6.2.3. tiep khach quoc te

1. MC CH:Quy trnh ny quy nh thng nht trnh t tin hnh vic n tip khch quc t trong cc hot ng i ngoi ti c quan B Y t v ti cc n v trc thuc B Y t.

2. PHM VI P DNG:

Quy trnh n tip khch quc t c p dng cho vic n tip khch quc t trong cc hot ng i ngoi ti c quan B Y t/n v trc thuc B Y t c Lnh o B Y t tham d.

3. TI LIU THAM CHIU:

- Ngh nh s 188/2007/ N-CP ngy 27 thng 12 nm 2007 ca Chnh ph quy nh chc nng, nhim v, quyn hn v c cu t chc B Y t.

- Quyt nh s 52/Q-BYT ngy 30 thng 12 nm 2008 ca B trng B Y t quy nh chc nng, nhim v ca V Hp tc Quc t.

- Ngh nh s 82/2001/N-CP ngy 06 thng 11 nm 2001 v nghi l Nh nc v n tip khch nc ngoi.

- Thng t s 01/2010/TT-BTC ngy 06 thng 01 nm 2010 quy nh ch chi tiu n tip khch nc ngoi vo lm vic ti Vit Nam, chi tiu t chc cc hi ngh, hi tho quc t ti Vit Nam v chi tiu tip khch trong nc.

- cng gii thiu cng tc l tn ngoi giao ca V L tn, B Ngoi giao.

- S tay cng tc ngoi v, B Ngoi giao 2008.

4. NI DUNG QUY TRNH:

4.1 Phn loi hot ng:

Hot ng i ngoi c s tham d ca Lnh o B Y t bao gm:

- Chui s kin i ngoi: n tip v lm vic vi cc on khch quc t chnh thc ca B Y t.- Cc hot ng i ngoi n l, gm c:

+ Tip x giao.

+ Hi m.

+ Tic chiu i.

+ Cc hot ng chuyn mn c yu t quc t/cc s kin quc t.4.2 Chui s kin i ngoi:

4.2.1 S quy trnh:Ngi chu trch nhimNi dung thc hinM t biu mu

V Hp tc Quc t

4.2.2.1

V Hp tc Quc t

4.2.2.2

Lnh o B

V Hp tc Quc t/Cc n v

4.2.2.3

4.2.2 M t s :4.2.2.1 Tip nhn thng tin:

Cc on khch quc t chnh thc ca B Y t bao gm:

- Cc on khch cp cao do ng/Nh nc/Quc hi/Chnh ph ngh c ni dung lm vic vi cho B Y t.

- Cc on Lnh o cp B hoc cp tng ng pha nc ngoi thm song phng Vit Nam theo tho thun gia hai B.

Thng tin v cc hot ng i ngoi cn bao gm cc ni dung:

- Thng tin v khch nc ngoi: h tn khch, l lch tm tt ca khch chnh, thnh phn v s lng thnh vin trong on.

- Mc ch, ni dung.- Thi gian.

- a im.

- Yu cu hoc chng trnh lm vic d kin ca khch (nu c).

- Yu cu ca ng/Nh nc/Chnh ph (nu l on khch do ng/Nh nc/Chnh ph c ni dung lm vic vi B Y t).

4.2.2.2 Xy dng chng trnh chi tit:- Xy dng chng trnh hot ng chi tit da theo cc ni dung c cung cp, cn nu r:

+ Mc ch ca ton b hot ng.

+ Chng trnh chi tit: kch bn tng s kin (n tin, hi m, tip x giao, chiu i, k kt, thm ving), xc nh thnh phn tham gia pha Vit Nam, thi gian, a im c th cho tng s kin. Kch bn c th ghi ngn gn ngay trong chng trnh hoc tch ra tng phn nu l on cao cp hoc on c bit.

+ Thnh phn tham gia thc hin chng trnh.

+ Cc vn hu cn (n , phng tin i li, qu tng). + Ngun kinh ph cho hot ng. Vic n tip v lm vic vi on khch quc t chnh thc ca B Y t c th bao gm cc hot ng nh nh sau:

- n, tin.

- Hi m/tip x giao.

- Tic chiu i.

- Cho x giao Th tng Chnh ph.- Lm vic vi cc B ngnh khc.- Thm a phng, n v trc thuc.

- K kt cc vn bn hp tc.

n, tin:

- Thng qua cc c quan chc nng nm r tiu s, c im ca khch, yu cu mc ch chuyn i, tnh hnh i ni, i ngoi ca nc m h i din, tnh hnh quan h gia nc h vi ta, nhng yu cu cn ch trong giao tip, nguyn vng ca khch.

- Lnh o V Hp tc Quc t ch tr n v tin on ti sn bay. Nu l cp B trng v tng ng s do V trng V Hp tc Quc t ch tr n on, nu l cp Th trng v tng ng s do Ph V trng V Hp tc Quc t ch tr n on.

- Ln k hoch c th v a im n khch, l trnh ng i, xe dn ng, tng hoa trng on. (Cc on cp B trng v tng ng c xe cnh st dn ng trong cc hot ng chnh thc.)* Ghi ch: n tin cc on cp cao nc ngoi n thm bng ng b, ng st, ng thu c vn dng tng t nh n tin on i bng ng hng khng, theo kh nng thc t ca ta. Hi m/tip x giao:

- B trng ch tr hi m/tip x giao on cp B trng v tng ng, Th trng ch tr hi m/tip x giao on cp Th trng v tng ng.

- V Hp tc Quc t xc nh thnh phn tham d bui hi m/tip x giao pha Vit Nam da theo ni dung mc ch chuyn thm v thnh phn on khch.

Tic chiu i:- Thnh phn tham d tic chiu i on thng l nhng ngi tham d bui hi m/tip x giao.

- Xc nh hnh thc tic chiu i. Tic chiu i thng l hnh thc tic ti (dinner). C th thay i tu theo hon cnh. (Tham kho ph lc s 1 - Tic chiu i) Cho x giao Th tng/Ph Th tng Chnh ph:

- Theo yu cu ca pha Bn, hoc xt theo mc quan h hp tc gia Vit Nam v pha i tc, V Hp tc Quc t trnh Lnh o B xut a vo chng trnh lm vic ca on ti Vit Nam. Lm vic vi cc B, ngnh khc:

- Nu pha Bn c yu cu, V Hp tc Quc t s xy dng chng trnh lm vic vi cc B, ngnh lin quan theo yu cu ca on.

Thm a phng, n v trc thuc:- Cn c theo ni dung mc ch chuyn thm, hoc theo yu cu c th ca on (nu c), V Hp tc Quc t xy dng chng trnh lm vic ca on ti a phng, n v trc thuc c ch nh. K kt:

- Thng c t chc kt hp vi bui hi m/tip x giao.- Xem xt tnh hnh m phn ca vn bn, tm hiu mc p ng ca pha bn thng nht v loi hnh vn bn thch hp cho vic k kt trong chuyn thm.

