as your technology people
DESCRIPTION
with. as your technology people. technology = our ‘bread & butter’. people = our big differentiator. RSE to continue to enjoy a robust, reliable ICT platform. Minimal disruption to existing IT – a smooth transition. Desire to benefit from a strong IT Support Helpdesk. - PowerPoint PPT PresentationTRANSCRIPT
as your technology people
with
technology = our ‘bread & butter’
people = our big differentiator
Key Requirements:
1. RSE to continue to enjoy a robust, reliable ICT platform.2. Minimal disruption to existing IT – a smooth transition.3. Desire to benefit from a strong IT Support Helpdesk.4. Proactive, preventative, planned IT service orientation.5. Strong IT planning processes & project delivery skills.6. Confidence in the ability of any new IT Partner to deliver.
Key Requirements:
A PARTNERSHIP
Honesty and Trust.Mutual Respect.
Shared Knowledge.Desire to Work Together.
Our Proven, 6-Step Approach
Our Proven, 6-Step Approach
The vital first step…
Confirm & document RSE infrastructure.Foundation of IT support & planning.Held on GM Service system for RSE.Information openly shared with RSE.
1. IT Systems Audit and Recommendations
Report
Our Proven, 6-Step Approach
1. IT Systems Audit and Recommendations
Report
Our Proven, 6-Step Approach
1. IT Systems Audit and Recommendations
Report
Our Proven, 6-Step Approach
Preventative Remote Monitoring Service
Monitor, Alert & Report on servers & desktops.Large Tech Support Monitor Screen in our NOC.Automated service ticket creation for key alerts.Transparency for both to see preventative work.
2. IT Systems Monitoring Put In Place
Our Proven, 6-Step Approach
2. IT Systems Monitoring Put In Place
Our Proven, 6-Step Approach
2. IT Systems Monitoring Put In Place
Our Proven, 6-Step Approach
Smooth Transition to a New Service Provider
Strong - reliable, responsive ServiceDesk team.People-oriented – we support people not PCs.Flexible – available to suit RSE as you wish it.Measurable – all service tracked vs your SLA.Backed-up by a 90-Day Money-Back Guarantee.
3. IT Support Service & SLA Put In Place
Our Proven, 6-Step Approach
3. IT Support Service & SLA Put In Place
Our Proven, 6-Step Approach
3. IT Support Service & SLA Put In Place
Our Proven, 6-Step Approach
Agreed improvements only where required…
Short-term plan to remediate identified risks.‘Quick-wins’ – address known issues/concerns.Longer-term planning follows…
4. Remediate Agreed Areas from Audit
Our Proven, 6-Step Approach
Longer-term planning…
Medium-term plan – address required updates.(SQL Server, Windows Server Operating Systems)Long-term plan – strategy & budget planning.Work together – revisit & revise quarterly.
5. Systems Planning & Development
Our Proven, 6-Step Approach
Systems Development Services
For consultancy, changes, upgrades, projects.Development TimeBank from £60+VAT per hour.All projects planned, agreed & costed up-front.Tracking & transparency via same ServiceDesk.
5. Systems Planning & Development
Our Proven, 6-Step Approach
Part of our proactivity…
Create an agreed Annual IT Action Plan (folder).Maintenance Tasks, Server Update Patching etc.IT budgeting and equipment refreshment.Inclusive, flexible 25Hr Maintenance TimeBank.
6. Ongoing Systems Maintenance
Clear, unambiguous fees.Flexible billing options.
Service Fee
1. Proactive Remote Systems Monitoring (10 Servers, 40 PCs)
£1440.00 pa incl. VAT
2. Unlimited Support Helpdesk with inclusive 25 Hour Maintenance TimeBank
£7128.00 pa incl. VAT
3. Development TimeBank for other IT work (Consultancy, Projects, Procurement Help etc)
From £72 ph incl. VAT
97% Client Retention Rate
Our reward? Long-term, loyal clients.
Conclusion.
Questions?