automating your change management process

30
Maarten Cautreels | Product Owner | Digital Nomads Squad | @MCautreels Atlassian at De Persgroep

Upload: maarten-cautreels

Post on 21-Jan-2018

68 views

Category:

Software


1 download

TRANSCRIPT

Page 1: Automating your change management process

Maarten Cautreels | Product Owner | Digital Nomads Squad | @MCautreels

Atlassian at De Persgroep

Page 2: Automating your change management process

Everything Media

DE PERSGROEP?

Page 3: Automating your change management process

3Countries

Page 4: Automating your change management process

150+Newspapers

Page 5: Automating your change management process

6.000+Employees

Page 6: Automating your change management process

Websites & AppsYou can’t live without any of them these days

TV & RadioThrough a sister company we also get in touch with TV & Radio processes

MagazinesMostly focussed on women and healthAnd more

Page 7: Automating your change management process

And more

Page 8: Automating your change management process

AgendaAutomating Change Management

Atlassian at De Persgroep

Page 9: Automating your change management process

Tools

Stats

● 34 Squads● 1064 Repositories

Page 10: Automating your change management process

Tools

Stats

● 843 users (+/- 400 business users)● 1192 HipChat rooms● Cleanup script● Invite everyone script

Page 11: Automating your change management process

Tools

Stats

● 1.420 users (mostly internal)● 312 personal spaces● 683 site spaces● 2● 230.000+ pages

6.1.0

Page 12: Automating your change management process

Tools

Team CalendarsWho’s on holiday? Who’s at a conference? Do our Danish colleagues have a bank holiday?

GliffyWho does not need diagrams?

Table Filter and ChartsAdds charting and filtering capabilities to Confluence, very useful!

Page 13: Automating your change management process

Tools

Stats

● 1.920 users● 581 projects● 510.000 issues● 660.000 comments● 240.000 attachments

● 262 statuses● 240 workflows● 424 custom fields

7.3.3

Page 14: Automating your change management process

Tools

Create on TransitionUsed to create all work that needs to be done for onboarding/offboarding new employees.

JIRA PortfolioShould help our project managers keep track of the roadmap and plan ahead.

JIRA CaptureUsed, mainly, by our QA to capture screenshots, annotate and create issues instantly.

Page 15: Automating your change management process

Tools

Misc. Workflow ExtensionsUsed in most of the Squad’s workflows.

Email This IssueAllows us to manually send emails from JIRA using preconfigured templates.

InsightAsset management within JIRA.

Page 16: Automating your change management process

Tools

Stats

● 6.000 (internal) customers● 1.200 agents (most JIRA users)● 26 portals● 15 mailboxes● 100 issues/day via portals

3.4.0

Page 17: Automating your change management process

AgendaAutomating Change Management

Atlassian at De Persgroep

Page 18: Automating your change management process
Page 19: Automating your change management process
Page 20: Automating your change management process

Who’s responsible?

Page 21: Automating your change management process

Who’s impacted?

Page 22: Automating your change management process

The impact

Page 23: Automating your change management process

What’s affected?

Page 24: Automating your change management process

Change has been approved/planned

Sends out emailJIRA will send an email to all affected squads and people to announce an upcoming change.

On the calendarThe change will be shown on the calendar at the locations that were configured

Page 25: Automating your change management process

Change is going down

3,2,1 go go goTo keep everyone up to date, an email is sent when the change is put in progress.

HurrayOnce the change has been completed another email is send to the affected users & squads.

Page 26: Automating your change management process

Bits & Bytes

JIRA Service Desk

Team Calendars

Email This Issue

Changes Portal

Insight

Page 27: Automating your change management process

Bits & Bytes

Team Calendars

Email This Issue

Change Calendar

Insight

JIRA Service Desk

Page 28: Automating your change management process

Bits & Bytes

Team Calendars

Email This Issue

Email Templates

Insight

JIRA Service Desk

Page 29: Automating your change management process

Bits & Bytes

Team Calendars

Email This Issue

Insight Object Graph

Insight

JIRA Service Desk

Page 30: Automating your change management process

Maarten Cautreels | Belgian AUG Leader | @MCautreels

Thank you!