amacom spring-summer 2015 catalog

7/21/2019 AMACOM Spring-Summer 2015 Catalog

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SPRING-SUMMER 2015

CATALOG of BOOK


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978-0-8144-1546-7

978-0-8144-3207-5

978-0-8144-3245-7

978-0-8144-7364-1

978-0-8144-1775-1

978-0-8144-1783-6978-0-8144-1348-7 978-0-8144-3280-8

978-0-8144-3273-0

978-0-8144-3177-1

978-0-8144-2030-0978-0-8144-7282-8

978-0-8144-1773-7 978-0-8144-0162-0978-0-8144-1748-5

978-0-8144-3366-9

E S T S E L L E R S F R OM AMA OM

978-0-8144-3286-978-0-8144-4911-0

978-0-8144-7426-6

978-0-8144-1342-


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AMACOM, a division of American Management Association,

publishes books on business, management, career growth,

current events, technology, personal finance, real estate,and self-help. AMACOM books help readers enhance their

personal and professional growth and reach into the future

to understand emerging trends and cutting-edge thinking.

1

SPRING-SUMMER 2015

CATALOG of BOOKS

New Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Title Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Sales Representatives, International Distributors,

and Amacom Sales Office Contacts . . . . . . . . . . . . . . . .35

Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Ordering Information . . . . . . . . . . . . . . . .inside back cover


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Make It MatterHow Managers Can Motivate by Creating MeaningScott Mautz

H

ow many people find a sense of purpose in their jobs? Unfortunately, stu

show that most do not. Their bodies may put in long hours, but their heand minds never punch in. And thats a terrible dilemma for organizations trto motivate their workforces to do more with less.

Make It Matter is the antidote to crisis levels of disengagement. This upbeat, onal book shows how meaning-rich workplaces connect, inspire, and catapult ployees into new realms of productivity and well-being.

Not only does the book make a convincing case for change, it also explains hobecome the kind of business where people love to work, and the kind of manpeople love to work for. Insightful research findings, stories, and guidelines hreaders create:

Direction: reframing work to add meaning Discovery: offering challenges athoughtful opportunities to learn and grow Devotion: cultivating an authencaring culture, free from corrosive behaviors

When people feel that they matter, they give their all. Channel that power everyone profits.

SCOTT MAUTZ (Cincinnati, OH) has worked at Procter & Gamble for 20 years and now ru$3-billion division. He is also a speaker and consultant on meaning-making leadership.

We work for a paycheck, but we long for meaning.

Link them and amazing things happen.

Be Your Customers HeroReal-World Tips & Techniques for the Service Front Lines

Adam Toporek

On the front lines of customer service, every day presents new and unexpechallengesand even the most dedicated employees can be caught unpared. They need confidence. They need training. They need help.

Be Your Customers Hero answers the call. The book provides customer-facing fessionals with short, simple, actionable advice designed to transform them heroes in the eyes of the customers they serve. Quick chapters show readers how

Achieve the mindset required for Hero-Class service

Understand the customers expectationsand exceed them

Develop powerful communication skills

Avoid the seven triggers guaranteed to set customers off

Handle difficult and even irrational customers with ease Become an indispensable part of any frontline team

Armed with the tools and techniques in this book, readers will start each worknowing they can conquer whatever problem comes their way.

ADAM TOPOREK(Orlando, FL) is a customer experience strategist and founder of CTS SeSolutions, a consultancy that provides organizations with real-world, customer-centric tions through workshops and training. He authors the popular blog Customers that Stick

It takes a hero to go above and beyond for customers.

NEW TITLES

2

APRIL 2015 Customer Service

Paperback 6 x 9 256 pages

eBook: 978-0-8144-4906-6

Print: 978-0-8144-4905-9

U.S. $17.95

MARCH 2015 Management

Hardcover 61/8 x 91/4 256 pages

eBook: 978-0-8144-3618-9

Print: 978-0-8144-3617-2

U.S. $24.95


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National print campaign targeting business,

economics, and political media

National Public Radio campaign

to both national and local stations

National talk radio campaign focusing on

both national and local news/talk stations

Online campaign

Outreach to university and business school m

Leverage the authors extensive business

media platform

Co-op advertising available

Confronting CapitalismReal Solutions for a Troubled Economic System

Philip Kotler

With the fall of the Berlin Wall, one economic modelemerged triumphant. Capitalismspanning a spectrumfrom laissez faire to authoritarianshapes the market econo-mies of all the wealthiest and fastest-growing nations.

But trouble is cracking its shiny veneer. In the U.S., Europe, andJapan, economic growth has slowed down. Wealth is concen-trated in the hands of a few; natural resources are exploited forshort-term profit; and good jobs are hard to find.

With piercing clarity, Philip Kotler explains 14 major problemsundermining capitalism, including persistent poverty, jobcreation in the face of automation, high debt burdens, the dis-proportionate influence of the wealthy on public policy, steepenvironmental costs, boom-bust economic cycles, and more.

Amidst its dire assessment of whats ail ing us, ConfrontingCapitalism delivers a heartening message: We can turn thingsaround. Movements toward shared prosperity and a higherpurpose are reinvigorating companies large and small, whileproposals abound on government policies that offer protections

without stagnation. Kotler identifies the best ideas, linkingprivate and public initiatives into a force for positive change.

Combining economic history, expert insight, business lessons,and recent data, this landmark book elucidates todays criticaldilemmas and suggests solutions for returning to a healthier,

more sustainable Capitalismthat works for all.PHILIP KOTLER (Chicago, IL) is the S.C. Johnson & Son DistinguishedProfessor of International Marketing at the Kellogg School of Man-agement, Northwestern University. Although best known as a market-ing guru, Kotler is a classically trained economist who did his Mastersstudies at the University of Chicago under Milton Friedman, thefamed Nobel laureate and free-market evangelist, before moving toMIT to pursue a Ph.D. under Paul Samuelson and Robert Solow, twoNobel Prize-winning Keynesian economists.

A sweeping analysis of capitalisms challenges

and a bold new direction for the future.

NEW TITLES

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APRIL 2015 Economics

Hardcover 6 1/8 x 9 1/4 256 pages

eBook: 978-0-8144-3646-2

Print: 978-0-8144-3645-5

U.S. $26.00


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When Kids Call the ShotsHow to Seize Control from Your Darling Bullyand Enjoy Being a Parent AgaSean Grover

R

ebellious, entitled, disrespectful, many kids pummel their parents with demaand boss them around with impunity. Experts might label them difficult

advise how to fix them. But parenting struggles rarely originate from just one sInstead, they erupt at the volatile intersection of a childs personality with a parown insecurities and behaviors. Fixing the child requires fixing yourself.

In When Kids Call the Shots, therapist and parenting expert Sean Grover untangleforces driving family dysfunction, and helps parents assume leadership roles. Wliberating message and perceptive advice, the book explores:

Three common bullying styles (defiant, manipulative, anxious) used by kids Parenting styles (guilt-prone, anxiety-fueled, fix-everything) that contribute topower imbalances Critical testing periods in a childs development Copinmechanisms that backfire Personalized plans for calmly exerting authority any scenario And more

Caving in to tantrums and threats breeds more of the same. Learn to stop the cycabusive behavior and make parenting a pleasure again.

SEAN GROVER, LCSW, (New York City) has worked in child development and adult psychotpy for 20 years, and maintains one of the largest private group therapy practices in the He has been quoted in Newsweek, New York Magazine, NPR, and elsewhere aparent-child relationships.

Are the children ruling the roost?

When parents reclaim their power, everyone benefits.

Eat Like a ChampionPerformance Nutrition for Your Young AthleteJill Castle, MS, RDN, CDN

Kids have their own nutritional needsespecially athletic kids. Yet most yoathletes arent eating properly to compete. Even if theyre on a healthy its often supplemented by convenient but empty calories that are actually sling them down.

Fortunately, with the right nutrition, young athletes can increase their energy, botheir motivation, gain muscle mass, overcome fatigue, and improve their pemance. Eat Like a Championwill help their parents:

Tailor diets for training, competition, and even off-season Find the best foodoptions, whether at home or on the go Address counterproductive or unheaeating patterns Understand where supplements, sports drinks, and performaenhancing substances doand dontfit in And more

It took a registered dietitian who specializes in child and adolescent nutritiowrite a book as focused and informative as thiscomplete with charts, recipes,practical meal and snack ideas that can help athletic youngsters eat to win. Imust-read for every parent of active kids ages eight through eighteen.

JILL CASTLE MS, RDN, CDN (New Canaan, CT) is a registered dietitian and child nutrition exA contributor to SportingKid magazine, a representative to the Youth Sports Safety Alliand the mother of four young athletes, she writes about sports nutrition for websites and sorganizations. She is the coauthor of Fearless Feeding.

Fuel the performance of your young athlete.

NEW TITLES

4

JULY 2015 Parenting / Health


eBook: 978-0-8144-3623-3

Print: 978-0-8144-3622-6

U.S. $16.95

JUNE 2015 Parenting


eBook: 978-0-8144-3601-1

Print: 978-0-8144-3600-4

U.S. $15.00


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National print campaign

National radio campaign

National Public Radio campaign

to both national and local stations

National syndicated article placement

Online campaign


No SweatHow the Simple Science of Motivation

Can Bring You a Lifetime of Fitness

Michelle Segar, Ph.D.

W

e start out with the best intentions. Were going to exercise

more and get in shape! Then five days a week at the gymturns into two then becomes none. We hit the snooze buttonand skip the morning run.

We really do want to be healthy and fit, but were overwhelmedand overextendedand exercise feels like another chore tocomplete. Is it any wonder we dont stick with it?

Behavior expert Michelle Segar has devoted her career to the sci-ence of motivation. InNo Sweat, she reveals that while betterhealth or weight loss sound like strong incentives, humanbeings are hardwired to choose immediate gratification overdelayed benefits. In other words, were not going to exerciseunless it makes us happy right now.

So whats the solution? To achieve lasting fitness, we have tochange our mindsbefore we can change our bodies. In NoSweat, Segar shows us how. Translating twenty years of researchon exercise and motivation into a simple four-point program,she helps readers broaden their definition of exercise, find plea-sure in physical activity, and discover realistic ways to fit it intotheir lives. Activities we enjoy, we repeatmaking this evidence-based system more sustainable in the long run than a regimenof intense workouts. Even if we dont sweat, we really benefit.

