101 open text sap extended enterprise content management for partners (no narrations)
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8/3/2019 101 Open Text Sap Extended Enterprise Content Management for Partners (No Narrations)
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Jody WhiteExtended ECM Program ManagerOpen Text
101 Open Text SAP Extended Enterprise ContentManagement for Partners
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What is Enterprise Content Management?
SAP 2007 / Page 2
Enterprise Content Management (ECM) is the technologies used to capture,manage, store, preserve, and deliver content and documents related to organizationalprocesses. ECM tools and strategies allow the management of an organization'sunstructured information, wherever that information exists.
Source: AIIM The ECM Association
Manage Content Lifecycle
Reduce TransactionCost
ImproveProductivity
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Global Roll-out &Availability
CY 2010CY 2009
SAP Extended ECM by Open Text 10.0 Q2 2010 General availability: Q2 2010
Key Features:
Records Management for SAP PLM/DMS Documents
Enterprise Connect Integration for Open Text Document Mgmt
TBD
SAP Extended ECM by Open Text 10.0 Q2 2010 General availability: Q2 2010
Key Features:
Records Management for SAP PLM/DMS Documents
Enterprise Connect Integration for Open Text Document Mgmt
TBD
SAP Extended ECM by Open Text 9.7.1 ASAP
General availability: As soon as on pricelist
SAP Versions:
SAP R/3 4.6C, R/3 4.7*, ERP 2004, ERP 6.0* (includes SAP PLM)
SAP CRM 4.0*, 2005*, 2007*
SAP SCM 2004, 2005*, 2007*, 7.0*
SAP SRM 2004, 2005*, 2007*, 7.0*
*= Includes DoD certifiedRecords Management on SAP ArchiveLink Documents and SAP Print Lists
UI: English, German, French
SAP Extended ECM by Open Text 9.7.1 ASAP
General availability: As soon as on pricelist
SAP Versions:
SAP R/3 4.6C, R/3 4.7*, ERP 2004, ERP 6.0* (includes SAP PLM)
SAP CRM 4.0*, 2005*, 2007*
SAP SCM 2004, 2005*, 2007*, 7.0*
SAP SRM 2004, 2005*, 2007*, 7.0*
*= Includes DoD certifiedRecords Management on SAP ArchiveLink Documents and SAP Print Lists
UI: English, German, French
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Target Customer
A
B
C
Keywords to listen for: Inability to Access Content across
applications
Optimization/Transformation
Lack of Process visibility
SOX Compliance
Mergers / Acquisitions
Mitigating Risk / Records Mgmt
Target customer profile Installed or net new customers implementing SAP
Business Suite (at least one of the 5 component: ERP,CRM, PLM,SRM, SCM)
Companies with annual revenue of greater than $1 billion,specifically PCN and LE accounts and upper ME
Companies across all Industries
Target Audience C-Level Executives
LOB senior management teams
General Counsel Records Managers
VP of IT
IT Management
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Ext.
EC
M
SAP Business Suite
SAP Business Process Platform
How Extended ECM Expands the SAPBusiness Suite Footprint
User Experience
User Experience
Desktop
Desktop Browser
Browser Outlook
Outlook SAP Portal
SAP Portal SAP GUI
SAP GUI
CaptureContent Access
Document ManagementRecords Management
CollaborationWorkflowArchive
End-to-endprocesses
360 view
Content in SAPContext
Preferred userinterface
Full blown ECMwithin SAP
Link structuredand unstructuredContent
Tight integrationinto SAP
ERP
CRM
SRM
PLM
SCM
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Score Card & Qualifying Questions |SAP Extended ECM by Open Text
Ten Questions To Decide If The
Account Is A Good Target
Y = 1 / N =
0Do they have SAP Business Suite?
Do we have executive access?
Does this company manage a lot ofcontent that supports business processes?
Does this company require to have users,partners, suppliers collaborate on contentand in the business decision process?
Is the company heavily regulated (either bylaw or voluntarily)?
Does the company have a recordsmanagement program?
Are your users required to log into multipleapplications to find business documents tomake decisions?
