101 open text sap extended enterprise content management for partners (no narrations)

8/3/2019 101 Open Text Sap Extended Enterprise Content Management for Partners (No Narrations)

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Jody WhiteExtended ECM Program ManagerOpen Text

101 Open Text SAP Extended Enterprise ContentManagement for Partners


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What is Enterprise Content Management?

SAP 2007 / Page 2

Enterprise Content Management (ECM) is the technologies used to capture,manage, store, preserve, and deliver content and documents related to organizationalprocesses. ECM tools and strategies allow the management of an organization'sunstructured information, wherever that information exists.

Source: AIIM The ECM Association

Manage Content Lifecycle

Reduce TransactionCost

ImproveProductivity


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Global Roll-out &Availability

CY 2010CY 2009

SAP Extended ECM by Open Text 10.0 Q2 2010 General availability: Q2 2010

Key Features:

Records Management for SAP PLM/DMS Documents

Enterprise Connect Integration for Open Text Document Mgmt

TBD

SAP Extended ECM by Open Text 10.0 Q2 2010 General availability: Q2 2010

Key Features:

Records Management for SAP PLM/DMS Documents

Enterprise Connect Integration for Open Text Document Mgmt

TBD

SAP Extended ECM by Open Text 9.7.1 ASAP

General availability: As soon as on pricelist

SAP Versions:

SAP R/3 4.6C, R/3 4.7*, ERP 2004, ERP 6.0* (includes SAP PLM)

SAP CRM 4.0*, 2005*, 2007*

SAP SCM 2004, 2005*, 2007*, 7.0*

SAP SRM 2004, 2005*, 2007*, 7.0*

*= Includes DoD certifiedRecords Management on SAP ArchiveLink Documents and SAP Print Lists

UI: English, German, French

SAP Extended ECM by Open Text 9.7.1 ASAP

General availability: As soon as on pricelist

SAP Versions:

SAP R/3 4.6C, R/3 4.7*, ERP 2004, ERP 6.0* (includes SAP PLM)

SAP CRM 4.0*, 2005*, 2007*

SAP SCM 2004, 2005*, 2007*, 7.0*

SAP SRM 2004, 2005*, 2007*, 7.0*

*= Includes DoD certifiedRecords Management on SAP ArchiveLink Documents and SAP Print Lists

UI: English, German, French


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Target Customer

A

B

C

Keywords to listen for: Inability to Access Content across

applications

Optimization/Transformation

Lack of Process visibility

SOX Compliance

Mergers / Acquisitions

Mitigating Risk / Records Mgmt

Target customer profile Installed or net new customers implementing SAP

Business Suite (at least one of the 5 component: ERP,CRM, PLM,SRM, SCM)

Companies with annual revenue of greater than $1 billion,specifically PCN and LE accounts and upper ME

Companies across all Industries

Target Audience C-Level Executives

LOB senior management teams

General Counsel Records Managers

VP of IT

IT Management


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Ext.

EC

M

SAP Business Suite

SAP Business Process Platform

How Extended ECM Expands the SAPBusiness Suite Footprint

User Experience

User Experience

Desktop

Desktop Browser

Browser Outlook

Outlook SAP Portal

SAP Portal SAP GUI

SAP GUI

CaptureContent Access

Document ManagementRecords Management

CollaborationWorkflowArchive

End-to-endprocesses

360 view

Content in SAPContext

Preferred userinterface

Full blown ECMwithin SAP

Link structuredand unstructuredContent

Tight integrationinto SAP

ERP

CRM

SRM

PLM

SCM


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Score Card & Qualifying Questions |SAP Extended ECM by Open Text

Ten Questions To Decide If The

Account Is A Good Target

Y = 1 / N =

0Do they have SAP Business Suite?

Do we have executive access?

Does this company manage a lot ofcontent that supports business processes?

Does this company require to have users,partners, suppliers collaborate on contentand in the business decision process?

Is the company heavily regulated (either bylaw or voluntarily)?

