books? where we're going we don't need (physical) books!

kgriffin@yumalibrary.org ctovar@yumalibrary.org aalvarado@yumalibrary.org

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Staff need to learn and accept technology quickly – the future is not what we expect.

Boost staff confidence in their technical expertise – it doesn’t have to be boring OR threatening OR complicated!

Keep your library relevant – don’t disappear!

e all know that the role of the library IS changing and WILL

continue to change.

Anticipate Your Demand Spanish speaking populations

Poorer communities

Millenials

What will they expect from us in five years?

Source: 2010-2011 Public Library Funding and Technology Access Survey: Survey Findings and Results. Information Policy & Access Center. June 2011.

Consider Geography

The Isolation FactorPersons per square mile, 2010

Yuma County Maricopa County Arizona

35.5 414.9 56.3

Source: U.S. Census Bureau. (2011, October 27). State & county Quickfacts: Yuma County, AZ, Maricopa County, AZ.

hat is it that YOU provide?

Necessary Tools

eReader Summit Devices (Thanks State Library!)

Ask tech-savvy patrons to demonstrate their devices to staff or share their expertise.

Community partners: ask businesses to come demonstrate devices.

Communication

Encourage sharing! Make a Wiki! Collect all instructions, handouts, information – good for both

staff and public.

Can change as soon as the devices/platforms do.

Link to outside help. “It’s not like we write the books.”

In-person Staffing: use your librarians.

Hold regular review sessions.

Make an eReader checklist.

Skype/Adobe Connect

Video Tutorials

Mashable: 12 Screencasting Tools for Creating Video Tutorials Mashable’s Video Toolbox: 150+ Online Video Tools and Resources

Excellent Resources

Sharing/Community Spaces

here will ALWAYS be staff lacking motivation. You’re always going

to have that.

Empowerment & Accountability

Force ALL staff to help patrons. Resist the urge to shove it off to the resident eReader expert.

Learn by doing – trial by fire (a time-honored YCLD tradition).

We already work with patrons to solve problems in every reference interaction – motivation.

Empowering and exciting to figure it out – a real sense of accomplishment.

Write it into their evaluations – it IS customer service!

Luddites & Technophobes

Technology is changing SO fast/SO much. Try to focus on what is viable, not the latest and greatest. Don’t try

to be an innovator, but don’t be a laggard either.

We’re not experts. We just need to be one (or two) steps ahead.

Be honest!

Platforms, formats, and devices are not helpful/user friendly. A huge opportunity! You know who’s helpful and user friendly? The

LIBRARY.

Special thanks to:

Irene Morales, City of San Raphael Public Library

Laurie Boone, Yuma County Library District Aurora Grey, Yuma County Library District