The success of the clients Segar has coached testifies to the po-wer of her program. Their stories punctuate the book, enter-taining and emboldening readers to break the cycle of exercise

failure once and for all. Complete with worksheets, tips, andtechniques, getting in shape has never been so easyor somuch fun.

MICHELLE SEGAR, PH.D., (Ann Arbor, MI) is a behavioral sustainabilityscientist and Director of the Sport, Health, & Activity Research andPolicy (SHARP) Center at the University of Michigan. She holds aPh.D. in Psychology and Masters degrees in Health Behavior andKinesiology. A sought-after advisor, her expertise has been featured in

The New York Times, Forbes, Elle, Prevention, and other majormedia.

No painno gainno more.

NEW TITLES

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JUNE 2015 Fitness


eBook: 978-0-8144-3486-4

Print: 978-0-8144-3485-7

U.S. $16.95


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Persuasion EquationThe Subtle Science of Getting Your WayMark RodgersForeword by Alan Weiss, author ofMillion Dollar Consulting

How do you get people to see things your way? Whether youre trying to secu

promotion, make a sale, or rally support for a new idea, the ability to per suthose around you is absolutely essential to success.

Merging research and real-world application, this insightful guide reveals what redrives decisions and introduces readers to the persuasion equationa powerful cbination of factors proven to speed agreement. Readers will discover the surprreasons people say yes and learn how to:

Radiate an aura of expertise Win trust and leverage credibility Build a businescase that appeals to both heart and mind Adapt for personality, gender, and geational differences Use language strategically Perfect the five-step persuasiprocess Generate group buy-in Master organizational politics And more

From crafting compelling emails to convincing a colleague to nailing the big pretation, Persuasion Equation is your personal recipe for success.

MARK RODGERS (Milwaukee, WI) is a principal partner of the Peak Performance BusGroup, which helps clients dramatically improve their ability to persuade. A sought-speaker, he has conducted more than 1,500 sales and persuasion workshops and avemore than 200 presentations a year. He pens the Persuasion Matters blog and is the auofAccelerate the Sale.

Want to know how to make things happen?

Venture MomFrom Idea to Income in Just 12 WeeksHolly Hurd

You can take care of kids and take care of business. Many mothers today are juing into the entrepreneurial ring, transforming simple ideas into profitable tures. And in the process, theyre creating flexible jobs for themselvesall withstart-up capital, business plans, or even babysitters.

Venture Mom recounts inspiring stories from women who have channeled their sions into money-making products and services, from designer onesies to glutencookies. Theyre thriving in the whirlwind of motherhood and entrepreneurship

Venture Mom helps anyone get started. It strips away the mystery of launching a bness and unlocks a fast, easy formula. No time for market research? No budgepromotion? In 12 steps, each achievable in a week, the book simplifies the starprocess and shares:

Tips and techniques for honing a concept, doing just enough research, andfinding the perfect name Five factors that improve the odds of success Freresources for logos, web design, and branding Strategies for leveraging emablogging, and social media And much more

Whether the goal is adding to the family finances or building a major enterpVenture Mom delivers the tools you need to make your business dream a reality

HOLLY HURD (Darien, CT) is founder and CEO of the online marketplace VentureMom.A mother of three, she is a lifelong entrepreneur whose projects range from financial pucts to home dcor.

No babysitter. No funding. No problem.

NEW TITLES

6

AUGUST 2015 Small Business &

Entrepreneurship


eBook: 978-0-8144-3639-4

Print: 978-0-8144-3638-7

U.S. $17.95

MAY 2015 Business Self-Help


eBook: 978-0-8144-3418-5

Print: 978-0-8144-3417-8

U.S. $17.95


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Online campaign

Leverage authors extensive media platform

Cross promotion of the paperback edition

and the new AMA seminar based on the boo

Efforts will include an AMA podcast, email

marketing, an article in MWorldmagazine,

and coverage in AMAs e-newsletters.


Just ListenDiscover the Secret to Getting Through to Absolutely Anyone

Mark GoulstonForeword by Keith Ferrazzi, author ofNever Eat Alone

Do you ever feel like youre talking to a brick wall?

The first step in persuading anyone to do anything is gettingthem to hear you out. But whether the person is a cynical col-league, furious customer, or overwhelmed spouse, their emo-tional barriers may be blocking your message. And if you cantbreak through, you cant move forward.

Just Listen has helped tens of thousands of people tear downwalls and establish productive communication. In this land-mark book, veteran psychiatrist and business coach MarkGoulston reveals simple, proven techniques for moving people

from resistance to consensus, explaining how to:Listen effectively Make even a total strangerperhaps apotential clientfeel felt Shift an angry or aggressiveperson into a calmer, more receptive state Use empathyjolts to quickly bridge communication gaps Turn negativepeople into assets using the Magic Paradox Achievebuy-in, the linchpin of all negotiation, persuasion, andsales And more

Barricades between people become barriers to success and hap-piness, so getting through is not just a fine artits a crucialskill. WithJust Listen, readers learn how to transform the impos-sible and unreachable people in their lives into true allies,

loyal customers, and lifelong friends.MARK GOULSTON (Los Angeles) is a business advisor, consultant, coach,speaker, and psychiatrist. The author of Get Out of Your Own Wayand other popular books, he blogs for Harvard Business Review,Fast Company, Business Insider, Huffington Post, and Psychol-ogy Today; co-hosts a weekly radio show; and is featured frequentlyin major media, includingThe Wall Street Journal, Fortune, News-

week, Time, CNN, Fox News, and theTODAYshow.

The bestseller on how to reach anyone

even the unreachable.

NEW TITLES

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MARCH 2015 Business Self-Help

Paperback 6 x 9 256 pagesHardcover edition: 978-0-8144-14

eBook: 978-0-8144-3648-6

Print: 978-0-8144-3647-9

U.S. $17.95

NOW

IN

PAPERBACK!


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Fitness After 40SECOND EDITIONYour Strong Body at 40, 50, 60, and Beyond

Vonda Wright, M.D. with Ruth Winter

A

s we age, our bodies changebut that doesnt have to impact our fitness leWe may not be teenagers anymore, but if we exercise smarter, we can rem

youthful, energetic, and strong.

Dr. Vonda Wright is the creator of a unique exercise program tailored to the nof mature athletes. In Fitness After 40, you will learn how to:

Understand your body, and approach exercise in a new way Maximize yourfitness while minimizing injury Gain flexibility Benefit from aerobic exer Build strength through resistance training Improve balance And much mo

Now in its second edition, the book includes targeted 20 Minutes to Burn workoa 6-week total-body plan, and new information on nutrition, injury prevention, preservation, the mind/body connection, and more.

Whatever your age or activity level, Fitness After 40will get you motivated, getmovingand feeling better than ever.

VONDA WRIGHT, M.D., (Pittsburgh, PA) is an orthopedic surgeon and director of PRIMA, aneering program for athletes over 40. A prominent authority on sports medicine and aaging, she has appeared on Dr. Oz, The Doctors, and CNN, and has been quoted inNew York Times, USA Today, Prevention, Fitness, and other major media. RUTH WIM.S. (Pt. Pleasant, NJ) is an award-winning science writer and author.

Whats age got to do with it?

The Eldercare ConsultantYour Guide to Making the Best Choices PossibleBecky Feola

Your elderly fathers memory is failing fast. Your increasingly frail mother just another fall. Whatever the situation, The Eldercare Consultantcan provideknowledge, support, and encouragement you seek.

Weaving together real-life stories with the essential information needed to makbest decisions, this compassionate and practical guide helps you:

Spot warning signs of physical and mental decline Recognize when a lovedneeds assistance Determine the level of care needed Evaluate the optionsfamily caregiver, home health care, palliative care, senior housing, assisted livfacilitiesand select the right one Discuss the issue with your loved one Understand and manage the costs of care Make the adjustment as smooth apossible Avoid caregiver burnout And more

Author and eldercare expert Becky Feola knows first-hand that caring for somewho is no longer in complete control is hard . . . and the decision to seek outhelp is one fraught with emotion. Her book helps cut the confusion, and turnundeniably difficult transition into a journey of hope and love.

BECKY FEOLA (Scottsdale, AZ), the founder of Assisted Living Advantage, provides counseevaluations, and placement services for those seeking care options. As primary caregiverhusband with Huntingtons disease, she faced the same challenges and had the squestions her clients do now.

A roadmap for caregivers everywhere.

NEW TITLES

8

JULY 2015

Family & Relationships / Eldercare


eBook: 978-0-8144-3632-5

Print: 978-0-8144-3631-8

U.S. $18.95

AUGUST 2015 Fitness

Paperback 73/8 x 91/4 368 pages

Previous Edition: 978-0-8144-0994-7

eBook: 978-0-8144-4902-8

Print: 978-0-8144-4900-4

U.S. $18.95


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Online campaign


Stress-Free DisciplineSimple Strategies for Handling Common Behavior Problems

Sara Au and Peter L. Stavinoha, Ph.D.

All children test boundaries (and sometimes your patience).Its a natural part of growing up. Your job as a parent is tolet them know whats acceptable and what isnt, praise goodbehavior, and enforce limits.

Easier said than done. Even the best-intentioned parents canfind themselves shoutingor capitulating yet again to avoida scene. Worse, the one-size-fits-all discipline methods expertstout can be too narrow for some concerns.

Blending developmental insights with an arsenal of proventechniques, Stress-Free Discipline prepares parents for any chal-lenge: the preschooler who throws a fit . . . the second-grader

who refuses homework . . . the budding tween who dishes outinsults. The book helps determine the root cause, explainingwhat drives the behavior, why its usually normal, how to pre-vent escalations, and how to instill self-control. Once parentsgrasp the underlying motivation they can select the strategy thatfits their childs age, temperament, and issueincluding rolemodeling, setting limits, positive reinforcement, negative conse-quences, disengagementand deploy it calmly and with confi-dence. Examples and exercises throughout help readers person-alize the authors advice to their unique situation.