4.2.2.3 Trin khai thc hin:- Sau khi nhn c kin ch o ca Lnh o B, Lnh o V phn cng cc chuyn vin trong V thc hin cc phn vic theo chc nng ca tng b phn.

- Chuyn vin phi hp vi cc n v lin quan gii quyt cc cng vic theo chng trnh c ph duyt.

n, tin:

- Lin h vi sn bay/nh ga, xc nh ngy gi khch n/i, n nh thi gian ca hot ng, thng bo cho cc thnh phn lin quan (cn b l tn, hu cn, cnh st dn ng).

- Lin h trc vi cc c quan chc nng sn bay/nh ga (Ban gim c sn bay, cng an ca khu, hi quan) tranh th gip gii quyt cc th tc xut nhp cnh, h chiu, hnh l nhanh chng thun li cho khch.

- Khi khch n, tng hoa v mi on ln t v khch sn hoc vo phng VIP ti sn bay. (Hoa tng cn c theo cp bc ca on, tham kho ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam)- C cn b l tn li sn bay/nh ga lo th tc v h chiu, hnh l (khi n) hoc ra sn bay/nh ga trc gi hnh l, lm th tc xut cnh.

- Trao chng trnh lm vic v giy mi tham d tic chiu i ca on cho cn b hu cn/l tn ca on.- Xe a dn on trong thi gian thm v lm vic ti Vit Nam c b tr cn c theo ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam.

- Tham kho ph lc s 6 - cch sp xp ch ngi trn xe t. Hi m/tip x giao:

- ng k phng v c s vt cht tip khch vi Vn phng B (chi ph cn c theo ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam)- Gi giy mi cc Cc/V/n v lin quan v khng nh danh sch tham d

- Chun b b ti liu Lnh o B s dng khi tip khch, bao gm:

Danh sch khch, c km l lch tm tt ca khch chnh

Danh sch i din pha Vit Nam tham d bui tip

Tm tt tnh hnh hp tc vi Vit Nam ca pha i tc. Ti liu chuyn mn do cc Cc/V/n v cung cp

Chng trnh lm vic ti Vit Nam ca khch

- Chun b b ti liu cho i din Vit Nam tham d hi m: Danh sch khch

Tm tt tnh hnh hp tc vi Vit Nam ca pha i tc.

- Chun b ti liu cho pha khch, gm cc ti liu gii thiu v B Y t, ngnh y t Vit Nam, lnh vc m khch quan tm.

- Chun b phin dch

- Mi cc c quan truyn thng n d v a tin (Bo SKS, O2TV, trang web ca B Y t).

- Chun b bin tn t bn hi m- Chun b tng phm (cn c theo cp bc ca on, tham kho ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam)- Sp xp bn hi m/tip x giao: tham kho ph lc s 7 - cch sp xp bn tip x giao v hi m. Tic chiu i:

- Gi giy mi cc thnh phn tham d v lin h khng nh danh sch tham d. Giy mi cho khch nc ngoi thng c gi cho cn b ph trch hu cn/l tn ca on ngay khi on ti Vit Nam. Giy mi cho cc i din Vit Nam c tham d bui hi m/tip x giao s c gi km trong tp ti liu tip khch. Trong trng hp tic chiu i din ra trc bui hi m/tip x giao, giy mi d tic chiu i s c gi trc ti cc thnh phn tham d tic pha Vit Nam. - Nu khng c yu cu c bit, tic chiu i thng c t chc ngay ti khch sn khch to iu kin thun li cho khch.

- Lin h vi khch sn t tic. Tiu chun tic cn c theo ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam.

- V s bn tic v chun b bin tn t bn tic.* Cc chi tit lin quan n tic chiu i nh cc bc chun b, mu giy mi, thc n tic, sp xp ch ngi trong bn tic, tham kho ph lc s 1 - Tic chiu i. Cho x giao Th tng/Ph Th tng Chnh ph:- Son tho t trnh Th tng Chnh ph, nu r thnh phn on, ni dung mc ch chuyn thm, tm tt tnh hnh hp tc vi Vit Nam.

- Sau khi nhn c tr li t Vn phng Chnh ph, lin h vi Vn phng Chnh ph thng nht thi gian v cng tc l tn. Lm vic vi cc B ngnh khc:

- Son tho cng vn gi B ngnh theo yu cu ca on, ngh tip on. Cng vn cn nu r: thnh phn on, thi gian lm vic, ni dung mc ch lm vic.

- Lin h vi B ngnh xc nh u mi lin h, khp chng trnh lm vic v cc cng vic l tn, hu cn.

- Quan chc B Y t thp tng on, thng l ngi ch tr vic n tin on ti sn bay.

Thm a phng, n v trc thuc:

- Gi cng vn thng bo cho a phng, n v trc thuc. Cng vn cn nu r: mc ch chuyn thm, danh sch on, thi gian chuyn thm, yu cu c th (nu c), mc quan trng ca chuyn thm.- Hng dn a phng, n v trc thuc cc bin php l tn v chng trnh n tip on cho hiu qu.

- Quan chc B Y t thp tng on, thng l ngi ch tr vic n tin on ti sn bay.

K kt:

- Xc nh thnh phn v gi giy mi tham d. L k kt cc vn bn thng c t chc kt hp vi bui hi m/tip x giao, tuy nhin thnh phn tham gia l k kt c th khng phi l nhng ngi tham d hi m/tip x giao.

- Chun b vn bn k kt. Trong trng hp bn k kt l n v trc thuc, V Hp tc Quc t hng dn cho n v trc thuc chun b vn bn k kt v kim tra li trc khi k.

- Chun b c s vt cht nghi l k kt (b k kt).

- V tr ngi k kt vn bn:

V tr hai i din ngi k v t ba i din ngi k tr ln khc nhau, c th nh sau:

a. Hai i din k (nhn t di ln):

Ghi ch: Phng treo ti l k kt song phng: Quc k Vit Nam v ting Vit bn phi, Quc k nc ngoi v ting nc ngoi bn tri (nhn t di ln); c th in ting Vit trn, ting nc ngoi bn di.

b. Ba i din tr ln k (nhn t di ln):

c. V tr i din cc nc ASEAN ngi k (nhn t di ln):

4.3 Cc hot ng i ngoi n l:

4.3.1 S quy trnh:Ngi chu trch nhimNi dung thc hinM t biu mu

V Hp tc Quc t

4.3.2.1

V Hp tc Quc t

4.3.2.2

Lnh o B

V Hp tc Quc t/Cc n v

4.3.2.3

4.3.2 M t s :4.3.2.1 Tip nhn thng tin:

Cc hot ng i ngoi n l thng bao gm:

+ Phi hp vi B Ngoi giao/cc c quan chc nng n tip cc on khch quc t cp cao ca ng, Nh nc, Chnh ph.

+ Lm vic vi cc on khch quc t ca cc B ngnh khc theo ngh ca cc B ngnh;

+ Tip x giao/lm vic vi i din cc c quan ngoi giao, i din cc t chc/doanh nghip/c nhn nc ngoi.

+ Tham d Hi ngh hi tho quc t, cc s kin quc t do B Y t t chc hoc theo li mi ca cc B ngnh/t chc quc t.

