better libraries by design - alao 2016

Better Libraries

By Design

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Courtney Greene McDonald (@xocg) | ALAO | 10.28.16

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I can’t do that!

beautiful solutions

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designingbeautiful solutions

for libraries

service design

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“If the point of contact between

the product and people becomes a

point of friction, the designer has failed …

If on the other hand, people are made safer,

more comfortable, more desirous of purchase,

more efficient – or just plain happier –then the designer has

succeeded.”H. Dreyfuss, 1950

http://dx.doi.org/10.3998/weave.12535642.0001.201

Book, published June 2016:

Available now

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our supporting

rolecc:designrecherche- https://www.flickr.com/photos/56224262@N03

someone else's shoes

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user experience

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more than usable

all aspects of the end-user’s interaction with the

company, its services, and its products

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puttingthe user

first...

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“the user”

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mind the gap(s)

design thinkingcc:kugel- https://www.flickr.com/photos/57768341@N00

http://dschool.stanford.edu/dgift/

understand

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ideate

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experiment

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questions

What things arelibraries doing thatusers already love?

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What things areyour libraries doing that

users already love?

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THE FUTURE OF LIBRARIES:

to invent?or

to discover?cc:LotusCarroll- https://www.flickr.com/photos/11248435@N04

questions

Beautiful questions

Why

What IfHow

Why

What IfHow

Beautiful solutions

(eco)system thinking

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harmonious design

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seamless integration

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Imagining libraries

as abeautiful solution

for the future

it’s the little things

can't do it without

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askingbeautiful questions

designingbeautiful solutions

for libraries

questions?

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Barlow,Amy&CourtneyGreeneMcDonald.“DialogBoxInterview/Dare.”Weave:JournalofLibraryUserExperience 1(1).http://dx.doi.org/10.3998/weave.12535642.0001.105

Bell,Steven.2014.“DesigningtheFutureAcademicLibraryExperience.”Portal:LibrariesandTheAcademy 14(3):369–82.

IDEO.2014.“DesignThinkingforLibraries:AToolkitforPatron-CenteredDesign.”http://designthinkingforlibraries.com/

Marquez,Joe,andAnnieDowney.2016.Libraryservicedesign:aLITAguidetoholisticassessment,insight,andimprovement.Lanham,MD:Rowman&Littlefield.

Marquez,JoeandAnnieDowney.2015.“ServiceDesign:AnIntroductiontoaHolisticAssessmentMethodologyofLibraryServices.”Weave:JournalofLibraryUserExperience 1(2). doi:http://dx.doi.org/10.3998/weave.12535642.0001.201

McDonald,CourtneyGreene.2014.PuttingtheUserFirst:ThirtyStrategiesforTransformingLibraryServices.Chicago:AssociationofCollege&ResearchLibraries.

StanfordUniversityInstituteofDesign.2016.“ChartaNewCourse:PutDesignThinkingtoWork.”D.school.http://dschool.stanford.edu/dgift/chart-a-new-course/

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Alsosee:DesigningBetterLibraries(http://dbl.lishost.org/blog/)– ablogbyStevenBell

courtney@mcdonald.lyhttp://courtneymcdonald.ly

@xocg

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