Practical, thoughtful, and deeply informative, Stress-Free Disci-pline is the one book every family needs for a more peaceful

and happy home.SARA AU (Orlando, FL) is a mom and a journalist specializing in par-enting and health issues. PETER L. STAVINOHA, PH.D., (Dallas, TX) is adad and a pediatric neuropsychologist in the Center for PediatricPsychiatry at Childrens Medical Center of Dallas and Professor ofPsychiatry at the University of Texas Southwestern Medical Center.Together, they are the authors of the popular book Stress-Free Potty

Training (978-0-8144-0162-0).

From tantrums to talking back

here are the answers parents need.

NEW TITLES

9

APRIL 2015 Parenting


eBook: 978-0-8144-4910-3

Print: 978-0-8144-4909-7

U.S. $14.95


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Your Own TermsA Womans Guide to Taking Charge of Any NegotiationYasmin Davidds, Psy.D., with Ann Bidou

When it comes to negotiation, there is an ugly double standard. As women, imake concessions to further a deal, were viewed as weak. But if we play hball, we can be seen as overly aggressiveand the strategy backfires. No wonder mwomen hate negotiating.

In Your Own Terms, negotiation expert Yasmin Davidds helps women strike a balamerging our natural strengths (collaboration, relationship building, listening) wfirm grasp of established tactics. Guidelines, stories, and exercises illuminate thechology of negotiation and reveal how women can:

Control how they are perceived Eliminate self-sabotaging beliefs and behavi Discover their personal negotiation style Envision the ideal outcome and mbackwards Build leverage Understand an opponents approach and adjusttheirs in response Deploy persuasion and redirection tactics And much mo

Set the bar high and negotiate to get there. With this empowering book, women lthe skills to win on their own termsand open doors they never knew were shut.

YASMIN DAVIDDS, PSY.D., (Los Angeles, CA) is founder and CEO of the Womens InstituNegotiation (WIN) and the Latina Global Executive Leadership Program. She has trathousands of corporate leaders across the globe. ANN BIDOU (Falls Village, CT) is a wand the coauthor of Career Match (978-0-8144-7364-1) and Personality Power (0-8144-2123-9).

Who says you need to negotiate like a man?

Whoever Tells the Best Story WinsSECOND EDITIONHow to Use Your Own Stories to Communicate with Power and Impact

Annette Simmons

Stories have tremendous power. They can persuade, promote empathy, and proaction. Better than any other communication tool, stories explain who youwhat you want...and why it matters. In presentations, department meetings, lunchany place you make a case for new customers, more business, or your nexideayoull have greater impact if you have a compelling story to relate.

Whoever Tells the Best Story Winswill teach you to narrate personal experiences asas borrowed stories in a way that demonstrates authenticity, builds emotional contions, inspires perseverance, and stimulates the imagination. Fully updated and mpractical than ever, the second edition reveals how to use storytelling to:

Capture attention Motivate listeners Gain trust Strengthen your argument Sway decisions Demonstrate authenticity and encourage transparency Sparkinnovation Manage uncertainty And more

Complete with examples, a proven storytelling process and techniques, innovativeplications, and a new appendix on teaching storytelling, Whoever Tells the Best Wins hands you the tools you need to get your message acrossand connect sucfully with any audience.

ANNETTE SIMMONS (New Orleans, LA) is a keynote speaker, expert storyteller, and presideGroup Process Consulting, whose clients include NASA, the IRS, and Microsoft. She iauthor of several books includingThe Story Factor.

Whats yourstory?

NEW TITLES

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MAY 2015 Business / Communication



eBook: 978-0-8144-4914-1

Print: 978-0-8144-4913-4

U.S. $24.95

AUGUST 2015 Business / Negotiating


eBook: 978-0-8144-3603-5

Print: 978-0-8144-3602-8

U.S. $16.95


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National print campaign with additional out

military media



Online campaign


StrongerDevelop the Resilience You Need to Succeed

George S. Everly Jr., Ph.D., Douglas A. Strouse, Ph.D.,and Dennis K. McCormack, Ph.D.

Professional athletes, surgeons, first respondersall per-form remarkable feats in the face of intense stress. Whydo they thrive under pressure, while others succumb?

What separates the two is attitude. Resilient people meet adver-sity head-on and bounce back from setbacks. They seem tonaturally exude an inner strengthbut studies show that resili-ence is something that anyone can build. Analyzing the heroicexploits of U.S. Navy SEALs and others who succeed against allodds, Strongeridentifies five factors that combine to unlockdeep reserves of personal power:

Active optimismbelieve that you can change things for the

better Decisive actionyou cant succeed if you dont takethe leap Moral compassface any challenge with clearguiding principles Relentless tenacitytry, try again Interpersonal supportgain strength from those around you

Drawing on the unique perspective of a standout team of au-thors (a stress management expert, a skilled entrepreneur, anda Navy SEAL), Strongerexplores the science behind resilienceand explains how you can develop this vital trait for yourself.

Whatever your profession, todays demanding world calls for aspecial kind of strength. This revealing book holds the key.

GEORGE S. EVERLY JR., PH.D., (Baltimore, MD) is Associate Professor of

Psychiatry and Behavioral Sciences at Johns Hopkins UniversitySchool of Medicine and Professor of Psychology at Loyola UniversityMaryland. One of the fathers of modern stress management, he hasconsulted with FEMA, ATF, and the FBI National Academy. DOUGLASA. STROUSE, PH.D., (Baltimore, MD) is founder and CEO of GlobalData Source. He has a doctorate in organizational psychology and is arecognized expert on business resilience. DENNIS K. MCCORMACK, PH.D.,(San Diego, CA) is one of the original Navy SEALs. A pioneer in spe-cial operations leadership, he holds doctoral degrees in leadership andclinical psychology.

What separates the best from the rest?

NEW TITLES

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AUGUST 2015 Business Self-Help


eBook: 978-0-8144-3605-9

Print: 978-0-8144-3604-2

U.S. $24.95


14/39

NEW TITLES

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Business StrategyBrian Tracy

Setting business strategy enables you to develop absoluteclarity, establish priorities, organize resources and get bet-ter results than ever before. A strategic plan helps crystalizethe future of an organizationmapping a clear path fromwhere the company stands today to where you wish it to be.

It may sound complicated, but Brian Tracy knows how to

make it simple. Throughout his career, he has shown count-less leaders and organizations how to achieve stunning suc-cess. In this concise and practical book, he shares the mostimportant lessons for strategic planning. Readers will discoverhow to:

Ask the five key questions vital to any strategic plan Determine a corporate mission that lifts and inspirespeople Gain valuable insight with market share/marketgrowth and strategy/operations matrices Define them-selves in relation to their competition Utilize the conceptof driving force Anticipate crises Reposition theirbusiness with new products, services, and technologies Measure success via clear financial objectives And more

Incorporating examples ranging from Alexander the Great toIBM and General Electric, Tracy gives readers proven ideas forincreasing their companys ROI and maximizing their strengthsand opportunities. Powerful and portable, Business Strategywill help readers take control of their companys destiny.

APRIL 2015 Management HC 41/2 x 61/2 112 pages

Print: 978-0-8144-3627-1 U.S. $9.95 eBook: 978-0-8144-3628-8

Sales ManagementBrian Tracy

The job of the sales manager is to recruit, managemotivate a top team of high-performing sales prsionals. This book shows you how to do it.

World-renowned sales expert Brian Tracy has spent destudying what sets the most successful sales managerprofessionals apart from the restand now in this po

sized guide, he distills these simple but powerful stratReaders will discover the six key characteristics of a wisales team and learn how to:

Select and recruit sales champions Start them off onthe right foot Establish clear objectives Determinesales plan Inspire singleness of purpose Demonstrrespect and appreciation Motivate people with the riincentives Boost their self-concept to boost revenueDevelop winners through continuous coaching and traing Brainstorm sales solutions Use quality circles toincrease engagement and explore improvements Measresults Conduct game-changing performance review Discipline effectively De-hire poor performers L

by example

A compact but essential resource, Sales Managementwilreaders increase the effectiveness of their sales force, imtheir bottom line, and advance their own career and faction in the process.

JULY 2015 Sales HC 41/2 x 61/2 112 pages

Print: 978-0-8144-3629-5 U.S. $9.95 eBook: 978-0-8144-36

POCKET-SIZED, BUT POWERFUL

No GERMAN or RUSSIAN translation rights for this s


15/39

NEW TITLES

13

THE BRIAN TRACY SUCCESS LIBRARY.

BRIAN TRACY (Solana Beach, CA) is the Chairman and CE

of Brian Tracy International, a company specializing in the

training and development of individuals and organizations. O

of the top business speakers and authorities in the world toda

he has consulted for more than 1,000 companies and addres

more than 5,000,000 people in 5,000 talks and seminars

throughout the United States and more than 60 countries

worldwide. He has written 55 books and produced more than

500 audio and video learning programs on management,

motivation, and personal success.

978-0-8144-3318-8

978-0-8144-3419-2

978-0-8144-4919-6

978-0-8144-3421-5

978-0-8144

978-0-8144-3314-0 978-0-8144

978-0-8144-3341-6

978-0-8144-3343-0


16/39

Millennials with KidsMarketing to This Powerful and Surprisingly Different Generation of ParentsJeff Fromm and Marissa Vidler

While everyone was bemoaning their alleged laziness and self-absorptionMillennial generation quietly grew up. Pragmatic, diverse, and digitally nathis massive cohort of 80 million are now entering their prime consumer years, ing children of their own, and shifting priorities as they move solidly into adultho

Millennials with Kids changes how we think about this new generation of parand uncovers profound insights for marketers and brand strategists seeking to their loyalty. Building on the highly acclaimedMarketing to Millennials, this bcaptures data from a new large-scale generational study and reveals how to:

Enlist Millennial parents as co-creators of brands and products Promote pupose beyond the bottom line Cultivate shareability Democratize customeexperience Integrate technology Develop content-driven campaigns thatspeak to Millennials And more

A gold mine of demographic profiles, interviews, and examples of brand succeand failures, this book helps marketers rethink the typical American househo

and connect with these critical consumers in the complex participation economJEFF FROMM (Kansas City, MO) is President of FutureCast, a Millennial marketing consufirm, coauthor of Marketing to Millennials (978-0-8144-3322-5), and contributing watForbes. MARISSA VIDLER (Kansas City, MO) is founder and Research Genius of ClearInsights, a marketing research firm.

Think you know your customer? Think again.