+ Tham d cc hot ng i ngoi do ng, Chnh ph, Nh nc, cc B ngnh t chc.

- Thng qua cc c quan chc nng, n v lin quan nm r tiu s, c im ca khch, nguyn vng ca khch; yu cu mc ch ca hot ng, nhng yu cu cn ch trong giao tip.

4.3.2.2 Tng hp thng tin, trnh Lnh o B:

i vi hot ng hi m/tip x giao:

- Cn lm r:

+ Tn t chc, n v xin gp

+ Gii thiu s lc v t chc, n v , qu trnh hp tc vi Vit Nam (nu c)

+ Danh sch khch (h tn, chc v)

+ Ni dung xin gp

+ Thi gian xin gp

+ Chng trnh lm vic trong thi gian khch ti Vit Nam (nu l cc on quan trng)

- xut ca V Hp tc Quc t: s cn thit ca cuc gp, xut Cc/V chuyn mn cng tip, n v cung cp thng tin, ti liu cho Lnh o B v cc vn chuyn mn

i vi hot ng tham d tic chiu i/cc s kin quc t:

- Cn lm r:

+ Ni dung, mc ch.

+ C quan/n v t chc.

+ Tnh cht/tm quan trng.

+ Thi gian, a im.

+ Danh sch khch tham d hai bn.

- V Hp tc Quc t xut v s cn thit tham d ca Lnh o B v v thnh phn thp tng trong trng hp Lnh o B tham d hot ng.

4.3.2.3 Trin khai thc hin:

- Sau khi nhn c kin ch o ca Lnh o B, Lnh o V phn cng cc chuyn vin trong V thc hin cc phn vic theo chc nng ca tng b phn.

- Chuyn vin phi hp vi cc n v lin quan gii quyt cc cng vic theo chng trnh c ph duyt.

Hi m/tip x giao:

- Chun b b ti liu Lnh o B s dng khi tip khch, bao gm:

Danh sch khch quc t (CV ca trng on nu l khch quan trng), i din pha Vit Nam tham d bui tip

Tm tt cc ni dung lin quan n t chc, n v xin gp (lch s n v, qu trnh hp tc vi Vit Nam)

Ti liu chuyn mn do cc Cc/V/n v cung cp

Chng trnh lm vic ti Vit Nam ca khch (nu l cc on quan trng)

- Chun b phin dch

- ng k phng v c s vt cht tip khch vi Vn phng B ( tham kho ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam)

- Gi giy mi cc Cc/V/n v lin quan v khng nh danh sch tham d

- Thng bo cho i tc nc ngoi v thi gian, a im tip khch

- Ty theo tnh cht ca cuc tip, mi cc c quan truyn thng n d v a tin (Bo SKS, O2TV, trang web ca B Y t).

- Chun b bin tn t bn (nu l on quan trng)

- Chun b tng phm (ty theo tnh cht v mc quan trng) (tham kho ph lc s 3 - Phn loi khch quc t vo Vit Nam v ph lc s 4 - Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam) Tic chiu i/cc s kin quc t:

- Lin h vi bn t chc s kin quc t, thng bo s tham d ca Lnh o B, bn bc v thng nht cc chi tit lin quan n chng trnh, l tn i ngoi.

- Trnh bo co Lnh o B v cc chi tit thng nht vi bn t chc.PH LC

NHNG IU CN BIT KHI XY DNG CHNG TRNH C TH CHO CC HOT NG I NGOIPh lc s 1. Tic chiu i1. Cc hnh thc tic chiu i:

Tic chiu i l mt loi hnh hot ng ngoi giao quan trng v ph bin. Tic ngoi giao khng nhng mang tnh cht chnh tr m cn th hin tnh vn ho. T chc mt ba tic chiu i khch l mt dp by t s trng th, mn khch nhm tng cng mi quan h v gii thiu vn ho m thc. Sau y l mt s hnh thc tic ngoi giao ph bin:- Quc yn (State banquet): y l hnh thc tic chiu i trng th nht. Tic ny thng do Nguyn th quc gia chiu i trong cc dp Nguyn th quc gia nc ngoi n thm nh nc, thm chnh thc hoc nhng ngy quc l quan trng. Quc yn thng l tic ngi, c t chc chu o, trng th; nhiu nc c quc thiu trc khi tic bt u; thc n c la chn k lng, gm nhng mn n c sc bao gm mn khai v, mn sp, mn chnh, mn trng ming; ung gm ru sm-banh, ru dn tc truyn thng, ru vang, ru thm (lc kt thc); phng tic, bn tic c sp xp trang trng; thi gian t chc Quc yn thng vo bui ti, cng c th t chc vo bui tra, nhng vo bui ti trng th hn; trang phc khi d tic c quy nh loi sang trng.- Tic ti (dinner): tic ny theo nhiu ngn t nc ngoi l ba n ti, nhng trong ngoi giao n l tic chiu i vo bui ti. Tic ti l tic ngi, c mi chiu i cc cp khch. ung gm ru vang, ru dn tc, ru thm (lc kt thc), nc khong; trang phc c quy nh tu theo tnh cht ba tic.

- Tic tra (lunch hoc luncheon): cng ging nh tic ti, tic tra l loi tic ngi chiu i vo bui tra. i vi tic tra, mn n nh nhng hn tic ti mt cht; mt s nc khng c mn sp vo tic tra v ch dng ru vang hoc ru nh khc, mt s nc khng dng ru ba tra.

- Tic tra lm vic (working lunch) hoc tic ti lm vic (working dinner): y l tic ngi v l tic va n va trao i cng vic. Ni chung hai ba tic ny ging nh tic tra, tic ti. i vi tic tra lm vic hoc tic ti lm vic, nhiu nc xp ch ngi xen k gia ch v khch, nhng mt s nc xp ch ngi theo bn di v mi on mt bn nh khi hi m.

- Tic bup-ph (buffet): tic bup-ph c s dng cho c ba ti (buffet-dinner) v ba tra (buffet-lunch). Tic bup-ph l tic ng, nhiu mn n; phn ln cc mn n nng c trong lng hp, khch t ly thc n. Tic bup-ph l tic ng nhng c th k bn gh khch ly thc n n ngi ti bn, khng cn xp ch.

- Tic tip khch (reception): l loi tic ng; thc n thng c cc mn nhm nh t trong khay v c ngi phc v mang i mi. Tic tip khch c t chc trong nhiu dp nh nhn dp ngy l ln nh ngy Quc khnh hoc c on t trong nc n thm, hoc nhn dp s kin quan trng cn mi ng khch. Tic ny thun li l c th mi c s lng khch ng, d phc v; thi gian mi thng bt u t lc 11-12h hoc t 17-18h v ko di khong 90 n 120 pht. Gn y c mt s nc t chc tic tip khch c thc n gm cc mn n gn nh tic bup-ph.

- Tic ru (Cocktail): l loi tic ng ging nh tic tip khch; thc n thng c cc mn nhm nh t trong khay v c ngi phc v mang i mi. Vi tn gi tic ru nn ung l ch yu. ung bao gm mt s loi ru nh, ru pha kiu cocktail, bia, nc ngt cc loi.

