a human centric management model session 9: «leadership and human resources in a changing society:...
TRANSCRIPT
A Human Centric Management Model
Session 9: «Leadership and Human Resources in a changing society: adequate transition or lost in translation?»
8th Quality Conference
Fátima Fonseca
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TABLE OF CONTENTS
A. LISBON MUNICIPALITY
Career31st December 2014
Total Weight %Male Female
Managers 71 86 157 2%
Graduate Staff 756 1467 2223 28,8%
Technical Assistants 425 1057 1482 19,2%
Operational Assistants 1700 639 2339 30,3%
Fire Brigade and Sappers 765 11 776 10%
City Police 305 18 323 4,2%
Other Careers 288 134 422 5,5%
Total 4310 3412 7722 100%
Who we are
16 Municipal Departments.
157 Managers.
7722 Employees.
Career diversity.
Variety of public service
missions.
B. PROBLEMS ARE GOOD GOVERNANCE CHALLENGES
4
We must find a way to…
proactively manage our organization,
maximizing efficiency, effectiveness and stakeholder engagement,
going beyond defined goals with a focus on the needs and expectations of those who we serve,
with full social responsibility.
HOW?
C. OBJECTIVES
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Through a human centric
management model…
We seek to actively create the conditions to mitigate context adverse impacts
and draw on creativity to build a dynamic, inclusive and cohesive work environment,
which allows our organization to tackle present and future challenges.
Dis
clai
mer
: The
Min
ion
char
acte
r is
a tr
adem
ark
and
is p
ropr
iety
of i
ts o
wne
rs a
s w
ell a
s th
e dr
aw it
self
is fu
ll pr
oprie
ty o
f his
aut
hor.
6
D. A HUMAN CENTRIC MANAGEMENT MODEL
BETTER PEOPLE MANAGEMENT,BETTER SERVICE TO THE CITY
Award for Family Responsible Municipality for the last three years
External recognition of HR good practices in competitions with private sector organizations: Excellence Awards in HR Management (2013) and in Strategy of Integrated Internal Communication (2014)
E. RESULTS
Good Practices acknowledged by specialty HR publications
(2013, 2014)
Awards
Publications
F. REMEMBER
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The path to success as people imagine
The path to success as it really is
This model requires a medium long term effort to have stronger results.
Creating a new, innovative and positive culture in an organization takes time.
You must celebrate success but keep focused.
Dis
clai
mer
: The
Sup
er M
ario
cha
ract
er is
a tr
adem
ark
and
is p
ropr
iety
of i
ts o
wne
rs
A word of advice
