div class=ts-pagebuttonPage 1button div class=ts-image amp-img class=ts-thumb alt=Page 1: archivewpplorgarchivewpplorgwphistoryPhilipCrosbyQualityIsFreeIfYou · Quality is Free — if you understand it By Philip B Crosby Chairman and CEO Philip Crosby Associates src=https:reader031vdocumentssitereader031viewer20220311015ba12a7609d3f2b16a8bce9dhtml5thumbnails1jpg width=142 height=106 layout=responsive amp-img divdivdiv class=ts-pagebuttonPage 2button div class=ts-image amp-img class=ts-thumb alt=Page 2: archivewpplorgarchivewpplorgwphistoryPhilipCrosbyQualityIsFreeIfYou · Quality is Free — if you understand it By Philip B Crosby Chairman and CEO Philip Crosby Associates src=https:reader031vdocumentssitereader031viewer20220311015ba12a7609d3f2b16a8bce9dhtml5thumbnails2jpg width=142 height=106 layout=responsive amp-img divdivdiv class=ts-pagebuttonPage 3button div class=ts-image amp-img class=ts-thumb alt=Page 3: archivewpplorgarchivewpplorgwphistoryPhilipCrosbyQualityIsFreeIfYou · Quality is Free — if you understand it By Philip B Crosby Chairman and CEO Philip Crosby Associates src=https:reader031vdocumentssitereader031viewer20220311015ba12a7609d3f2b16a8bce9dhtml5thumbnails3jpg width=142 height=106 layout=responsive amp-img divdivdiv class=ts-pagebuttonPage 4button div class=ts-image amp-img class=ts-thumb alt=Page 4: archivewpplorgarchivewpplorgwphistoryPhilipCrosbyQualityIsFreeIfYou · Quality is Free — if you understand it By Philip B Crosby Chairman and CEO Philip Crosby Associates src=https:reader031vdocumentssitereader031viewer20220311015ba12a7609d3f2b16a8bce9dhtml5thumbnails4jpg width=142 height=106 layout=responsive amp-img divdiv