- Tic tr (Tea party): tic ny c coi l tic ngt, thi gian t chc c th vo bui chiu hoc bui sng (bui chiu l ph bin). Thc n tic tr nh nhng, n gin, gm bnh ko, hoa qu, tr, c ph, nc gii kht. Tic ny thng c xp theo hnh thc ngi sa-lng. Ni dung trong tic tr l gp g, giao lu, ni chuyn v nhng vn vn ho, x hi, m thut.

2. Cc bc chun b mt cuc chiu i khch quc t:Chiu i l mt bin php l tn quan trng trong cng tc ngoi giao. Mun t chc tt mt cuc chiu i cn chun b chu o mt s vic sau y:

- Da vo yu cu chnh tr m quyt nh mc v hnh thc cuc chiu i, tic ngi hay tic ng; xc nh danh ngha ngi lm ch tic, thnh phn v s lng ngi d chiu i.

- Xc nh ngy, gi v a im t chc chiu i.

- Cn c vo tn gi v tnh cht ca ba tic chun b thc n, ch tm hiu khch c n chay, n king g khng, nht l i vi ngi theo o.

- Giy mi c in theo mu v chuyn sm cho khch.

- Tic ngi th cn khng nh ai n, ai khng n thu xp ch ngi.

- Cn b tr ngi n, tin khch.

- Trc khi chiu i phi kim tra k cng vic chun b trnh sai st.

3. Giy mi chiu i:

Giy mi chiu i nn lm bng giy dy, kch thc khong 12 x 17cm (ch kch thc ca phong b cho thch hp), ni dung thng c vit ngi th ba theo cng thc sau y:

Ghi ch: Nu dng ting Anh th ghi r tic lunch, dinner hay reception

4. Thc n:

- Chn mn n ph hp vi l do v mc ch ba tic.

- Ch nhng iu cm k trong tn gio ca khch, d tr nhng mn n king dnh cho nhng v khch c ch n king c bit.

- Khng nn phc v khch nc ngoi nhng mn n dn tc ca h. Tuy nhin i khi c th a vo thc n mt mn n phn nh nn vn ho dn tc ca khch.

- Trong mt ba tic ch nn c mt hoc hai mn n dn tc (c sn) song khng nn cho khch n nhng mn n qu c o nh rn, tht ch, tht sng, c sng

- Thc n c in ra s gip cho nhng khch mi ang phi theo mt ch n c bit chn mn n ph hp.

5. Cch sp xp bn tic, ch ngi tic chiu i:

- Sp xp ch ngi trong chiu i tic ngi phi tht ch trng v ngi th; khng xp khch ngi mt bn, ch ngi mt bn (tr phi l ba tic lm vic cn thit phi xp nh vy) m xp xen k khch v ch; khng nn xp 2 ph n ngi bn nhau (tr phi s lng n ng hn nam); trnh xp n ngi cui bn (trng hp n l cn b cp bc thp nht c th xp trc cn b nam c cp bc cao hn).

- Trn bn tic ngi, trc mt tng ngi phi c danh thip (ng Nguyn Vn A, B Cathy Johnsons). Trc ca phng tic phi c s ch ngi khch bit ch ngi ca mnh hoc ghi trn giy mi nu chun b k lng; c ngi gip khch tm ch ngi, trnh khch i li tm ch trong phng tic.

C rt nhiu cch sp xp bn tic, sau y l mt s s thng dng:

a. S 1: bn ch nht hay cn gi l bn ch I

b. S 2: bn ch nht danh d v mt s bn trn

c. S 3: bn ch U

d. S 4: bn ch T

e. S 5: bn trn, ch chnh, khch chnh ngi i din (khng c phu nhn/phu qun)

f. S 6: bn trn, khng c phu nhn/phu qun; ch chnh, khch chnh ngi bn nhau (khng c phin dch)

g. S 7: bn trn, c phu nhn/phu qun; hai v chng ch chnh ngi i din

h. S 8: bn trn, c phu nhn/phu qun; ng ch chnh v ng khch chnh ngi i din.

Ph lc s 2. V tr treo Quc k:

1. Treo Quc k hai nc:

Nu treo Quc k hai nc th nc ch nh bn phi, nc khch bn tri (t di nhn ln hoc t ngoi nhn vo). Hai l c v ct c phi c kch thc nh nhau.

2. Treo Quc k nhiu nc:

C 2 cch treo thng thng:

- Cch 1: Treo Quc k th t t tri sang phi (nhn t di ln hoc t ngoi vo) theo ch u tin tn nc ting Anh. Cch ny l quy nh ca ASEAN, c p dng nhiu hi ngh quc t. Mt s nc xp theo ch ci tn nc ting ch nh (t di nhn ln hoc t ngoi nhn vo)

- Cch 2: Treo Quc k nc ch nh gia, tip theo th t bn tri ri n bn phi theo ch ci tn nc ting Anh hoc ting ch nh (nhn t di ln hoc t ngoi vo)

Ph lc s 3. Phn loi khch quc t vo lm vic ti Vit Nam

1. on khch c bit:

Trng on gm cc v: Nguyn th Quc gia; Ph Nguyn th Quc gia; Ngi ng u Chnh ph ng thi l Ngi ng u ng cm quyn c quan h chnh thc vi ng Cng sn Vit Nam mang danh ngha on i biu ng Nh nc hoc on i biu ng Chnh ph; Ch tch Quc hi; Ch tch Thng Ngh vin; Ch tch H Ngh vin; Ch tch Lin minh Ngh vin Th gii; Ch tch T chc lin Ngh vin cc nc ng Nam .

2. on khch Hng A:

Trng on gm cc v: Ph Th tng Chnh ph; Ph Ch tch Quc hi v nhng chc v tng ng nh: Ph Ch tch Thng Ngh vin; Ph Ch tch H Ngh vin; Ch tch v Ph Ch tch Lin hip thanh nin v sinh vin th gii; Ch tch v Ph Ch tch Lin hip ph n th gii; Ch tch U ban Bo v Ho bnh th gii; Ch tch, Ph Ch tch v Tng th k Lin hip cng on th gii; Ch tch v Ph ch tch Lin on Cu chin binh...; Ngi k v Vua hoc ngi k v N Hong; Tng th k Lin hp quc; B trng B Ngoi giao. Ch tch hoc Tng th k cc t chc lin Chnh ph (EU, EC, ASEAN, APEC); Ch tch hoc Tng th k cc t chc ti chnh quc t (WB, IMF, ADB, MIB, MBES); Ch tch u ban hn hp.

3. on khch Hng B:

Trng on gm cc v: B trng; th trng v nhng chc v tng ng nh: Ch tch Tng Cng on; Ch tch Trung ng Hi Lin hip thanh nin; Ch tch Trung ng Hi Lin hip ph n; Ch tch v tng th k U ban Olympic th gii; Ch tch Hi Cu chin binh cc nc...

