Welcome

GO

DO NOT

ENTER

DETOUR

TIP 1

DANGER

WARNING

DO NOT

ENTER

DETOUR

SPEEDLIMIT

80SPEEDLIMIT

15

Start Over 75 mi.

R O I

WARNING 3

WARNING 2

WARNING 1

Government IT leaders and knowledge workers are faced with the task to make smarter decisions at faster speeds and with fewer

resources. As the government IT landscape continues to change, agencies must focus on human-centric IT solutions to improve their

business functions. This means crafting IT systems that connect people to process to transform service delivery. This infographic will

walk you through this new model of governance and provide best practices and benefits of a human-centric design.

To move towards a human-centric IT model, there are two paths agencies can take – a transformative or a traditional approach. Human-centric IT design provides agencies with rapid results and helps meet mission goals. Today, more than ever before, government

must look to emerging technology to specialize processes to meet specific agency needs, moving away from big box solutions that traditionally focus on data, and not process. Now, government must look for ways to connect people to process, and transform the way

government delivers services.

Agencies who choose this route are planning for and expecting change. One example is smart processes applications, which allows

government to manage the flow of structured and unstructured data, providing new insights to improve service delivery. Following the

Transformers path will guide you on how to become a transformative agency. At each stopping point, you’ll see a best practice and can also view case studies related to wise technology decisions. Your

journey to become a transformative agency starts today.

Choosing not to become an innovative agency and not exploring new ways to do business is not an option for government. The path below shows the dire consequences of failing to leverage emerging technology and make smart investment decisions. The current model of government is no longer sustainable, and a road that government simply cannot afford to travel.

D e a d E n d A h e a d : Tr a d i t i o n a l i s t s

Y O U R J O U R N E Y B E G I N S : T R A N S F O R M E R S V S T R A D I T I O N A L I S T S

C U R R E N T S T A T E O F G O V E R N M E N T

T h e N e w F r o n t i e r : Tr a n s f o r m e r s

Decreased Trust in Washington Growing Threat of Unplanned/Natural Disasters Rising Budgetary Concerns

Increasing Retirement Trends Changing Digital Communication Preferences

Think Big, Start Small

TIP 4

Unify and Leverage Existing Technology

TIP 5

Measure Success and ROI

The Current Model Leads to Loss, Error and Duplication

Hours of coding to create one new type of claim, in existing claim system

Slow Processing Leads to Poor Service

High Risk for DuplicativeInvestments

Reported IT investments government-wide in 2011

Projects Sampled by GAO

Potentially duplicative investments found

Billion dollars spent on these (37) investments in fiscal years 2007 - 2012

Billion dollars of projected IT savings through eliminating duplicative investments over 3 years

97% 94%

37%46%

3% 3% 3%2% 2%4% 4%7% 7%16%

2011

2012

Percentage of internet users who access social media sites using:

Computers MobilePhone

Tablet HandheldMusic Player

GameConsole

InternetEnabled TV

E-Reader

ONE WAY

7,200 810 37 $1.2 $2.5

22,000

H U M A N - C E N T R I C I TH U M A N - C E N T R I C I TD E F I N I N GD E F I N I N G

SOURCES:

http://www.pewresearch.org/key-data-points/views-of-government-key-data-points/

http://www.gao.gov/special .pubs/longterm/state/

http://www.gao.gov/assets/660/650466.pdf

http://www.nielsen.com/us/en/reports/2012/state-of-the-media-the-social-media-report-2012.html

http://www.gao.gov/assets/660/655134.pdf

http://www.fema.gov/disasters/grid/year

G T H

WA YO I S

D A T A

Invite and Welcome Change

TIP 3

TIP 2

Collaborate with Peers

B U I L D F O R C H A N G E

S P O N S O R E D B Y :

A human-centric IT model of governance is one that connects technology to process and people. This is the way forward for government and is rapidly changing the role of the public sector employee and leading to improved services for citizens.

The emerging human-centric IT model is the next evolution for government agencies. This model allows government to be more responsive and proactive to citizen and operation needs. It all starts with smart investment decisions and adopting technology that can support specialized business needs. Here are 7 elements of a human-centric IT model:

Delivers New Insights: new understanding of your business processes and operations, tailored to meet your organization’s specific needs

Creates New Efficiencies: automated processes to remove errors and eliminate time-consuming tasks

Improves Citizen Trust: deliver consistent customer service to clients in a timely manner

Boosts Employee Morale: employees will have tasks automated, and can focus on the most mission critical operations, leaving monotony to technology

Facilitates Scalable IT: prepare for future needs by integrating systems through a human-centric IT solution

Promotes Responsive Government: update processes or information only once to replicate across communication channels (mobile, social, call center) and holistically measure the effectiveness of your entire business operations

Leverages Current Investments: the human-centric model leverages and unifies current investments in new ways, to help connect existing tools to people and process

E T A :5

W E E K S

E T A :5

Y E A R S

ROADCLOSED

DETOURAHEAD

P A Y T O L L

$ $ $STOP

P A Y T O L L( A G A I N )

$ $ $

50% 26%0

1960 1970 1980 1990 2000 2010

current level of voter trust in Federal Government

11,000/day

0

6

12

Thou

san

ds

per

day

2000 2010 2020 2029

7,600/dayDaily average of people turning 65 in 2011

Daily average of people turning 65 in 2029

Information and Technology Management

Supply Chain Management

Human Resource Management

Financial Management

Health

General Science and Innovation

Defense and National Security

Administrative Management

Planning and Budgeting

Environmental Management

All other functions

Number of IT Investments (dollars in billions)

1,536 ($35.5)

777 ($3.3)

622 ($2.4)

580 ($2.7)

444 ($5.0)

372 ($1.6)

358 ($9.3)

301 ($0.8)

292 ($0.7)

177 ($1.2)

1,789 ($16.2)

Number of Government IT Investments by Primary Function, as of July 2011

0

60%

120%

180%

1797 1847 1897 1947 1997 2047

Federal debt held by the public as a share of GDP (1797 - 2012)

GAO projected federal debt as a share of GDP

Historic high (109% in 1946)

Spring 2013

(Human-centric IT makes for smarter technology investments)

FEMA Total Disaster Declarations by year(including major disaster declarations, emergency declarations, and fire management assistance declarations)

Historic high (242 in 2011)

420

4080

120160200240

1960 1970 1980 1990 2000 2010

YTD Disaster Declarations (2013)

C L I C K D R A G T O U C H D R A G

D e s k t o p N a v i g a t i o n M o b i l e N a v i g a t i o n

USDA National Resource Conservation Service

New South Wales/Transport Management Centre

United States Air Force

GSA Challenge.gov Initiative

Click the boxes below for more information from real government agency case studies!