automating your change management process
TRANSCRIPT
Maarten Cautreels | Product Owner | Digital Nomads Squad | @MCautreels
Atlassian at De Persgroep
Everything Media
DE PERSGROEP?
3Countries
150+Newspapers
6.000+Employees
Websites & AppsYou can’t live without any of them these days
TV & RadioThrough a sister company we also get in touch with TV & Radio processes
MagazinesMostly focussed on women and healthAnd more
And more
AgendaAutomating Change Management
Atlassian at De Persgroep
Tools
Stats
● 34 Squads● 1064 Repositories
Tools
Stats
● 843 users (+/- 400 business users)● 1192 HipChat rooms● Cleanup script● Invite everyone script
Tools
Stats
● 1.420 users (mostly internal)● 312 personal spaces● 683 site spaces● 2● 230.000+ pages
6.1.0
Tools
Team CalendarsWho’s on holiday? Who’s at a conference? Do our Danish colleagues have a bank holiday?
GliffyWho does not need diagrams?
Table Filter and ChartsAdds charting and filtering capabilities to Confluence, very useful!
Tools
Stats
● 1.920 users● 581 projects● 510.000 issues● 660.000 comments● 240.000 attachments
● 262 statuses● 240 workflows● 424 custom fields
7.3.3
Tools
Create on TransitionUsed to create all work that needs to be done for onboarding/offboarding new employees.
JIRA PortfolioShould help our project managers keep track of the roadmap and plan ahead.
JIRA CaptureUsed, mainly, by our QA to capture screenshots, annotate and create issues instantly.
Tools
Misc. Workflow ExtensionsUsed in most of the Squad’s workflows.
Email This IssueAllows us to manually send emails from JIRA using preconfigured templates.
InsightAsset management within JIRA.
Tools
Stats
● 6.000 (internal) customers● 1.200 agents (most JIRA users)● 26 portals● 15 mailboxes● 100 issues/day via portals
3.4.0
AgendaAutomating Change Management
Atlassian at De Persgroep
Who’s responsible?
Who’s impacted?
The impact
What’s affected?
Change has been approved/planned
Sends out emailJIRA will send an email to all affected squads and people to announce an upcoming change.
On the calendarThe change will be shown on the calendar at the locations that were configured
Change is going down
3,2,1 go go goTo keep everyone up to date, an email is sent when the change is put in progress.
HurrayOnce the change has been completed another email is send to the affected users & squads.
Bits & Bytes
JIRA Service Desk
Team Calendars
Email This Issue
Changes Portal
Insight
Bits & Bytes
Team Calendars
Email This Issue
Change Calendar
Insight
JIRA Service Desk
Bits & Bytes
Team Calendars
Email This Issue
Email Templates
Insight
JIRA Service Desk
Bits & Bytes
Team Calendars
Email This Issue
Insight Object Graph
Insight
JIRA Service Desk
Maarten Cautreels | Belgian AUG Leader | @MCautreels
Thank you!