better libraries by design - alao 2016
TRANSCRIPT
Better Libraries
By Design
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Courtney Greene McDonald (@xocg) | ALAO | 10.28.16
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I can’t do that!
beautiful solutions
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designingbeautiful solutions
for libraries
service design
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“If the point of contact between
the product and people becomes a
point of friction, the designer has failed …
If on the other hand, people are made safer,
more comfortable, more desirous of purchase,
more efficient – or just plain happier –then the designer has
succeeded.”H. Dreyfuss, 1950
http://dx.doi.org/10.3998/weave.12535642.0001.201
Book, published June 2016:
Available now
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our supporting
rolecc:designrecherche- https://www.flickr.com/photos/56224262@N03
someone else's shoes
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user experience
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more than usable
all aspects of the end-user’s interaction with the
company, its services, and its products
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puttingthe user
first...
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“the user”
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mind the gap(s)
design thinkingcc:kugel- https://www.flickr.com/photos/57768341@N00
http://dschool.stanford.edu/dgift/
understand
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ideate
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experiment
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questions
What things arelibraries doing thatusers already love?
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What things areyour libraries doing that
users already love?
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THE FUTURE OF LIBRARIES:
to invent?or
to discover?cc:LotusCarroll- https://www.flickr.com/photos/11248435@N04
questions
Beautiful questions
Why
What IfHow
Why
What IfHow
Beautiful solutions
(eco)system thinking
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harmonious design
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seamless integration
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Imagining libraries
as abeautiful solution
for the future
it’s the little things
can't do it without
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askingbeautiful questions
designingbeautiful solutions
for libraries
questions?
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Barlow,Amy&CourtneyGreeneMcDonald.“DialogBoxInterview/Dare.”Weave:JournalofLibraryUserExperience 1(1).http://dx.doi.org/10.3998/weave.12535642.0001.105
Bell,Steven.2014.“DesigningtheFutureAcademicLibraryExperience.”Portal:LibrariesandTheAcademy 14(3):369–82.
IDEO.2014.“DesignThinkingforLibraries:AToolkitforPatron-CenteredDesign.”http://designthinkingforlibraries.com/
Marquez,Joe,andAnnieDowney.2016.Libraryservicedesign:aLITAguidetoholisticassessment,insight,andimprovement.Lanham,MD:Rowman&Littlefield.
Marquez,JoeandAnnieDowney.2015.“ServiceDesign:AnIntroductiontoaHolisticAssessmentMethodologyofLibraryServices.”Weave:JournalofLibraryUserExperience 1(2). doi:http://dx.doi.org/10.3998/weave.12535642.0001.201
McDonald,CourtneyGreene.2014.PuttingtheUserFirst:ThirtyStrategiesforTransformingLibraryServices.Chicago:AssociationofCollege&ResearchLibraries.
StanfordUniversityInstituteofDesign.2016.“ChartaNewCourse:PutDesignThinkingtoWork.”D.school.http://dschool.stanford.edu/dgift/chart-a-new-course/
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Alsosee:DesigningBetterLibraries(http://dbl.lishost.org/blog/)– ablogbyStevenBell
[email protected]://courtneymcdonald.ly
@xocg
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