Does the company have a recordsmanagement program?

Are your users required to log into multipleapplications to find business documents tomake decisions?

Is your prospect considering a solutionsuch as EMC-Documentum or IBM FileNet or do they already own thesesystems?

Is this an SAP strategic target account PCN or LE?

Do they have already own any Open Text?

A total score of 6 points or higher is agood target

5 10 =GO!

Do you have problems managing the growing volumeof unstructured content?

Are your users required to log into multiple applicationsto find business documents to make decisions?

Do your users spend a great deal of time searching forcontent?

Is litigation/compliance an issue for your organization?

Are you looking for a collaboration solution to supportbusiness decisions?

Does your organization do records management on

SAP content?

Would you like to manage all electronic and physicalrecords across your organization from within SAPGUI?

Does a lot of the content for one or many of yourbusiness processes reside outside of SAP?

Qualifying Questions


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The Key 5

things you will learn by the end of this session:

1. How Extended ECM enriches SAP business processes with content and the valueit brings with it.

2. How Extended ECM delivers the right content to the right business process.

3. Youll understand and be able to articulate the business problems Extended ECMsolves.

4. That Extended ECM is a productized SAP solution and there is no competition inthe marketplace that offers this functionality.

5. Extended ECM is backed by SAP, sold by SAPs sales force

SAP 2007 / Page 7


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SECTION 2: Understandingthe Value Proposition

1. Introduction

2. The Business Need to Integrate Enterprise Applications with ECM

3. The Solution3.1 Solution Enablers3.2 Value Drivers3.3 Business Processes

4. Why SAP Extended ECM?


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Sales User

Compliance

ManagerIT Manager

SAP UserCIO

People Need Accurate, Timely Information ToGet Their Jobs Done

I cant find thedocuments I need

to close out key

transactions.

I never have the

most accurate

information about

my client.

Supporting

multiple systems isoverwhelming my

staff.

How can I manage

all our corporatecontent without

user involvement?

We dont managecontent on an

enterprise level.


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Typical Content-related Business Processes

Content Centric

More details to come

The primary business process is driven by SAP applications

Require structured data and unstructured content

Collaboration required to make appropriate business decisions

Content associated with transaction may need to be declared a corporate record and managed appropriately

Physical and electronic documents are required to support business decisions

Common themes of all processes

A few content-centric process examples

QualityManagement

Project /

EngagementManagement

Asset Operationand Maintenance

CustomerService

Supplier Management/Procurement

CorrespondenceManagement

RecordsManagement

ConstructionManagement

PlantMaintenance

TalentManagement


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The PainDisconnect of People, Process and Application

Structured and

unstructured content

continue to grow

Content locked in

siloed applications

Multiple departments,

users and applications

Content fragmented

across applications

Difficult to

collaborate

No consistent approach

to records management


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ECM Solutions are Becoming an IntegralComponent to Core Business Processes

Value

Stage of Maturity

Best of Breed(Specialized components)

Business

process-centric ECM(Content embedded in

business process)ECM Suite

(Integrated solution)

Increase Efficiency

Cost Reduction

Compliance Risk

Reduction


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The SolutionContent-Enriched Business Processes

Manage contentgrowth and reduce

administration costs

Integrated applications

accelerate IT landscapeconsolidation

Consistent, seamlessand efficient content

flow enterprise-wide

Content in

business contextCollaborative

workspaces

Records management

integrated with

business process


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Why SAP Extended ECM by Open Text?