Leading with Cultural IntelligenceSECOND EDITION

The Real Secret to SuccessDavid Livermore

Business today is globaland success requires a new set of skills. But not to wowhether youre negotiating with vendors in Asia, exploring potential markeAfrica, or leading a diverse team at home, you dont have to master the nuancevery culture you encounter. With Cultural Intelligence, or CQ, you can lead etively in any context.

Featuring fresh research, case studies, and statistics on the ROI of improving yCQ, this new edition of Leading with Cultural Intelligence details a powerful, fstep model for becoming more adept at managing across cultures:

Driveboost your motivation for and confidence in interacting with other cultuKnowledgeunderstand the relevance of differences in religion, values, norm

and languagesStrategyplan ahead for unfamiliar cultural settings, but remain flexible ifactual experience differs from expectations

Actionsuccessfully adapt your behavior to each situation

With Leading with Cultural Intelligence as your guide, youll be able to thrive inbusiness environmentwhether its across the world or in your own backyard.

DAVID LIVERMORE, PH.D., (Grand Rapids, MI) is President and Partner at the Cultural Ingence Center. He has done training and consulting for leaders in more than 100 counand is the author ofThe Cultural Intelligence Difference (978-0-8144-1706-5).

Because business has no borders

NEW TITLES

14

APRIL 2015

Leadership / International Business



eBook: 978-0-8144-4918-9

Print: 978-0-8144-4917-2

U.S. $26.95

AUGUST 2015 Marketing


eBook: 978-0-8144-3659-2

Print: 978-0-8144-3658-5

U.S. $24.95


17/39

National business media campaign with a s

outreach to those covering green business,

and sustainability


Green GiantsHow Smart Companies Turn Sustainability

into Billion-Dollar Businesses

E. Freya Williams

What do Brazils top beauty brand, Americas second-fastest-growing restaurant chain, and the worlds third best-selling car have in common? They are shattering the myth thatacting sustainably and building a billion-dollar business aremutually exclusive.

Green Giants examines nine companies that are merging so-cial responsibility with wild profitabilityand reveals the sixfactors responsible for their success, including:

Iconoclastic Leadership fueled by deep conviction and a re-bellious streak Disruptive Innovation that uses sustainabil-ity to spur the development of radically better products andservices A Higher Purpose that ignites the companywhenthe mission leads, profits follow Mainstream Appealwithpositioning and packaging stripped of the crunchy clichsthat alienate the average customer.

This new breed of billion-dollar businesses proves its possibleto achieve enormous success while implementing sustainableprinciples that help consumers live better lives. Ranging fromstart-ups to business lines incubated within major multination-als, these companies collectively represent over $60 billion inrevenue. Whats moremany command wider profit marginsand are growing faster than their conventional counterparts.

Packed with eye-opening research, exclusive interviews, and

enlightening examples from Chipotle, Toyota, Unilever, Tesla,General Electric, and more, Green Giants serves as a blueprintfor sustainable success that anyone can follow.

E. FREYA WILLIAMS (New York, NY) advises organizations, includingCoca Cola, Kraft, SAP, and the UN, on how to incorporate sustaina-bility and social good into their brands. The co-founder of OgilvyEarth,she now serves as EVP of Business+Social Purpose at Edelman. Herexpertise has been featured in Newsweek, The Financial Times, andon NPR.

Good for the bottom lineand for the world.

NEW TITLES

15

AUGUST 2015 Business / Environm


eBook: 978-0-8144-3614-1

Print: 978-0-8144-3613-4

U.S. $27.95


18/39

The Stay InterviewA Managers Guide to Keeping the Best and BrightestRichard P. Finnegan

Its the worst sort of surprise: A valued and seemingly happy employee givesnotice. Can you do anything at this point? Probably not. Could you have anticed the departure and tried to prevent it? Absolutely. Thats where this book comeThis practical guide introduces managers to a powerful new engagement and retion tool: the stay interview. Smart companies have begun conducting these perireviews in order to discover why their important talent might leave and to solveproblems before they actually quit.

Written by the retention expert who pioneered the process, The Stay Interview shmanagers how to:

Prepare for the meeting Anticipate an employees top issues Set realisticexpectations from the start Respond to difficult questions Listen effectiveland dig deeper Craft a detailed and effective stay plan complete with timeli Assess each employees level of engagement, predict potential exits, and communicate results to upper management

Complete with the five best questions to ask and sample scripts for different situatThe Stay Interview is the key to a more engaged . . . and much more productive tea

RICHARD P. FINNEGAN (Orlando, FL) is the CEO of C-Suite Analytics, a consultancy specialin engagement and retention solutions. He has been cited by BusinessWeekand CExecutive as the leading thinker on employee retention.

Dont wait until its too late.

Training in MotionHow to Use Movement to Create Engaging and Effective Learning

Mike Kuczala

When people are kept from movingwhether theyre sitting through a presetion or stuck behind a deskthey become restless and their attention waiYet most training ignores the innate human desire for motion, resulting in papants learning less.

Based on the latest neuroscience research, Training in Motion explains how movemenhances learning and introduces a unique and highly effective way to energizaudience and increase retention through simple body-focused techniques. The bshows readers how to:

Tie lessons to movement to reinforce concepts Manage learners physical anemotional states to increase engagement and bolster memory Use posture, psical gestures, and other movements to command interest Employ quick phys

breaks to efficiently refocus students Turn lackluster sessions into high-achievlearning environments

Practical, accessible, and packed with activities, this one-of-a-kind book helps reaadd a kinesthetic component to their training so that participants stay motivaand apply what theyve learned long after theyve left the classroom.

MIKE KUCZALA (Wyomissing, PA) is President of Kuczala Consulting and the Director ostruction for the Regional Training Center, an educator development firm. He has designco-designed three of the most successful courses in RTCs historyall incorporating moveinto training.

Successful trainers move people to action.

NEW TITLES

16

JUNE 2015 Training

Paperback 73/8 x 91/4 224 pages

eBook: 978-0-8144-3495-6

Print: 978-0-8144-3494-9

U.S. $32.95



eBook: 978-0-8144-3650-9

Print: 978-0-8144-3649-3

U.S. $14.95


19/39

We Are Market BasketThe Story of the Unlikely Grassroots Movement

that Saved a Beloved Business

Daniel Korschun and Grant Welker

What if a company were so treasured and trusted thatpeople literally took to the streetsby the thousandstosave it? That company is Market Basket, a popular New Englandsupermarket chain.

After long-time CEO Arthur T. Demoulas was ousted by his cou-sin Arthur S. Demoulas, the companys managers and rank-and-file workers struck back. Risking their own livelihoods to restorethe job of their beloved boss they walked out, but they didnt

walk far. At huge protest rallies, they were joined by loyal custo-mersleaving stores empty. Suppliers and vendors stoppeddeliveriesrendering shelves bare. Politicians were forced to

take sides. The national media and experts were stunned by theunprecedented defense of an executive. All openly challengedthe Market Basket board of directors to make things right.

And, in the end, they prevailed.

With its arresting firsthand accounts from the streets and execu-tive suites, We Are Market Basketis as inspiring as it is instructive.

What is it about Market Basket and its leader that provokes suchferocious loyalty? How does a company spread across threestates maintain a culture that embraces everyonefrom cashierto customeras family? Can a company really become an in-dustry leader by prioritizing stakeholders over shareholders?

Set against a backdrop of bad blood and corporate greed, WeAre Market Basketis, above all, a page-turner that chronicles theepic rise, fall, and redemption of this iconic and uniquely

American company.

DANIEL KORSCHUN (Philadelphia, PA) is an Assistant Professor of Mar-keting at Drexel Universitys LeBow College of Business and a Fellowat the Center for Corporate Reputation Management. GRANT WELKER(Boston, MA) covered the Market Basket story from the start as areporter for the Lowell Sun.

They werent part of a union.

They were part of a family.

NEW TITLES

17

AUGUST 2015 Business History


eBook: 978-0-8144-3668-4

Print: 978-0-8144-3665-3

U.S. $24.95


20/39

Quick Team-Building Activities for Busy ManagersSECOND EDITION50 Exercises That Get Results in Just 15 MinutesBrian Cole Miller

Every team needs a regular dose of team spirit to function at its best. Thats

managers turn to these easy and effective activities for building camaraderiecohesion. Now in its second edition, Quick Team-Building Activities for Busy Manaddresses the problems that drag down group productivity and helps teams:

Collaborate successfully Cope with change Solve problems Communicate ter Boost creativity Leverage diversity Nurture healthy competition And m

Each of the 50 exercises takes just minutes to prep, and most call for everyday itlike pens or paper clips. No elaborate training sessions or prepared presentationquired. Simply scan the instructions explaining how to run the session, what plems might crop up, and which questions to ask to drive the lessons home. results are immediate: sullen teams find sparkle, nervous teams gain confideteams of strangers get to know one another.

New and updated activities get everyone, including virtual teams, working toge

with purpose and a little bit of funfifteen minutes of the workday very well spBRIAN COLE MILLER (Dublin, OH) is the principal of Working Solutions, Inc., a managetraining and consulting firm whose clients include Nationwide Insurance, Kelloggs,the Ohio State University. He is the author of Keeping Employees AccountableResults (978-0-8144-7320-7) and other popular books.

Teams get up and running fast with this updated activities bestseller

NEW TITLES

18




eBook: 978-0-8144-3634-9

Print: 978-0-8144-3633-2

U.S. $18.95

Mthan1

coso

More titles in our bestselling QUICK ACTIVITIES FOR BUSY MANAGERS ser

978-0-8144-1792-8

978-0-8144-0895-7 978-0-8144-0933-6

978-0-8144-7378-8


21/39

High-Impact Human Capital StrategyAddressing the 12 Major Challenges Todays Organizations FaceJack Phillips and Patricia Pulliam Phillips

Traditionally, human resources has focused on recruiting good people, preparing

them for assignments, motivating them to perform, and retaining them. Thesefunctions remain essential, but to be successful in turbulent times like ours, humancapital strategy needs to be broader and much more far-reaching.