Is your prospect considering a solutionsuch as EMC-Documentum or IBM FileNet or do they already own thesesystems?
Is this an SAP strategic target account PCN or LE?
Do they have already own any Open Text?
A total score of 6 points or higher is agood target
5 10 =GO!
Do you have problems managing the growing volumeof unstructured content?
Are your users required to log into multiple applicationsto find business documents to make decisions?
Do your users spend a great deal of time searching forcontent?
Is litigation/compliance an issue for your organization?
Are you looking for a collaboration solution to supportbusiness decisions?
Does your organization do records management on
SAP content?
Would you like to manage all electronic and physicalrecords across your organization from within SAPGUI?
Does a lot of the content for one or many of yourbusiness processes reside outside of SAP?
Qualifying Questions
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The Key 5
things you will learn by the end of this session:
1. How Extended ECM enriches SAP business processes with content and the valueit brings with it.
2. How Extended ECM delivers the right content to the right business process.
3. Youll understand and be able to articulate the business problems Extended ECMsolves.
4. That Extended ECM is a productized SAP solution and there is no competition inthe marketplace that offers this functionality.
5. Extended ECM is backed by SAP, sold by SAPs sales force
SAP 2007 / Page 7
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SECTION 2: Understandingthe Value Proposition
1. Introduction
2. The Business Need to Integrate Enterprise Applications with ECM
3. The Solution3.1 Solution Enablers3.2 Value Drivers3.3 Business Processes
4. Why SAP Extended ECM?
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Sales User
Compliance
ManagerIT Manager
SAP UserCIO
People Need Accurate, Timely Information ToGet Their Jobs Done
I cant find thedocuments I need
to close out key
transactions.
I never have the
most accurate
information about
my client.
Supporting
multiple systems isoverwhelming my
staff.
How can I manage
all our corporatecontent without
user involvement?
We dont managecontent on an
enterprise level.
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Typical Content-related Business Processes
Content Centric
More details to come
The primary business process is driven by SAP applications
Require structured data and unstructured content
Collaboration required to make appropriate business decisions
Content associated with transaction may need to be declared a corporate record and managed appropriately
Physical and electronic documents are required to support business decisions
Common themes of all processes
A few content-centric process examples
QualityManagement
Project /
EngagementManagement
Asset Operationand Maintenance
CustomerService
Supplier Management/Procurement
CorrespondenceManagement
RecordsManagement
ConstructionManagement
PlantMaintenance
TalentManagement
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The PainDisconnect of People, Process and Application
Structured and
unstructured content
continue to grow
Content locked in
siloed applications
Multiple departments,
users and applications
Content fragmented
across applications
Difficult to
collaborate
No consistent approach
to records management
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ECM Solutions are Becoming an IntegralComponent to Core Business Processes
Value
Stage of Maturity
Best of Breed(Specialized components)
Business
process-centric ECM(Content embedded in
business process)ECM Suite
(Integrated solution)
Increase Efficiency
Cost Reduction
Compliance Risk
Reduction
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The SolutionContent-Enriched Business Processes
Manage contentgrowth and reduce
administration costs
Integrated applications
accelerate IT landscapeconsolidation
Consistent, seamlessand efficient content
flow enterprise-wide
Content in
business contextCollaborative
workspaces
Records management
integrated with
business process
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Why SAP Extended ECM by Open Text?