Khch l Ph tng th k cc t chc lin Chnh ph; cp Ph Ch tch cc t chc ti chnh quc t (WB, IMF, ADB, MIB, MBES).

4. on khch Hng C:

Trng on gm tt c cc khch t cp V, Cc tr xung v nhng chc v tng ng; phi cng, hoa tiu, cc on ngh thut v th dc th thao.

Khch l Ph ch tch cc t chc; Ph Ch tch U ban Olympic th gii, Ph ch tch v Tng th k Hi ng th thao Chu .

Ring cc on ngh thut, th dc th thao n theo tiu chun loi B; hoa tiu v phi cng n theo tiu chun loi A.

5. Khch mi quc t khc:

Hc vin quc t tham d cc kho hc, tp hun ngn hn do Vit Nam t chc; cc khch mi quc t khc khng thuc cc i tng quy nh ti khon 1, 2, 3, 4 Ph lc nu trn.

i vi hc vin quc t do Vit Nam mi theo quy nh ti Hip nh song phng gia hai nc th thc hin theo Hip nh.Ph lc s 4. Ch chi tiu tip khch nc ngoi vo lm vic ti Vit Nam1. i vi cc on khch nc ngoi vo lm vic ti Vit Nam do Vit Nam i th ton b chi ph n, , i li trong nc:

a) Chi n, tin khch ti sn bay:

- Chi tng hoa: Tng hoa cho cc thnh vin on i vi khch hng c bit v khch hng A; tng hoa cho trng on v on vin l n i vi khch hng B; tng hoa cho trng on l n i vi khch hng C;

Khung mc chi tng hoa ti a 200.000 ng/1 ngi.

- Chi thu phng ch ti sn bay: Ch p dng i vi khch hng c bit, khch hng A v khch hng B.

Gi thu phng ch thanh ton cn c theo ho n thu tin ca n v c chc nng cung cp dch v ti sn bay.

b) Tiu chun xe t:

- Khch hng c bit: S dng xe l tn Nh nc theo quy ch ca B Ngoi giao v cc quy nh hin hnh c lin quan;

- on l khch hng A: Trng on b tr mt xe ring. Ph on v on vin 3 ngi/mt xe; ring trng hp Ph on v on vin l cp B trng b tr 01 ngi/xe, ph on v on vin l cp Th trng v tng ng 2 ngi/xe. on tu tng i xe nhiu ch ngi;

- on l khch hng B, hng C: Trng on b tr mt xe ring; ring trng hp ph on l cp th trng v cp tng ng b tr 02 ngi/xe; cc on vin trong on i xe nhiu ch ngi;

Gi thu xe c thanh ton cn c vo Hp ng thu xe v ho n thu tin ca cc n v c chc nng cung cp dch v vn ti.

- Tiu chun xe h tng, xe cnh st dn ng: Thc hin theo quy nh ti iu 26 Ngh nh s 82/2001/N-CP ngy 06/11/2001 ca Chnh ph v nghi l Nh nc v n tip khch nc ngoi v do B Cng an chu trch nhim bo m phng tin thc hin nhim v.

c) Tiu chun v thu ch :

- Khch hng c bit: Tiu chun thu phng khch sn do Th trng c quan c giao nhim v n tip Ph duyt;

- on l khch hng A: (gi thu phng c bao gm c ba n sng)

+ Trng on: Mc ti a 5.500.000 ng/ngi/ngy;

+ Ph on: Mc ti a 4.500.000 ng/ngi/ngy;

+ on vin: Mc ti a 3.500.000 ng/ngi/ngy;

- on l khch hng B (gi thu phng c bao gm c ba n sng)

+ Trng on, Ph on: Mc ti a 4.500.000 ng/ngi/ngy;

+ on vin: Mc ti a 2.800.000 ng/ngi/ngy;

- on khch hng C (gi thu phng c bao gm c ba n sng)

+ Trng on: Mc ti a 2.400.000 ng/ngi/ngy;

+ on vin: Mc ti a: 1.700.000 ng/ngi/ngy;

- Khch mi quc t khc (gi thu phng c bao gm c ba n sng) Mc ti a: 500.000 ng/ngi/ngy.

Trng hp do yu cu i ngoi c bit cn thu phng theo tiu chun cao hn mc quy nh ti a nu trn, th Th trng c quan, n v ch tr tip khch quyt nh mc chi thu phng trn tinh thn tit kim v phi t sp xp trong phm vi d ton ngn sch c cp c Thm quyn giao thc hin.

Trng hp ngh ti nh khch ca c quan, n v m khng tnh tin phng hoc trng hp thu khch sn khng bao gm tin n sng trong gi thu phng th c quan, n v tip khch chi tin n sng ti a bng 10% mc n ca 1 ngy/ngi i vi tng hng khch. Tng mc tin thu phng v tin n sng khng vt qu mc chi thu ch quy nh nu trn.

Chng t thanh ton cn c vo hp ng v ho n thu tin ca cc n v c chc nng cung cp dch v khch sn, nh ngh.

d) Tiu chun n hng ngy: (bao gm 2 ba tra, ti):

- Khch hng c bit: Do Th trng c quan c giao nhim v n tip ph duyt trong Chng trnh n on;

- on l khch hng A: Mc ti a 800.000 ng/ngy/ngi;

- on l khch hng B: Mc ti a 540.000 ng/ngy/ngi;

- on l khch hng C: Mc ti a 400.000 ng/ngy/ngi;

- Khch mi quc t khc: Mc ti a 270.000 ng/ngy/ngi;

Mc chi n hng ngy nu trn bao gm c tin ung (ru, bia, nc ung Sn xut ti Vit Nam), cha bao gm cc loi thu phi tr nh cung cp dch v theo quy nh hin hnh.

Trong trng hp cn thit phi c cn b ca n v n tip i n cng on th c thanh ton tin n nh i vi thnh vin ca on.

) T chc chiu i:

- Khch hng c bit: Do Th trng c quan c giao nhim v n tip ph duyt trong chng trnh n on;

- i vi khch t hng A, hng B, hng C: Mi on khch c t chc chiu i mt ln. Mc chi chiu i khch ti a khng vt qu mc tin n mt ngy ca khch theo quy nh ti im d, khon 1 iu 2;

Mc chi chiu i trn bao gm c tin ung (ru, bia, nc ung sn xut ti Vit Nam) v c p dng cho c i biu v phin dch pha Vit Nam tham gia tip khch (danh sch i biu pha Vit Nam c cn c theo n n on c cp c thm quyn ph duyt), cha bao gm cc loi thu phi tr nh cung cp dch v theo quy nh hin hnh.

e) Tiu chun tip x giao v cc bui lm vic:

- Khch hng c bit: Do Th trng c quan c giao nhim v n tip ph duyt trong chng trnh n on;

- on l khch hng A: Mc chi nc ung, hoa qu, bnh ngt, ti a khng qu 220.000 ng/ngi/ngy (2 bui lm vic);

- on l khch hng B: Mc chi nc ung, hoa qu, bnh ngt, ti a khng qu 110.000 ng/ngi/ngy (2 bui lm vic);

- on l khch hng C: Mc chi nc ung, hoa qu, bnh ngt, ti a khng qu 70.000 ng/ngi/ngy (2 bui lm vic);

Mc chi trn c p dng cho c i biu v phin dch pha Vit Nam tham gia tip khch.

g) Chi dch thut:

- Bin dch:

+ Ting Anh hoc ting ca mt nc thuc EU sang Ting Vit: Ti a khng qu 120.000 ng/trang (350 t);

+ Ting Vit sang Ting Anh hoc ting ca mt nc thuc EU: Ti a khng qu 150.000 ng/trang (350 t);

i vi mt s ngn ng khng ph thng mc chi bin dch c php tng ti a 30% so vi mc chi bin dch nu trn.