High-Impact Human Capital Strategyexamines 12 critical forces that must be consid-ered: globalization, changes in workforce demographics, skill shortages and mis-matches in labor markets, environmental matters, and more. It shows how to incor-porate each into an effective overall plan, and how to translate that plan into action.Youll learn to design human capital programs that:

Connect with business measures Achieve positive ROI Ensure critical talent isin place Boost engagement Address work/life balance and other social issues Reduce the need to outsource

Case studies and step-by-step guidelines help you move beyond hiring-training-

benefits functions, to develop human capital strategies that deliver measurablevalue in the face of ongoing challenges.

JACK PHILLIPS, PH.D., and PATRICIA PULLIAM PHILLIPS, PH.D., (Atlanta, GA) are chairman andpresident/CEO, respectively, of the ROI Institute. They are active consultants, prolific speakers,and co-authors of many HR books and articles.

Is your HR department planning for the future

or just managing day to day?

Identifying and Managing Project RiskTHIRD EDITION

Essential Tools for Failure-Proofing Your ProjectTom Kendrick, PMP

Projectsespecially complex onesare inherently risky. Between time constraints,technical challenges, and resource issues, things can easily go wrongmaking theidentification of potential risks an essential component of every project managers job.

Fully updated and consistent with the Risk Management Professional (RMP) certifica-tion and the Guide to the Project Management Body of Knowledge (PMBOK), Identifyingand Managing Project Risk remains the definitive resource for project managers seekingto guard against failure.

Drawing on real-world situations and hundreds of examples, the book outlines therisk management process and provides proven methods for project risk planning.Readers will learn how to use high-level risk assessment tools, implement a system for

monitoring and controlling projects, and properly document every consideration.Analyzing aspects such as project scope, available resources, and scheduling, the thirdedition also offers fresh guidance on program risk management, qualitative and quan-titative risk analysis, simulation and modeling, and significant non-project risks.

This practical book will help readers eliminate surprises and keep projects on track.

TOM KENDRICK, PMP (San Carlos, CA) has over 35 years of project and program experience, in-cluding senior positions with Hewlett-Packard and Visa. A respected author, he received PMIsDavid I. Cleland Project Management Literature Award for the previous edition of this book.

The one book no project manager should be without.

NEW TITLES

19

AUGUST 2015 Human Resources


eBook: 978-0-8144-3607-3

Print: 978-0-8144-3606-6

U.S. $29.95

MARCH 2015 Project Managemen


Previous Edition: 978-0-8144-134

eBook: 978-0-8144-3609-7

Print: 978-0-8144-3608-0

U.S. $34.95


22/39

SELECTED BACKLIST

20

BUSINESS SELF-HELP11 Laws of Likability, The

Relationship Networking . . .Because People Do Businesswith People They Like

Michelle Tillis Lederman

978-0-8144-1637-2 / PB / $16.95

Creativity & Problem Solving

(The Brian Tracy Success Library)Brian Tracy

978-0-8144-3316-4 / HC / $9.95

EQ Difference, The

A Powerful Plan for PuttingEmotional Intelligence to Work

Adele B. Lynn

978-0-8144-0844-5 / PB / $16.00

Etiquette Edge, The

The Unspoken Rulesfor Business Success

Beverly Langford

978-0-8144-7242-2 / PB / $14.95

Focal Point

A Proven System to Simplify Your Life,Double Your Productivity, andAchieve All Your Goals

Brian Tracy

978-0-8144-7278-1 / PB / $15.00

Increase Your Influence at Work

Richard A. Luecke and Perry McIntosh

978-0-8144-1601-3 / PB / $14.00

It Factor, The

Be the One People Like,Listen to, and Remember

Mark Wiskup

978-0-8144-7437-2 / PB / $14.95

Joy of Retirement, The

Finding Happiness, Freedom,and the Life Youve Always Wanted

David C. Borchard and Patricia A. Donohoe

978-0-8144-8056-4 / PB / $16.95

Laws of Charisma, The

How to Captivate, Inspire,and Influence for Maximum Success

Kurt W. Mortensen

978-0-8144-1591-7 / HC / $21.95

Managing Brand You

7 Steps to Creating YourMost Successful Self

Jerry S. Wilson and Ira Blumenthal

978-0-8144-1068-4 / HC / $21.95

Operation Excellence

Succeeding in Business and Life the U.S. Military Way

Mark Bender

978-0-8144-0822-3 / HC / $24.95

PEOPLE STYLES AT WORK...AND BEYOND

Making Bad Relationships Goodand Good Relationships Better

SECOND EDITION

Robert Bolton and Dorothy Grover Bolton

978-0-8144-1342-5 / PB / $19.95

Power of a Positive Attitude, The

Discovering the Key to Success

Roger Fritz

978-0-8144-1013-4 / HC / $15.00

POWER OF PRESENCE, THEUnlock Your Potential toInfluence and Engage Others

Kristi Hedges

978-0-8144-1773-7 / HC / $22.00

POWERFUL PHRASES FOR DEALING

WITH DIFFICULT PEOPLE

Over 325 Ready-to-Use Wordsand Phrases for Workingwith Challenging Personalities

Renee Evenson

978-0-8144-3298-3 / PB / $10.95

Real-World Time Management

SECOND EDITION

Roy Alexander and Michael S. Dobson978-0-8144-0170-5 / PB / $12.00

Reinvention

How to Make the Rest of Your Lifethe Best of Your Life

Brian Tracy

978-0-8144-1346-3 / HC / $21.95

Secret to Peak Productivity, The

A Simple Guide toReaching Your Personal Best

Tamara Myles

978-0-8144-3385-0 / PB / $16.00

Stress Less. Achieve More.

Simple Ways to Turn Pressureinto a Positive Force in Your Life

Aimee Bernstein978-0-8144-3383-6 / PB / $17.95

SUCCESS UNDER STRESSPowerful Tools for Staying Calm,Confident, and ProductiveWhen the Pressures On

Sharon Melnick

978-0-8144-3212-9 / PB / $17.95

TIME MANAGEMENT(The Brian Tracy Success Library)

Brian Tracy

978-0-8144-3343-0 / HC / $9.95

Time Power

A Proven System for GettingMore Done in Less Time ThanYou Ever Thought Possible

Brian Tracy978-0-8144-7470-9 / PB / $16.00

Time Trap, The

The Classic Book on Time Management

FOURTH EDITION

Alec Mackenzie and Pat Nickerson

978-0-8144-1338-8 / PB / $18.95

BUSINESSSTRATEGYFundamentals ofEnterprise Risk Management

How Top Companies Assess Risk,Manage Exposure, andSeize Opportunity

SECOND EDITION

John J. Hampton

978-0-8144-4903-5 / HC / $79.95

Scorecard Solution, The

Measure What Matters andDrive Sustainable Growth

Dan E. King

978-0-8144-3492-5 / HC / $29.95

CAREER201 Knockout Answers toTough Interview Questions

The Ultimate Guide to Handling theNew Competency-Based Interview S

Linda Matias

978-0-8144-1500-9 / PB / $13.95

Acing the Interview

How to Ask and Answer theQuestions That Will Get You the Job

Tony Beshara

978-0-8144-0161-3 / PB / $16.95

Administrative Assistants andSecretarys Handbook

FIFTH EDITION

James Stroman, Kevin Wilson

and Jennifer Wauson

978-0-8144-3352-2 / HC / $34.95

Black Faces in White Places

10 Game-Changing Strategies toAchieve Success and Find Greatnes

Randal Pinkett, Jeffrey Robinsonand Philana Patterson

978-0-8144-1680-8 / HC / $24.95

CAREER MATCHConnecting Who You Arewith What Youll Love to Do

Shoya Zichy and Ann Bidou

978-0-8144-7364-1 / PB / $15.00

Cracking the New Job Market

The 7 Rules for GettingHired in Any Economy

R. William Holland

978-0-8144-1734-8 / PB / $17.95

Elements of Rsum Style, The

Essential Rules for Writing Rsumand Cover Letters That Work

SECOND EDITIONScott Bennett

978-0-8144-3393-5 / PB / $9.95


23/39

SELECTED BACKLIST

21

FBI Career Guide, The

Inside Information on Getting Chosen forand Succeeding in One of the Toughest,Most Prestigious Jobs in the World

Joseph W. Koletar

978-0-8144-7317-7 / PB / $15.00

How to Land a Top-Paying Federal Job

Your Complete Guide to Opportunities,Internships, Resumes and Cover Letters,Networking, Interviews, Salaries,

Promotions, and More!SECOND EDITION

Lily Madeleine Whiteman

978-0-8144-2022-5 / PB / $24.95

How to Make It Big as a Consultant

FOURTH EDITION

William A. Cohen

978-0-8144-1032-5 / PB / $18.95

I Got My Dream Job and So Can You

7 Steps to Creating YourIdeal Career After College

Pete Leibman

978-0-8144-2020-1 / PB / $15.95

Insiders Guide to Building aSuccessful Consulting Practice, An

Bruce L. Katcher and Adam Snyder978-0-8144-1436-1 / PB / $18.95

Job Search Checklist, The

Everything You Need to Know toGet Back to Work After a Layoff

Damian Birkel

978-0-8144-3291-4 / PB / $16.00

Job Search Solution, The

The Ultimate System forFinding a Great Job Now!