Flexible interface choices for effectivebusiness applications
Integrated technology platform connectspeople, processes and content
Increased control of processes across theentire company
Better decision making based oncomprehensive insight
End-to-end solution for ERP-ECM built withindustry best practices
Lower TCO with native integration
Co-innovation brings best-of-breed together
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Make Your Business ProcessesMore Efficient and Effective
Help users perform daily tasks efficiently
Help people to work effectively across enterprise boundaries
Manage cost - and keep things simple
Manage unstructured content in the context of processes
Make sure organization complies with regulations inevery region
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Business Process-Centric ECM
SAP
Business Object
Roles
Data
Transactions
Events
Content-Enriched Business Processes
Extended ECM by Open Text
Content
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SAP
Business Process
Platform
SAP Extended ECM by Open Text
Provide secure native
access for
users of SAP and
non-SAP software
Empower teams
with internal and
external users to
collaborate efficiently
Define, control and
accelerate decision
processes
Automate filing
and indexing
Control the content
and reduce
compliance costs
Consolidate repositories
and storage management
Leverage a business process
platform for Enterprise Content
Management
Enable consistent
document handling
and Microsoft Office
integration
SAP 2007 / Page 17
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SAP AG 2009. All rights reserved. / Page 18
Content Access
SAP
Business ProcessPlatform
Role-based UI
Integration into MS Office,Web and SAP GUI
Comprehensive Search
Content Browsing and
Navigation Virtual Foldering
Personalization
Permission and RoleManagement
Reduce search costs
Improve SAP user productivity
Increase content accessibilityfor cross-functionalcollaboration
Reduce deployment time
Eliminate need for end-usertraining
Employee self-service
Customer folder for customer service
Supplier self-service
Plant maintenance
Your scenario
Business Processes
Solution Enablers Value Drivers
Provide secure nativeaccess for
users of SAP and non-
SAP software
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SAP AG 2009. All rights reserved. / Page 19
Collaboration
Empower teamswith internal and
external users to
collaborate efficiently
Team and Project rooms
Shared Workspace
Forums
Discussions
Notifications
Task Lists
News Channels/Ticker
Polls
Boost productivity andaccelerate business decisions
Connect project teams globally
Push business decisions to theappropriate individuals
Streamline/automatecommunication within theorganization
Reduce risks by providingsecure access to content
Asset Operation and Maintenance
Creation and Negotiation of Contracts
Quality Management
Project Management
Your scenario
Business Processes
Solution Enablers Value Drivers
SAP
Business ProcessPlatform
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Content Centric Workflow
Define, control andaccelerate decision
processes Ad hoc document workflow
Work item lists
Notifications
Workflow Editor
Workflow Monitor
Reduce review and approvalprocess costs
Cut cost of document-regulatedprocesses
Decrease time spent ondocument-intensive processes
Improve processes andcompliance by using electronicsignatures
Contract Management
Employee On-Boarding
Asset Requests
Real Estate Management
Your scenario
Business Processes
Solution Enablers Value Drivers
SAP
Business ProcessPlatform
SAP 2007 / Page 20
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Archive
Consolidaterepositories and
storage management Data and Document Archiving
Agnostic storage management
Content Move between differentstorage devices
SAP ILM integration
Advanced Security
Single Instance Archiving
Cut costs by consolidatingarchive platform
Decrease response times whenmanaging large volumes of dataand documents
Reduce risk by protecting
content with replication andtamper-proof storage
Significantly improve contentaccessibility
Archive platform consolidation
Data and Document Archiving
Upgrade of SAP application
Legacy Decommissioning
Your scenario
Business Processes
Solution Enablers Value Drivers
SAP
Business ProcessPlatform
SAP 2007 / Page 21
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Records Management
Control the contentand reduce
compliance costs File Plan and Administration
Metadata Management
Retention Schedules andLegal Holds
Physical Records Management
Advanced Circulation
Automatic Classification
Disposition
Audit Trails
Ensure holistic enterpriseprogram
Provide defensible dispositionof all corporate content
Improve ability to mitigate risks
Diminish exposure to discoverycosts
Reduce cost of storage throughproactive destruction
Facilitate easier decommissionof legacy content
Controlling the lifecycle of content across the enterprise
Records management of physical content
Departmental and / or enterprise records management
Your scenario
Business Processes
Solution Enablers Value Drivers
SAP
Business ProcessPlatform
SAP 2007 / Page 22
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Capture
Automate filing andindexing Scanning
Indexing
Forms Management
Intelligent Classification
Batch Processes
Imaging
Viewers
Bar-Code Recognition
Capture of various inboundtypes (paper, fax, mail)
Eliminate paper and free upoffice space
Reduce printing, copying andpaper storage costs
Ensure consistent and cost-effective filing and audits
Eliminate manual entry errors
Decrease cost of filing contentfrom non-SAP processes
Customer Correspondence
Claims and Complaint Management
Travel Expenses
Procurement Lifecycle Management
Your scenario
Business Processes
Solution Enablers Value Drivers
SAP
Business ProcessPlatform
SAP 2007 / Page 23
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Document Management
Enable consistentdocument handling
and Microsoft Office
integration
Version Control
Check In / Out
Metadata Categorization
Compound Documents
Audit Trail
User / Group Access
Content Type Agnostic
Comprehensive Search
Reduce time spent finding theone version of the truthdocument
Trim discovery costs acrossenterprise content
Shrink file server and legacy
document managementapplication costs
Decrease printing and copyingto desktops / file shares andbetween applications
Change Management
Contract Management
Regulated Documents
Quality Management
Your scenario
Business Processes
Solution Enablers Value Drivers
SAP
Business ProcessPlatform
SAP 2007 / Page 24
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What Is the Industry Saying?