- Dch ni:

+ Dch ni thng thng: Ti a khng qu 150.000 ng/gi/ngi, tng ng khng qu 1.200.000 ng/ngy/ngi lm vic 8 ting;

+ Dch ui (dch ng thi): Ti a khng qu 400.000 ng/gi/ngi, tng ng 3.200.000 ng/ngy/ngi lm vic 8 ting;

Trong trng hp c bit t chc cc hi ngh quc t c quy m ln cn phi thu phin dch c trnh dch ui cao m bo cht lng ca hi ngh, th Th trng c quan, n v ch tr hi Ngh quyt nh mc chi dch ni cho ph hp v phi t sp xp trong phm vi d ton ngn sch c cp c thm quyn giao thc hin.

nh mc chi dch thut nu trn ch p dng trong trng hp c quan khng c Ngi phin dch cn thit phi i thu.

Trng hp cc c quan, n v cha c b tr ngi lm v tr cng tc bin, phin dch, nhng cng khng i thu bn ngoi, m s dng cn b ca cc c quan, n v tham gia cng tc bin, phin dch th c thanh ton ti a khng qu 50% mc bin, phin dch i thu ngoi. Th trng c quan, n v chu trch nhim quyt nh mc chi c th trong tng trng hp v phi c quy nh trong quy ch chi tiu ni b ca c quan, n v; ng thi phi chu trch nhim v vic giao thm cng vic ngoi nhim v thng xuyn c giao ca cn b v phi qun l cht lng bin, phin dch bo m tit kim, hiu qu.

h) Chi vn ho, vn ngh v tng phm:

Cn c tnh cht cng vic, yu cu i ngoi ca tng on khch nc ngoi vo lm vic ti Vit Nam, Th trng c quan, n v chu trch nhim n on quyt nh chi vn ho, vn ngh v tng phm trn tinh thn tit kim, khng ph trng hnh thc; c th nh sau:

- Chi vn ho, vn ngh:

+ i vi khch hng c bit: Do Th trng c quan c giao nhim v n tip ph duyt trong chng trnh n on;

+ i vi khch hng A, B v C: Tu tng trng hp c th, Th trng c quan c giao nhim v n tip ph duyt trong k hoch n on, nhng ti a mi on ch chi xem biu din ngh thut dn tc 1 ln theo gi v ti rp hoc theo hp ng biu din;

- Chi tng phm:

Tng phm l Sn phm do Vit Nam sn xut v th hin bn sc vn ho dn tc, mc chi c th nh sau:

+ i vi khch hng c bit: Do Th trng c quan c giao nhim v n tip ph duyt trong chng trnh n on;

+ i vi khch hng A:

. Trng on: Mc ti a khng qu 1.000.000 ng/ngi;

. Cc i biu khc: Mc chi ti a khng qu 300.000 ng/ngi;

+ i vi khch hng B:

. Trng on: Mc ti a khng qu 600.000 ng/ngi;

. Cc i biu khc: Mc chi ti a khng qu 300.000 ng/ngi;

+ i vi khch hng C:

. Trng on: Mc ti a khng qu 400.000 ng/ngi;

. Cc i biu khc: Mc chi ti a khng qu 300.000 ng/ngi.

i) i cng tc a phng v c s: Trng hp cn thit phi a khch i thm, lm vic ti cc a phng hoc c s theo chng trnh, k hoch c cp c thm quyn quyt nh th tiu chun n tip nh sau:

- C quan, n v ch tr n tip khch chu trch nhim chi ton b chi ph a n khch t ni chnh ti a phng, c s v chi ph n, ngh cho khch trong nhng ngy khch lm vic ti a phng, c s theo cc mc chi quy nh ti im b, c, d, khon 1 iu 2;

- C quan, n v a phng hoc c s ni khch n thm v lm vic chi tip khch gm nc ung, hoa qu, bnh ngt. Mc chi theo quy nh ti im e khon 1 iu 2;

- Trng hp cn b Vit Nam c c tham gia on thp tng khch i thm v lm vic a phng th c thu phng ngh theo tiu chun 2 ngi/phng theo gi thc t ca loi phng tiu chun (Standard) ti khch sn ni on khch quc t . Trng hp on c l ngi khc gii th ngi l c thu 1 ngi/phng theo gi thc t ca loi phng tiu chun (Standard) ti khch sn ni on khch quc t . c thanh ton Ph cp lu tr theo ch hin hnh v cng tc ph i vi cn b, cng chc trong nc i cng tc trong nc.

k) Chi a khch i tham quan: Cn c tnh cht cng vic, yu cu i ngoi ca tng on, Th trng c quan, n v chu trch nhim n on quyt nh trong k hoch n on vic a khch i tham quan trn tinh thn tit kim, khng ph trng hnh thc. Mc chi a n khch t ni chnh n im tham quan, chi n, ngh cho khch trong nhng ngy i tham quan theo cc mc chi quy nh ti cc im b, c v d khon 1 iu 2 v c p dng cho c cn b pha Vit Nam tham gia a cc on i; s lng cn b Vit Nam tham gia on do Th trng c quan, n v ch tr n on ph duyt.

l) Trng hp on vo lm vic vi nhiu c quan, n v:

Trng hp on vo lm vic vi nhiu c quan, n v theo chng trnh, k hoch c cp c thm quyn ph duyt, th c quan, n v ch tr trong vic n on chu trch nhim v chi ph n, tin; tin n, tin thu ch , i li ca on theo mc chi quy nh ti cc im a, b, c, d, khon 1 iu 2. Cc c quan, n v c trong chng trnh lm vic vi on s chu trch nhim chi ph tip on trong thi gian on lm vic vi c quan, n v mnh theo k hoch c cp c thm quyn ph duyt. Mc chi tip khch p dng theo quy nh ti im e, khon 1 iu 2.

2. i vi cc on khch nc ngoi vo lm vic ti Vit Nam do khch t tc n, ; Vit Nam chi cc khon chi ph l tn, chi ph i li trong nc:

a) i vi khch c bit: Do Th trng c quan c giao nhim v n tip ph duyt trong chng trnh n on.

b) i vi khch hng A, hng B, hng C:

C quan ch tr n tip on vo c chi n tip on nh sau: Chi n tip ti sn bay; chi ph v phng tin i li trong thi gian on lm vic ti Vit Nam; chi ph tip x giao cc bui lm vic; chi ph dch thut; chi vn ho, vn ngh v tng phm; trong trng hp v quan h i ngoi xt thy cn thit th Th trng c quan c giao nhim v n tip c th ph duyt chi mi 01 ba cm thn mt.