SECOND EDITION

Tony Beshara

978-0-8144-1799-7 / PB / $16.95

Make Your Contacts Count

Networking Know-How forBusiness and Career Success

SECOND EDITION

Anne Baber and Lynne Waymon

978-0-8144-7402-0 / PB / $14.95

Managing Your Government Career

Success Strategies That Work

Stewart Liff

978-0-8144-1099-8 / PB / $19.95

Own Your Future

How to Think Like an Entrepreneur andThrive in an Unpredictable Economy

Paul B. Brown

978-0-8144-3409-3 / HC / $22.00

Personality Power

Discover Your Unique Profileand Unlock Your Potential for

Breakthrough SuccessShoya Zichy

978-0-8144-2123-9 / PB / $16.95

Portable Mentor, The

Your Anywhere, Anytime Career Coachand Problem Solver

Cy Charney

978-0-8144-7212-5 / PB / $18.95

POWERFUL PHRASES FORSUCCESSFUL INTERVIEWS

Over 400 Ready-to-UseWords and Phrases That WillGet You the Job You Want

Tony Beshara

978-0-8144-3354-6 / PB / $10.95

Stiletto Network

Inside the Womens Power Circles ThatAre Changing the Face of Business

Pamela Ryckman

978-0-8144-3253-2 / HC / $22.95

Strategic Connections

The New Face of Networkingin a Collaborative World

Anne Baber, Lynne Waymon, Andre

Alphonso and Jim Wylde

978-0-8144-3496-3 / HC / $21.95

This Is How to Get Your Next Job

An Inside Look at WhatEmployers Really Want

Andrea Kay

978-0-8144-3221-1 / PB / $16.00

Trajectory

7 Career Strategies to Take You from

Where You Are to Where You Want to BeDavid L. Van Rooy

978-0-8144-3390-4 / PB / $16.00

Unbeatable Resumes

Americas Top Recruiter RevealsWhat REALLY Gets You Hired

Tony Beshara

978-0-8144-1762-1 / PB / $16.95

Who Says Its a Mans World

The Girls Guide to Corporate Domination

Emily Bennington

978-0-8144-3187-0 / HC / $21.95

COMMUNICATIONAMA Handbook ofBusiness Documents, The

Guidelines and Sample DocumentsThat Make Business Writing Easy

Kevin Wilson and Jennifer Wauson

978-0-8144-1769-0 / PB / $19.95

AMA Handbook of Business Letters

FOURTH EDITION

Jeffrey L. Seglin and Edward Coleman

978-0-8144-2012-6 / HC / $29.95

How to Tell Anyone Anything

Breakthrough Techniques for HandlingDifficult Conversations at Work

Richard S. Gallagher

978-0-8144-1015-8 / PB / $14.95

How to Write Fast Under Pressure

Philip Vassallo

978-0-8144-1485-9 / PB / $18.95

I Hear You

Repair Communication Breakdowns,Negotiate Successfully, and BuildConsensus . . . in Three Simple Steps

Donny Ebenstein

978-0-8144-3219-8 / HC / $24.95

JUST LISTENDiscover the Secret to GettingThrough to Absolutely Anyone

Mark Goulston

978-0-8144-1403-3 / HC / $24.95

Language of Success, The

Tom Sant

978-0-8144-7473-0 / PB / $15.00

LEAD WITH A STORYA Guide to Crafting Business NarrativesThat Captivate, Convince, and Inspire

Paul Smith

978-0-8144-2030-0 / HC / $24.95

Lost Art of the Great Speech, The

How to Write OneHow to Deliver It

Richard Dowis

978-0-8144-7054-1 / PB / $14.95

Persuasive Business Proposals

Writing to Win More Customers,

Clients, and ContractsTHIRD EDITION

Tom Sant

978-0-8144-1785-0 / PB / $19.95

Powerful Proposals

How to Give Your Businessthe Winning Edge

Terry R. Bacon and David G. Pugh

978-0-8144-7232-3 / HC / $24.95

Punctuation at Work

Simple Principles for AchievingClarity and Good Style

Richard Lauchman

978-0-8144-1494-1 / PB / $13.95

Real Influence

Persuade Without Pushingand Gain Without Giving In

Mark Goulston and Dr. John Ullmen

978-0-8144-2015-7 / HC / $24.95

Speak to Win

How to Present withPower in Any Situation

Brian Tracy

978-0-8144-0157-6 / HC / $19.95

Supercommunicator

Explaining the ComplicatedSo Anyone Can Understand

Frank J. Pietrucha

978-0-8144-3368-3 / PB / $17.95

Truth Doesnt Have to Hurt, The

How to Use Criticism to Strengthen

Relationships, Improve Performance,and Promote Change

Deb Bright

978-0-8144-3481-9 / PB / $17.95

Well Said!

Presentations and ConversationsThat Get Results

Darlene Price

978-0-8144-1787-4 / HC / $21.95

TITLES IN RED ARE OUR BESTSELLERS


24/39

SELECTED BACKLIST

22

COMPUTERS,NETWORKING& I.T.Data Crush

How the Information Tidal Wave isDriving New Business Opportunities

Christopher Surdak

978-0-8144-3374-4 / HC / $27.95Power of Convergence, The

Linking Business Strategies andTechnology Decisions to CreateSustainable Success

Faisal Hoque

978-0-8144-1695-2 / HC / $27.95

Think Bigger

Developing a Successful Big DataStrategy for Your Business

Mark van Rijmenam

978-0-8144-3415-4 / HC / $27.95

CURRENTEVENTSLooks

Why They Matter MoreThan You Ever Imagined

Gordon Patzer

978-0-8144-8054-0 / HC / $23.00

Reclaiming the Sky

9/11 and the Untold Story of the Menand Women Who Kept America Flying

Tom Murphy

978-0-8144-0909-1 / HC / $21.95

CUSTOMERSERVICE101 Activities for Delivering

Knock Your Socks Off Service

Ann Thomas and Jill Applegate

978-0-8144-1444-6 / PB / $34.95

Customer Experience 3.0

High-Profit Strategies inthe Age of Techno Service

John A. Goodman

978-0-8144-3388-1 / HC / $24.95

Customer Service Survival Kit, The

What to Say to Defuse Eventhe Worst Customer Situations

Richard S. Gallagher

978-0-8144-3183-2 / PB / $17.95

CUSTOMER SERVICE TRAINING101Quick and Easy Techniques

That Get Great ResultsSECOND EDITION

Renee Evenson

978-0-8144-1641-9 / PB / $22.95

DELIGHT YOUR CUSTOMERS7 Simple Ways to Raise Your CustomerService from Ordinary to Extraordinary

Steve Curtin

978-0-8144-3280-8 / PB / $17.95

DELIVERING KNOCK YOURSOCKS OFF SERVICE

FIFTH EDITION

Performance Research Associates

978-0-8144-1755-3 / PB / $18.95

EXCEPTIONAL SERVICE,EXCEPTIONAL PROFIT

The Secrets of Building a Five-StarCustomer Service Organization

Leonardo Inghilleri and Micah Solomon

978-0-8144-1538-2 / HC / $21.95

High-Tech, High-TouchCustomer Service

Inspire Timeless Loyaltyin the Demanding New Worldof Social Commerce

Micah Solomon

978-0-8144-1790-4 / HC / $23.00

Kindness Revolution, The

The Company-wide Culture Shift ThatInspires Phenomenal Customer Service

Ed Horrell

978-0-8144-7307-8 / HC / $23.00

Managing Knock YourSocks Off Service

THIRD EDITIONChip R. Bell and Ron Zemke978-0-8144-3204-4 / PB / $18.95

Powerful Phrases forEffective Customer Service

Over 700 Ready-to-Use Phrasesand Scripts That Really Get Results

Renee Evenson

978-0-8144-2032-4 / PB / $15.00

SECRET SERVICEHidden Systems That DeliverUnforgettable Customer Service

John R. DiJulius

978-0-8144-7171-5 / PB / $17.95

Service Failure

The Real Reasons Employees

Struggle With Customer Serviceand What You Can Do About It

Jeff Toister

978-0-8144-3199-3 / PB / $17.95

Strategic Customer Service

Managing the Customer Experience toIncrease Positive Word of Mouth, BuildLoyalty, and Maximize Profits

John A. Goodman

978-0-8144-1333-3 / HC / $24.95

EDUCATIONWhy Boys Fail

Saving Our Sons from an Educational

System Thats Leaving Them BehindRichard Whitmire

978-0-8144-2017-1 / PB / $15.95

FINANCE&ACCOUNTINGAccounting for the Numberphobic

A Survival Guide forSmall Business Owners

Dawn Fotopulos

978-0-8144-3432-1 / PB / $19.95

AMA Handbook of Due Diligence, TREVISED AND UPDATED EDITION

William M. Crilly and Andrew J. Sher

978-0-8144-1382-1 / HC / $295.00

Short Discount

AMA Handbook of FinancialRisk Management, The

John J. Hampton

978-0-8144-1744-7 / HC / $75.00

Blueprint for Corporate Governance

Strategy, Accountability, and thePreservation of Shareholder Value

Fred R. Kaen

978-0-8144-0586-4 / HC / $29.95

Board of Directors and Audit CommGuide to Fiduciary Responsibilities

Ten Critical Steps to ProtectingYourself and Your Organization

Sheila Moran and Ronald Kral

978-0-8144-3166-5 / HC / $34.95

ESSENTIALS OF FINANCE ANDACCOUNTING FOR NONFINANCMANAGERS, THE

SECOND EDITION

Edward Fields

978-0-8144-1624-2 / PB / $19.95

Mergers and Acquisitions from A to

THIRD EDITION

Andrew J. Sherman

978-0-8144-1383-8 / HC / $35.00

Million-Dollar Financial Advisor, T

Powerful Lessons and ProvenStrategies from Top Producers

David J. Mullen

978-0-8144-1472-9 / HC / $30.00

Million-Dollar Financial ServicesPractice, The

A Proven System forBecoming a Top Producer

SECOND EDITION

David J. Mullen

978-0-8144-3173-3 / HC / $30.00

Nonprofit Fundraising Solution, Th

Powerful Revenue Strategiesto Take You to the Next Level

Laurence A. Pagnoni

978-0-8144-3296-9 / PB / $19.95

Raising CapitalGet the Money You Needto Grow Your Business

THIRD EDITION

Andrew J. Sherman

978-0-8144-1703-4 / HC / $34.95

Successful Acquisitions

A Proven Plan for Strategic Growth

David Braun

978-0-8144-3265-5 / HC / $29.95


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SELECTED BACKLIST

23

GENERALBUSINESSBeyond the Lean Revolution

Achieving Successful and SustainableEnterprise Transformation

Deborah J. Nightingale and Jayakanth

Srinivasan

978-0-8144-1709-6 / HC / $34.95

Business Confidential

Lessons for Corporate Successfrom Inside the CIA

Peter Earnest and Maryann Karinch

978-0-8144-1448-4 / HC / $24.95

Celebration of Fools

An Inside Look at the Riseand Fall of JCPenney

Bill Hare

978-0-8144-7159-3 / HC / $24.95

Coolfarming

Turn Your Great Ideainto the Next Big Thing

Peter Gloor

978-0-8144-1386-9 / HC / $29.95

Coolhunting

Chasing Down the Next Big ThingPeter Gloor and Scott Cooper978-0-8144-7386-3 / HC / $24.95

Cultural Intelligence Difference, The

Master the One Skill You Cant DoWithout in Todays Global Economy

David Livermore

978-0-8144-1706-5 / HC / $22.00

Elements of Power, The

Lessons on Leadership and Influence

Terry R. Bacon

978-0-8144-1511-5 / HC / $27.95

Franchising & Licensing

Two Powerful Ways to GrowYour Business in Any Economy

FOURTH EDITION

Andrew J. Sherman978-0-8144-1556-6 / HC / $45.00

Investing in a Sustainable World

Why GREEN Is the NewColor of Money on Wall Street

Matthew J. Kiernan

978-0-8144-1092-9 / HC / $27.95

New Corporate Facts of Life, The

Rethink Your Business to TransformTodays Challenges Into Tomorrows Profits

Diana Rivenburgh

978-0-8144-3304-1 / HC / $27.95

Now, Build a Great Business!