We believe SAP users will see tremendous benefit in the ability to
transparently leverage ECM in conjunction with their portfolio of SAP
applications, without needing to change their existing processes, reimplement
their applications, or retrain their users
Rather than existing separately from established systems like ERP, content
management acts as an extension of them, allowing for exceptions to the
repeatable processes governed by ERP, as well as recognizing and capturingprocesses and data that should be managed in those systems.
The Deep Art of Enterprise Content ManagementTuesday, February 05, 2008
Jim Murphy
IDC: Enterprise Content Meets Enterprise Business
Processes Open Text & SAP Joint SolutionFebruary 2009
Melissa Webster
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SAP AG 2009. All rights reserved. / Page 26
Key Benefits of Integrating ECM and ERP
Consolidated andIntegrated Enterprise Platform
ERP /SAP User
Full blown ECMwithin SAP
Collaboration withnon-SAP andexternal users
MS Office integration
Extend Functionality
Web-based access toSAP content
All relevant informationin one view
Quick Search
ECM /Sales
User
Increase Process
Efficiency
IT Manager
Storage costs
ERP license costs
Administration costs
Reduce Cost
Compliance
Manager
Enterprise-wideelectronic and physicalRecords Management
including SAP content
Single set ofretention policies
Reduced corporateexposure to litigationand regulations
Mitigate Risk
CIO
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SAP AG 2009. All rights reserved. / Page 27
The Bottom Line ofContent Enriched Business Processes
Compliance and Risk Mitigation
Extended Functionality for SAP Users
Optimized Business Processes
Significant Cost Reduction
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Potential Buyers and How They Benefit
User Business Problems
CEO Improves compliance and reduces risk by providing secure, long-term archivingand disaster recovery capabilities; boosts productivity by integrating content withSAP transactions
CIO Improves IT efficiency, reduces administrative overhead, reduces the costsassociated with maintaining legacy applications, reduces total cost of ownership,enhances investment planning, and increases IT agility in aligning with businessgoals
General Counsel /Chief
Legal Officer /Records
Manager
Reduces risk associated with content, permits organization to adhere to industrystandards/certifications, federal, provincial regulations and SOX, DoD 5015.2, etc.
IT Management Shortens time-to-deploy cycles for major software projects, improves quality ofapplication development , reduces the amount of content/data needed to bestored/managed, and leverages existing infrastructure.
Heads of operating
departments (VP of Finance,
Chief Marketing Officer, VPof Sales, VP Customer
Service, etc.)
Improves efficiency by eliminating paper; streamlines processes; boostsproductivity and improves service quality and minimizes disruption of supply and
value chain processes due to missing or outdated documents/content andimproves ability to make business decisions,
Developers, performance
specialists, testing teams,
and QA engineers
Boosts productivity, maximizes reliability, and improves the quality of newapplication designs
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Please take the time
to read this
whitepaper andshare it with clients
/prospects. Its
honestly worth the
read.
WHITEPAPER Enterprise Content Meets EnterpriseBusiness Processes OTC SAP Joint Solution
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SAP 2007 / Page 30 SAP 2007 / Page 30
Thank you!
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