Flexible interface choices for effectivebusiness applications

Integrated technology platform connectspeople, processes and content

Increased control of processes across theentire company

Better decision making based oncomprehensive insight

End-to-end solution for ERP-ECM built withindustry best practices

Lower TCO with native integration

Co-innovation brings best-of-breed together


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Make Your Business ProcessesMore Efficient and Effective

Help users perform daily tasks efficiently

Help people to work effectively across enterprise boundaries

Manage cost - and keep things simple

Manage unstructured content in the context of processes

Make sure organization complies with regulations inevery region


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Business Process-Centric ECM

SAP

Business Object

Roles

Data

Transactions

Events

Content-Enriched Business Processes

Extended ECM by Open Text

Content


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SAP

Business Process

Platform

SAP Extended ECM by Open Text

Provide secure native

access for

users of SAP and

non-SAP software

Empower teams

with internal and

external users to

collaborate efficiently

Define, control and

accelerate decision

processes

Automate filing

and indexing

Control the content

and reduce

compliance costs

Consolidate repositories

and storage management

Leverage a business process

platform for Enterprise Content

Management

Enable consistent

document handling

and Microsoft Office

integration

SAP 2007 / Page 17


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SAP AG 2009. All rights reserved. / Page 18

Content Access

SAP

Business ProcessPlatform

Role-based UI

Integration into MS Office,Web and SAP GUI

Comprehensive Search

Content Browsing and

Navigation Virtual Foldering

Personalization

Permission and RoleManagement

Reduce search costs

Improve SAP user productivity

Increase content accessibilityfor cross-functionalcollaboration

Reduce deployment time

Eliminate need for end-usertraining

Employee self-service

Customer folder for customer service

Supplier self-service

Plant maintenance

Your scenario

Business Processes

Solution Enablers Value Drivers

Provide secure nativeaccess for

users of SAP and non-

SAP software


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Collaboration

Empower teamswith internal and

external users to

collaborate efficiently

Team and Project rooms

Shared Workspace

Forums

Discussions

Notifications

Task Lists

News Channels/Ticker

Polls

Boost productivity andaccelerate business decisions

Connect project teams globally

Push business decisions to theappropriate individuals

Streamline/automatecommunication within theorganization

Reduce risks by providingsecure access to content

Asset Operation and Maintenance

Creation and Negotiation of Contracts

Quality Management

Project Management

Your scenario

Business Processes


SAP



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Content Centric Workflow

Define, control andaccelerate decision

processes Ad hoc document workflow

Work item lists

Notifications

Workflow Editor

Workflow Monitor

Reduce review and approvalprocess costs

Cut cost of document-regulatedprocesses

Decrease time spent ondocument-intensive processes

Improve processes andcompliance by using electronicsignatures

Contract Management

Employee On-Boarding

Asset Requests

Real Estate Management

Your scenario

Business Processes


SAP


SAP 2007 / Page 20


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Archive

Consolidaterepositories and

storage management Data and Document Archiving

Agnostic storage management

Content Move between differentstorage devices

SAP ILM integration

Advanced Security

Single Instance Archiving

Cut costs by consolidatingarchive platform

Decrease response times whenmanaging large volumes of dataand documents

Reduce risk by protecting

content with replication andtamper-proof storage

Significantly improve contentaccessibility

Archive platform consolidation

Data and Document Archiving

Upgrade of SAP application

Legacy Decommissioning

Your scenario

Business Processes


SAP


SAP 2007 / Page 21


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Records Management

Control the contentand reduce

compliance costs File Plan and Administration

Metadata Management

Retention Schedules andLegal Holds

Physical Records Management

Advanced Circulation

Automatic Classification

Disposition

Audit Trails

Ensure holistic enterpriseprogram

Provide defensible dispositionof all corporate content

Improve ability to mitigate risks

Diminish exposure to discoverycosts

Reduce cost of storage throughproactive destruction

Facilitate easier decommissionof legacy content

Controlling the lifecycle of content across the enterprise

Records management of physical content

Departmental and / or enterprise records management

Your scenario

Business Processes


SAP


SAP 2007 / Page 22


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Capture

Automate filing andindexing Scanning

Indexing

Forms Management

Intelligent Classification

Batch Processes

Imaging

Viewers

Bar-Code Recognition

Capture of various inboundtypes (paper, fax, mail)

