Dr.Amita Joshi at Samuel Drugs Limited

Amita Joshi’s Strengths IntelligenceNon Conformist(defied irrational norms, spoke out against discrimination)Methodical and organized ( assessed cultural shortcoming in the

organization and addressed them constructively)Encouraging(Delegated responsibilities, gave credit where it was due) Likes to take up challenges(left security and power of an IAS so that she

could a difference in the lives of many people) Encouraged feedbackCircumspect in the use of company resourcesAccessible to employeesTook hard decisions when required(40% cut in manpower)Excellent administratorBelieved in People- in their inherent capability and willingness to

work(McGregor’s Theory Y).

Amita Joshi’s weaknessesTrusted people easilyToo much faith in other person’s integrityWasn’t able to judge people on a personal level(good or

bad)Gave full autonomy where it was not requiredShe took things personally( She felt betrayed and

disgusted that somebody she had given major promotion could do this to her)

She believed that like her, everyone adhered to moral and ethical principles.(Similar-to-me effect)

Strengths of Rajesh MishraGreat interpersonal skillsExcellent performerQuick learnerRational and charismaticGood domain knowledge(marketing)Had good negotiation skillsGood crisis-management skillsBelieved in his own abilities (Self Concordance)

Weaknesses of Rajesh MishraNot a team playerQuestionable ethicsOpportunist

FIRO B Analysis - AMITA JOSHIINCLUSION CONTROL AFFECTION

EXPRESSED TOWARDS OTHERS

HIGH HIGH/MEDIUM HIGH

WANTED FROM OTHERS

LOW LOW HIGH

FIRO B Analysis - RAJESH MISHRAINCLUSION CONTROL AFFECTION

EXPRESSED TOWARDS OTHERS

LOW HIGH HIGH

WANTED FROM OTHERS

HIGH LOW LOW

Both Amita Joshi and Rajesh Mishra have a high need for control; This could be one of the reasons why a conflict has arisen

Ego States : Amita JoshiEgo State Context

Nurturing Parent She encouraged everyone to give her feedback, delegated responsibilities, gave credit when it was due.

Adult Took a rational decision by downsizing workforce by 40%.

Natural/Fun child She believed in and trusted other people.

Rebellious Child She was non conformist. Habitually defied irrational social norms.

Ego States : Rajesh MishraEgo State Context

Critical Parent He was controlling and regulating.

Adult He was a rational and logical individual .Worked without any values and emotions.

Adapted Child

Natural/Fun child Worked according to his own whims and fancies

Rebellious Child Did not comply with Amita Joshi’s wishes and secured the tender for EPL. Took decision without consulting his superiors.

Here, Amita Joshi is operating from the ‘Nurturing parent’ ego state; she has overseen the rise of Rajesh Mishra from a general manager to CEO in a few years.

Rajesh Mishra is operating from the ‘Rebellious child’ ego state; He’s doing something Amita Joshi wouldn’t want him to do, and he’s doing it without her knowledge.

Conditions to Conflict

Antecedent conditions:

1. Communication – Lack of communication between Amita Joshi and Rajesh Mishra

2. Structure – CEOs of two companies, one of whom is also in charge of marketing at the other company

3. Personal Variables –Amita Joshi had played a major role in Rajesh Mishra’s rise up the company ranks

1)Reason:Both parties want to secure the same government contract for their respective companies;

2)Type:Task Conflict (substantive conflict): Conflicting goals: Both parties wanted the same contract

Relationship Conflict (affective conflict): Amita Joshi felt betrayed by Rajesh Mishra

Process Conflict: Joshi wasn’t informed of EPL’s bid

3)Perceived conflict: Mishra goes behind Joshi’s back and puts in a bit for EPL, while being in charge of the bid from Samuel drugs; mobilizes contacts maintained by Samuel drugs to secure the deal for EPL

Felt conflict: EPL gets an order 10 times that of what Samuel drugs got

Conflict-Reason; Type; Perceived and felt conflict

Conflict resolution: ApproachesSolution Approach 1: Superordinate goals, Avoidance/Smoothing, altering the structural variables

EPL has better distribution capabilities and hence is better positioned to supply drugs to hospitals in remote areas  Amita Joshi can adopt the stance that EPL getting the bid was, on the whole, not a bad thing. Here, the Superordinate goals are the good of the Samuel drugs brand and the good of the people in the remote villages to which the generic drugs are to be supplied.Amita Joshi can avoid a showdown with Mishra, or she can have a non-confrontational dialogue with him regarding the contract.She can also restructure the departments so that there’s better communication within the organisation.

Pros:1. A confrontation would have been detrimental to the public image of the company; at a personal level, Joshi can avoid Antagonizing Mishra, now a powerful entity in the company.

2) EPL’s growth would be beneficial to Samuel drugs as well, EPL is it’s subsidiary.

3)Mishra’s services can be retained by Samuel drugs: He’s competent and draws a comparatively low salary.

Cons:1)Amita’s authority would be undermined; this would set a bad precedent in the company.2) Mishra would still have access to Samuel drugs’ contacts; he might do something similar in the future. 3)Samuel drugs wouldn’t be able to match performance expectations

2)

Solution Approach 2:Authoritative command, altering the structural variablesJoshi can ask Mishra to resign from his position as head of marketing at Samuel drugs, so that he can “concentrate on “ his responsibilities as CEO of EPL;

Pros:1. Amita’s authority would be reinforced; the actions would sound out a warning that going behind the CEO’s back won’t be tolerated.

2) This will prevent Mishra from using Samuel drugs ‘contacts against themselves in the future

Cons: 1)Will create a bad public image for the parent company 2) Joshi would antagonize Mishra, now a powerful entity in the company 3) Samuel drugs would lose Mishra’s services; He’s competent and draws a comparatively low salary. 4)Samuel drugs wouldn’t be able to match performance expectations

2)

Solution Approach 3:Compromise, altering the personal variables, altering the structural variables Amita Joshi can set aside any anger she feels towards Mishra, reach a compromise: Samuel drugs can produce the generic drugs using their superior production capabilities, and EPL can supply these drugs to hospitals in remote areas using their distribution capabilities at the grassroots level. EPL will reap profits and Samuel drugs will also get margins.She can restructure the organization so that there is better communication.

Pros:

1) Samuel drugs would be able to reduce gap between anticipated and real performance.

3)Mishra’s services can be retained by Samuel drugs

Cons:1)If Mishra had acted out of selfishness, his actions would go unquestioned, which would set a bad precedent.2) Mishra would still have access to Samuel drugs’ contacts

Thank you!