7 Ways to MaximizeYour Profits in Any Market

Mark Thompson and Brian Tracy978-0-8144-1697-6 / HC / $24.95

OtherWise

The Wisdom You Need to Succeedin a Diverse and Divisive World

Dick Martin

978-0-8144-1752-2 / HC / $24.95

Power of Reputation, The

Strengthen the Asset That WillMake or Break Your Career

Chris Komisarjevsky

978-0-8144-1797-3 / HC / $22.00

Seven Secrets forNegotiating with Government

How to Deal with Local, State,National, or Foreign Governmentsand Come Out Ahead

Jeswald W. Salacuse

978-0-8144-0908-4 / HC / $24.95

World Gone Social, A

How Companies Must Adapt to Survive

Ted Coine and Mark Babbitt

978-0-8144-3326-3 / HC / $24.95

HEALTH& FITNESSSurviving the Cancer System

An Empowering Guide toTaking Control of Your Care

Mark Fesen, M.D., F.A.C.P.

978-0-8144-1356-2 / PB / $18.95

HISTORYAmerican Entrepreneur

The Fascinating Stories of the

People Who Defined Businessin the United States

Larry Schweikart and Lynne Pierson Doti

978-0-8144-1411-8 / HC / $29.95

Deadly Blue

Battle Stories of the U.S. Air ForceSpecial Operations Command

Fred Pushies

978-0-8144-1360-9 / HC / $24.95

HUMANRESOURCESAMA DISC Survey

Robert Cooke

978-0-8144-7090-9 / PB / $16.00

Auditing YourHuman Resources Department

A Step-by-Step Guide to Assessingthe Key Areas of Your Program

SECOND EDITION

John H. McConnell

978-0-8144-1661-7 / HC / $79.95

Fair, Square & Legal

Safe Hiring, Managing & Firing Practicesto Keep You & Your Company Out of Court

FOURTH EDITION

Donald H. Weiss

978-0-8144-0813-1 / HC / $35.00

Field Tested

Recruiting, Managing,and Retaining Veterans

Emily King

978-0-8144-1779-9 / HC / $29.95

Handbook for Strategic HR

Best Practices in OrganizationDevelopment from the OD Network

John Vogelsang, Maya Townsend, Matt

Minahan, David Jamieson, Judy Vogel,

Annie Viets, Cathy Royal and Lynne Valek

978-0-8144-3249-5 / HC / $60.00

HR ANSWER BOOK, THEAn Indispensable Guide for Managersand Human Resources Professionals

SECOND EDITION

Shawn Smith and Rebecca Mazin

978-0-8144-1717-1 / HC / $24.95

HR from the Heart

Inspiring Stories and Strategiesfor Building the People Sideof Great Business

Libby Sartain and Martha I. Finney

978-0-8144-0756-1 / HC / $24.95

Lean but Agile

Rethink Workforce Planning andGain a True Competitive Edge

William J. Rothwell, Jim Graber

and Neil McCormick

978-0-8144-1777-5 / HC / $45.00

New HR Analytics, The

Predicting the Economic Value of YourCompanys Human Capital Investments

Dr. Jac Fitz-enz

978-0-8144-1643-3 / HC / $29.95

Perfectly Able

How to Attract and Hire

Talented People with DisabilitiesJim Hasse

978-0-8144-1564-1 / HC / $27.95

Performance Appraisal Tool Kit, The

Redesigning Your PerformanceReview Template to Drive Individualand Organizational Change

Paul Falcone and Winston Tan

978-0-8144-3263-1 / PB / $21.95

Positioned

Strategic Workforce Planning ThatGets the Right Person in the Right Job

Dan L. Ward and Rob Tripp

978-0-8144-3247-1 / HC / $32.95

Recruiting, Interviewing, Selecting& Orienting New Employees

FIFTH EDITION

Diane Arthur

978-0-8144-2024-9 / HC / $49.95

Short Discount

ROI of Human Capital, The

Measuring the Economic Valueof Employee Performance

SECOND EDITION

Dr. Jac Fitz-enz

978-0-8144-1332-6 / HC / $29.95

Talent Leadership

A Proven Method for Identifying andDeveloping High-Potential Employees

John Mattone

978-0-8144-3239-6 / HC / $34.95

TransformingPerformance Measurement

Rethinking the Way We Measureand Drive Organizational Success

Dean R. Spitzer

978-0-8144-0891-9 / HC / $29.95



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SELECTED BACKLIST

24

Writing EffectivePolicies and Procedures

A Step-by-Step Resourcefor Clear Communication

Nancy J. Campbell

978-0-8144-7960-5 / Combbound / $60.00

Short Discount

INTERNATIONALBUSINESSChocolate Fortunes

The Battle for the Hearts, Minds,and Wallets of Chinas Consumers

Lawrence L. Allen

978-0-8144-1432-3 / HC / $27.95

Export/Import Proceduresand Documentation

FIFTH EDITION

Donna L. Bade

978-0-8144-3475-8 / HC / $85.00

Short Discount

In the Shadow of the Dragon

The Global Expansion of Chinese

Companiesand How It WillChange Business Forever

Winter Nie and William Dowell

978-0-8144-3170-2 / HC / $27.95

Mastering Import & Export Management

SECOND EDITION

Thomas A. Cook, Rennie Alston

and Kelly Raia

978-0-8144-2026-3 / HC / $85.00

New Korea, The

An Inside Look atSouth Koreas Economic Rise

Myung Oak Kim and Sam Jaffe

978-0-8144-1489-7 / HC / $24.95

INTERNET&E-COMMERCECLICK MILLIONAIRES

Work Less, Live More with anInternet Business You Love

Scott Fox

978-0-8144-3191-7 / HC / $22.00

e-Riches 2.0

Next-Generation Marketing Strategiesfor Making Millions Online

Scott Fox

978-0-8144-1462-0 / HC / $25.00

eBay Sellers Tax andLegal Answer Book, The

Everything You Need to Know

to Keep the Government OffYour Back and Out of Your Wallet

Cliff Ennico

978-0-8144-7425-9 / PB / $19.95

Internet Riches

The Simple Money-MakingSecrets of Online Millionaires

Scott Fox

978-0-8144-0995-4 / PB / $17.95

978-0-8144-7356-6 / HC / $22.00

LEADERSHIPAMA Handbook of Leadership, The

Marshall Goldsmith, John Baldoni

and Sarah McArthur

978-0-8144-1513-9 / HC / $29.95

Anticipate

The Art of Leading by Looking Ahead

Rob-Jan de Jong

978-0-8144-4907-3 / HC / $27.95

How the Best Leaders Lead

Proven Secrets to Getting theMost Out of Yourself and Others

Brian Tracy

978-0-8144-1434-7 / HC / $24.95

Idea Agent

Leadership that Liberates Creativityand Accelerates Innovation

Lina M. Echeverria

978-0-8144-3217-4 / HC / $27.95

Intelligent Leadership

What You Need to Know toUnlock Your Full Potential

John Mattone

978-0-8144-3237-2 / HC / $27.95Lead by Example

50 Ways Great Leaders Inspire Results

John Baldoni

978-0-8144-1294-7 / HC / $21.95

LEAD WITH HUMILITY12 Leadership Lessons from Pope Francis

Jeffrey A. Krames

978-0-8144-4911-0 / HC / $14.00

Lead with Purpose

Giving Your Organizationa Reason to Believe in Itself

John Baldoni

978-0-8144-1738-6 / HC / $23.00

Lead Your Boss

The Subtle Art of Managing Up

John Baldoni

978-0-8144-1505-4 / HC / $21.95

Leaders Guide toSpeaking with Presence, The

How to Project Confidence,Conviction, and Authority

John Baldoni

978-0-8144-3379-9 / PB / $6.95

LEADERS POCKET GUIDE, THE101 Indispensable Tools, Tips,and Techniques for Any Situation

John Baldoni

978-0-8144-3231-0 / HC / $19.95

LEADERSHIP(The Brian Tracy Success Library)

Brian Tracy978-0-8144-3341-6 / HC / $9.95

Leadership 2030

The Six Megatrends You Needto Understand to LeadYour Company into the Future

Georg Vielmetter and Yvonne Sell

978-0-8144-3275-4 / HC / $27.95

LEADING AT THE EDGELeadership Lessons fromthe Extraordinary Saga ofShackletons Antarctic Expedition

SECOND EDITION

Dennis N.T. Perkins

978-0-8144-3194-8 / PB / $15.00

978-0-8144-0543-7 / HC / $24.95

Leading with Kindness

How Good People ConsistentlyGet Superior Results

William F. Baker and Michael OMalle

978-0-8144-0156-9 / HC / $24.95

Little Book ofLeadership Development, The

50 Ways to Bring Out theLeader in Every Employee

Scott J. Allen and Mitchell Kusy

978-0-8144-1754-6 / HC / $19.95

Preparing for Leadership

What It Takes to Take the Lead

Donna J. Dennis and Debbie Meola

978-0-8144-1452-1 / PB / $17.95

Ten Golden Rules of Leadership, T

Classical Wisdom for Modern Leade

M. A. Soupios and Panos Mourdouko978-0-8144-3467-3 / HC / $15.95

MANAGEMENT7 Hidden Reasons Employees Leave

How to Recognize the Subtle Signsand Act Before Its Too Late

SECOND EDITION

Leigh Branham

978-0-8144-1758-4 / HC / $24.95

96 GREAT INTERVIEW QUESTIOTO ASK BEFORE YOU HIRE

SECOND EDITION

Paul Falcone

978-0-8144-1351-7 / PB / $17.95101 SAMPLE WRITE-UPS FORDOCUMENTING EMPLOYEEPERFORMANCE PROBLEMS

A Guide to ProgressiveDiscipline & Termination

SECOND EDITION

Paul Falcone

978-0-8144-1546-7 / PB / $35.00

978-0-8144-1548-1 / Combbound / $49

Short Discount

101 TOUGH CONVERSATIONSTO HAVE WITH EMPLOYEES

A Managers Guide to AddressingPerformance, Conduct, andDiscipline Challenges

Paul Falcone978-0-8144-1348-7 / PB / $18.95

2600 PHRASES FOR EFFECTIVPERFORMANCE REVIEWS

Ready-to-Use Words and PhrasesThat Really Get Results

Paul Falcone

978-0-8144-7282-8 / PB / $10.95


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SELECTED BACKLIST

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2600 PHRASES FOR SETTINGEFFECTIVE PERFORMANCE GOALS

Ready-to-Use PhrasesThat Really Get Results

Paul Falcone

978-0-8144-1775-1 / PB / $11.95

AMA Business Boot Camp

Management and LeadershipFundamentals That Will See YouSuccessfully Through Your Career