Eliminate paper and free upoffice space

Reduce printing, copying andpaper storage costs

Ensure consistent and cost-effective filing and audits

Eliminate manual entry errors

Decrease cost of filing contentfrom non-SAP processes

Customer Correspondence

Claims and Complaint Management

Travel Expenses

Procurement Lifecycle Management

Your scenario

Business Processes


SAP


SAP 2007 / Page 23


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Document Management

Enable consistentdocument handling

and Microsoft Office

integration

Version Control

Check In / Out

Metadata Categorization

Compound Documents

Audit Trail

User / Group Access

Content Type Agnostic

Comprehensive Search

Reduce time spent finding theone version of the truthdocument

Trim discovery costs acrossenterprise content

Shrink file server and legacy

document managementapplication costs

Decrease printing and copyingto desktops / file shares andbetween applications

Change Management

Contract Management

Regulated Documents

Quality Management

Your scenario

Business Processes


SAP


SAP 2007 / Page 24


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What Is the Industry Saying?

We believe SAP users will see tremendous benefit in the ability to

transparently leverage ECM in conjunction with their portfolio of SAP

applications, without needing to change their existing processes, reimplement

their applications, or retrain their users

Rather than existing separately from established systems like ERP, content

management acts as an extension of them, allowing for exceptions to the

repeatable processes governed by ERP, as well as recognizing and capturingprocesses and data that should be managed in those systems.

The Deep Art of Enterprise Content ManagementTuesday, February 05, 2008

Jim Murphy

IDC: Enterprise Content Meets Enterprise Business

Processes Open Text & SAP Joint SolutionFebruary 2009

Melissa Webster


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Key Benefits of Integrating ECM and ERP

Consolidated andIntegrated Enterprise Platform

ERP /SAP User

Full blown ECMwithin SAP

Collaboration withnon-SAP andexternal users

MS Office integration

Extend Functionality

Web-based access toSAP content

All relevant informationin one view

Quick Search

ECM /Sales

User

Increase Process

Efficiency

IT Manager

Storage costs

ERP license costs

Administration costs

Reduce Cost

Compliance

Manager

Enterprise-wideelectronic and physicalRecords Management

including SAP content

Single set ofretention policies

Reduced corporateexposure to litigationand regulations

Mitigate Risk

CIO


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The Bottom Line ofContent Enriched Business Processes

Compliance and Risk Mitigation

Extended Functionality for SAP Users

Optimized Business Processes

Significant Cost Reduction


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Potential Buyers and How They Benefit

User Business Problems

CEO Improves compliance and reduces risk by providing secure, long-term archivingand disaster recovery capabilities; boosts productivity by integrating content withSAP transactions

CIO Improves IT efficiency, reduces administrative overhead, reduces the costsassociated with maintaining legacy applications, reduces total cost of ownership,enhances investment planning, and increases IT agility in aligning with businessgoals

General Counsel /Chief

Legal Officer /Records

Manager

Reduces risk associated with content, permits organization to adhere to industrystandards/certifications, federal, provincial regulations and SOX, DoD 5015.2, etc.

IT Management Shortens time-to-deploy cycles for major software projects, improves quality ofapplication development , reduces the amount of content/data needed to bestored/managed, and leverages existing infrastructure.

Heads of operating

departments (VP of Finance,

Chief Marketing Officer, VPof Sales, VP Customer

Service, etc.)

Improves efficiency by eliminating paper; streamlines processes; boostsproductivity and improves service quality and minimizes disruption of supply and

value chain processes due to missing or outdated documents/content andimproves ability to make business decisions,

Developers, performance

specialists, testing teams,

and QA engineers

Boosts productivity, maximizes reliability, and improves the quality of newapplication designs


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Please take the time

to read this

whitepaper andshare it with clients

/prospects. Its

honestly worth the

read.

WHITEPAPER Enterprise Content Meets EnterpriseBusiness Processes OTC SAP Joint Solution


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SAP 2007 / Page 30 SAP 2007 / Page 30

Thank you!