Eight Steps to Evolving Your Desktop Virtualisation Strategy, Kevin Leahy
Move from Single Point of Access to Multi Device
Increased Availability from IT Operations
Support for Legacy Desktop, Mobile and Cloud Applications
Multi-tenancy Support
Business Operations
Copyright © 2014 Dimension Data
Infrastructure
Application Services
Devices and Connectivity
Administration Executive Knowledge Worker Task Worker Road Warrior End Users
Unwrapping the Enterprise Mobility Ecosystem
Copyright © 2014 Dimension Data
Devices and Connectivity
End Users
User Profiling will define Device and Application Strategy
Administration Executive Knowledge Worker Task Worker Road Warrior
Copyright © 2014 Dimension Data
Application Services
Application Portfolio Mapping aligns Infrastructure to Devices
Fast Tactical Strategic
Desktop & Application Virtualisation
Legacy app compatibility Desktop Refresh
Mobilise a process not an entire system
Access CRM Status of Processing
Native Mobile Applications Mobile first: application process
completed on tablet
The Goal Provide end users with the applications they
need, seamlessly across all devices.
Copyright © 2014 Dimension Data
Infrastructure
Infrastructure based on the Next Generation Data Centre
Copyright © 2014 Dimension Data
Beyond the boundary
Headquarters Internet
Data Centre
Guest
Branch
Mobile
Enterprise WAN
Workload A
Current enterprise boundary / scope / control
Optimisation Visibility
and control
Differentiated service
Internet Perimeter Security
Authentication Security
DC Network Virtualisation
Cloud Provider
Cloud Provider
Workload B Workload C
Data Centre(s)
1. So which Services to we need to extend beyond the Boundary
2. Is there anything we should be doing in our Enterprise WAN to get ready?
Next Generation Data Centre enabling Right Sourcing Next Generation Data Centre enabling Right Sourcing
Your End User Computing journey with Dimension Data
Stra
tegi
c de
velo
pmen
t
Operational development
Optimised
Integrated
Co-ordinated
Basic As Is
To Be
Work Discovery & Analysis
IT strategic direction Infrastructure Business requirements User Profiling
Construct &
Recommend Presentation Business Case Roadmap Design Findings & Recommendations
Your End User Computing journey with Dimension Data
Construct &
Recommend Presentation Business Case Roadmap Design Findings & Recommendations
Construct &
Recommend Presentation Business Case Roadmap Design Findings & Recommendations
• Recommendations based on client needs and Maturity Rating
• Vendor agnostic view.
• Assist IT in building a business case for proposed solution
• High Level Roadmap
• POC • Recommend tech
refresh schedule • Monitor and
Measure project
• Technical • Executive • Q&A • Next steps
Work Discovery & Analysis
IT strategic direction Infrastructure Business requirements User Profiling
Build Execute Design Manage
Your End User Computing journey with Dimension Data
Build Execute Design Manage
• Certified Reference Architectures
• Best of breed partner solutions
• Scalable & Flexible
• Highly skilled & experienced delivery teams
• Large reference client base
• On time, to specification, best practice
Full ITO capability • Cost Predictability • Fully scalable • Expert support
What is the End User Computing Development Model?
Ø Maturity Rating & Recommendations
Ø Technology Roadmap
Ø Environment Readiness
Ø Functional requirement priorities
Ø Solution Recommendations
Ø Business & Technical justification
Strategic Objectives
Operational Requirements
Tactical Needs
Outcome 3-year strategic roadmap 30 projects/ activities identified
Business fragmented in doing their own mobility
Aligned to next-generation desktop strategy
Clear strategy to senior leadership and board for 3-5 years
Review existing BYOD framework, strategy to enable users who will be connected to the airline’s network and applications
Mobility deployment
licensing consulting
Case study: Mobility Consulting
Asia Pacific Airline
does mobility
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