a human centric management model session 9: «leadership and human resources in a changing society:...

A Human Centric Management Model

Session 9: «Leadership and Human Resources in a changing society: adequate transition or lost in translation?»

8th Quality Conference

Fátima Fonseca

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TABLE OF CONTENTS

A. LISBON MUNICIPALITY

Career31st December 2014

Total Weight %Male Female

Managers 71 86 157 2%

Graduate Staff 756 1467 2223 28,8%

Technical Assistants 425 1057 1482 19,2%

Operational Assistants 1700 639 2339 30,3%

Fire Brigade and Sappers 765 11 776 10%

City Police 305 18 323 4,2%

Other Careers 288 134 422 5,5%

Total 4310 3412 7722 100%

Who we are

16 Municipal Departments.

157 Managers.

7722 Employees.

Career diversity.

Variety of public service

missions.

B. PROBLEMS ARE GOOD GOVERNANCE CHALLENGES

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We must find a way to…

proactively manage our organization,

maximizing efficiency, effectiveness and stakeholder engagement,

going beyond defined goals with a focus on the needs and expectations of those who we serve,

with full social responsibility.

HOW?

C. OBJECTIVES

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Through a human centric

management model…

We seek to actively create the conditions to mitigate context adverse impacts

and draw on creativity to build a dynamic, inclusive and cohesive work environment,

which allows our organization to tackle present and future challenges.

Dis

clai

mer

: The

Min

ion

char

acte

r is

a tr

adem

ark

and

is p

ropr

iety

of i

ts o

wne

rs a

s w

ell a

s th

e dr

aw it

self

is fu

ll pr

oprie

ty o

f his

aut

hor.

6

D. A HUMAN CENTRIC MANAGEMENT MODEL

BETTER PEOPLE MANAGEMENT,BETTER SERVICE TO THE CITY

Award for Family Responsible Municipality for the last three years

External recognition of HR good practices in competitions with private sector organizations: Excellence Awards in HR Management (2013) and in Strategy of Integrated Internal Communication (2014)

E. RESULTS

Good Practices acknowledged by specialty HR publications

(2013, 2014)

Awards

Publications

F. REMEMBER

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The path to success as people imagine

The path to success as it really is

This model requires a medium long term effort to have stronger results.

Creating a new, innovative and positive culture in an organization takes time.

You must celebrate success but keep focused.

Dis

clai

mer

: The

Sup

er M

ario

cha

ract

er is

a tr

adem

ark

and

is p

ropr

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of i

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wne

rs

A word of advice

CONTACT OUR TEAM

inovrh@cm-lisboa.ptfatima.fonseca@cm-lisboa.pt