automating your change management process

Maarten Cautreels | Product Owner | Digital Nomads Squad | @MCautreels

Atlassian at De Persgroep

Everything Media

DE PERSGROEP?

3Countries

150+Newspapers

6.000+Employees

Websites & AppsYou can’t live without any of them these days

TV & RadioThrough a sister company we also get in touch with TV & Radio processes

MagazinesMostly focussed on women and healthAnd more

And more

AgendaAutomating Change Management

Atlassian at De Persgroep

Tools

Stats

● 34 Squads● 1064 Repositories

Tools

Stats

● 843 users (+/- 400 business users)● 1192 HipChat rooms● Cleanup script● Invite everyone script

Tools

Stats

● 1.420 users (mostly internal)● 312 personal spaces● 683 site spaces● 2● 230.000+ pages

6.1.0

Tools

Team CalendarsWho’s on holiday? Who’s at a conference? Do our Danish colleagues have a bank holiday?

GliffyWho does not need diagrams?

Table Filter and ChartsAdds charting and filtering capabilities to Confluence, very useful!

Tools

Stats

● 1.920 users● 581 projects● 510.000 issues● 660.000 comments● 240.000 attachments

● 262 statuses● 240 workflows● 424 custom fields

7.3.3

Tools

Create on TransitionUsed to create all work that needs to be done for onboarding/offboarding new employees.

JIRA PortfolioShould help our project managers keep track of the roadmap and plan ahead.

JIRA CaptureUsed, mainly, by our QA to capture screenshots, annotate and create issues instantly.

Tools

Misc. Workflow ExtensionsUsed in most of the Squad’s workflows.

Email This IssueAllows us to manually send emails from JIRA using preconfigured templates.

InsightAsset management within JIRA.

Tools

Stats

● 6.000 (internal) customers● 1.200 agents (most JIRA users)● 26 portals● 15 mailboxes● 100 issues/day via portals

3.4.0

AgendaAutomating Change Management

Atlassian at De Persgroep

Who’s responsible?

Who’s impacted?

The impact

What’s affected?

Change has been approved/planned

Sends out emailJIRA will send an email to all affected squads and people to announce an upcoming change.

On the calendarThe change will be shown on the calendar at the locations that were configured

Change is going down

3,2,1 go go goTo keep everyone up to date, an email is sent when the change is put in progress.

HurrayOnce the change has been completed another email is send to the affected users & squads.

Bits & Bytes

JIRA Service Desk

Team Calendars

Email This Issue

Changes Portal

Insight

Bits & Bytes

Team Calendars

Email This Issue

Change Calendar

Insight

JIRA Service Desk

Bits & Bytes

Team Calendars

Email This Issue

Email Templates

Insight

JIRA Service Desk

Bits & Bytes

Team Calendars

Email This Issue

Insight Object Graph

Insight

JIRA Service Desk

Maarten Cautreels | Belgian AUG Leader | @MCautreels

Thank you!