Edward Reilly

978-0-8144-2001-0 / HC / $25.00

AMA Dictionary of Business andManagement, The

George Thomas Kurian

978-0-8144-2028-7 / HC / $24.95

AMA Guide to ManagementDevelopment, The

Daniel R. Tobin and Margaret Pettingell

978-0-8144-0899-5 / HC / $34.95

Becoming an ExceptionalExecutive Coach

Use Your Knowledge, Experience,and Intuition to Help Leaders Excel

Michael Frisch, Robert Lee,

Karen L. Metzger, Jeremy Robinson,and Judy Rosemarin

978-0-8144-1687-7 / HC / $34.95

Behind Every Good Decision

How Anyone Can Use Business Analyticsto Turn Data into Profitable Insight

Piyanka Jain, Puneet Sharma

and Lakshmi Jayaraman

978-0-8144-4921-9 / HC / $27.95

Bench Strength

Developing the Depth and Versatility ofYour Organizations Leadership Talent

Dr. Robert W. Barner

978-0-8144-0884-1 / HC / $29.95

Building a House for Diversity

How a Fable About a Giraffe

& an Elephant Offers NewStrategies for Todays Workforce

R. Roosevelt Thomas

and Marjorie I. Woodruff

978-0-8144-0463-8 / HC / $27.95

Coaching Connection, The

A Managers Guide to DevelopingIndividual Potential in theContext of the Organization

John Hoover and Paul Gorrell

978-0-8144-1414-9 / HC / $29.95

Complete Guide to Hiring and FiringGovernment Employees, The

Stewart Liff

978-0-8144-1450-7 / HC / $24.95

Critical Thinking Toolkit, The

Spark Your Teams Creativitywith 35 Problem Solving Activities

Dr. Marlene Caroselli

978-0-8144-1740-9 / PB / $34.95

DELEGATION & SUPERVISION(The Brian Tracy Success Library)

Brian Tracy

978-0-8144-3314-0 / HC / $9.95

Designing Dynamic Organizations

A Hands-on Guide forLeaders at All Levels

Jay Galbraith, Diane Downey

and Amy Kates

978-0-8144-7119-7 / PB / $29.95

Discipline Without Punishment

The Proven Strategy That Turns ProblemEmployees into Superior Performers

SECOND EDITION

Dick Grote

978-0-8144-7330-6 / PB / $19.95

Effective Succession Planning

Ensuring Leadership Continuityand Building Talent from Within

FOURTH EDITION

William J. Rothwell

978-0-8144-1416-3 / HC / $65.00

Short Discount

Enemy of Engagement, The

Put an End to Workplace Frustrationand Get the Most from Your Employees

Mark Royal and Tom Agnew

978-0-8144-1795-9 / HC / $25.95

Engaging Government Employees

Motivate and Inspire Your Peopleto Achieve Superior Performance

Robert J. Lavigna

978-0-8144-3279-2 / HC / $24.95

EQ Interview, The

Finding Employees withHigh Emotional Intelligence

Adele B. Lynn

978-0-8144-0941-1 / PB / $16.00

Facilitators Fieldbook, The

THIRD EDITION

Tom Justice and David W. Jamieson

978-0-8144-2008-9 / PB / $45.00

FIRST-TIME MANAGER, THE

SIXTH EDITION

Loren B. Belker, Jim McCormick

and Gary S. Topchik

978-0-8144-1783-6 / PB / $17.95

Full Engagement!

Inspire, Motivate, and Bring Outthe Best in Your People

Brian Tracy

978-0-8144-1689-1 / HC / $22.00

Generations at Work

Managing the Clash of Boomers, GenXers, and Gen Yers in the Workplace

SECOND EDITION

Ron Zemke, Claire Raines

and Bob Filipczak

978-0-8144-3233-4 / PB / $17.95

Generations, Inc.

From Boomers to LinkstersManagingthe Friction Between Generations at Work

Meagan Johnson and Larry Johnson

978-0-8144-1573-3 / PB / $16.95

Get Weird!

101 Innovative Ways to Make YourCompany a Great Place to Work

John Putzier

978-0-8144-7114-2 / PB / $17.95

Getting to Innovation

How Asking the Right QuestionsGenerates the Great IdeasYour Company Needs

Arthur B. VanGundy

978-0-8144-0898-8 / HC / $29.95

Hidden Leader, The

Discover and Develop GreatnessWithin Your Company

Scott K. Edinger and Laurie Sain

978-0-8144-3399-7 / HC / $24.95

HIGH-IMPACTINTERVIEW QUESTIONS

701 Behavior-Based Questions toFind the Right Person for Every Job

Victoria A. Hoevemeyer

978-0-8144-7301-6 / PB / $17.95

Improving the Performance ofGovernment Employees

A Managers Guide

Stewart Liff

978-0-8144-1622-8 / HC / $27.95

Innovation Killer, The

How What We Know Limits What WeCan Imagine and What Smart

Companies Are Doing About ItCynthia Barton Rabe978-0-8144-0883-4 / HC / $26.00

Into the Storm

Lessons in Teamwork fromthe Treacherous Sydney toHobart Ocean Race

Dennis N.T. Perkins

978-0-8144-3198-6 / HC / $24.95

Keeping EmployeesAccountable for Results

Quick Tips for Busy Managers

Brian Cole Miller

978-0-8144-7320-7 / PB / $17.95

Keeping the People WhoKeep You in Business

24 Ways to Hang On toYour Most Valuable Talent

Leigh Branham

978-0-8144-0597-0 / HC / $27.95

Management(The Brian Tracy Success Library)

Brian Tracy

978-0-8144-3419-2 / HC / $9.95

Management 500, The

A High-Octane Formulafor Business Success

Dan Coughlin

978-0-8144-1423-1 / HC / $22.00

Management?Its Not What You Think!

Henry Mintzberg, Bruce Ahlstrand

and Joseph Lampel

978-0-8144-1684-6 / HC / $22.00

Manager 3.0

A Millennials Guide to Rewritingthe Rules of Management

Brad Karsh and Courtney Templin

978-0-8144-3289-1 / PB / $17.95



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SELECTED BACKLIST

26

Managers Guide to Coaching, A

Simple and Effective Ways to Getthe Best From Your Employees

Anne Loehr and Brian Emerson

978-0-8144-0982-4 / PB / $16.95

Managers Guide to HR, The

Hiring, Firing, Performance Evaluations,Documentation, Benefits, andEverything Else You Need to Know

SECOND EDITION

Max Muller

978-0-8144-3302-7 / HC / $24.95

Managers Guide to Virtual Teams, A

Yael Zofi

978-0-8144-1659-4 / HC / $27.95

Managing Government Employees

How to Motivate Your People,Deal with Difficult Issues,and Achieve Tangible Results

Stewart Liff

978-0-8144-0887-2 / HC / $24.95

MOTIVATION(The Brian Tracy Success Library)

Brian Tracy

978-0-8144-3311-9 / HC / $9.95

NEW MANAGERS TOOL KIT, THE21 Things You Need to Knowto Hit the Ground Running

Don Grimme and Sheryl Grimme

978-0-8144-1306-7 / PB / $16.95

New Supervisors Survival Manual, The

William A. Salmon

978-0-8144-7027-5 / PB / $18.95

No More Pointless Meetings

Breakthrough Sessions That WillRevolutionize the Way You Work

Martin Murphy

978-0-8144-3168-9 / PB / $17.95

Performance AppraisalQuestion and Answer Book, The

A Survival Guide for Managers

Dick Grote

978-0-8144-7151-7 / PB / $17.95

Practical Drucker, The

Applying the Wisdom of the WorldsGreatest Management Thinker

William A. Cohen

978-0-8144-3349-2 / HC / $25.00

Productive Performance Appraisals

SECOND EDITION

Paul Falcone and Randi T. Sachs

978-0-8144-7422-8 / PB / $10.00

Quick BrainstormingActivities for Busy Managers

50 Exercises to Spark Your TeamsCreativity and Get Results Fast

Brian Cole Miller978-0-8144-1792-8 / PB / $18.95

Quick Emotional IntelligenceActivities for Busy Managers

50 Team Exercises ThatGet Results in Just 15 Minutes

Adele B. Lynn

978-0-8144-0895-7 / PB / $17.95

Quick Meeting Openersfor Busy Managers

More Than 50 Icebreakers,Energizers, and Other CreativeActivities That Get Results

Brian Cole Miller

978-0-8144-0933-6 / PB / $17.95

Redefining Operational Excellence

New Strategies for MaximizingPerformance and Profits

Across the OrganizationAndrew Miller

978-0-8144-3397-3 / HC / $27.95

Star Factor, The

Discover What Your Top PerformersDo Differentlyand Inspire aNew Level of Greatness in All

William Seidman and Richard Grbavac

978-0-8144-3320-1 / HC / $25.00

True Alignment

Linking Company Culture with CustomerNeeds for Extraordinary Results

Edgar Papke

978-0-8144-3336-2 / HC / $29.95

What Keeps Leaders Up at Night

Recognizing and Resolving YourMost Troubling Management Issues

Nicole Lipkin

978-0-8144-3211-2 / HC / $21.95

Wik