Tiu chun chi n tip v mc chi theo tng hng khch nh quy nh ti im a, b, , e, g, h khon 1 iu 2.

c) Trng hp cn thit phi a khch i thm, lm vic ti cc a phng hoc c s theo chng trnh, k hoch c cp c thm quyn quyt nh th thc hin chi n tip nh quy nh ti im i, khon 1 iu 2.

d) Trng hp on lm vic vi nhiu c quan, n v theo chng trnh, k hoch c cp c thm quyn ph duyt th thc hin chi n tip nh quy nh ti im e, khon 1 iu 2.

3. i vi cc i s, trng i din cc t chc quc t khi kt thc nhim k cng tc ti Vit Nam :

C quan, n v c t chc mi cm thn mt khi chia tay, ti a khng qu 700.000ng/ngi bao gm c i din pha Vit Nam, mc chi ny bao gm c tin ung (ru, bia, nc ung sn xut ti Vit Nam, cha bao gm cc loi thu phi tr nh cung cp dch v theo quy nh hin hnh). Chi mua tng phm cho khch ti a khng qu 600.000 ng/ngi.

4. i vi cc on khch nc ngoi vo lm vic ti Vit Nam do khch t tc mi chi ph:

C quan, n v c on n lm vic ch c chi tip x giao cc bui on n lm vic, mc chi nh quy nh ti im e, khon 1 iu 2.Ph lc s 5. Ngi th trong l tn ngoi giao1. Nguyn tc xc nh ngi th:

- Nguyn tc tn ti trt t: ngi trn trc ngi di: ngi c cng nhn l quan trng nht c xp vo v tr c coi l hng un, ngi km quan trng nht c xp v tr cui cng. Thc hin quy tc ny trong sp xp ngi th, ngi ta thng cn c vo cp bc, tui tc, thm nin v thc t cng tc: ngi c cp bc cao hn s ngi v tr cao hn. Nu hai ngi c cng cp bc, ngi c thm nin lu hn s c xp v tr cao hn. Nu cng thm nin, th ngi nhiu tui hn s c xp v tr cao hn. Ngi tin nhim s xp sau ngi ng nhim, ngi gi cng v danh d ng nhin sau ngi gi chc v thc t.

- Th t chnh thc ca ngi th: Thng phi c vn bn quy nh v tr v ngi th ca mt quc gia, mt n v, t chc, cn c theo tm quan trng hay tiu ch ra ca quc gia, n v hay t chc . Ngi th trong cng mt on ca mt nc do nc quyt nh trn c s vn bn quy nh ngi th ca h. V vy, nn c s phi hp vi ngi chu trch nhim l tn ca cc on nc khch ly thng tin v th bc ca h. Trong mt cuc hi ngh, th t sp xp trong phi on ca mt nc nn cho h t sp xp nu trc cha c lin h v l tn.

- Nguyn tc bnh ng gia cc nh nc: Cc nh nc c ch quyn u bnh ng nh nhau. Cc nguyn th quc gia Trong mt cuc hi ngh hay m phn, nguyn tc ny c c bit ch trng. gii quyt nguyn tc ngi th ny, vic sp xp ngi th ca cc quc gia (c, v tr phi on i din quc gia) trong mt cuc hi ngh, mt cuc m phn... m bo c tnh t chc v bnh ng ca cc phi on th c gii quyt theo th t ABC t A -Z hoc theo nguyn tc th th ABC bc thm ch ci ng u hoc cn c vo mt tiu ch khc da trn tnh cht ca tng hi ngh.

- Vic sp xp ngi th ca mt v khch trong mt ba tic, mt bui l ph thuc vo nh ch m h i din, vo cp bc v quy ch i din, vo cng v c bu hay b nhim, vo tui tc, thm nhin v danh ting ca ngi . Vic sp xp th t cc c nhn i din quc gia (nguyn th quc gia, i s) trong mt bui l, mt ba tic.... s cn c vo tui v thm nin cng tc trn cng v nguyn th hay i s hoc da trn mt s tiu ch khc nh mc quan h... Cn nh, cc tiu ch a ra sp xp ngi th phi c m bo thng nht t u n cui.

- Nguyn tc ngi th khng u quyn: mt ngi khi i din cho mt ngi khc th khng th c i x nh ngi mnh i din, nu ngi i din khng ng cp, tr trng hp i din cho nguyn th quc gia, v rng hn cho mt v tr khng th c ngi ng cp (b th tnh u, ch tch UBND tnh.. trong mt tnh). Trong trng hp sau, ngi i in c i x trng th nh ngi c i din.

- Nguyn tc nhng ch v nguyn tc lch s vi ph n: thng th ch mt bui l hay mt ba tic ngi v tr s 1t, ngi bn phi hay trc mt ch l v khch cho cp bc cao nht. Tuy nhin, nu tip khch chnh l ph n ng cp (nu ch l nam gii) hoc l nam gii c cp bc cao hn, ch s lch s nhng v tr s 1 cho khch.

- Nguyn tc linh hot v c tiu ch: Trong l tn, khng phi lc no cng c th nu ht cc th bc x hi trong vn bn quy nh. Trong nhiu trng hp, tnh linh hot l cn thit. Mt v khch khng d kin trc, khng c trong vn bn quy nh th bc nhng s c mt ca ngi ny l cn thit cho tnh cht ca s kin s c u tin dnh nhng v tr trang trng, thm ch trang trng nht (ngi thn ca ngi c trao tng hun chng ti bui l trao tng hun chng, nhng ngui c nhiu hun huy chng hay c trao gii c bit, hoc ngi c uy tn trong lnh vc vn hc, ngh thut...). Trong cc bui l thng, cc chc sc tn gio c xp sau cc quan chc dn s. nhng trong mt s trng hp khi tnh cht s kin mang tnh tn gio.. th v tr ca cc chc sc tn gio c cao. Chnh v vy, ngi th c th c nhng thay i, b sung so vi vn bn quy nh ngi th, nhng nht thit phi c tiu ch r rng v thng nht t u n cui cho nhng thay i .

- Nguyn tc tn trng khch nc ngoi: Khch nc ngoi n thm c xp trc khch ch nh, nu hai ngi cng cp. Ch ca khch nc ngoi trong mt on khch do chnh quyn nc xc nh ch khng phi nc ch nh.

- Nguyn tc quan tm n cc cp v chng: V c u tin v tr hn chng trong sp xp ngi th trong cc s kin yu cu s c mt ca c hai. Trong cc bui l, cc cp v chng c xp cng nhau cn c vo th bc ngi gi cng v c mi. Trong cc ba tic, cc cp v chng thng c tch ra. ngi cng mt dy hoc ngi cc bn khc nhau, tr trng hp h l ch nh.

