as your technology people

as your technology people

with

technology = our ‘bread & butter’

people = our big differentiator

Key Requirements:

1. RSE to continue to enjoy a robust, reliable ICT platform.2. Minimal disruption to existing IT – a smooth transition.3. Desire to benefit from a strong IT Support Helpdesk.4. Proactive, preventative, planned IT service orientation.5. Strong IT planning processes & project delivery skills.6. Confidence in the ability of any new IT Partner to deliver.

Key Requirements:

A PARTNERSHIP

Honesty and Trust.Mutual Respect.

Shared Knowledge.Desire to Work Together.

Our Proven, 6-Step Approach

Our Proven, 6-Step Approach

The vital first step…

Confirm & document RSE infrastructure.Foundation of IT support & planning.Held on GM Service system for RSE.Information openly shared with RSE.

1. IT Systems Audit and Recommendations

Report

Our Proven, 6-Step Approach

1. IT Systems Audit and Recommendations

Report

Our Proven, 6-Step Approach

1. IT Systems Audit and Recommendations

Report

Our Proven, 6-Step Approach

Preventative Remote Monitoring Service

Monitor, Alert & Report on servers & desktops.Large Tech Support Monitor Screen in our NOC.Automated service ticket creation for key alerts.Transparency for both to see preventative work.

2. IT Systems Monitoring Put In Place

Our Proven, 6-Step Approach

2. IT Systems Monitoring Put In Place

Our Proven, 6-Step Approach

2. IT Systems Monitoring Put In Place

Our Proven, 6-Step Approach

Smooth Transition to a New Service Provider

Strong - reliable, responsive ServiceDesk team.People-oriented – we support people not PCs.Flexible – available to suit RSE as you wish it.Measurable – all service tracked vs your SLA.Backed-up by a 90-Day Money-Back Guarantee.

3. IT Support Service & SLA Put In Place

Our Proven, 6-Step Approach

3. IT Support Service & SLA Put In Place

Our Proven, 6-Step Approach

3. IT Support Service & SLA Put In Place

Our Proven, 6-Step Approach

Agreed improvements only where required…

Short-term plan to remediate identified risks.‘Quick-wins’ – address known issues/concerns.Longer-term planning follows…

4. Remediate Agreed Areas from Audit

Our Proven, 6-Step Approach

Longer-term planning…

Medium-term plan – address required updates.(SQL Server, Windows Server Operating Systems)Long-term plan – strategy & budget planning.Work together – revisit & revise quarterly.

5. Systems Planning & Development

Our Proven, 6-Step Approach

Systems Development Services

For consultancy, changes, upgrades, projects.Development TimeBank from £60+VAT per hour.All projects planned, agreed & costed up-front.Tracking & transparency via same ServiceDesk.

5. Systems Planning & Development

Our Proven, 6-Step Approach

Part of our proactivity…

Create an agreed Annual IT Action Plan (folder).Maintenance Tasks, Server Update Patching etc.IT budgeting and equipment refreshment.Inclusive, flexible 25Hr Maintenance TimeBank.

6. Ongoing Systems Maintenance

Clear, unambiguous fees.Flexible billing options.

Service Fee

1. Proactive Remote Systems Monitoring (10 Servers, 40 PCs)

£1440.00 pa incl. VAT

2. Unlimited Support Helpdesk with inclusive 25 Hour Maintenance TimeBank

£7128.00 pa incl. VAT

3. Development TimeBank for other IT work (Consultancy, Projects, Procurement Help etc)

From £72 ph incl. VAT

97% Client Retention Rate

Our reward? Long-term, loyal clients.

Conclusion.

Questions?