2. Quy tc sp xp ngi th:

m bo sp xp ngi th trong l tn ngoi giao trong cc bn tic, bui l, hi ngh, ngi ta da vo mt s quy tc. Vic sp xp nn c nghin cu k v sp xp trc trc khi din ra s kin. Xin gii thiu mt s quy tc c bn sau:

-Bn phi trc, bn tri sau, gn trc, xa sau: Ch nhn c xc nh l v tr quan trng nht. V khch quan trng s 1 c xp bn phi ch nhn, v khch quan trng s 2 c xp bn tri ch nhn, v c th xen k tip theo. Quy tc ny c th linh hot trn thc t v l do th cht (thun tay tri, nng tai phi...) ca khch hay v mt l do t nh no , nhng phi bo cho khch bit. Trong trng

- T trong ra ngoi: Nguyn tc ngy c c bit lu trong xp cc on tham d hi ngh, trong vic xp c. Vic p dng cc nguyn tc khc trong trng hp ny phi c xt t pha trn khn i xung.

- Quy tc xp theo ch ci ABC: Nguyn tc ny c p dng trong cc hi ngh, cc cuc m phn, m bo c tnh t chc v bnh ng ca cc phi on. Th t sp xp cc nc theo th t ch ci ABC tn ca nc dch ra ngn ng ca nc ch nh hoc mt ngn ng quc t hoc mt ngn ng khc theo tho thun gia cc bn, t A -Z. Tuy nghin, bt cng nhc, ngi ta p dng quy tc ny nhng bc thm ch ci u tin i din tn quc gia c xp v tr s 1, cc v tr tip theo s theo th t ABC k t v tr s 1 tr i v ln ln pha trc (V d, trong ting Anh, v tr u tin l H, th v tr th 2 s l I, v tr cui cng l G).

- Cn c cp bc, tui tc, thm nin, thc t cng tc, danh d ca khch. Vic sp xp ngi th ca mt v khch trong mt ba tic, mt bui l ph thuc vo nh ch m h i din, vo cp bc v quy ch i din, vo cng v c bu hay b nhim, vo tui tc, thm nhin v danh ting ca ngi . Ngi c cp bc cao hn c xp v tr cao hn; hai ngi c cng cp bc th ngi c thm nin cng tc cao hn c xp cao hn; hai ngi c cng cp bc, cng thm nin th ai nhiu tui hn c xp trc hn; nu c ba tiu ch ging nhau c th cn c vo mt s tiu ch khc nh danh ting, mc quan h... Cn nh, cc tiu ch a ra sp xp ngi th phi c m bo thng nht t u n cui.

- Quy tc lch s vi ph n: ph n cng hm cp c u tin xp trc, ph n khng ngi bt u bn, khng ngi gia hai chn bn. Phu nhn ca khch c xp trc khch, (nhng phu qun ca khch la xp sau ngi c th bc k tip khch)

- Quy tc tn trng khch nc ngoi: Khch nc ngoi c u tin hn so vi khch a phng (trong nc) nu cng cp.

- Quy tc xen k: xen k khch trong nc v nc ngoi, nam vi n; cc cp v chng khng nn ngi gn nhau trong mt ba tic tr trng hp cn phi ng ch tr mt bn tic.

Tuy khng phi l quy tc, nhng khi sp xp ngi th, cn ch mt s vn sau, trong chng mc nht nh, vic thay i khng lm nh hng nhiu n vic sp xp.

+ Tnh tng ng ca cc khch cng d (ngh nghip, ngn ng...)

+ Nn chn bn trn hoc bn vung b tr ba tic.

+ Cn lp s sp xp trc khi din ra hi ngh

+ Xp ch chnh v khch chnh i din khi s ngi chn. Xp ch chnh v khch chnh lin k khi s ngi cng d mt bn n l l, hoc chn.

+ Khi xp khch cc l i bui l v tr ca ngi quan trng nht xc nh vic sp xp ngi th tip theo. Thng th ngi ny gia, nhng cng c th xp u tin bn phi. Lc ny, cng tun theo cc nguyn tc trn nhng linh hot hn, bn phi xem nh n.Ph lc s 6. Cch sp xp ch ngi trn xe t

i vi loi xe 4 ch ngi, gh bn phi li xe l gh dnh cho ngi c cp bc thp nht (chuyn vin, phin dch hoc bo v); hng gh sau: ch bn phi dnh cho khch, ch bn tri dnh cho ch. Nu hai ngi ngi sau u l khch th ngi ngi bn phi c cp bc cao hn. Nu c 3 ngi ngi hng gh sau th ngi ngi gia c cp bc thp nht, ni chung khng nn xp ngi 3 ngi hng gh sau tr khi hn hu.

Ph lc s 7. Cch sp xp bn tip x giao v hi m

1. Tip x giao:

Nhn chung tp qun cc nc xp ch ngi bn tri, khch ngi bn phi, phin dch ngi sau hoc bn cnh trng on.

Ghi ch: KC: Khch chnh (Trng on khch)

CC: Ch chnh (Trng on ch nh)

PD: Phin dch

K: KhchC: Ch

2. Hi m:

Mt vi nc xp nh kiu ngi tip khch, nhng nhn chung tp qun cc nc xp bn hi m l bn di hoc bn oval, mi on ngi mt bn; trng on ngi gia, phin dch ngi bn tri (v tr ca phin dch khng coi l thnh vin on); cc v tr tip theo xp theo th t ngi th t phi sang tri.

Ghi ch: KC: Khch chnh (Trng on khch)

CC: Ch chnh (Trng on ch nh)

PDC: Phin dch pha ch nh

PDK: Phin dch pha khch

K: KhchC: Ch

Quc k hai nc loi nh, t i din pha trc mt trng on hi m mi bn, ch trnh t ngay trc mt ngi tham d.

B Y T

V HTQT

QUY TRNH

N TIP KHCH QUC T

M s: QT.03.HTQT

Ngy ban hnh:

Ln sa i:

Tng s trang:

B Y T

QUY TRNH

N TIP KHCH QUC T

QT.03.HTQT

Ngi vitNgi kim traNgi ph duytH v tnPhm Th Nga

Chuyn vinTS. Trn Th Ging Hng

V trng TS. Nguyn Quc Triu

B trngK

Ngi c lin quan phi nghin cu v thc hin ng cc ni dung ca quy nh ny.

Ni dung trong quy nh ny c hiu lc thi hnh nh s ch o ca Th trng c quan B Y t.

Mi n v ch c phn phi 01 bn (c ng du kim sot). Khi cc n v c nhu cu phn phi thm ti liu phi ngh vi th k ISO c bn ng du c kim sot. File mm c cung cp trn mng ni b chia s thng tin.NI NHN (ghi r ni nhn ri nh du X bn cnh)

THEO DI TNH TRNG SA I (tnh trng sa i so vi bn trc )

TrangHng mc sa iTm tt ni dung hng mc sa i

Tip nhn thng tin

Xy dng chng trnh chi tit

kin ch o

Ph duyt

Trin khai thc hin

Tng hp thng tin, trnh Lnh o B

Tip nhn thng tin

Trin khai thc hin

kin ch o

Ph duyt

3